Dear Brittney,We apologize for the numerous issues you encountered during your stay. Your feedback regarding the smell of smoke, broken amenities, lack of air conditioning, and cleanliness issues is deeply concerning, and we regret any inconvenience caused. We take your comments seriously and will address them with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. We appreciate your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

Dear Xiomara,Thank you for your feedback! We're glad to hear that you had a good experience during your stay. If there are any areas where we can improve to make your next visit even better, please feel free to let us know. We appreciate your input and hope to welcome you back soon!Sincerely, Hotel Manager

Hi Stacey,Thank you for taking the time to write a review of your stay at the Red Roof Inn Palmdale - Lancaster. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remark about Maynor and Louise. Positive guest feedback, like yours, is always an encouragement to all of our staff so I've shared your comment with the team. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Guest,We apologize for the poor condition of your room during your recent stay. Providing a comfortable and well-maintained accommodation is our priority, and we regret falling short of your expectations. Your feedback is valuable to us, and we will address the issues with the room to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

Dear Judith,Thank you for your feedback and positive rating! We're glad to hear that you found our guests and their dogs to be quiet, and that you enjoyed our good beds and neat grounds. If there's anything specific, we can improve upon to earn that extra star next time, please feel free to let us know. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

Dear Robert,Thank you for your feedback! We're glad to hear that our hotel's proximity to the freeway was convenient for your stay. We appreciate your business and hope to welcome you back again soon!Sincerely, Hotel Manager

Dear Brandon,We sincerely apologize for the extremely concerning and unfavorable experience you had during your stay. The safety and well-being of our guests are of utmost importance to us, and it is deeply distressing to hear about the incidents you encountered. We take matters like this very seriously and will address them immediately with our security team and management to ensure that proper measures are in place to prevent such occurrences in the future. Additionally, we will address the cleanliness and maintenance issues you mentioned to ensure a more comfortable and pleasant experience for our guests. Your feedback is invaluable, and we truly appreciate you bringing these matters to our attention. Please accept our sincerest apologies for the inconvenience and distress caused.Sincerely, Hotel Manager

Dear Stacey,Thank you so much for your glowing review and kind words, Stacey! We're thrilled to hear that you and your family had such a wonderful experience at our hotel. We greatly appreciate your recognition of our staff members and their exceptional service. It's fantastic to know that you found our hotel and rooms to be very nice and quiet, and that you felt safe with our security measures in place. We're also grateful for your appreciation of our housekeeping and maintenance teams for keeping the property well-kept and resolving any issues promptly. Thank you for choosing Red Roof, and we look forward to welcoming you back for another outstanding stay in the future!Sincerely, Hotel Manager

Dear Edward,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

Dear Victor Michael, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

Dear Kiera,We're truly sorry to hear about your disappointing experience. We apologize for the inconvenience of the cash-only deposit and the cleanliness issues you encountered in your room. Your feedback is concerning, and we'll address these issues immediately to prevent any future occurrences. We hope you'll consider giving us another chance in the future to provide you with a much-improved stay. Sincerely, Hotel Manager

Dear Arturus,We're sorry to hear that your experience fell short of your expectations. Your feedback is important, and we apologize for any inconvenience or dissatisfaction you may have encountered. If there are specific concerns you'd like to share, please feel free to provide more details so we can address them appropriately. We appreciate your feedback and regret any disappointment caused during your stay.Sincerely, Hotel Manager

Dear Anna Marie,We're sorry to hear about the challenges you faced during your experience. Your safety and comfort are our top priorities, and we apologize for any concerns regarding cleanliness and security. Your feedback is invaluable, and we will address these issues diligently to ensure improvements are made. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.Sincerely, Hotel Manager

Dear Valeria,We apologize for the inconvenience you experienced with the remote control and the off-putting smell in the bathroom. Your safety and comfort are our top priorities, and we regret any discomfort caused by the presence of individuals outside the property. We will address these concerns promptly with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

Dear Stacey,Thank you for the perfect rating and the wonderful feedback! We're thrilled to hear that you and your family feel safe and appreciate the upgrades we're making to the hotel. Our staff works hard to ensure all our guests have a great experience, and we're delighted to know that you found them amazing. Your kind words mean a lot to us, and we can't wait to welcome you and your family back again soon! Rock on, Stacey and family!Sincerely, Hotel Manager

Dear Alex,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

Dear Brett,We sincerely apologize for the unacceptable conditions you encountered during your stay. It is deeply distressing to hear about the cleanliness issues, including dead spiders, cockroaches, and leftover items from previous guests. We take these matters seriously, and we will conduct a thorough investigation and implement immediate corrective measures. Your experience is not reflective of our standards, and we understand your concerns. We appreciate your feedback and regret that your stay did not meet expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Hello Brian, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PALMDALE - LANCASTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Kira, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

Dear Collin,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

Dear Dashawn,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

Dear Jorge,Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. We appreciate your feedback, and we will address the issues with the broken heater/AC buttons, empty dispensers, and the lack of a waste basket to ensure improvements are made. Your comments are valuable, and we hope to provide a more satisfactory experience on your next visit. Sincerely, Hotel Manager

Dear SHERA,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

Dear Javier,We apologize for the unpleasant experience you had during your stay. Your feedback about the noise and disturbance is concerning, and we regret any inconvenience caused. Our team is addressing these issues to ensure a more comfortable environment for our guests. We appreciate your input, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager

Dear Randall,We apologize for any inconvenience regarding the cash deposit requirement for incidentals. Your feedback is valuable, and we understand the concern. We will review and address our policies to provide a more convenient experience for our guests.Sincerely,Hotel Manager

Dear Joshua,We sincerely apologize for the numerous issues you faced during your stay, from the inconvenience at the front desk to the cleanliness concerns and the unsettling incident with someone attempting to enter your room. Your experience is unacceptable, and we deeply regret the impact it had on your stay. We will investigate these matters thoroughly and take immediate steps to address them. Your safety and comfort are our top priorities, and we appreciate your understanding. We hope to have the opportunity to regain your trust on any future visits.Sincerely, Hotel Manager

Dear Lilkim ,Thank you for sharing your feedback with a 4-star rating. We apologize for the inconvenience with the TV and remote in your room, as well as the limited availability of pillows. Your comments are important, and we'll address these issues to ensure a more comfortable stay for our guests. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

Dear Michael,Thank you for the perfect rating! If there's anything specific you'd like to share about your check-in experience or if there's anything we can do to make your future even better, please let us know. We appreciate your feedback and look forward to serving you again!Sincerely, Hotel Manager

Dear Ron,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

Dear Linda,We sincerely apologize for the various issues you encountered during your stay. Your feedback is important, and we appreciate you bringing these concerns to our attention. Please be assured that we are addressing the broken curtain rods, wobbly table legs, and lack of towels with our maintenance and housekeeping teams. Additionally, we will work on resolving the concerns related to the pool area. We understand the impact this had on your experience, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

Dear Katie,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor! Sincerely,Hotel Manager

Dear Annette,Thank you for sharing your feedback. We're glad you found our hotel to be a comfortable and affordable option for a night's stay. We apologize for any inconvenience caused by noise from other guests and pets. Your comments are valuable, and we'll use them to improve our services. We appreciate your understanding and hope to welcome you again in the future.Sincerely, Hotel Manager

Dear Dolores,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you found our motel remarkable and were pleasantly surprised by the great, clean, and comfortable room. We appreciate your positive feedback and look forward to providing you with another remarkable stay in the future!Sincerely, Hotel Manager

Dear BOBBY,We're sorry to hear about the inconvenience you experienced due to the setup of the hotel. We understand the importance of accessibility and convenience, especially after surgery. Your feedback is valuable, and we appreciate you sharing your experience. We will take this into consideration as we aim to improve our services. If your travels bring you back to our area, we hope you might consider staying with us again and giving us the opportunity to make your stay more comfortable.Sincerely,Hotel Manager

Dear Scott,Thank you for your positive review and the perfect rating! We're thrilled to hear that you found the bed very comfortable. Your comfort is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

Dear Christa,We are deeply sorry to hear about your experience with a roach in the shower. We sincerely apologize for any discomfort caused. Our housekeeping team will immediately address this issue to ensure it does not reoccur. Your feedback is invaluable, and we appreciate your understanding. Please allow us another opportunity to provide you with the quality and cleanliness you rightfully expect.Sincerely, Hotel Manager

Dear Jenny,Thank you for sharing your detailed feedback. We're pleased you enjoyed the amenities and the comfortable bed at a great rate. We apologize for the issues with housekeeping frequency and the inconvenience with the stained sheets. Your comments are crucial, and we'll address these concerns to improve our services. We appreciate your input regarding pet waste, and we'll explore options for a designated area. Your insights are valuable, and we hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

Hello Dianne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PALMDALE - LANCASTER. I'm happy you were pleased with the cleanliness of our lobby, however, the indicated unclean condition, faulted AC, unpleasant smell, along with other highlighted concerns, hindered a great experience. Please know that this isn't the level of service that Red Roof stands for and will be taken into consideration so that we may improve our customers experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Katie,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. It is an honor to be rated so highly by you!Sincerely, Hotel Manager

Dear Imelda,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

Dear Osmar,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

Dear T,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

Dear Tyeshia,We're sorry to hear that you had a negative experience during your stay. If you have specific concerns or feedback you'd like to share, please feel free to provide more details so that we can work on improvements. Your feedback is important to us.Sincerely, Hotel Manager

Dear Juan,Thank you for the fantastic review! We're delighted to hear about your positive experience, especially with Manager Myra and the above-average staff. We appreciate your kind words and look forward to welcoming you back to this great place in the future!Sincerely, Hotel Manager

Dear Erica,We appreciate your feedback, and we apologize for the issues you encountered during your stay, such as the thin comforter and the presence of bugs in the restroom. This is not up to our standards, and we will address these concerns promptly. It's great to hear that you found our staff to be nice, and we hope to provide you with a more comfortable and bug-free experience on any future visits. Thank you for sharing your comments.Sincerely, Hotel Manager

Dear Roberto,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

Dear Dashaun,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

Dear MD ADIT,We're sorry to hear that you had a negative experience at the place you stayed. If you could provide more details about what went wrong, it might be helpful for other travelers. If you have any specific concerns or issues you'd like to share, please feel free to let us know, and we'll do our best to assist you.Sincerely, Hotel Manager

Hello Jocelyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PALMDALE - LANCASTER and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist