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예약 가능 여부 확인

더 소저너 바이 제네시스 여행 후기

4 out of 5
더 소저너 바이 제네시스
16, Oba Akinjobi Street, GRA ikeja, Lagos

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 71개 이용 후기 중 23개" "
평점 8 - 좋아요. 71개 이용 후기 중 27개" "
평점 6 - 괜찮아요. 71개 이용 후기 중 11개" "
평점 4 - 별로예요. 71개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 71개 이용 후기 중 5개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Chilenye

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Janell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place

10/10 - 훌륭해요

Evelyne

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was fine

2/10 - 너무 별로예요

Tom

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the food and staff!
2022년 10월에 1박 숙박함
답변 제공: Ifeanyi 님, 2022년 10월 25일
Dear Ma, thank you so much for your review. We are so thankful that you choose us as your preferred brand.

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed having a restaurant that offered international food and Nigerian food. Staff was excellent! They were kind, friendly, and helpful. Looking to staying again. Bed was comfortable.
2022년 10월에 1박 숙박함
답변 제공: ifeanyi 님, 2022년 10월 25일
Dear Ma, Thank you for your review. We are so happy to have you with us.

4/10 - 별로예요

Key Travel

2022년 9월에 1박 숙박함

8/10 - 좋아요

Kamar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in a very quite area in Ikeja
2021년 12월에 1박 숙박함

8/10 - 좋아요

Olufunmilayo

좋아요: 직원 및 서비스, 객실의 편안함
The staff were friendly and most were quite attentive and willing to help. The food was good. The rooms were clean and the beds (including pillows) were very comfortable but I had problems with the shower room. The shower cubicle itself was cleaned daily to a fairly good standard, but the walls of the shower room itself had stains on them, with cobwebs and dark smudges up in the corners close to the ceiling. The extractor fan did not work throughout my stay (and was not fixed despite being reported as faulty and being promised that it would be looked at) leaving me with no choice but to leave the window open.
2021년 9월에 9박 숙박함

6/10 - 괜찮아요

Queen

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Internet is not that great….keeps dropping. Tv is very fuzzy. House keeping was not done the next day.
2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Mackens

2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

The property is okay however there is no synergy between Expedia and the hotel, i was turned back for not having a reservation reason being that expedia was informed of no space and i was told. Very embarrassing and frustrating situation coming from a tired trip. 👎
2021년 6월에 1박 숙박함
답변 제공: FOM 님, 2021년 6월 28일
Dear Guest, Thank you very much for your feedback, we sincerely apologize for the inconvenience you experienced. We can assure you this will not happen in the future as we will ensure a better communication with expedia. we look forward to welcoming you again. Best Regards Elizabeth FOM Sojourner Hotel.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located closer to the international Airport was an advantage.
2021년 6월에 1박 숙박함
답변 제공: FOM, The Sojourner By Genesis hotel. 님, 2021년 6월 28일
Dear Guest, Thank you so much for your feedback, we are glad you had a memorable stay with us, and we look forward to welcoming you again. Best Regards, Elizabeth

6/10 - 괜찮아요

실제 이용하신 고객

They could not find my reservation initially There was no towel in the room They eventually brought 1 towel WIFI only works in the lobby
2021년 4월에 1박 숙박함
답변 제공: Chuks 님, 2021년 4월 14일
Apologies for the no towel in the rooms; that must have been an oversight and is highly regretted. For the WIFI, its available both in the rooms and within the premises up to the swimming pool area; All you need is a code for the specific area you are working from. Thank you.

8/10 - 좋아요

Olusegun

2021년 4월에 2박 숙박함

6/10 - 괜찮아요

Diane

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 3월에 4박 숙박함

8/10 - 좋아요

Matthew

출장 여행
좋아요: 직원 및 서비스
It was Okay
It was okay. The check-in was not smooth and the property could benefit from some detailed maintenance. Not bad but has the potential to be much better.
2021년 3월에 1박 숙박함
답변 제공: Chuks 님, 2021년 3월 9일
Thank you so much for your comment. We have set up modalities to improve on our maintenance. We look forward to hosting you again.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are beautiful and well looked after. Room service was also very good
2021년 1월에 1박 숙박함
답변 제공: Chuks 님, 2021년 1월 27일
Thank you for your positive feedback. We will keep improving on our product and services.

8/10 - 좋아요

Solomom 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and knowledgeable staff made the stay very pleasant
2020년 12월에 1박 숙박함
답변 제공: Chuks 님, 2020년 12월 16일
Thank you Solomon for your review. We hope to have you again.

10/10 - 훌륭해요

Femi 님, Germany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proprty is in a very serene neighborhood, easy to locate. Room conditions are great and the front desk staff was great.
2020년 12월에 1박 숙박함
답변 제공: Chuks 님, 2020년 12월 22일
Thnak you for your positive feedback. We look forward to hosting you again and again.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not the best value in this area. Irritating approach to collect tips. I would not recommend
2020년 10월에 1박 숙박함
답변 제공: GM 님, 2020년 10월 27일
Sir, thank you for this review. We sincerely apologize for this specific experience and can imagine how irritating that could be for most people.I am certain you didn't expect such from such a magnificent hotel and indeed,as a matter of policy we do not encourage giving tips to our staff and many of our guests are aware of this. Sir, please call GM on this ext-1111 to make any complaint bothering on anything. We appreciate every guest's feedback and we treat them accordingly. We look forward to another opportunity to be of service to you.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 편의 시설/서비스
This hotel is being painted outside when the inside is below standard. Should have focused inside first. Broken doors, broken carpet splitters marked walls and damp intrusion on walls
2020년 3월에 3박 숙박함
답변 제공: Vivian 님, 2020년 3월 24일
Many thanks to you for taking out time to share your experience with us. On behalf of the entire team of The Sojourner hotel, I sincerely apologize for the less than satisfactory experience you had with our room. Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong. Refurbishment is currently being done in the rooms as well as outside the building. Thank you for assisting us to strive for service excellence. Once again, we thank you for sharing your concern, we hope that you will give us another opportunity to better serve you next time. We look forward to welcoming you back soon. Best Regards, Vivian.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bed not very comfy. Staff friendly
2020년 2월에 1박 숙박함
답변 제공: Vivian 님, 2020년 2월 29일
Dear Guest, We thank you sincerely for your feedback, and we apologize for the inconvenience you encountered during your stay with us. If you could kindly give us the room number you were in, so the necessary measures will be taken. We want to assure you that we take your feedback seriously and will do everything to see to it that your next stay with us is even more pleasantly memorable. We look forward to having you with us again soon. Best Regards, Vivian.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nice ambience. I think the staffs at the front desk need some training on customer service/ products and services rendered in the hotel.
2020년 2월에 1박 숙박함
답변 제공: Vivian 님, 2020년 2월 18일
Thank you so much for your feedback, we sincerely appreciate it. Your observation has been kindly noted and measures will be put in place to give you excellent service the next time you are around. We look forward to welcoming you again soon.

8/10 - 좋아요

momo

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable and clean, will recommend the hotel to others
2020년 2월에 5박 숙박함
답변 제공: Vivian 님, 2020년 2월 18일
Dear Momo, Thank you kindly for your feedback and your warm recommendation. We are glad we were able to make your stay memorable. We will love to have you around again when next you're in town. Best regards.

8/10 - 좋아요

abubakar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cost and comfortable
Not bad . Great location. Breakfast lovely
2020년 1월에 1박 숙박함
답변 제공: Vivian 님, 2020년 2월 18일
Thank you so much for your feedback, we sincerely appreciate it. We are looking forward to welcoming you again soon. Best Regards.

2/10 - 너무 별로예요

Xueliang

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
It was a very bad experience.
Cooling function of the room AC didn’t work, it was very hot in my room. Visa card wasn’t acceptable at the restaurant, wanted to use cash to pay my beer but waiting cane back said no chance available. How disappointing.
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

Ify 님, Ohio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a beautiful pool side area and lobby for guest
2019년 9월에 2박 숙박함

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Business Hotel Close to Airport
My stay overall was very good the service from your staff was excellent, and the food service was good. Only observation I have after staying on more than one occasion is some rooms are better than others in the same category (some look fresh and appear refurbished while other are some what tired looking etc). Hence rooms are not consistent.
2019년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a good stay at The Sojourner. We stayed in Rooms 413 & 414, which were very quiet. Staff were friendly and accommodating.
2019년 7월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
I booked this hotel.through expedia and paid upon confirmation that there was room only for me to be informed that they
2019년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
AVOID at 4* price. While this hotel "looks" like a 4-star on paper, in reality it is already badly dilapidated, with peeling wallpaper, broken furniture, warped and otherwise damages floors, poor restaurant. For the price stay at the much nicer Shoregate (still with some problems). Do not think you are finding a comparable to the Marriott or Radisson 4*s. At a 2*+/3* price this would be fine.
2019년 7월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 7월 12일
Dear Esteemed guest, Thank you for your feedback. We are glad we were able to pacify you. We trust you will continue to enjoy your stay with us. Thank you for choosing The Sojourner by Genesis Hotel.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely nice. The facility is good and clean.
2019년 6월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 7월 12일
Dear Guest, We sincerely appreciate your kind feedback. We are glad your expectations were met. Thank you for staying with us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Not so great
I was not very impressed by overall experience. It is not worth the price of the room I stayed in. The conditions were a bit disappointing
2019년 4월에 9박 숙박함
답변 제공: Sola 님, 2019년 4월 24일
Dear Guest, we sincerely regret that you did not enjoy your stay as much as you expected. We assure you of a more enjoyable experience on your next visit.

10/10 - 훌륭해요

SPS 님, United States

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was remarkable by all personnel. Everyone was very helpful. I think they should have an area by the pool to grab pool towels of give pool towels in your room. Also treating the pool earlier so doesnt cut into daytime swimming
2019년 2월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2019년 2월 18일
Dear Guest, We sincerely appreciate your staying with us at The Sojourner Genesis Hotel. Your feedback is taken into serious consideration and we assure your of a more memorable stay on your next visit. Thank you for your feedback.

8/10 - 좋아요

usef

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good hotel close to airport
was a last minute booking to be closer to the airport for our flight the next day. staff were pleasant overall except for a minor mishap with my reservation. a good experience overall and i’d book a room there again!
2018년 12월에 2박 숙박함
답변 제공: Zainab 님, 2019년 1월 2일
Dear Sir/Madam, Thank you for staying with us at The Sojourner By Genesis. We look forward to your next visit to our hotel. Compliments of the Season!

8/10 - 좋아요

Mr.Foster 님, San Francisco

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Pros: Very pleasant ambiance, especially in the outdoor seating area. Closely situated to the airport and nearby restaurants. The desk staff were extremely helpful. Cons: It was quite inconvenient that the telephones were not capable of dialing outside of the building! The late night wait staff in the kitchen were unresponsive, abrasive, and mildly extortive. Do not use the Elevator: its power went out while my friends were in it and they had to pry the doors open!
2018년 12월에 1박 숙박함
답변 제공: Adesola 님, 2018년 12월 20일
Dear Mr. Foster, Thank you for staying with us at The Sojourner By Genesis Hotel. We sincerely apologise for the attitude of our night staff in the Kitchen. Our elevators have currently undergone maintenance and we assure you that there will not be a reoccurrence of your friends' experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property should invest more in outdoor furniture and infrastructure. The breakfast and staff were good. Water did not work at times.
2018년 11월에 1박 숙박함
답변 제공: Zainab 님, 2018년 11월 29일
Dear Sir/Madam, Thanks for your feedback. I assure you we will work on them. We look forward to welcoming you back to The Sojourner.

8/10 - 좋아요

Ana 님, Uk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean, good food hotel
The only disappointed was transfer was not available at airport to take me to. I had to use local airport taxi. My overall experience at hotel was good. All in a very good quiet secure location. I would recommend this hotel.
2018년 8월에 2박 숙박함
답변 제공: Sojourner 님, 2018년 9월 20일
Dear Ana, We sincerely about the airport shuttle not being available, we appreciate your honest feedback. Thank you so much and we will improve on our shuttle service.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfortable
Serene and warm ambience, but tight parking area.
2018년 7월에 1박 숙박함
답변 제공: Zainab 님, 2018년 8월 7일
Thank you for staying with us at The Sojourner by Genesis. I'm glad you enjoyed your stay. With regards to the parking area, we are making provisions for extra parking space. We look forward to welcoming you back to The Sojourner.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
Nice exterior but soso feeling overall.
Trouble with the booking so I had to pay twice. And the bathroom was not clean.
답변 제공: Zainab 님, 2018년 5월 2일
Thank you so much for your feedback. We are so sorry for the troubles encountered with your booking. As regards the unclean bathroom, we sincerely apologize and we have also put adequate measures to ensure such does not occur again. We look forward to welcoming you back to The Sojourner by Genesis.

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
답변 제공: Sojourner 님, 2018년 4월 4일
Thank you so much and we are glad you enjoyed your stay at The Sojourner.

10/10 - 훌륭해요

Oxalic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very close to all my promesity
Satisfied and would recommend to friends a d familes. The staffs were very friends and approachable.
2018년 3월에 3박 숙박함
답변 제공: Sojourner 님, 2018년 4월 4일
Thank you so much and we look forward to welcoming you back to The Sojourner. Do have a great day.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel facilities could use a bit of updating but the staff is great. My first room had a weak A/C which made things uncomfortable, but the staff immediately provided me with a new room with a powerful A/C (and larger!). I also had issues working my safe and the staff was responsive in sending someone to come help me. Overall - thank you Sojourner staff for making my stay smooth, comfortable and easy.
2018년 1월에 5박 숙박함
답변 제공: The Sojourner 님, 2018년 2월 6일
Top of the day to you! Thank you so much for the feedback and we will work on our facilities to ensure excellent service at all times. We look forward to welcoming you back to The Sojourner again

10/10 - 훌륭해요

Claire Princess 님, Nogent-le-Rotrou

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best hotel in GRA, Ikeja
Foremost, I like to thank Expedia for their support. In late 2017, I booked a hotel weeks ahead through Expedia. However, in January when I contacted the hotel few days before the stay, I was told they could not find my reservation, and also they cannot accept Expedia payment. I contacted Expedia and we cancelled the reservation. Eventually, I settled for The Sojourner by Genesis after Expedia asked me to select another one. To my surprise, I got this hotel at a reasonable price (almost half of the initial). I stayed at The Sojourner before, and they still continue to provide the best-quality service. The hotel is situated in the quiet section of the GRA in Ikeja but not far from the boisterous activities in Ikeja. The hotel offers complimentary breakfast: both continental and African. I like the hotel because of the depth of security. There are several guests from across the globe, and we all feel at home. Room cleaning is daily unless you don’t require it. The gym is fantastic and well-outfitted with Technogym sport gear. There is a 24-hour power supply. The Wi-fi is okay but sometimes I got this notion that it slows down at certain periods of time during the day. As for the staff; they are the ones who made my stay. There is Mary, the manager; Ifunnaya, Getrude, Gabriel, Tayo and others. I do not think one can feel at ease in a hotel without the ultimate support of its staff. Those at The Sojourner by Genesis are cordial, and well-mannered. Overall, I highly recommend it.
2018년 1월에 10박 숙박함
답변 제공: The Sojourner 님, 2018년 1월 25일
Wow, Thank you very much. We are glad that you enjoyed your stay with us and we will work on our internet wifi speed. We look forward to welcoming you again at The Sojourner.

8/10 - 좋아요

Mutiu 님, MD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, but very poor internet connection
Wonderful place to relax, excellent customer service, secured location but very horrible WiFi connectivity.
2017년 12월에 2박 숙박함
답변 제공: The Sojourner 님, 2018년 1월 23일
Thank you so much for your patronage; We sincerely apologized for the poor internet connection. We have worked on it to ensure no one experience such event again. Have a great day ahead.