호텔 라파예트 LA 노스 이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행

2019년 12월 18일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

The room and bathroom was dirty. They had ashes on the floor, hair in the bed, tub, on the floor. The manager Shawn Johnson wasn’t professional at all. The hotel had all kind of people on drugs living there. It’s just not a safe environment at all. I wouldn’t recommend this hotel to my dog!

2019년 12월에 15박 숙박함

답변 제공: Cheshta 님, 2019년 12월 19일

Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 - 너무 별로예요

Carrie

2019년 12월 16일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

Paid the booking fee but couldn't stay!

I have been charged for booking and not reimbursed! They have done this to me in the past so I have learned my lesson and will not be booking with them again! They said they no longer do online booking but they still kept my money and will not give it back. Everyone I talk to says it's not their problem!

2019년 12월에 2박 숙박함

답변 제공: Joey 님, 2019년 12월 17일

Hi, Carrie! We regret the trouble caused. Be assured, this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience in the future. Regards, Joey

2/10 - 너무 별로예요

Tori 님, Lafayette Louisiana

단체 여행

2019년 12월 12일

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

I didn’t like anything from the time I booked the reservation and chosen the option to pay upon arrival and they charged my card and then got to the property and Still had to pay for the booking.they then said they no longer used the booking agency Expedia any more so they made me cancel my booking thru Expedia and go thru them to book and then the front desk clerk didn’t put the dates I originally needed and then waited till nine o’clock to come tell us that we hadn’t payed for that night and when I asked if I could just pay for the room for the night she informed me that the price changed from $27 before tax to $59.99 before tax. I decided I was not paying that much for a dump hotel because they make it look good online but it’s nothing like it looks are they described online so the front desk clerk called the front desk and said that the room was good to release our cash deposit back to us when I got down to the lobby the clerk said they couldn’t find my deposit so I had to go back the next day so the next day I called before driving there and they then informed me that I couldn’t get my deposit back because I was in the room over the time I was suppose to check out while the whole time I’m thinking my original dates were the same and that it was paid for. I will never stay at that hotel again. They are so unorganized and need to have the board of health go there.

2019년 12월에 5박 숙박함

답변 제공: Cheshta 님, 2019년 12월 14일

We truly regret the distress caused, Tori! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 12월 11일

2019년 12월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 12월 12일

Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 12월 10일

좋아요: 직원 및 서비스

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

2019년 12월에 7박 숙박함

답변 제공: Cheshta 님, 2019년 12월 11일

Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 - 너무 별로예요

William G

출장 여행

2019년 12월 10일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

Made my reservation two days prior to my stay. When I arrived after a long day I was informed the hotel was booked up and they no longer accepted on line reservations. Wound up driving the 3 hours home and three hours back for work

2019년 12월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 12월 11일

Something like this should not have happened, William! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

6/10 - 괜찮아요

John

2019년 12월 10일

2019년 11월에 7박 숙박함

2/10 - 너무 별로예요

Carlton

출장 여행

2019년 12월 8일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

No room on arrival. Don’t use hotels.com

No room in spite of reservation. Fail on hotels.com and ho9tel lafayette.

2019년 12월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 12월 9일

We truly regret the distress caused, Carlton! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

4/10 - 별로예요

실제 이용하신 고객

2019년 12월 7일

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설

No wifi! Stay away horrible place to be, dirty, they advertise wifi but it doesn’t work & they refuse to fix it

2019년 11월에 3박 숙박함

답변 제공: Cheshta 님, 2019년 12월 7일

Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

10/10 - 훌륭해요

Raymond

가족 여행

2019년 12월 5일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

For the price we paid we had a great stay. Very quiet and low key. I would definitely stay there again.

2019년 11월에 2박 숙박함

답변 제공: Cheshta 님, 2019년 12월 6일

Hi, Raymond! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 12월 4일

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

2019년 11월에 6박 숙박함

답변 제공: Cheshta 님, 2019년 12월 5일

Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 - 너무 별로예요

Andrue

2019년 12월 3일

2019년 11월에 1박 숙박함

8/10 - 좋아요

Valentina

출장 여행, 가족 여행

2019년 11월 30일

좋아요: 직원 및 서비스

Raylin is the best person on staff!!! Anything and everything I have ever asked of her she has always come through

2019년 11월에 7박 숙박함

답변 제공: Cheshta 님, 2019년 12월 2일

Charmed to see you loved our services, Valentina! Have a pleasant day ahead :) Regards, Cheshta

2/10 - 너무 별로예요

Josh

2019년 11월 30일

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

Abysmal from the start, this travesty of a hotel almost feels like it was abandoned. There's trash all over, and pretty much everything is broken. The light switch did nothing, and the light fixtures were ripped apart. The towel rack was dangling from the wall, and there were no towels in the room save for a dirty rag draped over the rack where an iron belonged (also missing). The reserved room (King, non-smoking) turned out to be two doubles with an awful odor. Everything was covered in a layer of grime, there was a dirty cotton swab on the bathroom floor, and the unplugged mini fridge was full of black mold. The television and free wifi were both also non-functional. Finally at checkout, the clerk tried to dismiss me without refunding my $50 cash damage deposit (laughable in itself as the room came trashed from the start). I was then told I'd need to come back an hour after checkout time to wait for housekeeping to verify the room so I could get my deposit back. They relented at my complaint and had it refunded 10 minutes later, but I had to insist that I'd paid cash for that and needed to leave. The entire property also had inconsistent branding, claiming at least three different names with a blank white key card. Even at a steep discount, the best I can say is that I lived through the experience.

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 12월 1일

Something like this should not have happened, Josh! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 - 너무 별로예요

Disgusted 님, Lafayette, LA

2019년 11월 26일

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

Disgusting! Great price but not worth it. Had to switch rooms 3 times - I put a frozen dinner in the microwave and discovered a ton of baby roaches after the timer went off. In the next room it was apparent that the sheets had not been changed, and finally in the last room, the bathtub was filthy. I ended up buying lysol and just cleaning it myself. The staff is very unorganized, people sleeping on the lobby sofas overnight... I am not the only person that has had similar experiences there - just stand in the lobby for a minute and you'll hear the complaints. In addition, their wifi does not work and according to the staff, it won't be any time soon and absolutely no security on the premises.

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 29일

Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 - 너무 별로예요

Disappointed

2019년 11월 25일

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

The room was smokey, cold (the heater did not work), very weak WiFi, customer service was terrible.

2019년 11월에 2박 숙박함

답변 제공: Cheshta 님, 2019년 11월 26일

Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 11월 25일

2019년 11월에 3박 숙박함

답변 제공: Cheshta 님, 2019년 11월 26일

Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 11월 23일

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

Paid for my room in advance, once I arrived hotel gave my room away. Staff made no effort to assist me with getting another room. Place was disgusting once I arrived. Ended up getting another hotel and demanding a refund

2019년 11월에 2박 숙박함

답변 제공: Edward 님, 2019년 11월 24일

Sorry to know about the problem faced! We are working hard to deliver great service experience each time when someone visits our hotel. We will look forward to hosting you soon with a nice experience in the future. Regards, Edward

8/10 - 좋아요

실제 이용하신 고객

2019년 11월 21일

2019년 9월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 21일

Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

6/10 - 괜찮아요

kippynyc 님, Lafayette, LA

2019년 11월 18일

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

I stayed in this property many times when it was owned by Ramada. Currently this property was under renovation construction and the front desk was not knowledgeable which rooms were being constructed. For the Expedia rate I paid they kept putting me in rooms that were uninhabitable because of construction. These new owners don't have their act together....

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 19일

Hi, Kippynyc! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

6/10 - 괜찮아요

실제 이용하신 고객

2019년 11월 17일

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 18일

Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Cheshta

2/10 - 너무 별로예요

Susan

2019년 11월 17일

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

Hotel is in disarray, a lot of drug addicts and prostitutes stay here. Security is a joke, did not feel safe. Not recommended for anyone to stay.

2019년 10월에 14박 숙박함

답변 제공: Cheshta 님, 2019년 11월 18일

Hi, Susan! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 11월 14일

좋아요: 직원 및 서비스

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

No working wi-fi !! False advertisement, do not stay here. Unbelievable nothing works, run down property, how this place has not been condemned is beyond me. Management is non existent! Trying to get a refund. Read the other negative reviews because they are correct there is no wifi here and the front desk will not fix it which is totally unacceptable.

2019년 9월에 4박 숙박함

답변 제공: Cheshta 님, 2019년 11월 16일

Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 - 좋아요

Ronald

2019년 11월 12일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2019년 10월에 10박 숙박함

답변 제공: Cheshta 님, 2019년 11월 12일

Thanks for rating us positively, Ronald! We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

2/10 - 너무 별로예요

Debra

가족 여행

2019년 11월 11일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

Had no room

2019년 11월에 2박 숙박함

답변 제공: Cheshta 님, 2019년 11월 12일

Hi, Debra! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

8/10 - 좋아요

Brittany joe

2019년 11월 11일

2019년 11월에 1박 숙박함

10/10 - 훌륭해요

ajmarks 님, Louisiana

2019년 11월 8일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

Staff was nice and friendly. Property is peaceful.

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 10일

Charmed to see you loved our services, Ajmarks! Have a pleasant day ahead :) Regards, Cheshta

8/10 - 좋아요

Keith

2019년 11월 8일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 9일

Hi, Keith! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 11월 8일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 9일

Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 - 훌륭해요

BillieJo

2019년 11월 7일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 9일

Thank you so much for the wonderful rating, We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 - 훌륭해요

실제 이용하신 고객

2019년 11월 7일

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 9일

Thanks for the perfect rating, Hope to host you soon. Looking forward to your continuous love and support :) Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행, 반려동물 동반 여행

2019년 11월 6일

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

I thought price and location near I-10 was ok I wasn’t expecting much just a place to spend the night driving through. You get what yo pay for! Very dangerous and not Secure Very dark Isolated. Criminal and drugs gang activity. Fighting and loud yelling. We left and just gave up our money to get out of there. Stay clear of this place it is not worth it! You can’t rest/relax if you fear for life and property.

2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 10일

Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

10/10 - 훌륭해요

실제 이용하신 고객

2019년 11월 5일

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2019년 11월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 9일

Hi, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Cheshta

8/10 - 좋아요

Andrew 님, HOUMA Louisiana

출장 여행

2019년 11월 5일

좋아요: 청결 상태

No WiFi The property represented free WiFi and it did not provide it

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 10일

Hi, Andrew! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 - 너무 별로예요

KMJ 님, Lafayette , Louisiana

2019년 11월 4일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

The switch my room to a double and i book my room a week in advance room was dirty they had alot of stray ppl walking around felt unsafe

2019년 11월에 2박 숙박함

답변 제공: Edward 님, 2019년 11월 7일

Hi! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Edward

6/10 - 괜찮아요

Kayla

출장 여행

2019년 11월 4일

Good stay

2019년 10월에 3박 숙박함

답변 제공: Cheshta 님, 2019년 11월 10일

Thanks for your valuable time to write a review, Kayla! As per the feedback, it seems that you are not completely satisfied with the services and we are extremely apologetic to know this, however, we shall strive hard to ensure better services in the future. Regards, Cheshta

6/10 - 괜찮아요

Brian

단체 여행, 출장 여행, 가족 여행

2019년 11월 4일

별로예요: 청결 상태, 숙박 시설 상태 및 시설

2019년 10월에 2박 숙박함

답변 제공: Edward 님, 2019년 11월 7일

Hi, Brian! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward

2/10 - 너무 별로예요

Westley

2019년 11월 3일

2019년 11월에 1박 숙박함

4/10 - 별로예요

Kristopher

출장 여행

2019년 10월 31일

별로예요: 청결 상태, 숙박 시설 상태 및 시설

If the price is cheap u wont sleep a peep..LOL

Dont even know where to start. The only reason I gave any type of good marks is the 2 front desk ladies that were there that checked me in had the best personalities!! If I could of spent the night on a couch in the lobby and spent maybe 10 bucks that night it would of been great!! I would of enjoyed my stay better. The place used to be a great hotel at one time I assume. It is huge and from the outside dont look half bad but there is nothing at offer except things you dont really want. Prostitutes will knock on your door at night to offer their services but was told if you put something on the doorknob this will stop them from doing so. Was told by a gentleman the next morning when I checked out that the manager at night will actually send a lady to your room if requested so if that is the type of service your looking for then you found the right place..LOL.

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 1일

Something like this should not have happened, Kristopher! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

10/10 - 훌륭해요

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반려동물 동반 여행, 가족 여행

2019년 10월 31일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

It was close to the interstate. The rooms were remodelled.

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 1일

Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

8/10 - 좋아요

실제 이용하신 고객

2019년 10월 30일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 10월 30일

Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

4/10 - 별로예요

Nora

2019년 10월 28일

좋아요: 직원 및 서비스, 객실의 편안함

별로예요: 청결 상태, 숙박 시설 상태 및 시설

Don't stay here, looks nice until in room

This place appears to look very nice in the lobby area. Once you get to your room that is another ball game. Only 1 bath towel to use, nothing more, has coffee pot no coffee. floors were so dirty I was afraid to take my shoes off. The outside area trash everywhere, garbage cans over flowing, lots of shady activity going on all night. People knocking on my door all night and early morning, the room next to mine had constant activity.

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 10월 29일

Something like this should not have happened, Nora! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 - 너무 별로예요

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연인과의 여행, 출장 여행

2019년 10월 28일

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

The property did not feel safe and the room felt like it had not been clean in a while. We stayed only for a night until to make it to our trip to New Orleans. I regret our stay here, we barely slept and it smelled like cigarettes!! It's really really affordable and now I understand why. It was awful here. DO NOT STAY.

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 10월 29일

Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 - 좋아요

실제 이용하신 고객

2019년 10월 26일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 10월 27일

Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

6/10 - 괜찮아요

Molly

2019년 10월 23일

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

Nothing to write home about

It was mediocre

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 11월 21일

Hi, Molly! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 - 너무 별로예요

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출장 여행

2019년 10월 23일

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

I turned up on the Sunday night at about 9.30pm and there were people loitering out the front - like they lived there? Checked in and asked for a secure room and the attendant said “best to be internal” which was weird. Got the room keys and drove my car around to the car park and was the only car parked in area. This felt a bit creepy and knew I would have to do two trips with luggage, so went in with computer bag and keys first. Didn’t take too much notice of the room as it was not well lit up until I was in the main building from the carpark. This is when the complex smell hit me! I then noticed everything was musty and empty and dirty! I got into my room and whilst the bed was comfortable it smelt of mould, the curtains didn't cover the windows and and the lock consisted of a simple hook. Made the decision not to go back out to car as it felt very unsafe to do so, especially since as I started heading out there was a domestic argument happening outside between other "guests". So I barricaded door with a chair and because I had left my luggage in the car, I had to sleep in my clothes. Woke up the next day, and decided to get some breakfast - no breakfast available apparently because no one was there. As I left my room I noticed the rooms either side of mine which looked like squatters were living there with broken windows and kicked in doors. I realised every room around me was stripped bare. Don't stay here! Very run down and neglected!

2018년 9월에 6박 숙박함

답변 제공: Cheshta 님, 2019년 10월 25일

Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행

2019년 10월 23일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

Staffs were unprofessional, she gave me 1 key for 2 rooms and told me they were joint room so just 1 key issued. She also told me if someone was in the room then just go back and she d give me another room. The place was a mess. People in the parking lot doing drugs and drinking. I had to leave and got a refund for it. There is no way I will go back in there

2019년 10월에 2박 숙박함

답변 제공: Cheshta 님, 2019년 11월 21일

Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

8/10 - 좋아요

Kya

가족 여행

2019년 10월 21일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2019년 10월에 2박 숙박함

답변 제공: Cheshta 님, 2019년 10월 22일

Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

2/10 - 너무 별로예요

Tyler

2019년 10월 20일

2019년 10월에 2박 숙박함

6/10 - 괜찮아요

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연인과의 여행

2019년 10월 19일

별로예요: 청결 상태, 편의 시설/서비스

Outside area was a disaster. Trash cans were overfllowing, three large trash bags were left filled in front of our room. Steps were filled with food, trash and cigarette butts, inside main lobby carpet was un-vacuumed for weeks. All night coffee stand was empty and the trash can overflowing. Needed three rooms before we had one we could use. Rooms were basic, but redone, clean and comfortable.

2019년 10월에 1박 숙박함

답변 제공: Cheshta 님, 2019년 10월 20일

Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

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5.6/10

6.0/10

4.2/10

5.2/10

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2/10 - 너무 별로예요

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2/10 - 너무 별로예요

Carrie

Paid the booking fee but couldn't stay!

Carrie

2/10 - 너무 별로예요

Tori 님, Lafayette Louisiana

Tori

2/10 - 너무 별로예요

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2/10 - 너무 별로예요

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2/10 - 너무 별로예요

William G

William G

6/10 - 괜찮아요

John

John

2/10 - 너무 별로예요

Carlton

No room on arrival. Don’t use hotels.com

Carlton

4/10 - 별로예요

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10/10 - 훌륭해요

Raymond

Raymond

2/10 - 너무 별로예요

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2/10 - 너무 별로예요

Andrue

Andrue

8/10 - 좋아요

Valentina

Valentina

2/10 - 너무 별로예요

Josh

Josh

2/10 - 너무 별로예요

Disgusted 님, Lafayette, LA

Disgusted

2/10 - 너무 별로예요

Disappointed

Disappointed

2/10 - 너무 별로예요

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2/10 - 너무 별로예요

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8/10 - 좋아요

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6/10 - 괜찮아요

kippynyc 님, Lafayette, LA

kippynyc

6/10 - 괜찮아요

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2/10 - 너무 별로예요

Susan

Susan

2/10 - 너무 별로예요

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8/10 - 좋아요