Room- carpet was extreme dirty,tv picture quality grainy & poor on all Chanel's, safe broken could not be repaired by maintenance. Restaurant staff need training in customer service both in restaurant & room service ( eg need to ask for cutlery they're too busy chatting with each other). pool area maintenance - no one checking area regularly - chairs around outdoor adult pool broken - reported to spa staff one day still there next day an elderly person could have been injured! Obviously mgmt does not check on maintenance or dining room staff poor supervision
Spa - no body lotion available to put on after steam shower. & no direction on how to use shower- have to ask for instruction! Otherwise staff are friendly
Food quality needs improvement- hash browns are hard dried out sliced potatoes fried, pizza very Good !bagel & toast burnt