I’ve stayed here several times, mostly when it was InterContinental. The building and fixed facilities are good, but most other things have gone downhill.
Some rooms are poorly maintained and cleaned.
On 2 of 4 nights they didn’t bother to replenish the toiletries, so on the third morning I had nothing left except shower gel. Yet the housekeeper made a point of stopping me halfway down the corridor for a tip.
On 3 of 4 nights I had 1 bath towel and 1 face towel. On my final night they gave me the normal allocation of two, plus a face towel. It sounds like nothing and I did not complain. But it’s annoying when you wash your face at night and you don’t want to use the dirty hand towel or unroll the bath towel. Even at budget hotels you get more towels. The towels were also quite hard and threadbare, again, not a huge deal, but this is supposed to be a luxury hotel.
They will screw you around with room changes and suggest that they are doing you a favour. They wanted to move me twice during a 4 night stay. I refused at the first, unplanned, move. They don’t have railed trolleys or removable hangers to facilitate moving.
Staff will brazenly ask for cash tips on top of what you have written on the receipt. Breakfast isn’t great and very busy, so you may not find a seat and staff won’t actively help. I didn’t bother after the first morning.
The Italian restaurant has closed but there is no mention of this online. To me it was a factor in choosing to return.