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이코노 로지 레이크 찰스 유니버니시 에어리어 여행 후기

2 out of 5
이코노 로지 레이크 찰스 유니버니시 에어리어
351 N Martin Luther King Hwy, Lake Charles, LA

이용 후기

6.4
평점 10 - 훌륭해요. 161개 이용 후기 중 39개" "
평점 8 - 좋아요. 161개 이용 후기 중 37개" "
평점 6 - 괜찮아요. 161개 이용 후기 중 27개" "
평점 4 - 별로예요. 161개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 161개 이용 후기 중 36개" "

6.4/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Toni

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
People were great, very attentive. Property is older construction and has not aged gracefully. But you get what you pay. Did not stay the last evening.
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 6일
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that our team's service was a highlight of your stay. We apologize if the condition of our property didn't fully meet your expectations. We understand the importance of maintaining our facilities and will continue working on improvements to ensure a more comfortable and enjoyable experience for our guests. Should your plans bring you back to the area, we'd appreciate the opportunity to host you again and provide an experience that exceeds your expectations.

8/10 - 좋아요

Ashley

좋아요: 청결 상태
별로예요: 직원 및 서비스
They should have better toiletries and better shower heads
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 30일
Dear Guest,Thank you for choosing to stay with us and for taking the time to provide your valuable feedback. We're glad to hear that overall, your experience was positive. We appreciate your suggestions regarding the toiletries and shower heads. Your feedback is important to us as we continuously strive to enhance our guests' experiences. Rest assured, we will take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better stay in the future.

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing is they tv went out when it was raining besides that I enjoyed my stay.
2023년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 24일
Hi Dawn,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.

10/10 - 훌륭해요

Rayna

2023년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 8월 2일
Hi Rayna,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 - 훌륭해요

Jermin

2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 2일
Hi Jermin,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 - 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When trying to rent a room at the property the cost of the room was more than it was online. The front desk lady said in order to get a lower rate I had reserved the room online, which I did standing in the lobby. We get to our room and unpack our vehicle. When walking into the bathroom there was black mold everywhere, even hanging from the ceiling. We requested a different room. They gave us the one right next to the one with black mold. During the stay our room key deactivated twice. We requested extra pillows from the front office and were told that wasn’t possible. Other than the old hotel smell the room seemed to be clean, so we decided to stay. However, when we woke up the next morning there were roaches in the bathroom.
2023년 6월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 28일
Hi Ashley,We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve better. We would love it if you would come back to stay with us again - we do not doubt that the next time you would have the wonderful experience that the vast majority of our guests have.

8/10 - 좋아요

Mary

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Good Value
Room was nice for the price. Floors were slippery. Other than that, was a good place to crash. Nice pool.
2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 6월 21일
Hi Mary,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

6/10 - 괜찮아요

jeane

2023년 6월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 7월 10일
Hi Jeane,Thank you for choosing to stay with us. We greatly appreciate your positive experience and the generous 3-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.

10/10 - 훌륭해요

Lori

It was convenient to the location I was visiting.
2023년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 29일
Hi Lori,Thank you for your review! We're glad to hear that you found our location to be convenient. We strive to provide our guests with a prime location that offers easy access to local attractions, dining options, and transportation. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Rayna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the place it’s quiet the rooms are clean nice and tide blankets are clean and washed floors are clean as well bed is nice and soft. The lady in the front office was such a sweet heart
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 16일
Hi Rayna,Wow! What an excellent review, we truly appreciate your business and your trust in us. I am thrilled to hear that you liked our front desk staff. Please do let us know if you have any suggestions for your future stay. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.

6/10 - 괜찮아요

Alain

좋아요: 직원 및 서비스
별로예요: 청결 상태
juste correct
sol sale, pas nettoyé... Le prix correct de la chambre n'excuse en rien de ne pas faire le ménage correctement...
2023년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 16일
Hi Alian,The moment we read our guest's review, we pass on the note to the concerned department and start working on it. Though we follow several procedures for cleanliness, we will put extra effort and inspect each area thoroughly. Hope to get another chance to make it up to you.

10/10 - 훌륭해요

Michelle

2023년 4월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 5월 19일
Hi Michelle,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

2/10 - 너무 별로예요

jg

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible place
2023년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 20일
Dear Guest,we apologize for any inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 - 훌륭해요

Earl

2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 4일
Hi Earl,We appreciate your rating. Receiving an astonishing 10-star rating is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

6/10 - 괜찮아요

Ernesto

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Besides the value of the room which was fair for the condition it was in and a few little critters (roaches) it could of been worse... I guess it's true when they say , "you get what you pay for huh?!" Lol.
2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 29일
Hi Ernesto,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. On our behalf, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

10/10 - 훌륭해요

Michael

2023년 3월에 7박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 30일
Hi Michael,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Alexis

2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 15일
Hi Alex,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

8/10 - 좋아요

Lisa

2023년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 4월 8일
Hi Lisa,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

10/10 - 훌륭해요

Michael

2023년 3월에 7박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 16일
Hi Michael,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 6박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 3일
Hi Michael,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

2/10 - 너무 별로예요

Austin

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rented 6 rooms for a church youth trip to a Conference held in Lake Charles. Parking lot and lower level rooms became an open air drug market after dark. 2 prostitutes posted by front gate. O towels. Marijuana smoke everywhere. The one redeeming quality was the front desk staff. Lawanna was sweet. One of our kids left a backpack and $1000 ipad in the room. She called us and held them at the front desk for us. The young Nigerian lady who checked us in was sweet and friendly. If you stay here though, pack heat and watch some Active Self Protection youtube videos first and enjoy the contact high.
답변 제공: Sophia CSR 님, 2023년 2월 28일
Hi Austin,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and suggest you please call up the property for the resolution.

8/10 - 좋아요

Tyrone

2023년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 3월 9일
Hi Tyrone,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean, the bed was comfortable and it was a restful stay at the hotel.
2023년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 1월 9일
Hi Mary,Wow! What an excellent review, we truly appreciate your business and your trust in us. I am thrilled to hear that our staff and service met your needs and expectations. I wish you a pleasant stay in the future as well.

2/10 - 너무 별로예요

Keshan 님, Natchitoches

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was terrible, my card was double charged, the room was hot, people making noise all night long, dogs barking even thou they said no dogs allowed. Kids running around late and banging on doors couldn't sleep due to all the noise late into the night and early morning
답변 제공: Sophia CSR 님, 2022년 11월 9일
Hi Keshan,Thank you for sharing your feedback. We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us. We will investigate the issue you faced regarding the price. Rest assured, we will revert that amount at the earliest. We hope to serve you better next time.

10/10 - 훌륭해요

Claudine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable
2022년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 8월 26일
Dear Guest,Thank you for staying with us. Guest satisfaction is our number one objective so we really appreciate the input regarding our clean and comfortable environment. We hope to see you again to deliver you a 5-star experience.

2/10 - 너무 별로예요

Dewond

출장 여행, 가족 여행
THE HOTEL WAS VERY NASTY NO BLANKETS AND EXPEDIA REFERED TO THE ROOM NO AIR AIR WAS BROKE WILL NEVER BOOK AGAIN
2022년 7월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 8월 26일
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We will share your feedback with the concerned team and will take appropriate steps. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Mary

가족 여행
Bed was very comfortable, and room was clean
2022년 7월에 2박 숙박함
답변 제공: Sophia CSR 님, 2022년 8월 26일
Hello Mary,Thank you for sharing this heartfelt review of our hospitality and accommodations. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are looking forward to your next visit to the area!

4/10 - 별로예요

Sarah

반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I had to cancel my reservation when I went to check in because they didn't take pets.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I stay here every time I’m in town, a always clean and comfortable
2022년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2022년 8월 26일
Dear Guest,Thank you for rating your nice experience. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.

10/10 - 훌륭해요

sulma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property near casinos.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not a comfortable stay.
Too much noise all night and morning. A/C not in working order. Not a comfortable stay. I notified the staff.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Amanda

2022년 2월에 1박 숙박함

8/10 - 좋아요

Casey

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Onassia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amanda
The room was very clean and the bathroom was very clean and roomy the bed was so comfortable, I will most definitely use this hotel again.
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Michelle M

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not much hot water
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Feleicia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches and pillows very hard the floor dirty the chair in the room very dirty
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

4/10 - 별로예요

Milfred

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A better experience than sleeping in the car
Room had a funny smell. The iron i borrowed left rust stains on my shirt. Air conditioner was very loud
2021년 9월에 2박 숙박함

6/10 - 괜찮아요

Ravan

2021년 9월에 7박 숙박함

4/10 - 별로예요

Neil

좋아요: 직원 및 서비스
Reservation not honored
Booked a King nonsmoking room. When we arrived all we were offered was a smoking room with a small bed. Take it or leave it. We had no option but to take it. Will be asking Hotels.com for a full refund!
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Marcus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were just passing through and needed somewhere to rest. Beds were comfortable, bathroom was clean.
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

Lynette

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 4박 숙박함

6/10 - 괜찮아요

Tina

별로예요: 직원 및 서비스, 편의 시설/서비스
The pool was hot but bring your own coffee and towels the don't give
2021년 7월에 2박 숙박함

4/10 - 별로예요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was bedbugs and roaches present in the room when we woke up.
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty it...it was people hanging out...that looked unsafe worst experience ever..
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 3박 숙박함

8/10 - 좋아요

Elizabeth F

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel was clean, but like in Texas, roaches appear during the night, the room needs maintenance, closet mirror doors broken.
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태
The owners need to yo check the Cleaning crew cleaning of the rooms
2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Average
Nice room & friendly staff!
2021년 7월에 1박 숙박함