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H10 란사로테 프린세스 여행 후기

4 out of 5
H10 란사로테 프린세스
Calle La Maciot, 1, Playa Blanca, Yaiza, Lanzarote

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 511개 이용 후기 중 203개" "
평점 8 - 좋아요. 511개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 511개 이용 후기 중 55개" "
평점 4 - 별로예요. 511개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 511개 이용 후기 중 6개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Karl-Heinz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel is yerry good
2024년 3월에 7박 숙박함

8/10 - 좋아요

Benjamin William

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 10박 숙박함

10/10 - 훌륭해요

Philip 님, Solihull

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The food was not as good as in other H10 hotels.
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

gerbrand anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함

8/10 - 좋아요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean and tidy , the pool area was immaculate and we were advised it only opened a week before we arrived so was brand new. Really good that there was an indoor pool for smaller kids which as warm as the outdoor pool was a bit cold in February but ok once you started swimming. Always managed to get a sunbed in February half term and pool area was not that crowded. Choice of food in the restaurant was great . The only slight negative about the hotel was the the corridors to the rooms were plain white , a bit institutionalized. Could do with some colour and warmer lighting. The hotels usually had some entertainment in the evening which we occasionally visited . Loved the magic act and Mongolian acrobats. Outside the hotel there was easy access to supermarkets and shops and the local beach. Always plenty of parking.
2024년 2월에 6박 숙박함

6/10 - 괜찮아요

Thomas

2024년 1월에 5박 숙박함

10/10 - 훌륭해요

silvana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2023년 12월에 6박 숙박함

6/10 - 괜찮아요

Mark

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is old and tired, in need of a refurbishment. Our room smelled of drains. We payed €17 for 2 drinks by the pool.
2023년 12월에 7박 숙박함

6/10 - 괜찮아요

Annette

연인과의 여행
Die Lage ist gut , der Aussenbereich sehr gut. Restaurant und Essen inakzeptabel, Personal Absolut nicht qualifiziert bis auf einige Personen. Massenabfertigung und nicht sauber vom Geschirr bis zu den Tischen . Stühle waren unappetitlich, voll mit Flecken. Es braucht eine Überholung in vielen Bereichen. Können es absolut nicht weiterempfehlen.
2023년 10월에 25박 숙박함

8/10 - 좋아요

Vanessa

2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Michael

2023년 10월에 8박 숙박함

4/10 - 별로예요

estefania

Buenos días, muy decepcionada con el hotel. No considero que esté a la altura de 4 estrellas para el servicio e instalaciones. Suciedad en las habitaciones, falta de personal, en el comedor algo tan esencial como como cubiertos, platos, tenias que estar esperando como 15 minutos a que repusieran. El gimnasio las dos máquinas de correr estropeadas. Y mucho más detalles que voy a obviar. Un saludo
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

nigel

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We have used this hotel B4 and will again
2023년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2023년 6월 21일
Dear Anthony,First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Guest Experience Team

10/10 - 훌륭해요

Juan Carlos 님, Madrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fue todo perfecto y genial, pero eché de menos waterpolo o basket piscina, pero aun así todo perfecto!!
2023년 6월에 7박 숙박함
답변 제공: Equipo Relaciones Públicas 님, 2023년 6월 21일
Estimado Juan Carlos,Antes de todo quería darle las gracias por haberse tomado del tiempo en compartir su experiencia con nosotros y por haber elegido el H10 Lanzarote Princess para sus vacaciones en Lanzarote. Me complace saber que hemos sido capaces de cumplir con sus expectativas y que haya podido disfrutar de una estancia agradable en nuestro hotel. Por parte de todo el personal ha sido un placer recibirles y esperamos poder volver a darle la bienvenida muy pronto,Un cordial saludo,Equipo Relaciones Públicas

8/10 - 좋아요

PABLO JAVIER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relax en Lanzarote
Tres días de relax. Una habitación enorme. Muy bien.
2023년 5월에 3박 숙박함
답변 제공: Bente 님, 2023년 6월 4일
Estimado Pablo, Antes de todo quería darle las gracias por compartir su opinión con nosotros y por elegir el H10 Lanzarote Princess para sus vacaciones en Lanzarote.Nos complace mucho saber que hayáis disfrutado de unas vacaciones relajantes y divertidas disfrutando de nuestros servicios.Por parte de todo el personal ha sido un placer recibirles y esperamos darles nuevamente la bienvenida muy pronto,Un cordial saludo,Bentejui Artiles

10/10 - 훌륭해요

Kirsty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Classy and chilled hotel. Very clean and looked recently refurbished.
2023년 4월에 1박 숙박함
답변 제공: Bente 님, 2023년 5월 23일
Dear Kirsty, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

4/10 - 별로예요

Shaun

2023년 3월에 3박 숙박함
답변 제공: Bente 님, 2023년 5월 23일
Dear Shaun, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.It would be good to know the reason of 2 stars, so it give us the chance to improve. From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

gerbrand anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We are visiting this hotel already for a couple of years and do so also next year
2023년 3월에 7박 숙박함
답변 제공: Bente 님, 2023년 3월 27일
Dear Anthony, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

CARMELO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centro benessere
2023년 2월에 1박 숙박함
답변 제공: Bente 님, 2023년 2월 26일
Dear Carmelo, First of all thank you very much for choosing the H10 Lanzarote Princess for your wedding anniversary holidays in Lanzarote and for taking the time to write such a beautiful review.We are very pleased to know that we have been able to offer you a fantastic holidays.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Enjoyable Stay
Excellent location and facilities. Exceptional cleanliness.
2023년 1월에 10박 숙박함
답변 제공: Bente 님, 2023년 2월 17일
Dear Keith, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

4/10 - 별로예요

michael

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
good xmas day and New Years day buffets, the rest of the evening buffet meals disappointing - noisy, long queues to enter at times, food items missing and cafeteria style crowding.
2022년 12월에 14박 숙박함
답변 제공: Bente 님, 2023년 1월 17일
Dear Michael, Thank you very much for your review and for choosing the H10 Lanzarote Princess for your holiday in Lanzarote.The most important thing for us is to know that our guests are satisfied with the services we offer and that they enjoy a pleasant stay in our hotel. For the same reason, we attach great importance to the comments of our guests as they help us to improve every day, thus offering better services.We look forward to welcoming you back very soon to show you the improvements we have made.Best regards,Bentejui Artiles

10/10 - 훌륭해요

Ann

2022년 12월에 2박 숙박함
답변 제공: Bente 님, 2023년 1월 17일
Dear Ann, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

Shirley

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the efficiency and friendliness of the staff. My room was cleaned every day and there was plenty of choice in the restaurant. I was on my own so felt a bit isolated. Maybe H10 could do a solo holiday.
답변 제공: Bente 님, 2023년 1월 17일
Dear Shirley, First of all I wanted to thank you for taking the time to write this beautiful review and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote.I am pleased to know that you had a relaxing time in our hotel and that you enjoyed our services.We all do hope to welcome you back soon again.Kind regards,Bentejui Artiles

10/10 - 훌륭해요

Josefa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es genial , todo en general me gustó y la comida un 10 ,la limpieza también
답변 제공: Bentejui Artiles 님, 2022년 12월 12일
Estimada Josefa, En primer lugar quería agradecerle el tiempo dedicado a compartir su experiencia sobre su última estancia en nuestro hotel y por haber elegido el H10 Lanzarote Princess para sus vacaciones en Lanzarote.Es un placer para nosotros saber que disfrutó de su estancia y que se sintió muy bien acogido por nuestro personal.Esperamos volver a darle la bienvenida pronto para otras fantásticas vacaciones.Saludos cordiales,Bentejui Artiles

10/10 - 훌륭해요

richard

2022년 11월에 7박 숙박함

10/10 - 훌륭해요

Scotti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I loved the Italian food night yesterday! The fagottini with ham and the ravioli with pesto were amazing. Also, cleaning and service have been always excellent. I will book again in the near future. Thank you, I really enjoyed the experience.
2022년 11월에 5박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Scotti, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

SALVETAT JEAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chambre très agréable avec vue sur piscine. Repas très diversifié. Très énervant que les transats soient réservé du matin au soir malgré la notification sur le transat. Très bon séjour très reposant.
2022년 9월에 7박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Cher Salvetat Jean, Tout d'abord, merci beaucoup d'avoir choisi le H10 Lanzarote Princess et de nous avoir fait part de votre expérience.De ma part et de celle de tout le personnel, nous espérons vous accueillir à nouveau pour un autre séjour fantastique.Sincères salutations,Bentejui Artiles

10/10 - 훌륭해요

Charlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great time great location and staff were very attentive, highly recommend
2022년 8월에 7박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Charlene, First of all thank you very much for choosing the H10 Lanzarote Princess for your holidays in Lanzarote and for taking the time to write such a beautiful review.Our first aim is to create fantastic holidays and knowing that you enjoyed your stay is very satisfactory for us.From me and all the staff, we hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

6/10 - 괜찮아요

Alexandra 님, Rotterdam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Goed: het hotel was heel dichtbij het centrum van Playa Blanca, dus uitstekende ligging. Minder goed: hele harde bedden, lekkende airco, tv deed het niet, de kamets zijn heel gehorig en het eten is totaal niet gevarieerd.
2022년 7월에 10박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Alexandra, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tony
It was very good abd up to expectations
2022년 6월에 1박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Anthony, First of all I wanted to thank you for taking the time to leave your opinion and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. I am very happy to know that we could meet your expectations and that you could enjoy your stay in our hotel. We all do hope to welcome you back soon again for another fantastic stay! Kind regards,Bentejui Artiles

10/10 - 훌륭해요

Angelo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ottima struttura, pulita e cibo Ok
2022년 4월에 7박 숙박함
답변 제공: Juan Salmerón 님, 2022년 6월 10일
Caro Angelo, Grazie mille per essersi presa del tempo del redattare questa bellissima recenzione riguardo il suo ultimo soggiorno nella nostra struttura e grazie per aver scelto di nuovo l H10 Lanzarote Princess per le sue vacanze a Lanzarote. E´un vero piacere per noi sapere che avete trascorso una piacevole vacanza qui con noi e che abbiate gradito dei miglioramenti da noi effettuati. Il nostro intento e´ di offrire i migliori servizi ai nostri ospiti e recenzioni del genere ci danno sempre tanta gioia. Speriamo di potervi ridar presto un caloroso benvenuto per un nuovo fantastico soggiorno con noi. Cordiali saluti,

10/10 - 훌륭해요

Neil

2022년 5월에 4박 숙박함
답변 제공: Juan Salmerón 님, 2022년 6월 10일
Dear Neal, First of all I wanted to thank you for taking the time to share your experience regarding your last stay in our hotel and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. It is a pleasure for us to know that you enjoyed your stay. We all do hope to welcome you back soon for another fantastic holiday. With kind regards, Juan Salmerón

8/10 - 좋아요

Javier

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo que lo más nos ha gustado es que el hotel está muy cerca de la playa , en general todo muy bien en cuanto las habitaciones , limpieza y buffet. Volveríamos a repetir sin ninguna duda.
2022년 4월에 4박 숙박함
답변 제공: Natascha S. 님, 2022년 5월 5일
Estimada Carolina, Antes de todo quería agradecerle por haber tomado del tiempo en compartir su experiencia con nosotros y por haber elegido el H10 Lanzarote Princess para sus vacaciones en Lanzarote. Me complace saber que hayan podido disfrutar de su habitación y nuestro buffet y así haber disfrutado de una estancia agradable en nuestro hotel. Por parte de todo el personal ha sido un placer recibirles y esperamos poder volver a darle la bienvenida muy pronto y ver nuestras mejoras. Un cordial saludo

6/10 - 괜찮아요

Annabelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Séjour en famille avril 2022
Semaine de vacances en famille. Des aspects positifs (situation, parking, espace dans les chambres, piscine) mais des aspects négatifs aussi (restaurant bruyant, sur peuplé et nourriture de qualité moyenne, chambres mal insonorisées)
2022년 4월에 7박 숙박함
답변 제공: Natascha S. 님, 2022년 5월 5일
Chère Annabelle, Tout d'abord, je voulais vous remercier d'avoir pris le temps de laisser votre avis et d'avoir choisi le H10 Lanzarote Princess pour vos vacances à Lanzarote. Je suis très heureuse de savoir que vous avez apprécié vos vacances et que vous avez aimé aimé notre personnel, notre gentillesse et notre service. Je tiens à vous rappeler que l'opinion de nos clients est très importante pour nous car elle nous aide à améliorer nos services. Avec nos meilleures salutations,

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comments on Lanzarote Princess
Very well organised, clean and comfortable hotel. All aspects of the hotel were very good and would both return and recommend to anyone,
2022년 3월에 6박 숙박함
답변 제공: Natascha S. 님, 2022년 5월 5일
Dear Mike, First of all I wanted to thank you for taking the time to leave your opinion and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. I am very happy to know that you enjoyed your holidays. I would like to remind you that our guests opinion is very important for us as it helps us to improve our services. We will forward your feedback to the head of the department. We all do hope to welcome you back soon again for another fantastic stay and to show you the improvements! With kind regards,

10/10 - 훌륭해요

STEFANIA

2022년 2월에 10박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Stefania, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 - 훌륭해요

Hilary

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Entertainment team were excellent, especially for the children.
2022년 2월에 7박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Hilary, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 - 훌륭해요

Manuela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
H10 Lanzarote Princess 1er choix à Playa Blanca
2022년 2월에 4박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Manuela, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

Genevieve

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic stay at the lanzarote princess. Everything was kept extremely clean and everything easily accessible with our 2 children (3 and 18 months). The heated pool was a godsend as the main pool was still very cold! The only downside was the “dress code” in the restaurant where men are not allowed to wear shorts. I would understand no sportswear but to say no shorts at all seems odd in a warm climate and also in a restaurant which isn’t high end! Apart from that everything was great!
2022년 2월에 7박 숙박함
답변 제공: Juan Salmerón 님, 2022년 2월 17일
Dear Genevieve, First of all I wanted to thank you for taking the time to leave your opinion and for choosing the H10 Lanzarote Princess for your holidays in Lanzarote. I am very happy to know that you enjoyed your holidays and that you liked our pools and gardens. I would like to remind you that our guest's opinion is very important for us as it helps us to improve our services. The dress code is only during the winter season and it is a rule from the Head Office, we can not do anything about it. I am sorry for any inconvenience this has caused you. We all hope to welcome you back soon again for another fantastic stay. With kind regards,

8/10 - 좋아요

Loic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 7박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Loic, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

Frank

2022년 2월에 2박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Frank, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear Anonymous, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

10/10 - 훌륭해요

DAVID 님, Vancouver

2021년 12월에 6박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 11월 27일
Dear David, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

8/10 - 좋아요

bruce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel with lovely pool area with amazing plants. Great location for restaurants and beach.
2021년 10월에 2박 숙박함

6/10 - 괜찮아요

Graziano

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff,.we didn't like the pool area's closing at 6pm..
2021년 9월에 9박 숙박함

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent 4* hotel I’ve stayed in worse 5*. Really made an effort at H10 to up their game. Upgraded to AI at check in good value if you like a couple of drinks. My only criticism is the pool bar and snack bar mainly only have 1 member of staff. Not enough at busy times and feel sorry for the staff member as they are literally run off their feet. Other than that would 100% recommend and I’ve stayed in 90% of the hotels in Playa Blanca.
2021년 8월에 3박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 12월 12일
Dear Andrew, First of all thank you very much for choosing the H10 Lanzarote Princess and rates us according your experience.From me and all the staff, we do hope to welcome you back soon for another fantastic stay.Kind regards,Bentejui Artiles

2/10 - 너무 별로예요

Lindsey

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here. Worst hotel we’ve been too
The service was appalling. I never review hotels and I’ve never left a hotel before but we didn’t even stay 1 night and got a refund and left. They were so rude it was shocking. Our shower or air con didn’t work in our room - surely something that would always be checked before checking someone in, apparently not. They refused to put us in a new room until gone 9pm when the maintenance admitted defeat and said it couldn’t be fixed. At which point we were told to wait another couple of hours for them to clean a new room for us which we had been asking them to do for hours. No apology not even once. Just patronising and rude. I would never stay here again for free let alone give them any of my money. It was the worst experience I have EVER had at a hotel. We moved to a different hotel and had the best holiday with the most amazing staff and facilities and a working shower! The pictures make this hotel look a lot better than what it does. Very old and run down and the staff just don’t want to be there and don’t care about the guests stay at all. Terrible place. Please don’t do it to yourselves, you will regret it, like we did.
2021년 8월에 5박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 12월 12일
Dear Lindsey,Thank you very much for your review and for choosing the H10 Lanzarote Princess for your holiday in Lanzarote.The most important thing for us is to know that our guests are satisfied with the services we offer and that they enjoy a pleasant stay in our hotel. For the same reason, we attach great importance to the comments of our guests as they help us to improve every day, thus offering better services.We look forward to welcoming you back very soon to show you the improvements we have made.Best regards,Bentejui Artiles

8/10 - 좋아요

MARTA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel muy recomendable
Muy buen hotel, buenos Servicios en general.excelente calidad de la comida del bufet. Limpieza de las habitaciones muy buena. Solamente indicar que no nos hicieron servicio de picnic del desayuno para un día que teníamos una excursión muy pronto por la mañana, hecho que consideramos que tenían que haber dado este servicio siendo un Hotel de 4 estrellas. Pero todo el resto muy bien.
2021년 8월에 7박 숙박함
답변 제공: Bentejui Artiles 님, 2022년 12월 12일
Estimada Marta,En primer lugar, muchas gracias por haber elegido el H10 Lanzarote Princess y por valorar su experiencia.De mi parte y de todo el personal, esperamos volver a recibirle pronto para otra fantástica estancia.Saludos cordiales,Bentejui Artiles

10/10 - 훌륭해요

Cecilia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 8월에 9박 숙박함