5 개의 야외 수영장, 일광욕 의자
예약 가능 여부 확인

엘바 란자로테 로얄 빌리지 리조트 여행 후기

4 out of 5
엘바 란자로테 로얄 빌리지 리조트
Avenida Faro Pechiguera, 1, Yaiza, Lanzarote

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 104개 이용 후기 중 42개" "
평점 8 - 좋아요. 104개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 104개 이용 후기 중 11개" "
평점 4 - 별로예요. 104개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 104개 이용 후기 중 1개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Odd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Var her med vårt barnebarn, fantastisk sted for barnefamilier. Vi koste oss😀
2023년 10월에 5박 숙박함

10/10 - 훌륭해요

Diana

2023년 4월에 2박 숙박함

8/10 - 좋아요

Helle

2023년 2월에 1박 숙박함

8/10 - 좋아요

Naveen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall place was scenic and beautiful, Staff were excellen, but not happy about the food quality, room toiletries and basic things like providing water for the room.
2022년 10월에 3박 숙박함

8/10 - 좋아요

Frédéric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons séjourné 8 nuits avec un enfant de 12 ans. Les équipements correspondent au descriptif, il est préférable de prévoir un véhicule car même si l’hôtel propose des navettes pour les plages c’est indispensable pour visiter ou aller dîner en ville. Les piscines sont grandes, mais en fin d’après-midi, par manque d’éducation et de civisme les plages sont sales car peu de gens nettoient autour de leur transat ( verres, pots de yaourt…) La nourriture proposée au restaurant est très basique, pas régulièrement réapprovisionnée. Le choix des plats est restreint, cela permet d’aller essayer les restaurants en ville… Les chambres sont confortables, spacieuses et silencieuses. Toutefois il n’est pas possible de dormir avec la Clim car la bouche donne directement sur lit et n’est pas réglable. Dans son ensemble l’hôtel propose un rapport qualité prix correct.
2022년 7월에 8박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parfait
2022년 4월에 7박 숙박함

10/10 - 훌륭해요

Léo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La zone avec les suites premium offre beaucoup d’avantages très appréciables !
2022년 4월에 7박 숙박함

8/10 - 좋아요

Euan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Generally a pretty good experience overall. Cleanliness in the eating area not always great and food range a bit repetitive after 7 days. Eating out for some of the time was necessary
2022년 3월에 7박 숙박함

8/10 - 좋아요

Fabien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 7박 숙박함

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel.
Lovely hotel. The rooms are large and very modern. Always kept very clean and tidy. Pools are cold that is only downfall, the chlorine pool could definitely do with being heated seen as salt one can’t. Good choice of food, though a lot of breakfast items such as sausages were cold most days. Staff always very pleasant, though restaurant manager Juan very rude and found this last time too. Animation team are fabulous, such a good laugh. Would definitely stay again.
2021년 11월에 7박 숙박함
답변 제공: Director de Hotel 님, 2021년 11월 27일
Dear Rebecca, First of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites**** We all do our best on daily basis to fulfill the wishes of the guests and especially during these difficult times with covid, so it´s nice to see that our guest appriciate the efforts. I It was our pleasure to have you as guests in the hotel. Please let us know when you will be back, so we can make your holidays special again . Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

8/10 - 좋아요

Roger

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good
One the whole a very good weeks stay at the Elba. Room very comfortable and clean. Had a coffee machine but they were very reluctant to give you the coffee for it. Bottled water provided in the room which is nice. Pool areas very clean and nice pools. Need to enforce the no reserving of sun beds. To many covered in towels all day without getting used.(just remove them like we did) Bar areas good and a good selection of international spirits on the all inclusive if you ask for them. Restaurants. Main buffet one, not bad. A good selection for breakfast, lunch and dinner but wouldn’t like to have to eat there everyday if hear for more than a few days. The Italian which you have to book into. We’ll this on our visit was the worst experience of the week. We could only get the last sitting, 9.00pm. We opted for the cold buffet to start, we went up and 80% of items were gone, not refilled. We asked for them. After about 45 mins and asking again the chefs came out with some bread and threw it into the serving area. His attitude was so bad, just because he had to make more items. He didn’t make what we were waiting for. After 1 hour wait we eventually had to have what we could. Everything after that was just a rush. They just wanted to get finished and us out. Struggling to get service for more drinks etc. Asked for a coffee at the end of the meal and were told go get your own in the bar as we have to close. Massive let down to what had been a good visit.
2021년 8월에 7박 숙박함
답변 제공: Director de Hotel 님, 2021년 9월 20일
Dear Mr Roger, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is in good condition and great facilities for those with young families who like organised entertainment on site and buffet style food. Not for me I'm afraid but nice spacious room and relatively quiet on the outer edges of the complex. Very busy pool area.
2021년 8월에 6박 숙박함
답변 제공: Director de Hotel 님, 2021년 9월 20일
Dear Anonymous, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L’accueil par Nadjirou. Une personne exceptionnelle, adorable et très à l’écoute des clients. Merci beaucoup
2021년 7월에 7박 숙박함
답변 제공: Director de Hotel 님, 2021년 9월 20일
Dear Anonymous, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Thank you for the comments of Nadjirou. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

6/10 - 괜찮아요

FRANCISCO JAVIER

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Tuve una mala experiencia. Casi media hora para recepcionar y luego tubo que ir caminando 100 metros hasta el bungalow. Nada de esto estaba en la información del la web
2021년 5월에 1박 숙박함
답변 제공: Director General 님, 2021년 5월 26일
Estimado Señor Francisco Javier, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Hemos anotado sus criticas constructivas Reciba un cordial saludo Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 7박 숙박함
답변 제공: Director General 님, 2021년 5월 26일
Estimado Anonymous, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****. Reciba un cordial saludo Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****

6/10 - 괜찮아요

Sonia

좋아요: 청결 상태
별로예요: 직원 및 서비스
2021년 5월에 1박 숙박함
답변 제공: Director General 님, 2021년 5월 11일
Dear Mrs Sonia, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Best wishes from the whole Elba team Lanzarote and stay healthy . Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 - 훌륭해요

Geneviève

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 7박 숙박함
답변 제공: Director General 님, 2021년 5월 11일
Dear Mr.s Geneviève, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote and stay healthy Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

2/10 - 너무 별로예요

Mohsen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Uncomfortable and unwelcoming experience
My experience at this hotel was terrible. The staff were extremely rude and unwelcoming and they didn't provide any of the services they mentioned. Even for simple items such as toothbrush or pillow I had to request them multiple times. The condition of the dining area was horrible, the dishes and cutleries they used were unclean and they were even lip marks on the glasses which was disgusting specially during these pandemic times basic hygienes are very important. I booked a room for 3 adults and in the room there were only 2 proper beds and one pop up bed and it was very uncomfortable staying in that room. Overall the experience was very terrible and I would not suggest staying at this hotel at all.
2020년 12월에 3박 숙박함

10/10 - 훌륭해요

Stuart

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2018년 2월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 7월에 2박 숙박함

10/10 - 훌륭해요

Lefki 님, Bietigheim-Bissingen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Personal war sehr freundlich und zuvorkommend. Die Unterkunft sehr gepflegt und sauber. Großer Lob an Miriam für die angenehme Zeit in Elba Lanzarote! Sehr empfehlenswert, gerne wieder!
2020년 2월에 7박 숙박함
답변 제공: Lanzarote.Direccion 님, 2020년 3월 16일
Sehr geehrte Lefki, Vielen Dank für Ihre Bewertung und Ihre Kommentare. Es freut uns sehr zu lesen , dass Sie einen schöne Zeit bei uns hatten und sich wohlgefühlt haben. Wir haben mit sehr großer Aufmerksamkeit Ihren gesamten Kommentar durchgelesen und bedanken uns sehr herzlichst für Ihre Zeit welche Sie uns gewidmet haben. Es freut uns sehr dass SIe sich vom ersten Tag an bei uns wohlgefühlt haben und wir Sie ein bisschen verwöhnen konnten. Bis zum nächsten Mal. Mit freundlichen Grüssen aus Lanzarote . Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** & Elba Premium Suites****

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
More staff needed at this hotel. Can take a very long time to get served at the bar and in the buffet restaurant. Plates not cleared from tables when you have finished. Lots of tiny cockroaches in the bar and entertainment area of an evening. I know there are cockroaches in the canary islands but there was an exceptional amount here but only in certain parts of the hotel. Positives....lovely food in the restaurants, nice drinks, lovely pool area. Rooms were nice, clean and modern with very comfy beds.
2019년 10월에 7박 숙박함
답변 제공: Lanzarote.Direccion 님, 2019년 11월 6일
Dear Anonymous, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. Best wishes from the whole Elba team Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic holiday
Me and my daughter had a great family holiday. Lots of thing to keep her entertained, including the fantastic entertainment staff. Would defiantly return
2019년 10월에 6박 숙박함
답변 제공: Lanzarote.direccion 님, 2019년 10월 28일
Dear Mrs. Anonymous, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. Best wishes from the whole Elba team Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Muy bien restaurado, ya que posteriormente pertenecia a otra franquicia. Personal muy profesional. Extensa variedad en comidad y buenas actividades de familia. Punto a mejorar; - el estado del control de peste. En nuestro primer día hallamos muchas cucarachas en el area del Bar (la barra y en los sofás) y en el segundo día en el Spa (las duchas interiores). - Toldos para la zona del parking.
2019년 10월에 5박 숙박함
답변 제공: Lanzarote.Direccion 님, 2019년 10월 16일
Estimado Anonymous, gracias por encontrar tiempo para compartir su opinión sobre ELBA Lanzarote Royal Village Resort **** y ELBA Premium Suites ****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel y que hemos cumplido con sus expectativas en todo el Hotel. Saludos muy cordiales Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** y Elba Premium Suites ****

10/10 - 훌륭해요

Robert 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Diego older guy on the recepion very professional. Very nice and extremely polite cleaner. Food was amazing and with very good variety. We didny like mosquitoes and flies. We have never seen that many mosquitoes. Overall very good property
2019년 9월에 7박 숙박함
답변 제공: lanzarote.dirección 님, 2019년 10월 4일
Dear Mr Robert, first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. Best wishes from the whole Elba team Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

10/10 - 훌륭해요

Tobias 님, Playa Blanca (Yaiza)

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr beeindruckenede Anlage in Lanzarote mit einer riesigen Poollandschaft (Salz- und Süßwasser) und zudem eine unfassbar große Auswahl an Essen. Freundliches Personal Kinderfreundlich etc.
2019년 9월에 7박 숙박함
답변 제공: Lanzarote.Dirección 님, 2019년 9월 19일
Sehr geehrter Herr Tobias, Vielen Dank für Ihre Bewertung und Ihre Kommentare. Es freut uns sehr zu lesen , dass Sie einen schöne Zeit bei uns hatten und sich mit Ihrer Familie wohlgefühlt haben. Wir haben mit sehr grosser Aufmerksamkeit Ihren gesamten Kommentar durchgelesen und bedanken uns sehr herzlichst für Ihre Zeit welche Sie uns gewidmet haben. Es freut uns sehr dass SIe sich vom ersten Tag an bei uns wohlgefühlt haben und wir Sie ein bisschen verwöhnen konnten. Vielen Dank für Ihre Weiterempfehlung. Mit freundlichen Grüssen aus Lanzarote . Wir würden uns freuen Sie wiederzusehen. Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** & Elba Premium Suites****

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó la amplitud de la estancia y su situación en el resort. No nos gustó para nada la falta de limpieza, enchufes e interruptores sin limpiar, aire acondicionado sin mantener, sucio, tuve q limpiar yo mismo la capa de polvo de 2 mm q tenía el filtro. El primer dia nos encontramos una cucaracha enorme en el sofá donde dormia la niña, tuvimos q sacar el sofá afuera y en estas nos encontramos detrás de este una sombrilla de carrito de bebé...
2019년 8월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 9월 12일
Estimado Anonymous, gracias por encontrar tiempo para compartir su opinión sobre ELBA Lanzarote Royal Village Resort **** y ELBA Premium Suites ****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes nos han informado de la incidencia en su habitación y nos gustaría disculparnos por esto y lo siento mucho que no hemos cumplido con sus expectativas en el Hotel con el servicio de limpieza.Vamos a revisarlo con la responsable del Departamento de pisos. Saludos muy cordiales Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** y Elba Premium Suites ****

10/10 - 훌륭해요

Anais

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 8월 4일
Merci Anais, Avec mes meilleurs salutations Thomas Lause Directeur général ELBA Lanzarote Royal Village Resort & Elba Premium Suites

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 8박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 7월 5일
Dear Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tranquilidad, buen buffet (Only Adults), personal amable en general.
2019년 5월에 6박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 5월 31일
Estimado Anonymous Gracias de compartir su opinión con nosotros sobre el Elba Lanzarote Royal Village Resort . Hasta la próxima en Playa Blanca Saludos muy cordiales Thomas Lause General Manager Elba Lanzarote Royal Village resort & Elba Premium Suites

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is the second year running that we have had a girlie 4 day break at this hotel. The rooms are spotless and the quality of service is brilliant. Staff are so helpful and nothing is too much trouble. Food is great too. Hotel has a lot to offer. It is about a 20 minute walk down to the beach but it is a nice walk. My friends and I had a lovely surprise when we returned this year as we were immediately upgraded to the premium suites which was fab as it was our 50th birthdays. I would certainly recommend this hotel to anyone as it caters for everybody of all ages. We will certainly be returning.
2019년 4월에 4박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 5월 6일
Dear Mrs Alison, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just like the brochure describes
This is the second time we’ve stayed at Elba Lanzarote, both times as enjoyable as the other. We were delighted on arrival to find out that we had been upgrade to the premium suites so enjoyed the same fantastic standard of accommodation as the main complex but with a few little extra luxuries as well as access to an adults only area with a fab pool and bar and in the morning and evening an exclusive adults only restaurant with an amazing chill out bar area. The hotel complex is clean, spacious, modern and has great facilities. The staff are amongst the friendliest and helpful people you could meet and nothing is too much trouble for them. It’s a little bit of a walk to the beach and marina but once you get there there’s plenty to do and the views are lovely. Couldn’t fault a single thing about this trip, my friends and I loved our 4 night break and plan to make next year our 3rd visit to this lovely hotel.
2019년 4월에 4박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 5월 6일
Dear Mrs Amanda, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 - 좋아요

Sam

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Everything that’s needed to be a top hotel!
Hotel was perfect for the kids. The animations team were excellent and made the holiday fab for the little ones. The food was okay as far as all inclusive goes. The downfalls were the restaurants were understaffed. Waiting for a drink for up-to 15 mins at the pool bar and waiting for a table in the restaurant is something I’ve never experienced in an all inclusive resort. This unfortunately made stretched some members of staff who ultimately became stressed and made the trip uncomfortable at times, also letting it down for the other staff who were brilliant all of the time. Final verdict is I would return because the pros outweighed the cons but little things that could be easily rectified need to be sorted. I spoke to several other families who all commented on the same the same things so it seemed to be obvious problems, one gent brought it to the pr reps attention who insured him they were not understaffed. Unless they listen to the customers then I can see this almost new hotel taking a dip in form and reviews.
2019년 4월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 5월 2일
Dear Mr. Sam We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The rooms were tiny and not as expected the picture made them look a lot bigger. Also paying extra for comfort was not worth it as we did not get anything extra for 3 days and it was only slipper robes abs 4 nespresso capsules
2019년 4월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 4월 24일
Dear Anonymous We are very thankful for your time writing to us and evaluating our services in the hotel. Best regards Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena atención, buenas instalaciones, ideal para familias con niños.
2019년 3월에 3박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 4월 30일
Estimado Anonymous, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy contentos que ustedes han disfrutado su estancia en nuestro hotel y que hemos cumplido con sus expectativas en todo el Hotel. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****. Hasta la próxima. Reciba un cordial saludo y esperamos que ustedes vuelven rápido. Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 3월에 6박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 4월 2일
Dear Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Pasar de un hotel de 5*a uno de 4* es lo que más nos ha disgutado, el hotel estaba bien, pero no para 4*, conozco hoteles mejores
2019년 3월에 2박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 3월 25일
Estimado Anonymous, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort**** & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Para su información nunca fuimos un Hotel de 5 estrellas bajando a un 4 estrellas. Esperamos volver a contar con su presencia en el ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. Hasta la próxima. Reciba un cordial saludo. Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have now stayed at the Elba Lanzarote twice ,it is excellent ,lovely surroundings ,plenty of space ,never seems overcrowded,love the little villas,the food is fantastic,and the staff are brilliant ,especially Gemma and Tao ...Thank you again
2019년 2월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 3월 5일
Dear Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a 3rd time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 - 좋아요

실제 이용하신 고객

2019년 1월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 4월 1일
Dear Mr.Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 - 훌륭해요

Eilz 님, Ayrshire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, upgrade to premium suites which cafe as a surprise. Staff were excellent and so helpful. No faults for this hotel.
2019년 1월에 4박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 1월 28일
Dear Mr Eilz, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

4/10 - 별로예요

MrsG 님, UK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
On arrival we were advised of an upgrade to room 273. The upgrade was in fact a downgrade. Asides from it being a larger room, the decor was dated and located at the back of the resort where none of the rooms had been refurbished. It had no resemblance to the pictures on the website. We asked reception if any other rooms were available and were told they were fully booked. We found availability online, so knew there was no truth in this. Our room had a damp problem, our sheets were constantly wet, the floor was moist and water droplets ran down the wall. We also had alot of dust and had to strip our own bed in order for the sheets to be changed. Our cleaner slammed doors in protest about this. The bathroom floor had the same filth in the corners for 4 days and I even witnessed one cleaner mopping the floor with one of the bathroom towels and his foot! On the 4th day brown sludge poured from our taps! We spoke to the hotel management team and showed them pictures. They changed our room back to the type we originally booked (room 152) and it was delightful in comparison. We were invited to the adults only NYE gala by way of apology. The all inclusive option is limited, because we stayed 6 nights over the festive period and not 7 we were unable to use the al la carte restaurant. The buffet restaurant was ok, but very repetitive and not of great quality. One evening we ordered cocktails and the bar man coughed right into them. We will not be returning. So disappointing!
2018년 12월에 6박 숙박함
답변 제공: LanzaroteDireccion 님, 2019년 1월 10일
Dear MrsG, We are very thankful for your time writing to us and evaluating our services in the hotel. We are very sorry to read that you have not been satisfied and that we did not fulfill your expectations during your stay in our hotel. We are very grateful for your comments which will help us to improve our service. Once again thank you very much for your feedback Best regards Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 - 좋아요

Dominique 님, Nantes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
très bel hotel ,a 15 mn de la plage et des commerces ..tout le personnel accueillant fait des effort pour parler Français ,chambre spacieuse propre avec belle terrasse, jardin bien entretenu ,repas très correcte du choix ,équipe d'animation très sympa ,avons passés de bon moments un petit clin d'oeil pour Anaïs et son équipe….nous avons passé un très bon séjour et reviendrons avec plaisir
2018년 11월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2018년 12월 12일
Chèr, Dominique, Nous vous remercions d'avoir trouvé le temps de partager votre avis sur ELBA Lanzarote Royal Village Resort et ELBA Premium Suites. Nous apprécions vraiment vos mots gentils et chaleureux concernant le service fourni par l'hôtel et nous avons été heureux d'apprendre que vous aviez un emplacement unique. Il est agréable de lire que vous avez passé des vacances reposantes et que vous nous avez choisi. Merci pour les compliment du personnelles et surtout sur tous les Animateurs. Des commentaires comme le vôtre nous inspirent à travailler avec encore plus d'enthousiasme et de passion! Nous espérons avoir le plaisir de vous accueillir de nouveau pour que vous puissiez passer des jolies vacances. Avec nos meilleures salutations et a la prochaine. Thomas Lause Directeur général Elba Lanzarote Royal Village Resort & Elba Premium Suites

10/10 - 훌륭해요

B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic hotel...really baby friendly! Staff and service was very good. No issues throughout our trip. Great location, close to beach and city centre.
2018년 11월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2018년 11월 30일
Dear Mr. B, thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and we were happy to learn that you enjoyed the hotel and had a wonderful stay in Lanzarote . It is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. We all do our best on daily way to fulfill the wishes of the guests and it was a pleasure to have you as guests in our hotel. Comments like yours inspire us to work with even better enthusiasm and passion to improve our service. Thank you as well for your recommendations. We hope to have the pleasure of welcoming you back again for the 2nd time so you can have a wonderful , excellent holiday again. Best regards and see you soon again . All the best Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brief stay at the Elba.
Had a brief stay at the Elba in October 2018. Arrived very late and had a fair wait to check in due to limited number of reception staff. However, room upgrade was welcomed and cold buffet was made available for the late arrivals. Room was well equipped and very quiet. Breakfast taken on the balcony in the sun was very pleasant with a good choice of hot and cold offerings. By contrast, the evening meal was just average and it was preferably to eat at the many restaurant choices in the town, particularly the Rubicon Marina. Hotel facilities were very good, although adults only pool was very small and overcrowded even in the early part of the day. Needs to be a bigger space. Overall, a nice stay but would opt for a B and B option or room only for a future stay, assuming that would be available.
2018년 10월에 3박 숙박함
답변 제공: LanzaroteDireccion 님, 2018년 11월 19일
Dear Mr. Anonymous We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We have marked down as well your critical part. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

10/10 - 훌륭해요

Chris 님, Dunfermline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
lovely hotel with good spacious rooms and first class facilities
2018년 10월에 9박 숙박함
답변 제공: LanzaroteDireccion 님, 2018년 11월 12일
Dear Mr Chris, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schöne Anlage mit Bungalows und vielen Pflanzen. Im Adult only Bereich sehr ruhig mit eigenem Süsswasserpool und Bar. Buffet mit Frühstück und Abendessen abwechslungsreich.
2018년 10월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2018년 10월 25일
Lieber Anonymous es freut uns sehr zu lesen , dass Sie sich rundum wohlgefühlt haben im Elba Lanzarote Royal Village Resort & Elba Premium Suites . Vielen Dank für Ihr Meinung und Ihrer Zeit , welche Sie uns gewidmet haben. Bis zum nächsten Mal auf Lanzarote Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All in All a pleasent 7 days stay at the resort. Staff is very nice and the hotel and facilities are also very good. Can only recomend others to book.
2018년 9월에 7박 숙박함
답변 제공: LanzaroteDireccion 님, 2018년 10월 10일
Dear Mrs/Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****

6/10 - 괜찮아요

maria 님, madrid

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Querer y no poder
Las instalaciones están muy bien. Tanto la comida, limpieza de zonas comunes y personal decepcionante. Respecto a la comida, un hotel de 4 estrellas debería tener más calidad, incluso menos variedad pero subiendo la calidad ( ni una noche cenamos en condiciones: pasta mala, sushi horrible, hasta la fruta, lo único que se salva la ensalada). En segundo lugar la limpieza: se pueden ver bichos por varias zonas. Por último, la mayoría del personal no son profesionales del sector, y si a eso la sumas la falta de personal, sobre todo en el restaurante.... Si que me gustaría dejar claro la comodidad de la habitación, las camas son muy confortables.
2018년 9월에 6박 숙박함
답변 제공: LanzaroteDireccion 님, 2018년 9월 20일
Estimada Maria, Gracias por compartir con nosotros su opinión sobre su reciente estancia en el ELBA Lanzarote Royal Village Resort & Elba Premium Suites****. Ofrecerle un servicio y atención impecable es nuestra máxima y todo el personal del Hotel trabajamos duro cada día para ofrecerles una gran experiencia en Lanzarote. Estamos muy triste que no hemos cumplido con sus expectativas en nuestro hotel y le pedimos disculpas. Estamos 24 horas aqui para mejorar su ELBA experiencia. Reciba un cordial saludo . Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites****

10/10 - 훌륭해요

ammse20 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy overall
The rooms are brilliant, perfect for a small or young family but with space. The biggest plus for me was not having to set my alarm for 6.00am to get sunbeds. we were there for 10 nights and the earliest we got up for beds was 8.00am, infact by 11.00am there were still a few spare beds although these didn't have umbrellas. All the staff were super polite and helpful. the animation team were not in your face like some resorts and given the shape of the pools there was an area away from this at the furthers point from the kids pool. The food was excellent although by day 9 when the menu is repeated a little more variety would have been welcome.
2018년 8월에 10박 숙박함
답변 제공: LanzaroteDireccion 님, 2018년 8월 27일
Dear Mr. ammse20, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you are enjoying a lot the hotel facilities. We have noted down your critical part regarding the 3 euros for the safe and to allow more early check in . Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort & ELBA Premium Suites