야외 수영장, 일광욕 의자

라고스 콘티넨탈 호텔 여행 후기

5 out of 5
라고스 콘티넨탈 호텔
Plot 52 Kofo Abayomi Street Lagos, Victoria Island, Lagos

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 265개 이용 후기 중 119개" "
평점 8 - 좋아요. 265개 이용 후기 중 77개" "
평점 6 - 괜찮아요. 265개 이용 후기 중 31개" "
평점 4 - 별로예요. 265개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 265개 이용 후기 중 21개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Hyungsuck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Dolapo Anifowose 님, 2019년 4월 19일
Dear Esteemed Guest, Thank you so much for your review. We appreciate your sincere experience and interest with us. Best Regards, Dolapo Anifowose. Reservations

8/10 - 좋아요

linuxjo 님, Lagos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원이 아주 친절하네요. 조식에 오믈렛 맛있습니다. 꼭 드셔보세요. 먹을때 전부 다 넣어달라고하면 됩니다.
2018년 11월에 3박 숙박함
답변 제공: Zainab A 님, 2018년 12월 12일
친애하는 Linuxjo, 라고스 콘티넨탈 호텔의 인사말. 팀 전체를 대표하여 우리와 함께 머물기를 선택하고 머물기에 대한 피드백을주기 위해 시간을내어 주신 것에 대해 감사드립니다. 아침 식사 및 친절한 직원에 대한 귀하의 의견은 높이 평가됩니다. 라고스 컨티넨탈 호텔 (Lagos Continental Hotel)은 긍정적 인 고객 경험을 자랑스럽게 생각하며, 귀하의 의견을 소중히 여기며 가까운 시일 내에 다시 여러분을 환영 할 것을 기대합니다. 진정으로, 자 이나브 에이린 라 품질 보증

6/10 - 괜찮아요

실제 이용하신 고객

Good facility, but bad water quality
Room is good and comfortable for me, excepting the water.
2018년 7월에 4박 숙박함
답변 제공: Zainab Ayinla 님, 2018년 9월 19일
Dear Sir/Ma, Warm greetings from Lagos Continental Hotel. Thank you for staying with us and for leaving a review about our hotel. On behalf of the entire team, I write to apologize sincerely for the shortfall experienced with brown water during your stay. I regret any inconveniences this must have caused you as this indeed is not our normal standard, as we continuously strive to deliver what we promise. Rest assured that your kind feedback is very important to us as it gives us opportunity to improve on the areas of concern for an onward better experience. Your valued feedback is well received and have been shared with our Engineering team for corrective actions. Thank you once again for your valuable comments as we look forward to welcoming you back to Lagos Continental Hotel in the near future. Sincerely, Zainab Ayinla Quality Assurance

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Local Standard Hotel
This is supposed to be a part of internationally renown InterContinental not one of local franchise. My experience with this hotel may be up to the level of local standard but surely not up to the level of international standard. If you need the internet connection, bring your own. WiFi here is horrible.
답변 제공: Niyi 님, 2022년 5월 19일
Dear Anonymous, Greetings from Lagos Continental Hotel. We thank you for staying in our beautiful hotel and for your review. We look forward to the pleasure of hosting you again. Hospitable regards, Oyeniyi Abiodun Guest Experience Supervisor

6/10 - 괜찮아요

실제 이용하신 고객

8/10 - 좋아요

Abiola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a pleasant stay and will definitely come again.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 5일
Dear Abiola,Thank you for choosing to stay with us! We're thrilled to hear that you had a pleasant experience during your time at our hotel. Your satisfaction is our top priority, and we're delighted to know that we met your expectations. We can't wait to welcome you back for another enjoyable stay in the future.We look forward to seeing you again soon.

8/10 - 좋아요

Abiola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel staff are very professional and accommodating. I wish the windows were cleaned to take pictures of the view from our rooms
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 5일
Dear Abiola,Thank you for sharing your feedback with us.We are delighted to hear that you found our hotel staff to be professional and accommodating. Providing exceptional service is our priority, and we're thrilled that you experienced just that during your stay. We appreciate your suggestion regarding the windows, and we'll certainly take it into consideration to enhance the overall experience for our guests. We hope to have the pleasure of welcoming you back soon, and perhaps next time, you'll be able to capture some stunning views from your room.

10/10 - 훌륭해요

Raimi Adewale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very happy with our stay at the lagos continental the staff are very professional and polite our stay was very enjoyable thank you.
2024년 3월에 14박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 24일
Dear Raimi Adewale,Thank you for your wonderful feedback! We're delighted to hear that you had a very enjoyable stay at Lagos Continental. It's fantastic to know that our staff's professionalism and politeness contributed to making your experience memorable.Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future.

8/10 - 좋아요

Chinweoke Ihuoma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 24일
Dear Chinweoke Ihuoma,Thank you for taking the time to rate us,we are glad you enjoyed the time spent with us and look forward to seeing you again soon.

8/10 - 좋아요

Rebecca

2024년 3월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 5일
Dear Rebecca,Thank you for taking the time to rate us,we are glad you enjoyed the time spent with us and look forward to seeing you again soon.

8/10 - 좋아요

CYNTHIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was nice
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 27일
Dear Cynthia,Thank you for taking the time to rate us,we are glad you enjoyed the time spent at our pool and look forward to seeing you again soon.Hospitality regards,Regina Abuo Guest Relations Manager

8/10 - 좋아요

CYNTHIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The variety of food was great
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 25일
Dear CYNTHIA,Thank you for taking the time to rate us,we are glad you enjoyed the time spent with us and look forward to seeing you again soon.

4/10 - 별로예요

Christian

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My experience was bad
2023년 12월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 16일
Dear Christian,We are truly sorry to see that your experience fell short of your expectations.We would like to learn more about the specific issues you encountered during your stay so that we can take appropriate actions to improve our services. Your satisfaction is our top priority, and we take all feedback seriously.We value your patronage and hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Nkemakonam

2024년 2월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 21일
Dear Nkemakonam,Thank you for taking the time to rate us,we look forward to seeing you again sometime soon.

10/10 - 훌륭해요

Olutunde

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are well maintained. The shower is smoothening waterfall. Very good water pressure. Not to mention the breakfast. You will find your preferred breakfast meal(s).
2024년 1월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 7일
Dear Olutunde,Thank you for your positive feedback. We are delighted to hear that you found our rooms well-maintained and enjoyed the smoothing waterfall shower with excellent water pressure. We're also glad that our breakfast offerings met your expectations and that you were able to find your preferred breakfast meal(s). Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay

10/10 - 훌륭해요

Uchechukwu

Was a pleasant experience & stay
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 7일
Dear Uchechukwu,Thank you for your feedback.We are delighted to hear that you had a pleasant experience during your stay with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 - 좋아요

Maryam

2024년 1월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 1월 9일
Dear Maryam,Thank you for taking the time to rate us,we are glad you enjoyed the time spent with us and look forward to seeing you again soon.

10/10 - 훌륭해요

Ngozi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with great service. Authentic native food isn’t the best on the property, but you can go to a variety of nearby places to get your belly full. I actually extended my stay to a whole week because the hotel was top tier. I will definitely be returning!
2023년 12월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 1월 9일
Dear Ngozi,Thank you for sharing your experience with us. We are thrilled to hear that you found our property beautiful and enjoyed the top-tier service during your stay. Your decision to extend your visit to a whole week means a lot to us.We appreciate your feedback regarding the authentic native food. While we aim to offer an exceptional culinary experience, we understand that individual tastes can vary. Your comment will help us further improve and diversify our menu options to cater to a wider range of preferences.We are delighted to know that you're planning to return, and we look forward to welcoming you back for another fantastic stay.

10/10 - 훌륭해요

Monteiz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff were really nice and helpful. Place is clean but as well
2023년 12월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 12월 24일
Dear Monteiz,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our staff left such a positive impression on you and that you found our place clean and comfortable.We hope to have the pleasure of welcoming you back for another fantastic experience in the near future.

10/10 - 훌륭해요

oluwaseyi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place!
2023년 11월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 12월 22일
Dear Oluwaseyi,Thank you for taking the time to rate us and for your kind words.We are glad you enjoyed the time spent with us and look forward to seeing you again.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 12월 22일
Dear Kenneth,Thank you for taking the time to rate us,we are glad you enjoyed the time spent with us and look forward to seeing you again sometime soon.

10/10 - 훌륭해요

OMOWUNMI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very clean and modern hotel with amazing staff
2023년 11월에 7박 숙박함
답변 제공: Lagos Continental Hotel 님, 2023년 11월 28일
Dear Omowunmi,Thank you for the 5-star rating! We’re absolutely delighted to know that the cleanliness and ambiance of the hotel met your expectations and that our staff contributed to making your experience amazing .It’s our commitment to provide a comfortable and welcoming environment for our guests. Your wonderful feedback is truly appreciated .We look forward to the pleasure of welcoming back in the future.Best Regards,Kadiri Omolara Guest Relations.

4/10 - 별로예요

Karim

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Novembre 2023 - Nouriture trés épicée . - Patisserie médiocre pour un hotel de cette catégorie. - Réactivité catastrophique des employés: Presque 45 minutes assis au restaurant pour avoir un club sandwitch, et j'ai demandé des serviettes à 2 reprises , où j'étais moi meme à la reception, et je ne l'ai pas reçu. Aucune indication dans la chambre comme joindre la reception, .......
2023년 11월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 11월 10일
Cher KarimMerci d'avoir partagé votre expérience récente. Nous nous excusons pour les lacunes que vous avez rencontrées. Vos commentaires sont inestimables et nous résolvons les problèmes soulevés. Des mesures sont prises pour améliorer la qualité des aliments, la réactivité du service et la communication. Nous nous engageons à garantir une meilleure expérience à tous les clients.

10/10 - 훌륭해요

Serina Shanell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay and will come again. The only thing I didn't like was My guest couldn't join me for breakfast so we eat somewhere else.
2023년 10월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 16일
Dear Serina Shanell,We are glad you enjoyed your stay and look forward to your return. We apologize for the inconvenience with breakfast and will work to improve this in the future. Thank you for your feedback.

2/10 - 너무 별로예요

Robert

2023년 9월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 11월 10일
Dear Robert,Thank you for taking the time to rate us on your recent stay. We're truly sorry to see that your experience fell short of your expectations.We would like to learn more about the specific issues you encountered during your stay so that we can take appropriate actions to improve our services. Your satisfaction is our top priority, and we take all feedback seriously.We value your patronage and hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Peter

2023년 9월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 5일
Dear Peter,Thank you for taking the time to rate us,we look forward to seeing you again soon.

2/10 - 너무 별로예요

Anita

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 10월 5일
Dear Anita,Thank you for taking the time to rate us,we hope to see you again soon.

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied always.
My stay was excellent. Very comfortable and guiet. Very relaxing. The breakfast could be better. But every other thing was excellent. Also water should be hot.
2023년 9월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 9월 18일
Dear Robin,Thank you for your valuable feedback. We are delighted to hear that you had an excellent and relaxing stay. We will work on improving the breakfast and ensuring hot water for your future visits. Looking forward to hosting you again soon.

10/10 - 훌륭해요

Abraham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice place to stay.
답변 제공: Guest Relations Manager 님, 2023년 9월 18일
Dear Abraham,Thank you for taking the time to rate us, we are glad you enjoyed the time spent with us and look forward to seeing you again sometime soon.

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
By far the best hotel in Lagos. I’ll definitely be coming back
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 30일
Dear Silvia,Thank you for taking the time to rate us and for your kind words. We look forward to seeing you again sometime soon.

10/10 - 훌륭해요

Ashley

2023년 8월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 30일
Dear Ashley,Thank you for taking the time to rate us, we are glad you enjoyed the time spent with us and look forward to seeing you again sometime soon.

10/10 - 훌륭해요

Andre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff provided excellent service. The hotel was secure and very clean. I really enjoyed my stay and will book this hotel again
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 23일
Dear Andre,Thank you for your wonderful feedback. We are delighted you appreciated our excellent service, security, and cleanliness. We are excited to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Andre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent and the hotel is beautiful. Also, the food selection for room service was amazing. Great experience
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 23일
Dear Andre,Thank you for your kind words. We are thrilled you enjoyed our excellent staff, beautiful hotel, and the amazing food selection for room service. Your positive experience means a lot to us. We look forward to your next visit.

10/10 - 훌륭해요

Foluke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I completely enjoyed my stay. This is by far one of the best hotels I’ve lodged in. I will definitely be back.
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 11일
Dear Foluke,Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you thoroughly enjoyed your stay and that we were able to provide you with an exceptional experience at The Lagos Continental.We look forward to the pleasure of hosting you again soon

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 8박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 11일
Dear Elizabeth,Thank you for taking the time to rate us,we are glad you enjoyed the time spent with us and look forward to seeing you again sometime soon.

10/10 - 훌륭해요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was very clean, the cleaning staff clean and restocked our room every day. The lobby area and dining area is very well put together. That staff was extremely helpful.
2023년 7월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 2일
Dear Sheila,Thank you for the kind feedback.We appreciate your positive comments and look forward to seeing you again sometime soon.

8/10 - 좋아요

Ovie

2023년 7월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 1일
Dear Ovie, Thank you fo taking the time to rate us,we are glad you enjoyed the time spent with us and look forward to seeing you again sometime soon.

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Cauchemar
Apres 8 heures de voyage, j'arrive à l'hotel pour apprendre qu'il est complet... Le staff avait vendue ma chambre déjà payée. Du jamais vu! Il a fallu 2 heures pour nous trouver un autre hotel et nous transférer. Aucun remboursement ou contre partie! Une honte. Le pire service après 12 ans de déplacement dans le monde entier.
2023년 6월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 11일
Dear Cauchemar,We sincerely apologize for the inconvenience you experienced upon your arrival at our hotel. Selling your already paid-for room was an unacceptable mistake, and we take full responsibility for the oversight. We are conducting a thorough investigation to prevent such incidents from occurring again.We apologize for the delay and any distress caused during your stay. Our team is committed to resolving such situations efficiently and regrets falling short of your expectations.We value your loyalty as a long-time traveler, and we are genuinely sorry that this experience has impacted your perception of our hotel. We appreciate your patience and understanding throughout this process, and our team is determined to regain your trust. We hope for the opportunity to welcome you back in the future, delivering the outstanding service you deserve.Once again, we apologize for the inconvenience caused and appreciate you bringing this matter to our attention.

10/10 - 훌륭해요

Shodeinde

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very luxurious
2023년 5월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 5월 22일
Dear Shodeinde,Thank you for the feedback and 5 star rating,we are glad you found over hotel to be very luxurious and we look forward to hosting you again.

10/10 - 훌륭해요

sary

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast options were narrow
2023년 5월에 3박 숙박함
답변 제공: Regina Abuo 님, 2023년 5월 16일
Dear Sary,Thank you for taking the time to share your feedback with us.At the Lagos Continental, we strive to provide a satisfying experience for all of our guests, and we understand that breakfast is an important part of your stay. We apologize that the variety of breakfast options did not meet your expectations on this occasion.Please be assured that your feedback has been shared with our management team, and we will carefully review our breakfast offerings to ensure a wider range of choices in the future. Your comments are valuable to us as we continuously work towards enhancing the quality of our services.We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more enjoyable experience.

2/10 - 너무 별로예요

Ronald

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I’m proper credit card transactions. Stuck at elevator lobby due to malfunction. Over charging for rooms. Unwilling to properly accommodate online bookings. Failure to take cash payments. Harassing of frequent guest. Poor management practices. Double charges Visa cards and forces blocks and excessive holds on foreign cards.
답변 제공: Guest Relations Manager 님, 2023년 10월 5일
Dear Ronald,We sincerely apologize for the inconveniences you experienced during your stay. We take your feedback seriously and have immediately addressed these issues to ensure a better experience for our guests in the future. Your feedback is valuable, and we appreciate your patience and understanding.Thank you for bringing this to our attention.

8/10 - 좋아요

Omolola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 13박 숙박함
답변 제공: Lagos Continental Hotel 님, 2023년 2월 28일
Dear Omolola,Greetings from Lagos Continental Hotel.We thank you for choosing to stay in our beautiful hotel once again and we are very excited to read your review.Thank you for the kind rating of our hotel about your overall stay & service experience with us.We at Lagos Continental Hotel always strive to meet and exceed our guest's expectations and we are pleased to have being of good service to you.We therefore look forward to the pleasure of hosting you again.Hospitable regards,Ogborogu JenniferGuest Relations Supervisor

10/10 - 훌륭해요

Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bellisima Hotel
It was amaizing, the staffs are friendly.
2023년 2월에 1박 숙박함
답변 제공: Lagos Continental Hotel 님, 2023년 2월 28일
Dear Victor,Greetings from Lagos Continental Hotel.We thank you for choosing to stay in our beautiful hotel once again and we are very excited to read your review.Thank you for the kind rating and beautiful comment of our hotel about your overall stay & service experience with us.We at Lagos Continental Hotel always strive to meet and exceed our guest's expectations and we are pleased to have being of good service to you.We therefore look forward to the pleasure of hosting you again.Hospitable regards,Ogborogu JenniferGuest Relations Supervisor

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It won’t fail to disappoint
I’ve stayed here several times, mostly when it was InterContinental. The building and fixed facilities are good, but most other things have gone downhill. Some rooms are poorly maintained and cleaned. On 2 of 4 nights they didn’t bother to replenish the toiletries, so on the third morning I had nothing left except shower gel. Yet the housekeeper made a point of stopping me halfway down the corridor for a tip. On 3 of 4 nights I had 1 bath towel and 1 face towel. On my final night they gave me the normal allocation of two, plus a face towel. It sounds like nothing and I did not complain. But it’s annoying when you wash your face at night and you don’t want to use the dirty hand towel or unroll the bath towel. Even at budget hotels you get more towels. The towels were also quite hard and threadbare, again, not a huge deal, but this is supposed to be a luxury hotel. They will screw you around with room changes and suggest that they are doing you a favour. They wanted to move me twice during a 4 night stay. I refused at the first, unplanned, move. They don’t have railed trolleys or removable hangers to facilitate moving. Staff will brazenly ask for cash tips on top of what you have written on the receipt. Breakfast isn’t great and very busy, so you may not find a seat and staff won’t actively help. I didn’t bother after the first morning. The Italian restaurant has closed but there is no mention of this online. To me it was a factor in choosing to return.
2023년 2월에 4박 숙박함
답변 제공: Lagos Continental Hotel 님, 2023년 2월 28일
Dear Anonymous,Greetings from Lagos Continental Hotel.We thank you for choosing to stay in our beautiful hotel once again and we are very excited to read your review.Thank you for the kind rating and comment of our hotel about your overall stay & service experience with us.Kindly accept our sincerest apologizes for not having met your entire stay expectations especially the room and in-room amenities during your last stay with us. We regret the inconvenience this may have caused you, your feedback is well appreciated. We will carry out further investigations on these issues in order to make adequate corrections and carryout more trainings so our valued guests like yourself don’t experience such recurrence.We at Lagos Continental Hotel always strive to meet and exceed our guest's expectations and we are pleased to have being of good service to you.We therefore look forward to the pleasure of hosting you again.Hospitable regards,Ogborogu JenniferGuest Relations Supervisor

2/10 - 너무 별로예요

Micheal

가족 여행
별로예요: 직원 및 서비스
Hotel is in great condition but the management is terrible. I booked for an entire week for me and my siblings but on the day my siblings arrived the hotel said they were sold out and canceled there booking. We had to stay in different hotels even though the idea of the trio was that we all stay together. I was heartbroken and the hotel did not even bother to apologize
2023년 1월에 7박 숙박함
답변 제공: Lagos Continental Hotel 님, 2023년 2월 28일
Dear Micheal,Greetings from Lagos Continental Hotel.We thank you for choosing to stay in our beautiful hotel once again and we are very excited to read your review.Thank you for the kind rating and comment of our hotel about your overall stay & service experience with us.Kindly accept our sincere apology for not providing you and your siblings with an accommodation in our property as booked prior to your arrival. We regret the inconvenience this may have caused you and we indulge you to give us another chance to show you the Lagos Continental signature service thereby making up for the dissatisfied experience.We at Lagos Continental Hotel always strive to meet and exceed our guest's expectations and we are pleased to have been of good service to you.We therefore look forward to the pleasure of hosting you again.Hospitable regards,Ogborogu JenniferGuest Relations Supervisor

2/10 - 너무 별로예요

Iheoma

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again.
Hotel staff harassed me everyday about payment originating from the US. Their system did not pick up the payment paid even though I kept showing them the payment had been processed on my end. They kept wanting me to stop payment on my card, in turn, inconveniencing me and potentially putting a block on my card. Turns out their system was just delayed in seeing my payment. The hotel did nothing by way of financially, to rectify their behavior. On top of that, the rooms are dated for a 5 star hotel. I heard you have to stay on the 20th floor or above to have decent rooms.
2022년 12월에 6박 숙박함
답변 제공: Lagos Continental Hotel 님, 2023년 2월 28일
Dear Iheoma,Greetings from Lagos Continental Hotel.We thank you for choosing to stay in our beautiful hotel once again and we are very excited to read your review.Thank you for the kind rating and comment of our hotel about your overall stay & service experience with us.Kindly accept our sincere apology for not having met your room and payment expectations during your last stay with us. We regret the inconvenience this may have caused you, your feedback is well appreciated. We will carry out further investigations on these issues in order to make adequate corrections so our valued guests like yourself don’t experience such recurrence. We at Lagos Continental Hotel always strive to meet and exceed our guest's expectations and we are pleased to have being of good service to you.We therefore look forward to the pleasure of hosting you again.Hospitable regards,Ogborogu JenniferGuest Relations Supervisor

2/10 - 너무 별로예요

Tamerria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Lagos Continental Hotel 님, 2023년 2월 28일
Dear Tamerria,Greetings from Lagos Continental Hotel.We thank you for choosing to stay in our beautiful hotel once again and we are very excited to read your review.Thank you for the kind rating of our hotel about your overall stay & service experience with us, we would have loved to get a detailed feedback about your stay dissatisfaction in order to enable us serve you better on your next stay.We at Lagos Continental Hotel always strive to meet and exceed our guest's expectations and we are pleased to have being of good service to you.We therefore look forward to the pleasure of hosting you again.Hospitable regards,Ogborogu JenniferGuest Relations Supervisor

8/10 - 좋아요

Jacques

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very positive evolution
Used to go there pre-covid. Services and overall experience was declining. Switched to Radisson during Covid, very good experience until they let me down. Decided to go back to Continental and to my good surprise, my stay was excellent. Only negative point would be on food prices, way too expensive, otherwise keep up the good work!
2023년 1월에 2박 숙박함
답변 제공: Lagos Continental Hotel 님, 2023년 2월 28일
Dear Jacques,Greetings from Lagos Continental Hotel.We thank you for choosing to stay in our beautiful hotel once again and we are very excited to read your review.Thank you for the kind rating and beautiful comment of our hotel about your overall stay & service experience with us, we are glad we exceeded your stay expectations this time. The food price feedback is appreciated and would be reverted to the Management for further consideration.We at Lagos Continental Hotel always strive to meet and exceed our guest's expectations and we are pleased to have being of good service to you.We therefore look forward to the pleasure of hosting you again.Hospitable regards,Ogborogu JenniferGuest Relations Supervisor

8/10 - 좋아요

Omolola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property, very spacious accommodations, they had sprayed insecticide in the hall ways and the smell was quite overwhelming. Otherwise was a good experience
답변 제공: Lagos Continental Hotel 님, 2023년 2월 28일
Dear Omolola,Greetings from Lagos Continental Hotel.We thank you for choosing to stay in our beautiful hotel once again and we are very excited to read your review.Thank you for the 4 star rating and beautiful comment of our hotel about your overall stay & service experience with us, we are glad we met your stay expectations. We at Lagos Continental Hotel always strive to meet and exceed our guest's expectations and we are pleased to have being of good service to you.We therefore look forward to the pleasure of hosting you again.Hospitable regards,Ogborogu JenniferGuest Relations Supervisor

10/10 - 훌륭해요

iseanyi