Thank you Joshua for taking the time to review our property. We hope you had the opportunity to enjoy some of our amenities such as our complimentary breakfast or our library. We look forward to welcoming you back soon.

Thank you Lanisha for your 5-star review of our property. We hope you enjoyed a nice stay and a fun trip overall. We look forward to welcoming you back soon.

Thank you Edward for your 5-star review of our property. We hope you enjoyed a nice stay and a fun trip overall. We look forward to welcoming you back soon.

Thank you Keith Kapash and Aparna for your 5-star review of Truckee Donner Lodge. We are happy to hear our location was convenient for you, that you enjoyed the view from your room and our complimentary breakfast and that you found our staff friendly. We look forward to welcoming you back soon.

Thank you Joseph for your 5-star review of Truckee Donner Lodge. We are happy to hear you enjoyed our property and complimentary breakfast and that you found our staff friendly. We look forward to welcoming you back soon.

Thank you Roy for your 4-star review of our property. We hope you enjoyed a nice stay and look forward to welcoming you back soon.

Thank you Michael for your 5-star review of our property. We trust you enjoyed our amenities and a nice stay overall. We look forward to welcoming you back soon.

Thank you Shiyu for your 5-star review of our property. We hope you enjoyed a nice stay and fun trip overall. We look forward to welcoming you back soon.

Hi Jordan, Thank you for taking the time to leave a review. I am glad you enjoyed our clean and comfortable rooms. I would love it if you could reach out to us as I am a bit confused about the other details in your review. I would also like to assure you that our hot tub is being replastered and repaired which is why it is not listed as an amenity. As soon as it is open and safe to use we will be updating our listing.

Hi John, Our early check in costs range between 50 to 10 depending on the date and time. I have updated our listing to include these rates. Our housekeepers take lunch until 12:40 pm so when you arrived there was no way for her to check the status of your room to give you an estimate on when the room would be ready. However, our new software sends a text as soon as we have inspected the room as clean and the cost of an early check in. Please reach out if you have any additional questions or concerns.

Thank you Rachel for your 5-star review of Truckee Donner Lodge. We are happy to hear you had a positive and pleasant experience with one of our Front Desk Agents and look forward to welcoming you back soon.

Hi Victor, I understand it is frustrating that our hot tub has been under repair since late October 2023. However, we removed the hot tub as one of our amenities, as soon as the hot tub was no longer available. Your reservation was made in March 2024 so that information was available to you at the time of booking. As soon as the hot tub is available we will update the 3rd party sites to reflect the change.

Thank you Anjing for your 5-star review of Truckee Donner Lodge. We are happy to hear you enjoyed our coomplimentary breakfast and that you found your room in good condition and our staff polite. We look forward to welcoming you back soon.

Thank you Mee for your 5-star review of Truckee Donner Lodge. We are happy to hear you enjoyed such a great stay and that you found our property clean. We look forward to welcoming you back soon.

Thank you Kishi for your 5-star review of our property. We trust you had a nice stay and a fun trip overall. We look forward to welcoming you back soon.

Thank you Gayle for taking the time to review our property. We are happy our location was convenient for you and look forward to welcoming you back soon.

Thank you Aaron for your 5-stay review of our property. We hope you enjoyed a nice stay and overall trip. We look forward to welcoming you back soon.

Thank you Gina for your 5-star review of Truckee Donner Lodge. We are happy to hear our location was convenient for you, that you enjoyed the view from your room, and that you found your room clean and tidy and our staff friendly. We look forward to welcoming you back soon.

Thank you Garrett for your 4-star review of our property. We trust you enjoyed your stay and had a nice, fun trip overall. We look forward to welcoming you back soon.

Thank you Peter for your 5-star review of Truckee Donner Lodge. We are happy to hear you enjoyed a quiet, relaxing stay and that you found our rooms clean. We hope to welcome you back soon.

Thank you Gian Maria Andrea for your 5-star review of Truckee Donner Lodge. We are happy to hear you found our rooms clean and our staff friendly and hope you enjoyed a nice, fun trip overall. We look forward to welcoming you back soon.

Thank you Shyju for your 4-star review. We are happy to hear you found our staff friendly and that the check in and check out process was smooth. We are sorry about the bathtub stains; we are in the process of replacing them.

Thank you Yibin for your 4-star review of our property. We are happy to hear our location was convenient for you and hope you enjoyed your stay. We look forward to welcoming you back soon.

Thank you Mike for your 5-star review. We are pleased to hear you found your room clean and liked our property. Our hot tub is being worked on and the company tells us that it will be back in order soon. We look forward to welcoming you back in the near future.

Thank you Emily for your 5-star review. We hope you enjoyed your stay at our property and had a fun trip overall. We look forward to welcoming you back soon.

Thank you Chris for your 4-star review of our property. We are happy to hear you enjoyed a fun stay and look forward to welcoming you back soon.

Thank you Melinda for taking the time to rate our property. Feel free to reach out to us directly with any additional details so we know what we can do to improve.

Thank you Luca for your 5-star review. We hope you enjoyed your stay and had a nice trip overall. We look forward to welcoming you back soon.

Thank you Colin for taking the time to write a review. The information on Expedia reflects that your reservation was non refundable, therefore it could not be refunded. After reviewing your check in date, we can see the road was not closed but had chain control, a common occurrence in snowy climates.

Thank you Steven for your 5-star review of our property. We trust you enjoyed a nice, comfortable stay and a memorable trip overall. We look forward to welcoming you back soon.

Thank you Karen for your 4-star review. We are happy to hear you enjoyed your stay as well as our breakfast and that you found your room spacious and quiet and our staff friendly and helpful. We are sorry to hear about your experience with calling the hotel. Our phone system does not have automated questions; we will check with our Expedia account manager to see if this is something in their system.

Thank you Brijesh for your 5-star review of Truckee Donner Lodge. We are pleased to hear our location was convenient for you and that you found our property clean. We look forward to welcoming you back soon.

Thank you Jenny for your detailed 5-star review of Truckee Donner Lodge. We sincerely appreciate your generous and kind compliments regarding your experience at our property. We are happy to hear how pleased you were not only with our lobby and rooms but also with our amenities including our complimentary breakfast and library and our friendly staff, Alex in particular. Please know that kind and appreciative guests like yourself remind us all why we love our jobs. We look forward to welcoming you back soon and offering you another memorable experience at Truckee Donner Lodge.

Thank you Michael for your 5-star review of Truckee Donner Lodge. We are glad to hear you enjoyed your stay, and that you found our property clean and our staff friendly. We look forward to welcoming you back this Summer!

Thank you Dave for your 4-star review of Truckee Donner Lodge. We are happy to hear our location was convenient for you and that you found your room clean and comfortable and our staff friendly and professional. We look forward to welcoming you back soon.

Thank you Roger for your 4-star review and your suggestion which is being taken into consideration. We are glad you enjoyed your stay at our property and are sorry to hear you did not get a comfortable sleep.

Thank you Heather for your 5-star review of our property. We hope you enjoyed a nice stay and look forward to welcoming you back soon.

Thank you Kristine for your 4-star review of our property. We are pleased to hear you enjoyed a nice stay and you found our rooms clean and our location convenient. We look forward to welcoming you back soon.

Thank you Bradley for your 5-star review. We hope you enjoyed our amenities and a nice stay at our property. We look forward to welcoming you back soon.

Thank you Amy for your 5-star review of our property. We are happy to hear our location was convenient for you, that you enjoyed our complimentary breakfast and 24-hour hot beverage station and that you found your room clean and our staff friendly. Our maintenance team is looking at the fans in the bathrooms to make sure it is not a maintenance issue.

Thank you Guadalupe for your 10-star review. We hope you enjoyed your stay at our property and had a nice trip overall. We look forward to welcoming you back soon.

Thank you Kyle for your 8-star review of our property. We are pleased to hear you enjoyed our complimentary breakfast and 24-hour beverage station and that you found your room clean and comfortable. We look forward to welcoming you back soon.

Thank you Joseph for your 4-star review. We hope you enjoyed a nice stay at our property and a nice trip overall. We look forward to welcoming you back soon.

Thank you Mitzi for taking the time to write a review. We are sorry to hear the heater was noisy, we will have our maintenance take a look at the room. We are happy you enjoyed our location and hope to welcome you back soon!

Thank you DieuHanh for your 5-star review or our property. We are happy to hear you found our staff friendly and hope you enjoyed a nice, fun stay. We look forward to welcoming you back soon.

Thank you Yali for your 5-star review of our property. We hope you enjoyed a nice stay and trip overall and look forward to welcoming you back soon.

Hi Aengus, I am sorry you felt we were being confrontational when we pointed out that the 3rd party websites do reflect that our pool is seasonal, so not opened in January, and the hot tub is removed from our page while it is being repaired. Our only goal was to inform you of what we would tell Expedia when you stated you were going to contact them about your concerns.

Thank you James for your 10-star review of Truckee Donner Lodge. We are happy to hear our location was convenient for you, that you had the opportunity to enjoy the games and that you found our staff friendly and room clean. We look forward to welcoming you back soon.

Thank you Jonathan for your 4-star review. We are happy to hear our location was convenient for you, that you had the opportunity to enjoy our complimentary breakfast and that you had a good stay overall. We look forward to welcoming you back soon.