Dear Guest, Thank you for choosing the Acquaviva del Garda Hotel as your destination for your stay.For hygiene reasons, the use of a hair cap only is compulsory, while it has never happened that one of our guests enters the pool with their own slippers. Italy is famous for its works of art, the one you described in your review is a statue from the 1800s and is facing the meeting room, completely hidden in perspective from your room and has never disturbed any guest's view.Our music in the spa has always been appreciated by all our guests, the genre of music is "relaxing", as is generally found in all spas.Faced with your strong complaint about the type of music, it was proposed to turn it off; having then decided to cancel the treatments and cancel your stay we applied the penalty as per the contract you accepted at check-in, considering the reason for your cancellation inappropriate.Thank you for your appreciation of some of our staff who put all their energy into satisfying the guest.Kind regards Hotel manager