Dear Seonghee Thank you so much for the great review! We are very delighted that you and your family have enjoyed the stay with us and most of all, we are happy for have been able to provide you an upgrade. In fact, upon availability and possibility, we do always try to satisfy all the inquiries of our valued guests. we are very glad and thankful for the high score and we hope to have the possibility to welcome you again in beautiful Lucerne. Best Regards M. Conzelmann -. General Manager

Dear Guest Thank you for visiting us and thank you for the positive feedback. We are very happy that everything has been to your liking, in fact the satisfaction of our guests is the most important aim. We are thankful for have taken your time sharing the opinion and we hope to have the opportunity to welcome you again in a near future. Best Regards M. Conzelmann - General Manager

Dear Yoojin Thank you for the feedback. We are very delighted to read about your good experience with us and we are thankful for the good score. We are looking forward to welcome you again in a near future. Best Regards M. Conzelmann - General Manager

Dear Anonymous, thank you very much for taking your time to write this review. We are sad to read that you did not enjoy the stay with us. Rest assured that we will share this review also with our staff within the company to provide a better service next time. We still hope you enjoyed our city and will keep the good memories of Lucerne in your heart. Best regards, M. Conzelmann - General Manager

Dear Anonymous Thank you so much for the high score. We are very delighted to read about your excellent experience and the whole team is very thankful for the great score. We are looking forward to welcome you again in a near future. Best Regards M. Conzelmann - General Manager

Dear J Thank you for have shared your experience with us. We would like to have more details concerning your booking, in this way we could be able to understand the issue. In any case we regret to read that we weren't able to meet your expectations, as the satisfaction of our guests is our most important aim. We are looking forward to receive a response. Best Regards M. Conzelmann - General Manager

Dear sungjin, Thank you for visiting us and thank you for the feedback. We regret to read a low evaluation and we are sorry if we weren't able to met your expectations. The satisfaction of our guests is our most important purpose, therefor your feedback is aimed to avoid similar unpleasant situations in the future. We hope to have the possibility to welcome you again in a near future and resume your trust in our job service. Best Regards, M. Conzelmann - General Manager

Dear JINHYUN, Thank you so much for the high score. We are very delighted to read about your positive experience and we are happy that you are satisfied. In fact the satisfaction of our guests is our most important goal to reach. We hope to welcome you and your family again in a near future. Best Regards, M. Conzelmann - General Manager

Dear Sunghwan, Thank you so much for have shared your opinion. We are very thankful for the great evaluation and the whole team is thankful. We are delighted to read about your excellent experience at Radisson Blu! We hope to have the opportunity to welcome you again in a near future. Best Regards, M. Conzelmann - General Manager

Dear Anonymous, Thank you so much for have spent your time completing the valuation. We hope that everything has been to your liking. We are looking forward to welcome you in a near future. Best Regards, M. Conzelmann General Manager

Dear Jin, thank you for staying at our Radisson Blu Hotel Lucerne and the so positive feedback. We are happy that you enjoyed your stay in our hotel and hope to welcome you again in our hotel. Best regards, M. Conzelmann - General Manager

Dear Jaeyong, thank you for staying at our hotel and your review. We are glad that you enjoyed your stay and hope to welcome you again in our Radisson Blu Hotel Lucerne. Best regards, M. Conzelmann - General Manager

Dear guest, wow — thank you very much for your excellent rating! Great to see that the Radisson Blu Hotel, Lucerne convinced you and that you had an enjoyable stay. It was a pleasure that you were our guest, and we would be delighted to welcoming you again in the future. Kind regards, M. Conzelmann — General Manager

Dear KYEONGTAE, wow — thank you very much for your excellent rating! Great to see that the Radisson Blu Hotel, Lucerne convinced you and that you had an enjoyable stay. It was a pleasure that you were our guest, and we would be delighted to welcoming you again in the future. Kind regards, M. Conzelmann — General Manager

Dear Jeong, thank you very much for your positive feedback! It is a pleasure to read that you had a wonderful stay in Lucerne and that the Radisson Blu with its central location convinced you. Great that you felt comfortable and that you were happy with the provided service. Hospitality is our passion, and we always try to serve our guests with the best "Yes I Can" service and to create memorable moments for them. Such a positive feedback is an enormous appreciation and very motivating. Once again, thank you very much for staying with us and the trust you have shown in our hotel — it was a pleasure to accommodate you! We all would be delighted to welcome you back at the Radisson Blu Hotel when your travel brings you back to Lucerne. Kind regards, M. Conzelmann — General Manager

Dear Haejin, thank you very much for your excellent feedback! It is a pleasure to read that you had a wonderful stay in Lucerne and that the Radisson Blu with its central location convinced you. Great that you felt comfortable and that you were happy with the provided service. Hospitality is our passion, and we always try to serve our guests with the best "Yes I Can" service and to create memorable moments for them. Such a positive feedback is an enormous appreciation and very motivating. Once again, thank you very much for staying with us — it was a pleasure to accommodate you! We all would be delighted to welcome you back at the Radisson Blu Hotel when your travel brings you back to Lucerne. Kind regards, M. Conzelmann — General Manager

Dear guest, thank you very much for your feedback and your recent stay at the Radisson Blu Hotel, Lucerne. We and other travelers appreciate your feedback about your stay. It is a pleasure to read that you had an overall pleasant stay and that you enjoyed your time in our beautiful city. I am very happy that our central location convinced you. Our location next to Lake Lucerne, the old town and all the sightseeing spots is a real benefit for our guests. I send my regrets that our breakfast and the view from the room did not meet your expectations. Unfortunately, due to the building construction not all our rooms come with a view — but we always try our best to assign the most suitable room for each guest. If you stay with us again I promise you, that we will try our very best to assign you a room with a nicer view. It was a pleasure that you were our guest, and we would be delighted to welcoming you again when your travels bring you back to Lucerne someday. Kind regards, M. Conzelmann — General Manager

Dear guest, wow — thank you very much for your excellent 5-star rating! We are very happy that the Radisson Blu Hotel convinced you and that you had a beautiful time in Lucerne. It was a pleasure that you were our guest, and we would be delighted to welcoming you again in the future. Kind regards, M. Conzelmann — General Manager

Dear Hanik, wow — thank you very much for your excellent 5-star rating! We are very happy that the Radisson Blu Hotel, Lucerne convinced you and that you had a pleasant stay in our beautiful city. It was a pleasure that you were our guest, and we would be delighted to welcoming you again in the future. Kind regards, M. Conzelmann — General Manager

Dear kim, we would like to thank you for taking the time to write this honest and detailed review. We always appreciate when our guests take the time to share their experience with us whether it is positive or negative. Only with an honest feedback we are able to improve our service and the quality. Please accept my sincere apology for all the inconveniences you experienced. We do understand your frustration regarding this situation. Be assured that this feedback has been shared with the involved managers in order that they can arrange new staff trainings. We apologize again for the circumstances and hopefully we are able to welcome you back some day in order to give you a better first impression. Kind regards, M. Conzelmann — General Manager

Dear Jinho, thank you very much for your positive feedback. We are very happy that you had a pleasant stay at our centrally located hotel. Hospitality is our daily passion, and we always try to serve our guests with the best "Yes I Can" service and to create memorable moments for them. Therefore, I highly appreciate your compliment about the staff — thank you so much! We all hope to welcome you again when your travels bring you back to Lucerne. Kind regards, M. Conzelmann — General Manager

Dear rose, thank you very much for having chosen the Radisson Blu Hotel while you stayed in Lucerne. We are very happy to read that you had a pleasant stay at our centrally located hotel. Great that our "Super Breakfast" and our spacious recently renovated rooms with the modern design convinced you. The entires Radisson Blu team wishes you a safe journey back home with good memories of your time in Lucerne. We all would be delighted to welcome you again someday. Kind regards, M. Conzelmann — General Manager

Dear Keonsoon, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for sharing your experience with us. We are very happy that you had a pleasant stay and that our "Super Breakfast" as well as our spacious and well-equipped rooms convinced you. We hope you have had a safe journey back home with good memories of your time in Lucerne. The entire Radisson Blu team would be delighted to welcome you again in the future. Kind regards, M. Conzelmann — General Manager

Dear guest, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne — it was a pleasure to welcome you as our guest. We are happy that you had a pleasant stay, and we are looking forward to welcoming you again in the future. Kind regards, M. Conzelmann — General Manager

Dear guest, thank you very much for your stay at the Radisson Blu Hotel, Lucerne and your excellent feedback. We are pleased to read that you had a wonderful stay at our centrally located hotel next to Lake Lucerne and that you fully enjoyed your time in our beautiful city. The entire Radisson team is looking forward to welcoming you again in the future. Kind regards, M. Conzelmann — General Manager

Dear jinbong, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for having taken the time to write a review. We are pleased to read that you had a wonderful stay and that you and your parents fully enjoyed your time in our beautiful city. Great that you were happy with our spacious rooms, the location as well as our "Super Breakfast" and the provided service. Such a great feedback is an enormous appreciation and highly motivating — thank you very much! In the name of the entire Radisson team I hope you have had a safe journey back home with good memories of your time in Switzerland. We all would be delighted to welcome you again in the future. Kind regards, M. Conzelmann — General Manager

Dear guest, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for sharing your experience with us. We are very happy to read that you had a pleasant stay at our centrally located hotel next to the train station and Lake Lucerne. Great that you enjoyed especially the beautiful view to Lake Lucerne and the surrounding mountains. Once again, thank you very much for having chosen the Radisson Blu Hotel — it was a pleasure to accommodate you. Our entire team wishes you a safe journey back home with the best memories of your time in Switzerland. Kind regards, M. Conzelmann — General Manager

Dear lee, wow — thank you very much for your excellent rating. It was a pleasure to welcome you as our guest at the Radisson Blu Hotel, Lucerne, and we hope you will carry the best memories of your time in our beautiful city. We would be delighted to welcoming you again someday. The entire Radisson team wishes you a safe journey back home. Kind regards, M. Conzelmann — General Manager

Dear guest, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for your positive and detailed review. We always appreciate when our guests take the time to share their experience with us than only with an honest feedback we can improve our service and the quality steadily. I'm happy that you had a pleasant stay at our centrally located hotel next to the music hall, the train station and the city center and that you felt comfortable in our spacious rooms. Unfortunately, due to the building footprint all our rooms do not have a balcony. Normally, all the rooms are equipped with a kettle. I highly regret reading that your room did not have a kettle. Please rest assured that I will check that with the housekeeping department to avoid such problems for further guests. In the name of the entire Radisson Blu team I wish you a safe journey back home with good memories of your time in Switzerland. We would be delighted to welcoming you again someday. Kind regards, M. Conzelmann — General Manager

Dear guest, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for your positive rating. It seems that you had a pleasant stay at our centrally located hotel and that you felt comfortable. In the name of the entire Radisson team, I wish you a safe journey back home, and we all hope you will carry the best memories of your time in Switzerland. Kind regards, M. Conzelmann — General Manager

Dear guest, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for having taken the time to write a review. We always appreciate when our guests take the time to share their experience with us, and we value this tremendously whether it is positive or negative! We are happy to read that you enjoyed our central location next to the train station and the old town of Lucerne. I highly regret reading that you haven not been satisfied with the cleanliness. Of course, we have already discussed this internally with our housekeeping department and the necessary measures have already been taken to avoid such problems in the future. It is a shame that with did not enthuse you with our service and are really sorry that we could not meet up with your expectations! Our hotel is already over 11 years old and especially during high season the hotel is very frequented. Therefore, I am really happy to inform you that a renovation is planned and all our rooms get refurbished, most likely starting in November this year. Nevertheless, we would like to thank you very much for staying with us, and we really hope that you have enjoyed your trip in Switzerland anyway. It would be a pleasure to welcoming you again in our hotel and to prove you otherwise. Kind regards, M. Conzelmann — General Manager

Dear Junghyun, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for sharing your experience with us. We are happy to read that you had a pleasant stay at our centrally located hotel and that you were happy with the provided service. In the name of the entire Radisson Blu team, I wish you a safe journey back home with good memories of your time in Lucerne. We would be delighted to welcoming you again someday. Kind regards, M. Conzelmann — General Manager

Dear Jay, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for sharing your experience with us. We are happy that you had an overall pleasant stay at our centrally located hotel. At the moment the "Määs" takes place. It is the annual autumn fair in Lucerne that takes place every year two weeks. During this time it could be more noisy than usual but it is always a great experience for our guests to experience that event. Nevertheless, I hope you will keep your time in Switzerland in good memory. The entire Radisson team wishes you a safe journey back home, and we would be delighted to welcoming you again someday. Kind regards, M. Conzelmann — General Manager

Dear guest, thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for having taken the time to write a review. We are pleased to read that you had a good time at our centrally located hotel next to the train station, the old town and Lake Lucerne. Please accept my sincere apology for the inconvenience with the shower. I have already forwarded your feedback to the maintenance team and the necessary measures have already been taken to avoid such problems for further guests. In the name of the entire team, I wish you a safe journey back home with the best memories of your time in Switzerland. We would be delighted to welcoming you again. Kind regards, M. Conzelmann — General Manager

Dear heejoeong kim, thank you very much for having chosen the Radisson Blu Hotel for your stay in Lucerne. We are happy that you had a pleasant stay at our centrally located hotel and that our provided service convinced you. Our aim is always to please our guests with the best "Yes I Can" service and to create memorable moments for them. Once again, thank you very much for staying with us — it was a pleasure to welcoming you as our guest. In the name of the entire Radisson team, I wish you a safe journey back home with the best memories of your journey. Kind regards, M. Conzelmann — General Manager

Dear Jinhyung, Thank you very much for staying with us at the Radisson Blu Hotel, Lucerne and for your excellent rating. It was a pleasure to welcoming you as our guest, and we are happy that you had a pleasant stay and that you were able to fully enjoy your honeymoon. Our aim is always to please our guests with the best "Yes I Can" service and to create memorable moments for them. In the name of my entire team I wish you all the best for the future, and we would be delighted to welcoming you again someday. Best wishes, M. Conzelmann — General Manager

Dear Sung Ryul, wow - thank you very much for your positive feedback. It was a pleasure to welcoming you again at the Radisson Blu Hotel, Lucerne as our guest! We are happy that you always feel comfortable at our property and that you had a great time staying in Lucerne. We wish you a safe journey back home and we are looking forward to welcoming you the next time. Best wishes, M. Conzelmann - General Manager

Dear Guest, Thank you very much for staying with us at the Radisson Blu Hotel, Lucerne. It is a pleasure to read that you had a good time in our centrally located hotel and that you enjoyed your stay in Lucerne and the surrounding area. The whole Radisson Blu team wishes you a safe journey back home. Kind regards, M. Conzelmann - General Manager

Dear Guest, Wow - thank you very much for your positive feedback. It sounds like you had a good stay at the Radisson Blu Hotel, Lucerne. The whole Radisson Blu team wishes you a safe journey back home and would be delighted to welcoming you again when you visit Switzerland the next time. Sunny greetings from Lucerne, M. Conzelmann - General Manager

Dear Guest, thank you very much for having taken the time to rate your stay at the Radisson Blu Hotel, Lucerne. We all hope that you had a safe journey back home. Sunny greetings from Lucerne, M. Conzelmann - General Manager

Dear Traveler, wow - thank you very much for your positive rating! We always appreciate when one of our guests take time to rate his stay. We hope you had a safe journey back home. Kind regards, M. Conzelmann - General Manager

Dear guest, Thanks a lot for having taken the time to rate your stay in Radisson Blu Hotel, Lucerne. It is a pleasure for us to read that you enjoyed your time in Lucerne and we look forward to welcoming you soon again. Kind regards, M. Conzelmann - General Manager

Dear guest, Thanks for having taken the time to write a review about your stay in Radisson Blu Hotel, Lucerne. It is a pleasure for us to read that you enjoyed the comfortable rooms, as well as the parking with direct access to the hotel. We are thankful for every suggestion for improvement from our guests. A continuing enhancement is important to improve our service quality. We still hope to welcome you again in Radisson Blu Hotel, Lucerne. Best regards, M. Conzelmann - General Manager

Dear guest, thank you very much for having taken the time to write a review about your stay in Radisson Blu Hotel, Lucerne. We are happy to read that you enjoyed the central location and our friendliest 'Yes I Can' service. Our aim is to always please our guests and to see that we reached this goal makes us happy. We are looking forward to welcoming you soon again. Best regards, M. Conzelmann

Dear guest, In the name of our whole team I would like to thank you for your great review about your stay. It is a pleasure to forward your friendly words to all staff as compliments like yours are very motivating. We hope you had a safe journey back home and we look forward to welcoming you again soon. Kind regards, M. Conzelmann - General Manager

Dear guest, Thanks for having taken the time to write a review about your stay in the Radisson Blu Hotel, Lucerne. We are thankful for every suggestion for improvement from our guests. A continuing enhancement is important to improve our service quality. So please rest assured that I will discuss your mentioned point with my housekeeping manager and take appropriate measures. We still hope to welcome you again in Radisson Blu Hotel, Lucerne. Best regards, M. Conzelmann - General Manager

Dear guest, Thank you very much for having taken the time to write a review about your stay in Radisson Blu Hotel, Lucerne. It is a pleasure for us to read that you enjoyed the clean and spacious rooms, as well as the central location of the hotel right next to the main train station. We are looking forward to welcoming you again, when you visit Switzerland next time. Kind regards, M. Conzelmann - General Manager

Dear guest, in the name of our whole team I would like to thank you for your excellent review about your stay. It is a pleasure to forward your friendly words to all staff. We hope you had a safe journey back home and we look forward to welcoming you again soon. Best regards, M. Conzelmann - General Manager