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아메리카스 베스트 밸류 인 힐스보로 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 힐스보로
307 Interstate 35 Hwy NW, Exit 368B from Dallas, Hillsboro, TX

이용 후기

5.8
평점 10 - 훌륭해요. 57개 이용 후기 중 7개" "
평점 8 - 좋아요. 57개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 57개 이용 후기 중 16개" "
평점 4 - 별로예요. 57개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 57개 이용 후기 중 15개" "

5.4/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Nancy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon checking in, I found that the floor had not been swept and I found a walnut size cockroach on it's back and still alive. I went to ask for a dustpan and broom. I went back to the office with the intention of showing them (no yelling involved) that their housekeeping staff is not doing an adequate job and the young female receptionist accused me of being disrespectful. I was a bit confused and flabbergasted. They accepted my money in exchange for a clean room and she felt that I was the disrespectful one. Then she told me that she wanted us to check out and leave. I said no because I had no where else to go. She stated that she could tell that I was the type of person who would complain about everything until I checked out. She proceeded to tell me that she'd rather I didn't stay because she knows I'm going to give a bad review. I told her that I had not planned on doing that but I would certainly be doing that now due to her rudeness. I went back to my room and a few minutes later the phone rang. She was calling me to tell us that she wanted us to check out and if we did not, she would call the cops. I told her that if she could find me a hotel nearby, I would gladly leave (there were no hotel rooms available anywhere because it was the day before the eclipse). I had pre-paid $75 for this room and I think she wanted me to leave so she could re-rent it for twice the cost to some desperate person looking for a last minute room. Cops never came. Horrible woman.
답변 제공: Manager 님, 2024년 4월 13일
WELL EXPEPTED FROM YOU. No comments from my side because we told you to leave and you chose to stay just like you said, you did not wanted to pay over 100 SOMEWHERE else on eclipse weekend, you were clearly honored cancelled reservation because we are going through renovations but you insisted to still come and even stayed a full stay. so.....And for your kind information you were the 1 of the highest paid guest at our hotel that day. And yes you did through trash at desk staff instead of return the stuff where you got it from, You were 1 rude person..

8/10 - 좋아요

Rick G

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hillsboro
Okay for the cost. No in room coffee. only one trash can in room . My wife was bitten then killed one bedbug the lobby was notified upon checkout. All items washed according to recommendations upon returning home. Room searched no others were found.
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Gabriel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed
First of all, i want to say that I have a terrible experience. I check in al 12:30 AM December 15 and check out at 6:00 AM same day. I stay at room 222, the heather doesn't work and was very cold. The bathroom had a lot of molds, and the towel were bloody. The room was not smoking and smell a lot of cigarettes. The receptionist was rude and didn't do any help for anything. you need more reasons? I am very disappointed from this place. Please check my account with hotels.com
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Bruce

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was filthy. Floor was not swept. Commode was actually covered with feces and urine. Coffee pot still had the coffee grounds from last patron. Bed was not made properly. Two lights did not work. Towels in bathroom were dirty and stained. There were cigarette butts and trash behind the dresser. This was supposed to be a nonsmoking room.
2022년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 4월 14일
Dear Bruce, Providing clean and comfortable accommodations is always our goal, and we apologize for any ways in which you feel we missed the mark this time around. Rest assured that our housekeeping team has been made aware of your feedback and will be giving your room the attention it deserves. Thank you for taking a moment to help us improve, and we hope you will give us another chance to provide you with the quality experience that we know we are capable of.

6/10 - 괜찮아요

Jared

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
If you are Disabled and use a wheelchair, do not use this place! The room that is marked as ADA compliant has unsafe electrical outlets and looks like it has been smoked in since the 1980's.
2021년 12월에 1박 숙박함

8/10 - 좋아요

Denekia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Shaneka

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was awful looked nothing like the picture. At check in was told they hadn’t started the breakfast they advertised. First few rooms I saw had the doors open with the mattress against the door frame so that was nice. Then couldn’t even count the number of flies i could see through the window before opening the door to my room. I couldn’t stay there and mistakenly I didn’t pay for the cancellation policy so basically I just threw money away. Don’t go the cheap route like I tried to.
2021년 7월에 1박 숙박함
답변 제공: V 님, 2021년 7월 7일
Sorry for any miscommunication you might have but we’re not advertising breakfast since COVID 19 and sorry for any inconvenience it may have caused.

6/10 - 괜찮아요

John

가족 여행
별로예요: 숙박 시설 상태 및 시설
The area around was dirty room could use a paint job
2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I paid extra just for breakfast, but there was none. I was overcharged for my stay here. Staff wasn't very friendly. It also lits they have a hot tub, which they do not. If you do book here dont do it on expedia. I spent $50-$70 per night when they have a sign outside that says $39 per night.
2021년 3월에 5박 숙박함
답변 제공: Shift Manager 님, 2021년 4월 1일
Hello, I would like to thank you for choosing our hotel room for your 5 nights stay. I’m sorry that you had to pay extra for breakfast but our breakfast has always been complimentary even if we would have been open for it.Also regarding hot tub , we don’t have it in all the rooms, you have to book it under that category which is little bit more than our regular rooms. Regarding sign outside yes it does start from 39.95 and up / person. I’m sorry about all the confusion and so that’s why we didn’t charge for extra guests you had it with you , I hope that helps to bring you back at our hotel.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
2021년 3월에 2박 숙박함
답변 제공: Manager 님, 2021년 3월 15일
Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We look forward to welcoming you back to our hotel in the future.

8/10 - 좋아요

Becky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thumps up
Unfortunately, we were in town for a funeral so did not spend much time in the room but it was clean and comfortable. Would stay there again.
2020년 11월에 1박 숙박함
답변 제공: Property Manager 님, 2020년 11월 12일
Hello Becky Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

6/10 - 괜찮아요

James

2020년 6월에 1박 숙박함

6/10 - 괜찮아요

Chris 님, Tulsa ok

좋아요: 직원 및 서비스
People there are very friendly. The room was clean.
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
La abitacion lucía muy vieja y la limpieza no era buena
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

Jcs 님, Okc

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and sufficient for a low cost short stay.
2019년 11월에 1박 숙박함

8/10 - 좋아요

Ridge

2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
nothing fancy about this property, but at the least, the manager on duty was very friendly and assisted us when needed. Had a problem getting the entry cards to activate and eventually had to change rooms. Manager was helpful and apologetic for the hassle.
2019년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 23일
Hi, we would like to apologize for your negative experience at our hotel.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet was plugged. When felidted they gave us a plunger. It backeup into the shower and we could not use the shower. Light switch shortex out and lamp couls not be used. Room invested with crickets and ants eating dead crickets. Floor dirty.
2019년 10월에 1박 숙박함
답변 제공: Manager 님, 2019년 10월 15일
We’re sorry for the inconvenience you had our hotel. Your issues has been addressed to housekeeping team as well as maintenance staff.

2/10 - 너무 별로예요

Belinda 님, Joshua, Texas

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms are awful. There was holes in the wall. Very outdated and unkept. The property was unkept. The room next to mine had over 5 dogs in it. The noise from the interstate was so loud all night. The mirror wasn’t even cleaned, it has hand prints all over it. No phone in the room. No comforter on the beds, only enough towels for two people. I don’t think the floor was cleaned. The only good thing about my stay was the ladies who checked me in and the one who was there when I checked out early. I would not recommend this place to anyone.
2019년 10월에 1박 숙박함
답변 제공: Property Manager 님, 2019년 10월 7일
We are really sorry for the inconvenience you had at our hotel during your last stay. Your issues has been forwarded to our housekeeping team and maintenance team. As far as the concern about comforter we’re trying to meet our brand standards.Once again we’re really sorry

6/10 - 괜찮아요

Jason

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
You get what you pay for
You get what you pay for. The hotel is right off I-35, easy off and on. Located next to anything you would need, for example eating or shopping. It looked like so room were under going a remodel as the debris was still there. Not very appealing. Overall, the hotel met your needs at a low price.
2019년 8월에 1박 숙박함

4/10 - 별로예요

Disappointed

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we arrived the front desk guy was fast, efficient, and polite. Then we went to our room to get settled in. While in the room we noticed there were no trash cans, the sink and a bunch of hair from someone who shaved, the bathtub had old soap bar on the shower shelf, and the toilet was all wet with water that overflowed on the seat. When I called the front desk guy to let him know he said “ oh ok I will bring the trash cans.” Then when he got to the room we showed him everything that was wrong and he states the room was cleaned but they forgot about the trash cans and that everything is good even though the room was clearly dirty. Then he apologized and left. This morning turning in the key I spoke with another employee at the front desk and expressed my concerns and she did apologize to me as well and asked me questions in disbelief then kind of rushed me off so she can continue chitchatting with a lady who was standing there. Just sucks to pay for somewhere to stay and have them see and know that issues were there and nothing is done about it.
2019년 7월에 1박 숙박함
답변 제공: GM 님, 2019년 7월 27일
We are really sorry to hear that we couldn’t meet your expectations. We have shared your comments with our staff and promise the situation has been successfully addressed. Hope to see you soon

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not Clean...Smells of URINE! Needs updating. Saw ROACHES! POOL NOT CLEAN
2019년 7월에 2박 숙박함
답변 제공: GM 님, 2019년 7월 17일
Thank you very much for providing feedback regarding your stay with us.We take great pride in our hotel and the level of service we provide. I sincerely apologize for not delivering that service to you.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can’t say any thing good about this place. The pictures make it look new and clean. But it was all in all disgusting inside and out. Would never stay there again or recommend any one else to stay.
2019년 7월에 1박 숙박함
답변 제공: GM 님, 2019년 7월 17일
Please accept our apologize for any inconvenience you experienced during your stay.. We take great pride in our hotel and the level of service we provide. I sincerely apologize for not delivering that service to you.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태
Price was great for a quick shower and few hours sleep. Pros-price, close to places to eat, shop, free breakfast(nothing special but you can get full) Waffles, cereal, fruit, oj, milk, coffee, toast, oatmeal, muffins, etc. Check in and out pretty quick and easy. Cons- ac not on and room very hot- cooled within 2hrs. Needs few minor repairs and the carpet was loose and kinda rolling. Shampoo, conditioner, and soap provided. Only towels for 1 in room. Bed was okay but I have an excellent top line at home so for $50 Id say it's a 4/5 on the bed comfort. If it was a $150 room Id expect a way better room and mattress. Paid less than $50 for 2 ppl to shower, sleep, and have breakfast. It was comfortable, quiet, and a good value for price. If you really want to make a good first and last impression I'd suggest you hire/train a more professional staff. Clean professional Appearance, friendliness, and a smile go a super long way. Unfortunately none of those were represented by the member of staff on duty at check in and same person sprawled out sleeping in chair with hand on crotch as we entered for breakfast. Didn't bother us any but might be offensive to someone else. Maybe put a comfy chair behind the desk and sleep back there. If I don't stay here again it would be because of the staff/service not professional or welcoming. I could take over this place and have all these things in order, repairs made, staff trained in 90days. Light a fire under manager or replace them.
2019년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I like the staff services, very good custmer services. The locations maintenence could be better.
2019년 6월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a pleasure
Very comfortable ,easy in easy out
2019년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay hete
Very run down and dirty establishment. Do yourself a favor and drive on by.
2019년 6월에 1박 숙박함

6/10 - 괜찮아요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 5월에 1박 숙박함

4/10 - 별로예요

Kim

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I should have listened to the reviews. The bathroom was not clean and there were dead bugs on the floor. My husband opened a drawer and there was half eaten packages of food open. We got to change rooms but didn’t sleep well because the bottom sheet kept coming off the corners of the bed.
2019년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2019년 5월 23일
Dear Kim, Thank you for your review. Cleanliness and comfort are elements we pride ourselves on and we are very sorry that this was not reflected during your stay. Your comments will be discussed, and we hope you enjoyed your time here in Hillsboro. All the best!

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Did not clean the room or give clean towels or move trash Stayed to nights, did not get any sleep the first night due to loud music, from up stairs
2019년 4월에 1박 숙박함
답변 제공: General Manager 님, 2019년 5월 6일
Our guests are always encouraged to share any issues, such as exterior noise, directly with us. We would have been happy to assist and ensure that you got a great night's sleep. We're very sorry for our lapse in housekeeping diligence, and your comments have been shared with our staff to make sure this is not repeated. Please consider staying with us again here in Hillsboro so that we can work our hardest to demonstrate the quality that has made us a favorite for so many guests.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t like anything about this stay at all. The bed was broken shower was broken air conditioner knobs were broken. Moved rooms and same thing. Nothing was clean. The whole experience was probably the worst I’ve ever had at any over night stay ever. Couldn’t change motels because regional track meet was in town and needless to say was very disappointed and completely disgusted. Would never recommend this place to anyone and definitely will not go back.
2019년 4월에 2박 숙박함
답변 제공: General Manager 님, 2019년 5월 3일
Thank you for the two nights stay at our hotel and sharing the details regarding your recent visit with us. We are so sorry to hear that our accommodations did not meet your expectations and that we were unable to adequately resolve your concerns while you were with us. If given the opportunity, we would love another chance to provide you with the stay you expected.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel in Hillsboro
The advertised Premium cable is 6 channels of fuzzy analog broadcast TV. AC sounded like a Jet engine evertime it cam on. Bed was uncomfortable and room was Hot. Might as well of stayed at the Carr Motel and risk infection.
2019년 4월에 1박 숙박함
답변 제공: Manager 님, 2019년 4월 24일
I’m sorry for your trouble but just to avoid any confusion we have DirecTV in each room with 140+ channels

6/10 - 괜찮아요

Janet

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
a one night stay was clean but could use work...
The room is very outdated...clean, needed some repair for sure...did not smell badly bed was a bit soft but clean, room was clean...location was great...places around to eat...was not necessarily noisy..as we were only staying the night it was adequate...needs more work and repair...but could not complain for the price...
2019년 4월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Booked on hotels.com but when we arrived a room was not available. We had to continue down the road. Very frustrating
2019년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Room was very clean. Water pressure in the shower was great.
2019년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2019년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Manager was very pleasant Shower curtain had lots of mold on it Coffee pot in room but no coffee or any cups
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 2월에 1박 숙박함

10/10 - 훌륭해요

debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Staff was exceptional, room was clean and nice. Great location and great price
2019년 1월에 1박 숙박함

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
It was clean and nice up to date rooms.
2019년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This place is just okay for the price. No carpet in rooms, property has litter everywhere. It appears that many people live there permanently. Staff is very friendly. It is just off I-35, so is pretty noisy.
2018년 12월에 1박 숙박함

10/10 - 훌륭해요

Ventura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함

2/10 - 너무 별로예요

Richard

Worst motel I have ever stayed at. I left a day early because it was so bad. Don’t bother with this one.
2018년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2018년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not too bad just a little dirty
As far as service goes it was good but the room wasn't so clean they did however come and replace the things I had concerns about
2018년 10월에 1박 숙박함