Dear guest, thank you for taking the time to share your overall impression following your stay in our hotel. We were sorry to learn that your experience didn’t match your expectations. However, we didn’t understand or weren’t informed about your overall disappointment, during your stay at the hotel. As for the cut off due to the big fire, we feel obligated to thank you for your patience and understanding for any inconvenience that came up during your accommodation. Unfortunately, we all witnessed a unique situation due to the nearby fires. We assure that your health and your comfort have both been an issue of major concern of us. While our generator was not working properly, we suggested you to find another hotel for you to stay, as it was impossible to have it fixed due to the fact it was Sunday. As for complimentary you were moved to our best and most expensive room of the hotel. that had not issues with lock as you are mentioning but your card key had been demagnetized for a reason (maybe you had put it near to your mobile phone). Regarding your review on breakfast, we would like to add that our breakfast includes butter, honey and marmalade in individual packages according to safety measures against corona virus. Other than that, our breakfast is rich of traditional tastes in addition to bread, pastries, cheese, meat, yoghurt, olives, eggs (boiled, fried, omelets), handmade pies, fresh fruit, juices, milk, seasonal vegetables ,cereals, filter coffee, etc. It would be a pleasure to welcome you back and fulfill your expectations. Kind regards,

Dear guest, We would like to thank you for being our guest and for your positive feedback! Kind regards

Dear Mrs Hillary, We would like to thank you for being our guest, here at Xemoni Hotel, and for posting your great review. We were happy to note that you enjoyed your stay and all services were to your satisfaction. We appreciate your comment on our staff and will share this with the team here. We all look forward to welcoming you back in the near future. Best regards