Dear Alexis:Thank you for your review of your recent stay with us. We apologize for the heat in your room. We got caught with a Michigan weekend that stayed hot in the evening. The HVAC system in the hotel only allows for heat or cooling but both cannot run together. Because of this we cannot engage air conditioning until the first week of May when nights are typically above 45-50 degrees. I would love to discuss your stay personally. Feel free to contact us at the hotel at anytime.

Dear Tim,Thank you for letting us know about your Park and Fly challenges. Unfortunately Park and Fly sells out very quickly for us We are the only hotel in our area that offers that service and we book every seat for take off and return that we have available to us. The reason we are not opening that package to online partners is van runs must be scheduled at the time the reservation is booked. We have van runs going to the airport as part of P&F starting at 4AM with the last run at 5:15 AM. We take great pains to be sure our guests are scheduled and make it to the airport for their departure. Hopefully next year we will see you on a Park and Fly stay for your vacation. Thankyou again for your review and information.

Dear Amaris:We would love to hear more about your stay and why you scored it the way you did. I look forward to hearing from you at your earliest convenience.

Hello Anthony:Thank you for sharing your stay experience with us. I am so sorry to hear about the HVAC system in your first room. I have directed our maintenance staff to address it immediately and they have tightened the cover and inside to quiet it back down. We certainly hope you will visit us again and experience the rooms as they are meant to be. Please feel free to reach out to me to discuss further or look at your next stay.Regards,Edward- General Manager