표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1001개 이용 후기 중 193개" "
10 - 훌륭해요
193
평점 8 - 좋아요. 1001개 이용 후기 중 238개" "
8 - 좋아요
238
평점 6 - 괜찮아요. 1001개 이용 후기 중 209개" "
6 - 괜찮아요
209
평점 4 - 별로예요. 1001개 이용 후기 중 180개" "
4 - 별로예요
180
평점 2 - 너무 별로예요. 1001개 이용 후기 중 181개" "
2 - 너무 별로예요
181
6.4/10
청결 상태
7.0/10
직원 및 서비스
5.8/10
편의 시설/서비스
5.8/10
숙박 시설 상태 및 시설
5.6/10
친환경
이용 후기
4/10 - 별로예요
hye
단체 여행
2022년 7월 13일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's not worth it! Do not recommend!
Very disappointed. Looks different than picture. The room was dirty and dark. Only good thing is the location.
hye
2022년 7월에 3박 숙박함
답변 제공: Manager 님, 2022년 7월 15일
Hello hye, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
6/10 - 괜찮아요
pietro
가족 여행
2024년 4월 21일
was good
pietro
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello pietro, We appreciate your feedback and are pleased to hear that you had a good experience during your stay with us. Should you have any further comments or suggestions, please do not hesitate to contact our management team directly for further assistance. Thank you for choosing our hotel, we hope to welcome you back soon.
10/10 - 훌륭해요
Cameron
가족 여행
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great value
Cameron
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Cameron,We are pleased to hear you found our hotel to be a great value. Your feedback is important to us and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us.
10/10 - 훌륭해요
Kathleen
아이를 동반한 가족 여행
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
Kathleen
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Kathleen,We are delighted that you appreciated our convenient location. Your feedback is greatly valued as we strive to provide an enjoyable experience for all our guests.
10/10 - 훌륭해요
Abigail
아이를 동반한 가족 여행
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great value
Abigail
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Abigail,We are pleased to hear you found our hotel to be great value. Thank you for sharing your experience with us! Your feedback is appreciated and we hope to welcome you back in the future.
8/10 - 좋아요
Bulmaro
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bulmaro
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Bulmaro,We appreciate you choosing our hotel for your stay! If you have any feedback you'd like to share, please don't hesitate to reach out to us. We hope you had a pleasant experience and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Evon
아이를 동반한 가족 여행
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
Evon
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Evon,We are delighted to hear that you enjoyed our hotel's convenient location. We always strive to provide a prime spot for our guests to explore the area's attractions. Thank you for your feedback on this aspect of your stay!
10/10 - 훌륭해요
Carlyle
가족 여행
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great value
Carlyle
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Carlyle,We are pleased to hear you found value in your stay with us. Your feedback is important to us as we strive to provide a positive experience for all guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.
10/10 - 훌륭해요
Susan
아이를 동반한 가족 여행
2024년 3월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Value for money
Susan
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Susan,We appreciate your feedback and take all comments into consideration for future improvements. If you have any further concerns, please do not hesitate to contact our management team.
10/10 - 훌륭해요
Justice
가족 여행
2024년 3월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
Justice
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Justice,We are delighted to hear you enjoyed our hotel's prime location. Should you have any further feedback, feel free to reach out to us directly. Your input is valuable to us as we strive to enhance our guests' experiences.
10/10 - 훌륭해요
Jayda
아이를 동반한 가족 여행
2024년 3월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a pleasant stay
Jayda
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Jayda,We appreciate you taking the time to share your experience with us. It's great to hear that you had a pleasant stay. We strive to provide exceptional service to all our guests. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to get in touch with us.
10/10 - 훌륭해요
Cindy 님, Miami
2024년 3월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super!! Lo recomiendo
Cindy
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Cindy,Thank you for recommending our hotel! We are thrilled to hear that you had a great experience during your stay. Our team always strives to provide excellent service to our guests. If you have any further feedback, feel free to reach out to our management team directly. We look forward to welcoming you back in the future.
10/10 - 훌륭해요
Aiden
연인과의 여행
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great value
Aiden
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Aiden,We appreciate you recognizing our hotel's great value. Guest satisfaction is our priority, and we strive to offer excellent service and amenities to all our guests. If you have any further feedback or suggestions, please feel free to contact our management team.
10/10 - 훌륭해요
Brayden
가족 여행
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
Brayden
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Brayden,We are delighted to hear that you enjoyed our hotel's convenient location. Your feedback is valuable to us as we strive to provide an exceptional experience for all our guests during their stay. Thank you for choosing our hotel, we look forward to welcoming you back in the future.
10/10 - 훌륭해요
Harley
가족 여행
2024년 3월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Value for Money
Harley
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Harley,We appreciate your feedback and regret to hear that you did not feel your stay matched your expectations. We strive to provide a comfortable experience for all guests. Any further concerns can be addressed by reaching out to our management team directly. Thank you for choosing our hotel for your stay.
10/10 - 훌륭해요
Narelle
아이를 동반한 가족 여행
2024년 3월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Value for Money
Narelle
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Narelle,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. We always strive to offer competitive prices in line with the quality of service provided to our guests. Your insights are valuable to us as we continue to enhance the overall guest experience.
2/10 - 너무 별로예요
Marlyn
2024년 3월 20일
Front desk is very friendly and welcoming. I was disappointed of the temperature in the room 54 degrees during winter time. took a long time to heat the room. Remote controls for tv and cable has no cover on the back, I find that a joke. I used to managed hotels in town, and I would never let my maintenance to put a remote without a cover. Bathroom toilet has hairs and peep residue. I left the room after 2 hours being inside freezing. Did not bother letting front desk agent know because he is not in the lobby at 8pm. He is staying in his room and watching the camera. I don’t think kg ks worth paying that high.
Marlyn
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Marlyn, We appreciate your kind words about our front desk staff. We apologize for any discomfort you experienced with the room temperature and remote controls. Please note that we are constantly working to improve our services and facilities for our guests' comfort. Thank you for sharing your feedback, and we hope to welcome you back for a better experience in the future.
10/10 - 훌륭해요
Adriana
2024년 3월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Adriana
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Adriana,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
2/10 - 너무 별로예요
Savanth
가족 여행
2024년 3월 14일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst place to stay
Savanth
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Savanth, We are sorry to hear about your experience. Guest feedback helps us improve our services for future stays. If you'd like to share more details, please contact our management team directly to assist you further. Your input is valuable to us.
8/10 - 좋아요
Tanesha
2024년 3월 13일
좋아요: 직원 및 서비스
Tanesha
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Tanesha,We're delighted to hear you had a pleasant stay with us. If you have any further comments or suggestions, please feel free to reach out to us so we can continue improving our services.
10/10 - 훌륭해요
Warren
연인과의 여행
2024년 3월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great value
Warren
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Warren,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing to stay with us.
2/10 - 너무 별로예요
Felicia
2024년 3월 11일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We requested a Family Suite, the bunk bed was missing screws and was placed parallel to window. The king bed was not placed appropriately at wall. The pillows kept falling in between wall and bed because there was no head board and the frame was misplaced. There was no bathtub for kids bathing. The heater did not work. The refrigerator froze everything. Also the designated parking was completely taken by tourists. In the second night of reservation we had just arrived from snow park. As we fed our 5 grandchildren dinner at 6pm the staff knocked on room door to let us know the neighbors complained of noise. He told us we had to keep the noise a minimum at 6pm. I told him we are in a family suite with 2 toddlers and 2 babies. That cry and have fits just as all babies do. I believe the noise ordinance time is 10am- 10pm. Our last night was ruined trying to keep kids quiet. I feel that was very unacceptable. This place is a motel not hotel.
Felicia
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello Felicia, We apologize for any inconvenience you experienced during your stay. Our team will address the maintenance and room layout issues mentioned to enhance guest comfort. Regarding noise complaints, we strive to ensure a peaceful stay for all guests, and appreciate your understanding in maintaining a quiet environment. Your feedback is valuable in improving our services for future guests.
10/10 - 훌륭해요
Grace
가족 여행
2024년 3월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location
Grace
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Grace,We are pleased to hear that you enjoyed our hotel's convenient location. We strive to provide our guests with a prime spot for their travels. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
10/10 - 훌륭해요
Zhan
가족 여행
2024년 3월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Value
Zhan
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Zhan,We're pleased to hear you found our hotel to be a great value. We strive to offer our guests a comfortable and enjoyable stay. Your feedback is valuable to us for future improvements. Thank you for choosing to stay with us.
10/10 - 훌륭해요
Peppe
가족 여행
2024년 3월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Location
Peppe
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Peppe,We are delighted to hear that you enjoyed our hotel's convenient location. We hope you had a wonderful stay and look forward to welcoming you back in the future!
4/10 - 별로예요
Robert
아이를 동반한 가족 여행
2024년 3월 2일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Thin walls, crowded parking, dated, and overall needs a facelift
Robert
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Robert,We appreciate your feedback and will share it with our team for future improvements. We strive to enhance our guest experience continually.
4/10 - 별로예요
Karl
2024년 2월 26일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Easy parking. Poor water pressure on ground floor. Room needed to be swept and mopped. Cleanliness was poor. Staff was nice
Karl
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Karl, We appreciate your feedback on our convenient location and parking facilities. We will share your comments on water pressure and cleanliness with our team for improvement. It's great to hear you found our staff to be friendly during your stay.
10/10 - 훌륭해요
Sahid
가족 여행
2024년 2월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
Sahid
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Sahid,We're delighted to hear you enjoyed our convenient location during your stay. We appreciate your feedback and hope you had a wonderful time exploring the area. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
6/10 - 괜찮아요
Guillermo
2024년 2월 24일
I ask for a no pet room but the room they gave me still has that wet animal odor. The tv control remote doesn’t work and they said I have to wait till tomorrow morning to get a different one. I’m only staying here for one night so that is not good.
Guillermo
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Guillermo, We're sorry to hear about your experience. We appreciate your feedback and will share this with the team for improvement. For any future concerns, please don't hesitate to reach out to our management.
10/10 - 훌륭해요
James
가족 여행
2024년 2월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A pleasant stay
James
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello James,We appreciate you taking the time to share your experience with us. If there are any specific suggestions or concerns you'd like to discuss further, please feel free to reach out to our management team. We value your feedback and hope to welcome you back in the future.
2/10 - 너무 별로예요
Lok Man
아이를 동반한 가족 여행
2024년 2월 19일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spider, flys, dead flys on mirrors in the bathroom. TV tilted coffee table felt like it’s going break apart, outlet don’t work, blower dryer does not work, one good thing is that is quiet but also because no one want to come here! Sink and towel all stain!
Lok Man
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Lok Man, Thank you for sharing your feedback with us. We appreciate your comments and regret to learn about the issues you experienced during your stay. We take all feedback seriously and will address these concerns with our team. Your insights help us improve the guest experience.
8/10 - 좋아요
David 님, Pine
2024년 2월 18일
좋아요: 직원 및 서비스
Staff always ready to help.
David
2024년 1월에 17박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello David,We appreciate your kind words about our helpful staff. Should you have any future needs, don't hesitate to reach out to us.
4/10 - 별로예요
Larisa
가족 여행
2024년 2월 7일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very old hotel. Our room looked very poorly maintained. Toilet leaked, no side table lamps. Very noise heater, weird holes on the walls and ceiling.
Surprised to see such a hotel room in California, in Tahoe area to be honest.
Larisa
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Larisa,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable and well-maintained environment for our guests. We appreciate your insights and will address your concerns accordingly.
2/10 - 너무 별로예요
Gordon
2024년 2월 7일
Gordon
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Gordon, We strive to provide a top-notch experience for all our guests. Please feel free to contact us directly to discuss your stay further.
10/10 - 훌륭해요
Steve
가족 여행
2024년 2월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A pleasant stay
Steve
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Steve,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a pleasant experience. We take pride in providing exceptional service and facilities to our guests. Please feel free to share any specific feedback or suggestions you may have for us. We appreciate your support and hope to welcome you back in the future.
10/10 - 훌륭해요
William
2024년 2월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is very friendly and they are always ready to give the correct information.
William
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello William,Thank you for sharing your positive experience with our friendly and knowledgeable staff. We take pride in providing accurate information to ensure a pleasant stay for our guests. If you have any further feedback or need assistance, please feel free to contact us.
2/10 - 너무 별로예요
Ana
반려동물 동반 여행, 가족 여행
2024년 2월 4일
Had to take a cold shower, and it’s snowing outside, o have asthma so not a good combo, heater isn’t heating the whole room, tv does not work. Want my money back.
Ana
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Ana, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable room and we regret that the heater did not meet your expectations. We appreciate your patience and understanding, and we have notified the appropriate team to address the issues mentioned. We encourage you to reach out to our management team directly to discuss compensation options.
2/10 - 너무 별로예요
Sridhar
2024년 1월 24일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Heater was not working (dec 24)
Sridhar
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Sridhar, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the heater not working. We appreciate your feedback and will address this issue with our maintenance team to ensure it is resolved promptly.
10/10 - 훌륭해요
Emily
반려동물 동반 여행
2024년 1월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Room was clean enough but definitely outdated. Hair dryer did not work in my room, but other than that no issues. Staff was very friendly! Will stay again
Emily
답변 제공: Manager 님, 2024년 1월 10일
Hello Emily,Thank you for choosing our hotel and sharing your feedback with us. We're delighted to hear that you appreciated our great location and clean rooms. We apologize for any inconvenience caused by the outdated decor and the hair dryer issue. Our friendly staff is always here to assist, and we're glad to know they made a positive impression on you. We look forward to welcoming you back on your next visit.
10/10 - 훌륭해요
Tony
2023년 12월 26일
Tony
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Tony,We are thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority and we are delighted that we met your expectations. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience.
6/10 - 괜찮아요
Sunil
가족 여행
2023년 12월 25일
별로예요: 편의 시설/서비스
I feel I have overpaid for this property
Sunil
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 26일
Hello Sunil, Thank you for sharing your feedback with us. We understand that you may have concerns about the value of your stay. Our rates are determined based on various factors such as location, amenities, and market demand. We encourage you to contact our management team directly to discuss your specific concerns further.
10/10 - 훌륭해요
Jessica
가족 여행
2023년 12월 15일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk associate!! By far, most spectacular customer service 👌
Jessica
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Jessica,Thank you for your kind words! Our front desk associates strive to provide exceptional customer service. We greatly value your feedback and hope to welcome you back in the future.
10/10 - 훌륭해요
Janice
단체 여행
2023년 12월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Janice
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Janice,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience. We look forward to welcoming you back in the future.
10/10 - 훌륭해요
Edgar
2023년 11월 30일
Edgar
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Edgar,Thank you for choosing to stay with us during your recent visit! We are delighted to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We look forward to welcoming you back for another wonderful stay in the future.
2/10 - 너무 별로예요
Danette
가족 여행
2023년 11월 29일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The way I was treated and that they called me POLICE ON ME AND MY HUSBAND FOR TALKING ON THE PHONE WITH OUR COUSIN. I FELT XERY VIOLATED AND THEN HAD NOTHING THAT THEY ADVERTISED. NO COOKING UTENSILS NO GARBAGE CAN JUST TOTALLY AWFUL. WOULD NEVER RECOMMEND TO A BEAR
Danette
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Danette, We apologize for any misunderstanding or inconvenience you may have experienced during your stay. Our priority is to ensure the safety and comfort of all our guests, hence certain protocols are in place. We regret if you felt violated due to the phone conversation incident. Regarding the amenities, we appreciate your feedback and will further investigate the matter to ensure it complies with our advertised services. Remember, your satisfaction is important to us and we welcome any future opportunity to serve you better.
6/10 - 괜찮아요
Zoe
2023년 11월 27일
좋아요: 직원 및 서비스
Zoe
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Zoe,We value your stay and want to ensure your satisfaction. If you have any specific feedback or concerns about your experience, please reach out to us directly so we can address them accordingly.
2/10 - 너무 별로예요
Clemente
연인과의 여행
2023년 11월 16일
별로예요: 편의 시설/서비스
No hay nadie atendiendo. Tienes que llamar a un teléfono. Te dejan la llave en un lock. Te piden información de la tarjeta por teléfono. El wc taza de baño tenía Escremento de las personas anteriores. Había un pantalón de hombre en un cajón del mueble. En la noche no hay nadie del hotel. Es un hotel fantasma y andaban indigentes adentro de la propiedad. Me tuve que venir ese mismo día a comprar una habitación en el hotel Harvey’s. Por qué era inseguro quedarnos ahí.
Clemente
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Clemente,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our check-in process involves providing keys via a lockbox for added convenience. For security purposes, we do request credit card information over the phone. We sincerely apologize for the cleanliness issues you encountered and will address this with our housekeeping team. Our hotel is staffed during designated hours, and we prioritize guest safety. We recommend reaching out to our management team directly to further discuss your concerns.
10/10 - 훌륭해요
Rebekah
가족 여행
2023년 11월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great spa room!
Great spa room!
Rebekah
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 17일
Hello Rebekah,We're delighted to hear that you enjoyed our spa room! Thank you for your feedback and we hope to welcome you back soon for another relaxing stay.
4/10 - 별로예요
Danielle
가족 여행
2023년 11월 13일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Walls are paper thin and you can hear everything in the next room. Woken up at 1am from next door guest, kids running around, slamming cabinets, talking very loudly. Did not stop until almost 4am and was unable to contact anyone at this time of night and no one in office at check out, just had to drop card keys in the box. Sheets were stained and there were little seed type things all over and on bed. Not sure what it was. Yes the room is on the cheaper side but still not even worth that much.
Danielle
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Danielle, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced due to noise disturbances from the neighboring room. We understand the importance of a peaceful stay and will make sure to address this issue with our staff. Regarding the cleanliness issues you mentioned, we have informed our housekeeping team to ensure that such occurrences are avoided in the future. We appreciate your valuable input and hope to have the opportunity to provide you with a more enjoyable experience in the future.
6/10 - 괜찮아요
Kelle
가족 여행
2023년 11월 11일
좋아요: 직원 및 서비스
1st room, fireplace not working. Hotel person tried their hardest to get it working, but no. Got moved to a different room. Fireplace was working, but floor was sticky and had to have hotel person come back again the next morning to make my TV work. Bravo to the staff, but some attention needs to be paid the cleanliness of the rooms and their amenities.
Kelle
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Kelle,Thank you for sharing your feedback about your recent stay. We appreciate your recognition of our hardworking staff for their efforts to address the fireplace and TV issues. We apologize for the inconvenience caused by the cleanliness of the room and amenities. Rest assured, we will address this matter with our housekeeping team to ensure a better experience for future guests.