I was only at the hotel for one night, in room 6, and Jan was lovely. Helped me with my case and gave me lots of information and help. Zeus the resident dog welcome committee was very sweet.
The room was clean and had everything I needed, including a great tea tray and breakfast was brilliant, well cooked and all to order.
The only problem I had was the mattress springs had gone. I managed to sleep in the middle of the bed so got a reasonable night and in the morning, I mentioned this to Jan, who said she will replace the mattress