Premium Spa Suite, 1 King, Non-Smoking | 거실 공간 | 케이블 채널 시청이 가능한 32인치 LED TV, TV, 유료 영화
예약 가능 여부 확인

하라스 레이크 타호 리조트 앤드 카지노 여행 후기

4 out of 5
하라스 레이크 타호 리조트 앤드 카지노
15 Hwy 50, Stateline, NV

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1046개 이용 후기 중 396개" "
평점 8 - 좋아요. 1046개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 1046개 이용 후기 중 168개" "
평점 4 - 별로예요. 1046개 이용 후기 중 148개" "
평점 2 - 너무 별로예요. 1046개 이용 후기 중 91개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Kathleen

연인과의 여행
We had a nice room without much of a view on the 5th floor. We liked that it had 2 bathrooms-something we had never seen before in a hotel room.
2024년 4월에 1박 숙박함
답변 제공: Joseph 님, 2024년 4월 16일
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 - 좋아요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful area. Breathtaking views.
2024년 4월에 5박 숙박함
답변 제공: Joseph 님, 2024년 4월 16일
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 - 훌륭해요

diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room
2024년 4월에 3박 숙박함
답변 제공: Joseph A 님, 2024년 4월 17일
Thank you for the excellent review! We look forward to your next visit!

8/10 - 좋아요

michelle 님, Roseville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Customer service was excellent. Room was clean and view was amazing. Furniture needed some TLC. Chips and very dated. Walls needed touch up paint. This king bed room had two bathrooms which was nice.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 15일
Thank you for your feedback! I will relay the room conditions to our higher up management.

8/10 - 좋아요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the size of the room and the two bathrooms. The room was clean, and the dining options were good. The only thing that disappointed was that the jacuzzi was closed.
2024년 3월에 2박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 4월 7일
Hello and Thank You so much for your feedback. We do apologize for the inconvenience of our jacuzzi.

2/10 - 너무 별로예요

Brian

가족 여행
This property is an absolute dump. Our room had peeling wallpaper, an unknown white stain on the sofa, rusted metal door jamb going into the bathroom which could have snagged an unsuspecting bare foot. Additionally we were charged a resort fee, but I don’t know what it was for as we never had any maid service during our stay. To call this place a “resort” would be a stretch. We won’t be back.
2024년 4월에 4박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 4월 7일
Hello and Thank You for your feedback. We apologize any inconvenience you went through.

6/10 - 괜찮아요

Laurel

2024년 3월에 4박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 4월 6일
Hello and Thank you for your feedback. Anything we could have done different to earn a 5?

10/10 - 훌륭해요

gerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and great price. A Must?
2024년 4월에 2박 숙박함
답변 제공: Joseph A 님, 2024년 4월 5일
Thank you for the excellent review! We look forward to your next visit!

8/10 - 좋아요

Gregg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location to the Gondola without the huge price of some of the other locations. Nice staff. Spacious room with 2 BATHROOMS! We really liked the windows being angled so we could see both the lake and the mountain.
2024년 3월에 3박 숙박함
답변 제공: Joseph 님, 2024년 4월 4일
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 - 별로예요

Bennett

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk reception customer service was not very informative and not helpful. The hot tub was not functioning, not sure how I was paying a resort fee if this was part of the amenity.
2024년 3월에 2박 숙박함
답변 제공: Joseph 님, 2024년 4월 4일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 - 별로예요

Jose 님, Newark

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old and out dated.
2024년 3월에 2박 숙박함
답변 제공: Joseph 님, 2024년 4월 2일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 - 훌륭해요

Dolores

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Pésimo servicio de los meseros de Sage y River Cafe
2024년 3월에 1박 숙박함
답변 제공: Jenn 님, 2024년 4월 1일
We love hearing from you! Thank you for your feedback.

2/10 - 너무 별로예요

Rory

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To be honest, this place is a bang for your buck. Clean rooms bed is a little hard but it’s clean and it has two bathrooms which is great when you have a teenager with you. We always come here when arson comes Snowboarding and it’s a great stay.
2024년 3월에 2박 숙박함
답변 제공: Joseph A 님, 2024년 3월 27일
Thank you for the excellent review! We look forward to your next visit!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great!
2024년 3월에 1박 숙박함
답변 제공: Joseph A 님, 2024년 3월 26일
Thank you for the excellent review! We look forward to your next visit!

6/10 - 괜찮아요

Phoebe

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Friendly staff but the place is pretty run down. Our bed had dents so it was super uncomfortable. They need new mattresses and to remodel asap.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 25일
Thank you for your feedback! We will pass it on to the proper people.

8/10 - 좋아요

Donna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 3월 27일
Thank You so much for your feedback!

8/10 - 좋아요

Didi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service at check-in, easy parking, clean and comfortable room. Great location for shopping and exploring other casinos and eateries. On a side note, the property does charge a resort fee of $29 per night and self park is an additional $20. I missed the fine print when booking. It was still a good deal but it's nice to know upfront what the actual cost of a night's dtay will be.
2024년 3월에 1박 숙박함
답변 제공: Joseph 님, 2024년 3월 22일
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

6/10 - 괜찮아요

Katie

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed one night in this hotel. It's conveniently located in the Navada side of the Lake Tahoe and is easy walk to Heavenly. The room is nice, we had a King bedroom, a very comfortable big soft that can be turned into a bed as well. Good for families to stay, and it has 2 bathrooms which is very unique! The one issue I had was when we first checked in, I had issue connecting to the hotel Wi-Fi, so I called the number provided to me to talk to a tech person. The tech person was nice, however during the whole conversation, he was trying to convence me to pay extra to upgrade to a faster internet connection. He was saying that the standard one is very slow, so slow that you can't use FB, you can't use Youtube, even when you try to load email, it'll take awhile...... After I insisted to stay with the standard (which was included in the resort fee I paid), he made another phone call to the front desk and issue was fixed. After being connected, the internet has no issue with FB, youtube....I even attended a meeting on Zoom without any issue. One last reminder, maybe is because of the pandemic, there's no more buffet in the hotel.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 21일
We appreciate your feedback! We hope to see back soon.

10/10 - 훌륭해요

MARCO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect
2024년 3월에 6박 숙박함
답변 제공: Management 님, 2024년 3월 21일
Thank you for your feedback! We hope to see you back soon.

6/10 - 괜찮아요

MARINA

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
A place that was once premier now deteriorated. The hot tub was shut down. The whole place needs renovation
2024년 3월에 3박 숙박함
답변 제공: Joseph 님, 2024년 3월 21일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

6/10 - 괜찮아요

Juan

2024년 3월에 1박 숙박함
답변 제공: Joseph 님, 2024년 3월 20일
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

4/10 - 별로예요

Marcy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elevators were very dirty and elevator areas disgusting. Furniture in the room was all scratched and dented.
2024년 3월에 1박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 3월 18일
Hello and Thank You for the feedback. We will work on this to better your experience on your next visit.

8/10 - 좋아요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very clean and I like that we could easily walk to gondola for skiing. Parking area could use some extra lighting at night though
답변 제공: Joseph 님, 2024년 3월 14일
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff was very nice and friendly
2024년 3월에 2박 숙박함
답변 제공: Joseph A 님, 2024년 3월 13일
Thank you for the excellent review! We look forward to your next visit!

4/10 - 별로예요

Rodney

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Limited hot water, front desk never answered phones, they say they do not clean rooms during stay but did come in to take out trash and make beds once out of four days.
2024년 3월에 4박 숙박함
답변 제공: Joseph 님, 2024년 3월 12일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

8/10 - 좋아요

Sam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is centrally located which makes it convenient. My experience with the Friday Station Restaurant was excellent. The Chilean SeaBass was delicious. The server’s name was Matt and he added a personable flair along with an intimate knowledge of the menu which enhanced our experience.
2024년 3월에 2박 숙박함
답변 제공: Joseph 님, 2024년 3월 12일
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

8/10 - 좋아요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean
2024년 3월에 1박 숙박함
답변 제공: Joseph 님, 2024년 3월 7일
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

2/10 - 너무 별로예요

Gurkanwal

2024년 3월에 1박 숙박함
답변 제공: Joseph 님, 2024년 3월 23일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 - 별로예요

ZHENGYUAN

가족 여행
별로예요: 청결 상태, 직원 및 서비스
What we do not like is that we were told by staff no cleaning service unless you stay for 5 nights. This is indicated in the information section when we reserved the booking.
2024년 2월에 2박 숙박함
답변 제공: Joseph 님, 2024년 2월 23일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

4/10 - 별로예요

Craigan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom floors weren’t mopped and sheets were stained. Valet was rude upon arrival and next day on departure. Man in his 50’s. For being in a customer service job he definitely shouldn’t be.
2024년 2월에 1박 숙박함
답변 제공: Joseph 님, 2024년 2월 22일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

2/10 - 너무 별로예요

francisco

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Joseph 님, 2024년 2월 22일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 - 훌륭해요

Kristian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 2월에 2박 숙박함
답변 제공: Hotel 님, 2024년 2월 20일
Thank you for the excellent rating! We hope to see you again soon.

2/10 - 너무 별로예요

Ming Hua 님, Palo Alto

별로예요: 숙박 시설 상태 및 시설
When I check-in, there was no room available and I was sent to Harvey. when I check-out, Harrah charged me resort fees (which include internet connection) and Harvey charged me internet connections fee again. Bad service and double charge
2024년 1월에 4박 숙박함
답변 제공: Hotel 님, 2024년 2월 19일
Good evening, we have reviewed your ledger and refunded all charges from the Harvey's stay. You should see the refund reflected in your statement within 3-5 business days. Please reach out to Hotel Management if you have any questions.

6/10 - 괜찮아요

Jennifer

연인과의 여행
Rooms need remodeling. No daily housekeeping No microwave in room
2024년 2월에 3박 숙박함
답변 제공: Hotel 님, 2024년 2월 20일
Thank you for the feedback. We hope to see you again soon!

2/10 - 너무 별로예요

SABRINA

별로예요: 숙박 시설 상태 및 시설
Rooms are outdated and old. Had used soap in shower not clean rooms
2024년 2월에 1박 숙박함
답변 제공: Joseph 님, 2024년 2월 17일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 - 훌륭해요

Alvaro

2024년 2월에 3박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 3월 20일
Thank You so much for your feedback. Please visit again soon.

8/10 - 좋아요

Karen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property very Outdated and run-down, spa does not work. It was an amazing hotel 45 years ago, not anymore
2024년 1월에 6박 숙박함
답변 제공: Joseph 님, 2024년 2월 17일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

2/10 - 너무 별로예요

Ray

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk treated me terribly, totally unacceptable Service as I am hundred percent disabled and parking lot would not let me out. I will never stay in the hotel again.
2024년 2월에 1박 숙박함
답변 제공: Joseph 님, 2024년 2월 17일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Joseph A 님, 2024년 2월 17일
Thank you for the excellent review! We hope you visit again soon!

2/10 - 너무 별로예요

James

2024년 2월에 1박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 3월 20일
Hello and Thank You for your feedback. Can you elaborate on your experience?

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This could easily be the best $100 hotel stay I've ever had. My room was generously sized with an incredible two separate bathrooms, and spotless upon arrival. Perhaps a little dated, it just brought me back to the heyday of South Lake Tahoe. Front desk staff was friendly and everything was walkable. I will say the added "resort fee" amount wasn't a whole lot less than the actual room rate, but they still added up to a great value. I'll be back!
2024년 2월에 1박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 2월 11일
Hello and Thank You so much for your feedback! Glad to hear you enjoyed your stay.

2/10 - 너무 별로예요

Eric

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very out dated facility/rooms and expensive. Every move we wanted to make the hotel was ready to bill on it. We observed that the staff treated all guests unreasonably poorly. We only stayed 1 night. We asked for extra blanket at check in and someone banged on our door at 3:46 am with the blanket. Unbelievable!. Hotel staff need to realize the illusion of once a great hotel is gone. This place and staff was the worst experience I’ve ever had. Overpriced for such an outdated facility with unfriendly staff!! We looked around and booked the entire week elsewhere . We found most places were so so so much cheaper, very professionally friendly, properties in great locations and most of them were very modern and provided great amenities and even complimentary continental breakfast.
2024년 1월에 1박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 2월 6일
Thank You for your feedback. We are sorry to hear your experience wasn't the best. Were you able to report this to anyone on property?

4/10 - 별로예요

Patricio

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They charge you excessive fees and provide almost cero services. Internet was terrible, furniture in our room was dirty and every time we needed assistance, it looked like the personnel hated their job. Definitely won’t recommend this hotel.
2024년 1월에 5박 숙박함
답변 제공: Joseph 님, 2024년 2월 6일
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.

10/10 - 훌륭해요

Torie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 2월 5일
Hello and Thank You so much for your review!!

10/10 - 훌륭해요

Agustin

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 2월 5일
Thank You so much for leaving us a review. Please visit again soon.

8/10 - 좋아요

Asuncion

2024년 2월에 2박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 3월 20일
Thank You so much for your feedback!! Anything we could have done differently to earn a 5?

8/10 - 좋아요

Czarina

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Love that it’s walking distance to the Heavenly village
2024년 1월에 1박 숙박함
답변 제공: Rigoberto Duque 님, 2024년 2월 5일
Thank you for taking the time to leave us Feedback. We appreciate your business.

4/10 - 별로예요

John

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient to ski area, the only positive. Condition of hotel was sad, property needs a major makeover. I love Tahoe and will travel there 2 - 3 times per year. I will not stay at Harrahs while the hotel is like it is.
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 1월 30일
We are sorry your hotel stay with us was not to your standers. We hope you give us another opportunity in a future date. Thank you for your feedback.

6/10 - 괜찮아요

Philip

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Anniversary getaway was a bit disappointing. The property seemed worn out and not all that clean. No housekeeping services, which meant we had to empty our own trash cans and track down someone for clean towels. Some of the restaurants were either closed or had been relocated, so you couldn't depend on the signs or elevator buttons to locate them. Workout room was small and dingy, and the pool's jacuzzi was empty and closed off.
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 1월 30일
Thank you for feedback. We do apologize for not being up to you standers. We hope you give us another chance in a future stay.