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페어몬트 르 몽트뢰 팰리스 여행 후기

5 out of 5
페어몬트 르 몽트뢰 팰리스
Avenue Claude-Nobs 2, Montreux, VD

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 577개 이용 후기 중 444개" "
평점 8 - 좋아요. 577개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 577개 이용 후기 중 16개" "
평점 4 - 별로예요. 577개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 577개 이용 후기 중 9개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

MINKYUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Edmée 님, 2023년 10월 10일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Minwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
여기 다시 올거에용
굉장히 오래된 건물같은데 관리가 아주 잘 되어있고 직원들은 친절하게 응대했습니다. 호텔 내에 레스토랑도 음식이 맛있습니다. 조식은 먹을 종류가 다양하지 않지 않습니다만 그래도 가볍게 먹기 좋았습니다. 그리고 이 호텔의 하이라이트는 호수 뷰! 정말 천국같았어요
2020년 2월에 2박 숙박함
답변 제공: Edmée 님, 2020년 2월 11일
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future. Kind regards, Michael Smithuis General Manager

10/10 - 훌륭해요

kwangsik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭하지만
추웠어요
2019년 12월에 2박 숙박함
답변 제공: Edmée 님, 2019년 12월 10일
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis, General Manager

10/10 - 훌륭해요

민경

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the hotel, the location, the room, the view, the breakfast, the service, the balcony...-I mean EVERYTHING was so PERFECT. we loved staying there and would definitely comeback again.
2019년 9월에 2박 숙박함
답변 제공: Edmée 님, 2019년 10월 17일
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your time with us and I have shared your kind words will all staff members, it is always gratifying to know that we have been able to please our guests. We are very much looking forward to welcoming you back to the Swiss Riviera in the not too distant future. Kind regards, Michael Smithuis General Manager

10/10 - 훌륭해요

Eunhee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Gisele 님, 2019년 7월 24일
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis General Manager

10/10 - 훌륭해요

Shin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 1박 숙박함
We are delighted to read that you enjoyed your stay at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera soon. Kind regards Michael Smithuis General Manager

10/10 - 훌륭해요

LEE 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
몽트뢰를 품격있는 휴양지로 기억하게 해주는 호텔
갑자기 일정 변경하게되면서 그랜드마제스틱에서 변경하였습니다. 비싸긴하지만 정말 잘 옮겼다는 생각을 지금도 합니다. 어른들과 애들이 함께 가는 여행인지라 숙소를 잘 선택해야했었는데 신혼여행보다 훨씬 아름답고 환상적이었습니다 저렴한 가격에 스위트 연결객실로 업그레이드 해주셨는데 정말 최고의뷰와 최고의 시설이었습니다 대부분 스위스 호텔이 가격이 높은편이라...언제 또올까 하는 맘으로 업그레이드 했는데 후회없었습니다 조식은...정말 다른 호텔과 비교해서 최곱니다. 스크렘블드 에그에서 그 품격의 차이를 느낄수 있지요...ㅎㅎ 한시간 반씩 먹은것 같아요 아침을 든든히 먹으니 점심은 관광하면서 간단히 먹어도 되더라구요 저흰 2박했는데 3박했으면 정말 힐링할수 있었을텐데 너무 아쉬워요~~ 몽트뢰 또 가고 싶어요~~~
2017년 6월에 2박 숙박함
Many thanks for your kind words describing your recent stay at Fairmont Le Montreux Palace. We are delighted to read that you enjoyed your stay with us and we all hope to welcoming you back to the Swiss Riviera. Best regards Michael Smithuis General Manager

8/10 - 좋아요

IN SUK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
몽트뢰 기차역에서 200미터쯤 되는거 같기는 하지만 걸을만 합니다. 객실크기도 크고 객실청소도 진짜 마음에 들었어요. 무료 엑스트라베드도 좋았습니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

JONGDAE 님, Gwangju city, south.Korea.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
wonderful hotel .
Nice hotel ,gorgeous room and high quality amenity. Very kind and well attentive staff. I travelled from 4.June to 10th.June. Best hotel that I thinked in the Swiss. Fantastic lake viwe and delicious mornig buffet. This hotet is worth of real five star and getting fame.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무 좋아요
고급스러운분위기에 전망이 너무좋았던것 같습니다

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 상대 매우 흡족하더군요

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
환상적인 서비스에 환상적이 전망
더이상 말할나위 없이 좋았다...

10/10 - 훌륭해요

LORIN C

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was some of the most friendly people we met in Switzerland. The entire facilty was immaculate, and we felt very welcome. We will definitely stay here next time we are in Montreux.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Gabriela

2023년 12월에 2박 숙박함
답변 제공: Edmée 님, 2024년 1월 22일
Thank you very much for your review. We are pleased that you enjoyed your experience at the Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.With my best wishes,Michael SmithuisGeneral Manager

8/10 - 좋아요

Jane

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Loved the stay except for day 1 as I had to put a hold on my activities as bathroom wasn’t functioning (no hot water for shower) and wasn’t fixed until late night (was initially told it will take an hour). There was hair on hair dryer in the bathroom so cleaning could be better. But great professional staff, would visit again just for them!
2023년 12월에 2박 숙박함
답변 제공: Edmée 님, 2024년 1월 22일
We are sincerely grateful for your feedback and for taking the time to post this review. Our guests' comments are invaluable and help us continually improve our standards.We deeply regret the inconvenience caused by the plumbing issue during your initial day with us and we sincerely apologize for the delay in resolving the matter. Our goal is to provide an impeccable experience to each of our guests and we have taken note of your comments regarding the bathroom cleanliness and hot water provision. We assure you that we have shared your feedback with the appropriate department to ensure we continually strive for excellence in our services.We were delighted, however, to read your positive remarks about our team. It's heartening to know that our staff's professionalism added value to your stay. Such positive feedback is a wonderful motivation for our entire team.We would be truly honoured to welcome you back to Fairmont Le Montreux Palace and we will do our utmost to ensure your next stay with us is seamless and enjoyable.With my best wishes,Michael SmithuisGeneral Manager

8/10 - 좋아요

Luigi Junior

좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Colin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was stunning and our lake view room was wonderful. Outstanding breakfast and SPA facilities. Great location opposite Lake Geneva and very close to the train station and Montreux centre.
2023년 10월에 7박 숙박함
답변 제공: Edmée 님, 2023년 10월 25일
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace.I am delighted to read that you enjoyed your stay with us.I have shared your kind words and lovely compliments with with the relevant teams. It is always gratifying to know that we have been able to please our guests. We look forward to welcoming you back to the Swiss Riviera. Sincerely,Michael SmithuisGeneral Manager

10/10 - 훌륭해요

Erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location to the Christmas market and things to see and do. We walked everywhere. I loved this hotel. The staff were amazing and the rooms were comfortable. Older property, which is what Fairmont is and the architecture is beautiful. Christmas decorations everywhere which made is very festive. Public train to anywhere but specifically Zermatt and Geneva airport was very close but take a cab on your way out and there is a large hill (which we found fine) but if you don't want to lug your suitcase behind you up a hill... Definitely recommend this hotel.
답변 제공: Edmée 님, 2023년 10월 19일
Many thanks for having taken the time to express your feelings following your stay at Fairmont Le Montreux Palace.I am delighted to read that you enjoyed your stay with us during the festive season.I have shared your kind words and lovely compliments with with the entire teams. It is always gratifying to know that we have been able to please our guests. We look forward to welcoming you back to the Swiss Riviera. With my best wishes,Michael SmithuisGeneral Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top Hôtel
Merveilleux Hôtel, dans un cadre magnifique avec un service de qualité. Je ne peux que recommander cet établissement! Nous avons passé un très agréable séjour, merci!
2023년 10월에 1박 숙박함
답변 제공: Edmée 님, 2023년 10월 16일
Je vous remercie d'avoir pris le temps de partager vos impressions suite à votre séjour au Fairmont Le Montreux Palace.Je suis ravi de lire que vous ayez passé un bon moment parmi nous et ne manquerai pas de partager vos beaux compliments avec l'ensemble des équipes. Votre satisfaction est pour eux la plus belle des récompenses.En réitérant nos chaleureux remerciements pour votre précieux retour, nous vous souhaitons un bel automne et espérons pouvoir vous accueillir prochainement à nouveau sur la Riviera Suisse.Sincèrement,Michael SmithuisDirecteur Général

10/10 - 훌륭해요

Beat

2023년 10월에 1박 숙박함
답변 제공: Edmée 님, 2023년 10월 10일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

6/10 - 괜찮아요

Lourdes

가족 여행
별로예요: 직원 및 서비스
Everything had gone really smoothly and we had had a beautiful time, we asked the person in charge in the reception if we could leave one night before with 24 previous hours, she agreed and told us there was no problem. One day after this person wasnt there and the other receptionist said that what she told us was not true and we had to pay the night because we had made the reservation through Expedia. I am upset because it seemed the hotel wanted to punish us for using expedia to book the hotel even thought the stay wasnt paid for.
2023년 9월에 3박 숙박함
답변 제공: Edmée 님, 2023년 10월 11일
We are very sorry for the confusion and the miscommunication. All reservations made through our partners as Expedia.com are directly related to it. Therefore, our hotel team is not allowed to shorten or amend an existing booking booked through their website. It is part of our agreement with them. Please be assured that we value all our visitors, not matter which booking channel they use. We do hope that you accept our sincere apology for any inconvenienced caused and would be very pleased to welcome you back to the Swiss Riviera. With my best wishes, Michael SmithuisGeneral Manager

10/10 - 훌륭해요

Mehrnoush

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel, I wish we could stay longer.
Absolutely loved staying at this hotel! We had a beautiful view of the garden and the lake. Super spacious room, very clean and filled with all the amenities including a large bathtub. The hotel facilities specially 2x swimming pools were gorgeous and exceptional. Be sure to use the saunas and steam rooms. You can also take advantage of quiet reading room that no kida allowed. Breakfast was just fantastic, delicious and full of options both western and eastern. Highly recommend this hotel and hope to visit again soon.
2023년 8월에 3박 숙박함
답변 제공: Edmée 님, 2023년 9월 5일
Thank you very much for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and will share your kind words and lovely compliments with the entire team.We wish you a great late summer and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Shyam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was a pleasurable experience.
2023년 8월에 3박 숙박함
답변 제공: Edmée 님, 2023년 8월 15일
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace in its entirety and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael SmithuisGeneral Manager

10/10 - 훌륭해요

DIDIER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Edmée 님, 2023년 8월 7일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very elegant. Great service. Great beds. Couldn’t be more wonderful
2023년 7월에 3박 숙박함
답변 제공: Edmée 님, 2023년 8월 2일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Charley 님, east stroudsburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good service, nice place
2023년 7월에 2박 숙박함
답변 제공: Edmée 님, 2023년 8월 2일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel with excellent staff. Pool is gorgeous and the location is perfect.
2023년 7월에 2박 숙박함
답변 제공: Edmée 님, 2023년 7월 25일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

2/10 - 너무 별로예요

Mike

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I booked two king deluxe rooms and got one but charged for two kings. Shower is awful!
2023년 7월에 1박 숙박함
답변 제공: Edmée 님, 2023년 7월 25일
We would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. We are extremely sorry that your visit did not meet your expectations. Please be assured that guest satisfaction is our highest priority and therefore your feedback is very much appreciated in our search for excellence. Unfortunately, we cannot go back on the impression you made during your last stay, but we hope that that you accept our sincerest apologies for any inconveniences and would be very pleased to welcome you back to the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 - 훌륭해요

Raul 님, Spring

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic Property y great condition. Very well located and the service is exceptional
2023년 6월에 1박 숙박함
답변 제공: Edmée 님, 2023년 6월 26일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and will share your lovely compliments with the entire team. We wish you a great summer season and are looking forward to welcome you back to the Swiss Riviera. Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Raul 님, Spring

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property. Great location and fantastic service
2023년 6월에 1박 숙박함
답변 제공: Edmée 님, 2023년 6월 20일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

8/10 - 좋아요

JOSE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Edmée 님, 2023년 6월 20일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

8/10 - 좋아요

Sebastien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Edmée 님, 2023년 5월 9일
Thank you for your review. We are pleased that you enjoyed your stay at Fairmont Le Montreux Palace in its entirety and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Edmée 님, 2023년 5월 9일
Thank you for your review. We are pleased that you enjoyed your stay at Fairmont Le Montreux Palace and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Edmée 님, 2023년 3월 29일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

8/10 - 좋아요

Edgar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sehr angenehmer Kurzaufenthalt.
Sehr angenehmer Aufenthalt. Super Spa.
2023년 3월에 1박 숙박함
답변 제공: Edmée 님, 2023년 3월 21일
Wir möchten Ihnen zuerst von Herzen danken, sich nach Ihrem Besuch im Fairmont Le Montreux Palace die Zeit genommen zu haben, Ihre Erfahrung und Empfindungen mit uns zu teilen. Es freut uns sehr, dass Sie Ihre Zeit bei uns geniessen konnten und hoffen, dass Sie diese in schöner Erinnerung behalten werden. Wir hoffen Sie bald wieder an der Schweizer Riviera begrüssen zu dürfen.Mit freundlichen Grüssen, Michael Smithuis Generaldirektor

10/10 - 훌륭해요

justin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful hotel, very clean and an amazing staff. Would highly recommend
2023년 3월에 1박 숙박함
답변 제공: Edmée 님, 2023년 3월 15일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Rafik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Edmée 님, 2023년 3월 13일
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

8/10 - 좋아요

Ludovico

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Deludente
Ci siamo stati per capodanno. Servizio deludente fin dal momento della prenotazione: ho chiesto se accettavano cani, nessuno ha risposto. Ho scritto una seconda mail, finalmente hanno risposto dicendo che dovevo pagare una quota di 30€ ma il cane sarebbe stato accettato e avrebbero fornito cuccia e ciotole, ma all’arrivo in stanza non c’era nulla nonostante alla reception mi avessero detto che era tutto pronto. Ovviamente ho dovuto pagare la quota nonostante ciò. La stanza é molto vecchia, stile anni 70-80, andrebbe rinnovata, per non parlare del bagno con doccia in vasca. Temperatura invivibile, abbiamo spento tutto e abbiamo dovuto aprire le finestre. Alla faccia del cambiamento climatico! All’arrivo, nessuno ci ha aiutati con i bagagli, nonostante ci fossero 5 persone all’ingresso. Ottimi invece sia il ristorante Nikkei Nine, sia il servizio colazione, con un ottimo buffet. La posizione dell’hotel é incantevole, così come la città di Montreux. Onestamente non credo tornerei al Fairmont.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff & property were great!

10/10 - 훌륭해요

Salvador

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Magnífico
답변 제공: Edmée 님, 2023년 1월 3일
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, great amenities and spacious rooms.
답변 제공: Edmée 님, 2023년 1월 3일
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 - 훌륭해요

Georges

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un peu déçu par la Chambre vue Lac au 1er étage pas extraordinaire…. Services sans reproche Personnel du petit déjeuner excellent
2022년 12월에 3박 숙박함
답변 제공: Edmée 님, 2023년 1월 3일
Nous sommes ravis que vous ayez apprécié votre visite au Fairmont Le Montreux Palace dans sa globalité et espérons pouvoir bientôt à nouveau vous accueillir sur la Riviera Suisse.Sincèrement,Michael SmithuisDirecteur Général

10/10 - 훌륭해요

ALEXANDER

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 4박 숙박함
답변 제공: Edmée 님, 2023년 1월 3일
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

8/10 - 좋아요

Pooja

2/10 - 너무 별로예요

Thorn

2022년 12월에 1박 숙박함

8/10 - 좋아요

Mike

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Room not 5 Star and hotel seemed overwhelmed
While the overall stay was nice (great spa, gym, restaurant and bar) - the hotel was definitely overwhelmed with the weekend crowd (rooms not ready at 15:00, and some rooms - like ours - definitely not up to 5-star standard).
2022년 12월에 1박 숙박함
답변 제공: Edmée 님, 2022년 12월 7일
We would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. We are pleased to read that you enjoyed your visit in its entirety.However, it is with regret that we take note of your observations. Please be assured that guest satisfaction is our highest priority and therefore your feedback is very much appreciated in our search for excellence. We have immediately shared your comments with our Front Office Manager so that he can ensure a follow-up. We hope that that you accept our sincerest apologies for the inconveniences you encountered and would be very pleased to welcome you back to the Swiss Riviera. In the meantime, we wish you a joyful holiday season.Sincerely, Michael SmithuisGeneral Manager

10/10 - 훌륭해요

Noor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A dream!
Wonderful hotel in every way! Amazing location and beautiful views surrounding the hotel. Spacious room. Excellent service. Great breakfast variety. Friendly staff, especially Mohamed at the front desk— exceptionally helpful and hospitable. Had a lovely time and would definitely stay here again!
2022년 12월에 1박 숙박함
답변 제공: Edmée 님, 2022년 12월 5일
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace.I am delighted to read that you enjoyed your stay with us.I have shared your kind words and lovely compliments with all staff members and your special mention with Mohamed. It is always gratifying to know that we have been able to please our guests. My whole team and I, wish you a great festive season and would be very pleased to welcome you back to the Swiss Riviera. Sincerely,Michael SmithuisGeneral Manager

8/10 - 좋아요

Alain

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함
답변 제공: Edmée 님, 2022년 12월 5일
Thank you for your review. We are pleased that you enjoyed your experience the Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager