Dear Bob, It's disheartening to read that your recent experience did not align with your expectations, and for that, we apologize. Our housekeeping staff has been notified and will work to remedy the issue promptly. We hope you allow us another chance to impress you with the comfortable stay we know we do best.

Thank you for your feedback. It's saddening to hear about the housekeeping concerns you mentioned. We're closely coordinating with the team to ensure that our goal to deliver clean and comfortable accommodations is fully met. We'll use your comments about the overall look and feel of our property as we work to further enhance our guests' experience. Given the opportunity, we would like to provide the stay you expected.

Dear Gerard, Our team does everything to ensure the comfort of our guests, and we are saddened to hear that we fell short during your recent stay. Please accept our apologies for the unwanted odor in your room. Unfortunately, a previous guest may have not adhered to our policies and smoked in the non-smoking room. However, we wish that we had been made aware of any inconvenience as our friendly team is always happy to alleviate anything less than ideal or locate a fitting room for you. Nevertheless, we will look further into this matter to prevent the same issues in the future. We know that we can do better than this, and we hope that you will consider giving us another chance to prove that to you.

All guest feedback is appreciated. Please accept our apologies for the outside noise you encountered and the miscommunication from our staff. Rest assured that your review will be discussed with the entire team to ensure that all guests are provided the relaxing experience they deserve. It is our hope to be given another chance to improve your perceptions of us in the future.

Thank you for sending us your feedback. We would like to apologize for not meeting your expectations regarding the amenities of your room and breakfast. Our team strives to ensure that accommodations are clean and comfortable all the time, as well as meals served, are pleasant. We will look into this matter to ensure guests will have a pleasurable stay in the future. Please be informed that we may have designated non-smoking rooms; unfortunately, there are still always some offenders. We will discuss this issue with the entire team. We encourage all of our guests to report suspicious activity — some of the issues you raised alarmed us. We can assure you that we will investigate further. Given the opportunity, we hope that you will still choose us on your next travel, as we will be honored to provide you a better experience. Thank you for your time.

Our convenient location is just one of the many benefits of staying with us and we're glad that it suited your plans in town. However, we apologize for any unpleasant odor that you encountered and for any external noise that disturbed you. In the future, please let our team of these situations as we would have happily enforced our quiet hours. Your comfort is our pleasure and we would be very grateful for another opportunity to host you down the line.

We wish we would have been made aware of any concerns as our friendly staff is always happy to address any issues that arise to ensure a comfortable stay. In the future, should you have any trouble with ensuring your room is secure, please let us know. Our team would be happy to help in situations like these. We hope that the next time you are in town and looking for a good night's sleep and all the comforts of home you will consider giving us another chance to provide this for you.

We sincerely apologize for any unpleasant odor that you encountered during your stay and will use your feedback to improve upon our facilities. We do hope you at least enjoyed your time here in town. We wish you nothing but the best along your way.