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맥도날드 크루더랜드 하우스 앤드 스파 여행 후기

4 out of 5
맥도날드 크루더랜드 하우스 앤드 스파
Strathaven Road, East Kilbride, Glasgow, Scotland

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 862개 이용 후기 중 328개" "
평점 8 - 좋아요. 862개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 862개 이용 후기 중 127개" "
평점 4 - 별로예요. 862개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 862개 이용 후기 중 39개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Jamie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really poor preparation, room not ready when checked in, unable to resolve, lack of room cleaning, poor service and lack of care
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Christian

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir hatten einen schönen Aufenthalt. Die ganze Anlage hat einen etwas morbiden Charme, ist aber gemütlich und das Personal freundlich. Besonders gut hat uns die Schwimmhalle mit Sauna und Dampfbad gefallen. Auch das Frühstück ist gut. Die Bodenwellen in der Zufahrt haben meiner Karre allerdings fast den Frontspoiler abgerissen. Wer ruhige Tage in einer netten Umgebung sucht, ist hier genau richtig.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Claire

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Olabisi Kikelomo

2024년 3월에 1박 숙박함

8/10 - 좋아요

Cheryl

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Property could do with refurbishing but lovely
2023년 12월에 5박 숙박함

6/10 - 괜찮아요

Donna

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
It was tired … and in need of some upgrading
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

David

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a last minute break for over the Christmas period. Loved every minute of my stay. Staff were lovely, welcoming and friendly and found time for short chats with this solo traveller. Breakfast was excellent with plenty of choice and prompt in addressing any specific dietary requirements. Well done team. Bar menu was limited but food freshly made. The gym, pool, sauna etc were open to guests on Christmas Day, this is not the norm at other hotels I’ve stayed at over Christmas. Very enjoyable and relaxing stay.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Anastasios

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

Helen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room 109 nightmare
Awful room very unhappy. Bedding crumpled lights in bathroom and also bedroom didn’t work. Women up by bin men at 6am. No info in room re price of breakfast or timings. Wrong towels left. Tv not working barman came to room to fix it was set for PlayStation so that’s why it wouldn’t work. Not a restful stay at all. Was told manager would speak to me re this complaint it’s now 5 days and they have not returned my all.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Ali

출장 여행
별로예요: 숙박 시설 상태 및 시설
The room given to me was dirty cobwebs in the bathroom poor room and dirty.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Philip

출장 여행
좋아요: 청결 상태
Perfectly fine
Felt a little dated. Double room was two single beds pushed together so keep splitting during the night making it hard to stay comfortable/asleep. Wifi was weak in my room and disconnected frequently. Sink was slow to drain. Overall, perfectly fine for staying for work in the area and the facilities of the hotel are of a high standard, but the rooms aren't as comfortable as a more modern hotel
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Manzoora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quite noisy during the night, i could hear doors shutting loudly. I left wet towels in the bathroom as there was a puddle os water on the floor after i had a shower. There were clean towels left in the room when i got back in the evening but the wet towels were all still in the bathroom. Apart from this 1 complaint the rooms were pleasant
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Natalja

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely quote place with swimming pool for kids
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Emma

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was up visiting family for a christening so just a quick overnight stay. Sadly didn’t get to use any of the facilities. This hotel is set in beautiful grounds and was dog friendly
2023년 10월에 1박 숙박함

4/10 - 별로예요

Jane

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice stay, pets welcome staff very happy to help ☺
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice people, nice place, good sleep and breakfast good. However, the decor in our room was very tired, peeling wall paper and generally dated style. Room lighting very poor - not enough and sometimes not working , limited amount of plugs for charging devices for a family room. TV very small, intermittently would not switch on and limited entertainment available. Generally, hotel needs an upgrade. The interior feels neglected. Nice to have the Gym pool and spa on offer, but equally needing to update.
2023년 10월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointing
Disappointing. Room was tired and there were bits of cleaning that could have been better. On checking in we’re told that the pool was out of action after the boiler had broken down, appreciate this was out of their control but wasn’t ideal when we chose the hotel as it had a pool and we had 2 kids with swimming stuff in hand ready to go a swim. Feel we could have been informed prior to arrival, I got at least 2 emails from them in the days prior to our stay. Since our stay we sent 2 emails direct to the hotel to highlight these concerns but have had no reply. On a positive, breakfast and staff at breakfast were good.
2023년 10월에 1박 숙박함
답변 제공: Boshra 님, 2023년 10월 19일
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureRegards Boshra

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Pam

Run down hotel need to upgrade room and swimming area
2023년 10월에 1박 숙박함

4/10 - 별로예요

skoda seat

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Dont Do Gluten free
stayed here for a Business trip and was not made to feel welcome. when it came to having food no one could accommodate me for Gluten free
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Ijaz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous
2023년 10월에 1박 숙박함

8/10 - 좋아요

Susan

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old and tired
Very disappointed. Room was old and tired. Wallpaper was coming off ceiling and wall. Electrical outlet didn’t work. Shower was old and had black mold.
2023년 9월에 9박 숙박함
답변 제공: Boshra 님, 2023년 10월 6일
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

2/10 - 너무 별로예요

Marianne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was dated. Room was extremely dated with unsafe carpet which moves as you walk. Rusted screws and mirrors in bathroom. Mattress was like a camp mattress from years ago. Definitely not a 4 star hotel. I’d give it a 1 or 2 star
2023년 9월에 2박 숙박함
답변 제공: Boshra 님, 2023년 10월 6일
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 - 훌륭해요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 night stay DBB
Great 2 days dinner b&b break. Restaurant food excellent. Served full cooked breakfast all piping hot. Stayed Sunday/Monday to avoid busy Friday/Saturday stay.
2023년 9월에 2박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Graham Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 - 괜찮아요

michael

출장 여행
좋아요: 숙박 시설 상태 및 시설
2twin beds pushed together do not a double bed make
2023년 9월에 1박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Michael Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: b 님, 2023년 9월 28일
Dear Alex Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 - 괜찮아요

Joanne

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok but make sure you let people know full details
Hotel was nice. Booked on Half Board but not advised neither at check in or in the restaurant that their was a £30 limit for evening meal . I asked if the venison on the menu was included and was told yes, then advised I have an additional bill to pay!
2023년 9월에 1박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear JoanneThank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 - 훌륭해요

NADEEM 님, GILLINGHAM

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great loaction with good view. Helpful and friendly staff.
2023년 8월에 1박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Nadeem Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

4/10 - 별로예요

Lisa

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Neil

2023년 8월에 1박 숙박함

8/10 - 좋아요

Jill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and great spa/pool. Remote and I'd recommend a taxi into town for supplies essential. Breakfast only served up to 9.30 (sharp). Bacon roll would be 13 quid as they charge an £8 tray charge for a £5 roll. Free bus shuttle running for the Ukraine's who stay for free. £13 for a cheese sandwich with side salad. Didn't order anything but loved the pool. Would stay again but I'd bring plenty supplies. Local restaurants deliver and there is a great choice in town. Japanese and nepalise restaurants are out of this world. One of the receptionists was a wee bit rude and had little information to share "I'm not from here!" Perhaps not but you are being paid to provide a service so get yourself clued up as holiday makers do tend to ask silly questions. Apologies for interrupting your busy day..... Everyone else fell over themselves to assist and help (with a smile)
2023년 8월에 2박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Jill Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureKind regards,Boshra

10/10 - 훌륭해요

Lalu

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful Stay , Very nice rooms and very well maintained.
2023년 8월에 1박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Lalu Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 - 괜찮아요

Syed 님, Warrington

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel service was terrible, room cleaning was not done at arrival and even not done next day. After many complains on 3rd day room was get cleaned but only bed sheets were made up, rubbish all over the floor. Really disappointed with the service.
2023년 8월에 4박 숙박함
답변 제공: Boshra 님, 2023년 10월 6일
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 - 훌륭해요

BEI

2023년 8월에 2박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Bel Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

10/10 - 훌륭해요

Alison

가족 여행
좋아요: 편의 시설/서비스
Beautiful surroundings yes the decor could do with some TLC but clean, staff were excellent in reception and restaurant Food above expected on half board basis could do with a little more choice of mains overall a good hotel
2023년 8월에 3박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Alison Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 - 훌륭해요

Yvonne

2023년 8월에 2박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Yvonne Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor service, tired room
I stayed for 4 nights on a bed and breakfast rate. The buffet breakfast was poor every morning. The buffet was sparse with items running out and not being replaced. Staff were frequently being asked if there was more food available. Small amounts were brought out but no one was overseeing the buffet to ensure a high standard was maintained throughout the times breakfast was available. It took 24 minutes from arriving and ordering coffee to coffee being served. Room service was poor. I returned to my room at 3pm and the room had not been serviced. I then had to visit reception to request this was done. It then took 20 minutes for anyone to attend the room and 3 subsequent trips for room supplies to be brought. The shower also leaked and the bathroom floor was soaking from this.
2023년 8월에 4박 숙박함
답변 제공: Boshra 님, 2023년 10월 6일
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Donald Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

4/10 - 별로예요

emma

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Phil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Family
The hotel is beautiful, and the staff are great- unfortunately over our past few stays we’ve seen the hotel doesn’t appear invested in and is really showing it’s age. Marked and work bedding by, leaky showers, wallpaper falling off, holes and rotten wood. Sad really as it’s a beautiful place!
2023년 8월에 1박 숙박함
답변 제공: Boshra 님, 2023년 10월 6일
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near future

2/10 - 너무 별로예요

Zahad

2023년 8월에 1박 숙박함

8/10 - 좋아요

Al

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok for a business trip, room and fitness centre good. Bar and room service menu limited, staff ok. Bar and Food costs high, £8 tray charge for room service feels very OTT. surroundings lovely, can see this would be a good setting for weddings etc.
2023년 8월에 3박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Al Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

4/10 - 별로예요

Raymond

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Disappointing for a 4 star hotel
Hotel overall was nice. We found service in the bar very slow as only one member of staff serving. Breakfast time very disappointing. Queued for 20 minutes to be seated. Tables not cleared. Had to ask for juice glasses, tea and toast. Long wait, had to ask again. Very little hot food available at 9.30am even tho this was the time we booked. Food not replenished, other people after us had no hot food at all. When I say 'hot' food, it was barely warm. Lots of guests complaining about the service both at the bar and at breakfast. All the staff are young with no senior presence to guide them? For a Mcdonald hotel 4 star we expected it to be better on these points. Pool area was nice and relaxing and we enjoyed using the facilities which was a bonus. Our overall opinion is that if improvements were made on the breakfast and on the staffing side, this hotel would be worthy of its 4 stars.
2023년 8월에 3박 숙박함
답변 제공: Boshra 님, 2023년 10월 6일
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel , please send us email Thanks again and we do hope that you have the opportunity to visit the hotel again soon.Kind regards,Boshra