이집트산 면 시트, 고급 침구, 책상, 노트북 작업 공간

더 마르코 호텔 레이크 찰스 여행 후기

3 out of 5
더 마르코 호텔 레이크 찰스
401 Lakeshore Drive, Lake Charles, LA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 39개 이용 후기 중 20개" "
평점 8 - 좋아요. 39개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 39개 이용 후기 중 4개" "
평점 4 - 별로예요. 39개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 39개 이용 후기 중 0개" "

8.8/10

청결 상태

9.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Susan G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was courteous
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jihn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 4월에 1박 숙박함
답변 제공: Allen 님, 2024년 4월 21일
Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience at The Marco Hotel Lake Charles. Your feedback is greatly appreciated, and we're delighted that you enjoyed your stay with us. We look forward to hosting you again soon for another wonderful experience!Warm regards,Allen WeinHotel OperationsThe Marco Hotel Lake Charles

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access off of I-10. Good night sleep. Clean and friendly. Beautiful boardwalk across street.
2024년 4월에 1박 숙박함
답변 제공: Allen 님, 2024년 4월 9일
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at The Marco Hotel Lake Charles. It's great to know that you found our location convenient with easy access off of I-10 and appreciated the good night's sleep. We're delighted that you found our hotel clean and our staff friendly. The beautiful boardwalk across the street is indeed a fantastic feature, and we're glad you were able to enjoy it. We truly appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Warm regards,Allen WeinHotel OperationsThe Marco Hotel Lake Charles

4/10 - 별로예요

Peter

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn't safe,dirty, no house keeping when you needed; also the breakfast was awful.
2024년 3월에 2박 숙박함
답변 제공: Allen 님, 2024년 4월 21일
Hello Peter, We're sorry to hear about your concerns. We take the safety and cleanliness of our hotel seriously. Our housekeeping team is available upon request, and we apologize if there was any miscommunication. Regarding breakfast, we aim to provide a variety of options and regret if it fell short of expectations. We've tried reaching out to discuss further. Your satisfaction is important to us, and we hope to address any issues promptly.Warm regards,Allen WeinHotel OperationsThe Marco Hotel Lake Charles

8/10 - 좋아요

Nicolad

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
nice rooms, good views.
2024년 3월에 1박 숙박함
답변 제공: Allen 님, 2024년 3월 29일
Dear Nicolad,Thank you for sharing your feedback! We're delighted to hear that you enjoyed our nice rooms and the good views during your stay at The Marco Hotel Lake Charles. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.Warm regards,General ManagerThe Marco Hotel Lake Charles

4/10 - 별로예요

Lisa

연인과의 여행
out of amenities that they said they had to provide for us and the pool that’s supposed to be so spectacular is frigid. Also, there are no plugs in the bathroom and that’s where the only mirror is layout of room very poorly designed.
2024년 3월에 1박 숙박함
답변 제공: Allen 님, 2024년 3월 27일
Dear Lisa,Thank you for sharing your feedback. We apologize for any inconvenience regarding the amenities and the temperature of the pool. Your comments regarding the bathroom plugs and room layout are noted, and we will use them to improve our guest experience. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Warm regards,General ManagerThe Marco Hotel Lake Charles

8/10 - 좋아요

Reggie 님, Anacoco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2024년 3월 26일
Thank you so much for taking the time to fill out our guest survey! I want to thank you for choosing The Marco Hotel. I hope to see you back again in the future. Once again, thank you for staying at The Marco Hotel Lake Charles Convention Center!

10/10 - 훌륭해요

Renee

2024년 3월에 1박 숙박함
답변 제공: Allen 님, 2024년 4월 21일
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at The Marco Hotel Lake Charles. Your satisfaction is our top priority, and we're delighted that our team provided you with exceptional service. We look forward to welcoming you back for another memorable stay in the future!Warm regards,Allen WeinHotel OperationsThe Marco Hotel Lake Charles

10/10 - 훌륭해요

Senior

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. We had an issue with a flight connecting to Lake Charles and hotel was very accommodating.
답변 제공: Tonya Jinks 님, 2024년 3월 18일
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing The Marco Hotel. I hope to see you back again in the future. Once again, thank you for staying at The Marco Hotel Lake Charles!

10/10 - 훌륭해요

Jali

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovley property, had a very comfortable night at this hotel and was impressed by the friendly service, delicious breakfast, and spotlessly clean rooms. My new favorite hotel in Lake Charles
2024년 1월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2024년 2월 1일
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2024년 2월 1일
Thank you for your honest feedback. We apologize that your last interaction with our firm did not meet your expectations and are sincerely sorry for any inconvenience. We care deeply about our customers and are addressing the issues you raised internally so that we can do a better job next time

10/10 - 훌륭해요

Smello

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice property
Very enjoyable stay.
2024년 1월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2024년 2월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

4/10 - 별로예요

DILAFRUZ

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Nice location
Inside is clean i think some renovation is done too, but there's no towel hanger, toilet paper holder, no hot water 😉. Even though hotel was half full we were placed in the first floor with dumpsters view.
2023년 12월에 2박 숙박함
답변 제공: Tonya Jinks 님, 2024년 2월 1일
It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to The Marco Hotel by the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations. Thank you once again for choosing to stay at Quality Suites Lake Charles Downtown and we really look forward to a chance at welcoming you back.

8/10 - 좋아요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2024년 1월 2일
First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center! Second, thank you for taking the time to leave a review and your kind words. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Last but not least, while the entire team at the Quality Suites Lake Charles Downtown remains at your disposal for any assistance or service you may need, I can also be reached in this endeavor. If you have any questions or concerns, please do not hesitate to contact me. I look forward to hearing from you soon. Once again, thank you for choosing the Quality Suites Lake Charles Convention Center!

4/10 - 별로예요

Larry

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2023년 12월 5일
Thank you for your honest feedback. We apologize that your last interaction with our firm did not meet your expectations and are sincerely sorry for any inconvenience. We care deeply about our customers and are addressing the issues you raised internally so that we can do a better job next time. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.

4/10 - 별로예요

Lonnie

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2023년 12월 5일
We are very sorry about the experience you while staying with us. I assure you that I will be following up with the team to make sure that these issues do not happen in the future. We want all of our guests to have a great stay and I hate to hear this kind of feedback. Please know that we are on top of this and it will not happen in the future. We will be reaching out to you shortly but if we do not get you reach out to leadership at your earliest convenience tomorrow so we can address this further.It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.

8/10 - 좋아요

LUIS

2023년 11월에 2박 숙박함
답변 제공: Tonya Jinks 님, 2024년 1월 2일
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

10/10 - 훌륭해요

Dustin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Hotel was nice. Breakfast was great. The two ladies who work the front are amazing and truly went above and beyond
2023년 11월에 7박 숙박함
답변 제공: Tonya Jinks 님, 2023년 11월 20일
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Event Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

8/10 - 좋아요

AMBER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Tonya Jinks 님, 2023년 11월 16일
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

6/10 - 괜찮아요

Rosendo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not like the fact that there were only 2 towels and we had 4 people in the room. SMH Went to the front desk at 10:30pm to ask for more towels and was told there weren’t any available!!! Not the right answer!!!
2023년 11월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2023년 11월 6일
Hello Rosendo, To hear of your recent experience while staying with us at Quality Suites Lake Charles Downtown is very displeasing. It is our ultimate goal to make certain that all of our guests have an extraordinary stay, so I regret to hear that you had anything less than that. In the case that you have not already spoken to our General Manager regarding your concerns, please look forward to a phone call. Thank you once again for choosing to stay at Quality Suites Lake Charles Downtown and we really look forward to a chance at welcoming you back.

8/10 - 좋아요

Garrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This property is undergoing renovations, so it's not super shiny at the moment but you can tell it's moving in that direction. Our room was clean with no complaints. The area is still a little beat up following Hurricanes Laura and Delta, but the dowtown area which is walking distance away was alive. There is a GREAT Celtic pub (McFarlane's) a block from the hotel. Good music and food!
2023년 10월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2023년 11월 6일
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

10/10 - 훌륭해요

Shala

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good
2023년 10월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2023년 11월 1일
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

10/10 - 훌륭해요

Charley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2023년 11월 1일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.We hope to see you again soon!Sincerely,

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff and adequate accommodations
2023년 10월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2023년 10월 18일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 - 훌륭해요

Arhonda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view from there was breathtaking
2023년 10월에 2박 숙박함
답변 제공: Tonya Jinks 님, 2023년 10월 16일
Amazing! Thank you for taking the time to complete our survey. I am glad to learn that you liked our location. We are fortunate to be situated near top tourist attractions, popular restaurants, and shops. We're happy to know you loved our comfortable and clean rooms. One of the key features of our hotel is our spacious rooms. Happy to see that you had a comfortable experience.We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.We look forward to seeing you again in the future. Thank you for staying with us!Best Regards,

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cool hotel, nice clean and pleasant.
2023년 10월에 1박 숙박함
답변 제공: Tonya Jinks 님, 2023년 10월 16일
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.