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베스트 웨스턴 후버 댐 호텔 - SE 헨더슨, 볼더 시티 여행 후기

3 out of 5
베스트 웨스턴 후버 댐 호텔 - SE 헨더슨, 볼더 시티
704 Nevada Highway, Boulder City, NV

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 520개" "
평점 8 - 좋아요. 1001개 이용 후기 중 295개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 111개" "
평점 4 - 별로예요. 1001개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 37개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
2023년 9월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2023년 9월 29일
Thank you.

8/10 - 좋아요

DAVID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Ken

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hostess was very friendly and informative.
2024년 4월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 4월 14일
Thank you for the feedback, we will pass on the good words,

8/10 - 좋아요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hot tub was not working and there is no bathroom in the pool area.
2024년 4월에 5박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 4월 15일
Thank you for the feedback we are working on these issues.

6/10 - 괜찮아요

Keith

연인과의 여행
별로예요: 직원 및 서비스
Rooms are adequate but not in the best condition ....frayed bedding, scratched furniture. The room was clean but given score of 3 as we received no housekeeping for the 3 day stay despite requesting and being advised we would receive ( in the end, reception staff provided fresh towels and did quick service of room ). Breakfast was fine but would not stay again if in the area.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Harikrishnan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The elevator was broken, noisy neighbors, the room doors were accessible to anyone from outside, no breakfast included. The air conditioner and fan made lot of sound and we couldn’t sleep. Avoid this hotel.
2024년 3월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 4월 15일
I do apologize you did not have a great stay, hopefully you will try us again in the future.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 편의 시설/서비스
Everything was great just like last year when we stayed that’s why we came back this year.
2024년 4월에 3박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 4월 7일
Thank you for your kind words, come back and see us next year!

2/10 - 너무 별로예요

Dustin

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checkin was awful. We arrived later afternoon and no one was at the front counter. Lobby doors locked. We waited 10 full minutes for sometime to arrive and unlock the door for us to check in. Very odd. We were then informed the hot tub wasn’t working. The hot tub is one of the main reasons we booked this hotel. Nowhere on the website did it state the hot tub was out of service. It appeared to us the hottub hasn’t been in service for years, nor will it be. So not only did the front desk clerk lie to us, the hotel was unwilling to give us a discount or partially refund us. Room was dirty, tub drain didn’t work, and there was mold in the grout tub surround. Wayyyyy overpriced for value. Thumbs down and a 1 star!
2024년 3월에 2박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 4월 6일
Thank you for taking the time to provide us with your feedback. You are correct the hot tub is currently down, this is why it is not listed as an amenity on Expedia. It has not been down very long and we are working with the proper teams to move forward. There are times the front desk staff need to attend to guests that have already checked in. As far as your other concerns I will look into this information, we hope you'll consider joining us again in the future.

10/10 - 훌륭해요

Kirsten 님, Issaquah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After a long drive, this place was just what i needed. Very comfortable and clean with several restaurants within walking distance. Front desk was welcoming and even had treats for the dogs! I always love staying at Best Western hotels
2024년 4월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 4월 3일
Thank you very much, glad you enjoyed your stay. Come back and see us again.

6/10 - 괜찮아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice hotel, appeared to be recently renovated, but nothing special, certainly not for the rate we paid.
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 30일
Thank you so much for your review Kalyn! We appreciate your time spent with us here at BW Hoover Dam.

6/10 - 괜찮아요

Christina

좋아요: 직원 및 서비스
2024년 3월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 3월 29일
Thank you for the review and for staying at BW Hoover Dam!

8/10 - 좋아요

Sergio

가족 여행
좋아요: 청결 상태, 직원 및 서비스
If you want sleep good and relax I can recommend
2024년 3월에 2박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 3월 25일
Thank you so much for your kindness, we hope to see you again soon!

8/10 - 좋아요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’m thankful the staff let us check in early and let me change my room to the first floor for my elderly father.
2024년 3월에 2박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 3월 25일
Thank you for your kindness, we are glad we were able to accomodate you. We hope you'll join us again soon!

10/10 - 훌륭해요

Cindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean, and safe property. Nice pool too. Also, front desk clerk, Katie was a pleasure.
2024년 3월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 3월 25일
Thank you for your kind review, we hope to see you again soon!

4/10 - 별로예요

jorgen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This place is so thin walled that you will hear the person next door (over or below) blink. When they open the shower you have the sound of a tornado in your room
2024년 3월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 3월 13일
Thank you for letting us know, we will be sharing the information with the right departments.

8/10 - 좋아요

Manon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Endroit propre et tranquille et déjeuner très correct.
2024년 3월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 3월 13일
Thank you very much. Please come see us again.

10/10 - 훌륭해요

Kalyn Elisabeth

2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 30일
Thank you so much for your review Kalyn! We appreciate your time spent with us here at BW Hoover Dam.

6/10 - 괜찮아요

Timothy

가족 여행
좋아요: 직원 및 서비스
Loud music outside the office and by pool until 9pm. Staff said they weren't allowed to turn it off. We moved after the 1st night to the far end of the complex and it was better. Breakfast is marginal. Thin walls - turned on AC for "white noise" but it was very noisy.
2024년 3월에 3박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 3월 9일
Thank you for taking the time to give us your thoughts. I will discuss these concerns with my team and see what steps we can take to better future stays. We hope you'll come back and join us again soon.

8/10 - 좋아요

Deanna

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 3월 4일
Thank you for your kind review, we hope you'll come see us again soon.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice simple rooms. Clean. Friendly front desk staff.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 29일
Thank you so much for your kind words, Tim. We're so happy you enjoyed your stay with us!

6/10 - 괜찮아요

Craig

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator to upper rooms, great water pressure, very friendly front desk staff, clean parking lot and building... Room was not cleaned for 3 days even when requested. We were forgotten.
2024년 2월에 3박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 27일
Thank you for taking the time to give your valuable feedback. I will discuss this matter with my team, I apologize you did not get the service requested.

10/10 - 훌륭해요

Rod

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff
2024년 2월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 2월 27일
Thank you so much. We will let the staff know.

10/10 - 훌륭해요

Samuel 님, Norwalk

2024년 2월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 3월 22일
Thank you for your kind review. Come see us again soon!

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 23일
Thank you for the kind review, we hope you'll join us again soon.

6/10 - 괜찮아요

Nancy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I have stayed here many times. I was disappointed this time since I was not able to check into my room until 5pm since it was not ready. I got there at 3:30, suppose to be able to check in at 4pm. Needless to say I had lots of time to kill. The other disappointing thing was the breakfast. Before we were sent to the restaurant across the street which was excellent. This time it was in house and there was not an option for anything healthy. The eggs sere obvious powder and tasted horrible, no fruit or oatmeal, the sausage was very greasy.
2024년 2월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 20일
Thank you for taking the time to give us your feedback. You checked in at 3:59 PM, I can understand the frustration of the wait the room you booked is the only room of this room type that is on property. For this reason, we cannot guarantee early check in will be available. I will discuss your breakfast concerns with my staff to see how we can better future stays. We hope to see you again soon.

8/10 - 좋아요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What was nice was that my husband and I could just walk to get something to eat What we didn’t like was that the room was a little stuffy and it was hard to unjust the thermostat. But Al in all it was very nice
2024년 2월에 2박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 20일
Thank you for taking the time to give us your input, I will discuss this with my team to see how we can better future guest stays. Come back and join us again soon.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The person who checked us in was so helpful & kind! The room was exactly what I thought it was going to be. My family of 4 (7 & 10 year old kids) shared the pull out couch bed in the suit style room. Breakfast was great!
2024년 2월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 19일
Thank you for taking the time to give us your feedback! I am so happy to hear you enjoyed your stay, we hope you'll come back and join us again soon!

6/10 - 괜찮아요

Anne

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 19일
Thank you for your kind review, we hope to see you again soon.

8/10 - 좋아요

bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice breakfast. Very accommodating
2024년 2월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 13일
Thank you for taking the time to give your kind review. We hope you'll join us again soon!

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plenty of parking, check in was smooth and helpful. Nice bar on property. All good!
2024년 2월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 6일
Thank you for your kind words, come see us again soon!

10/10 - 훌륭해요

Morlee

2024년 2월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 2월 6일
Thank you for your kind review, we hope to see you again soon!

2/10 - 너무 별로예요

Sandra

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our room had alot of issues . The TV wouldn't turn on with the remote, I had to call the front desk to come over and turn it on manually, she stated this happens alot and left. Once I turned the TV off, I couldn't get the it turned back on. I tried several times to turn it on manually but gave up frustrated. The room next to us was so loud that I still hear everything they said even with my earplugs in!! Finally at 1am they quit. Lastly, after a rough night, a nice hot shower sounded good before breakfast. I tried for 15 minutes for hot water, thinking it needed time to heat up and what I got wasn't close to pee warm water. We decided to check out and mentioned our issues to the front desk person who got a bit defensive instead making note to the room issues. My overall experience was terrible, for the amount of money you pay for the hotel, taxes, etc., a quiet room, comfortable bed and a hot shower is not to much to ask for. I would not recommend this place to anyone!!!!
2024년 1월에 2박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 30일
I appreciate you taking the time to give us this feedback, this information is important as we move forward with new changes and updates. I will discuss with my team to see what steps can be taken to better future stays. We hope you'll consider staying with us in the future.

6/10 - 괜찮아요

Sheila 님, Los Banos

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 24일
Thank you for taking the time to give us your review, come see us again soon!

8/10 - 좋아요

Matt

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 20일
Thank you for the kind review, look forward to a future stay with us.

8/10 - 좋아요

Joshua

2024년 1월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 20일
Thank you for a great stay, come see us again soon!

10/10 - 훌륭해요

Irina 님, Apex

단체 여행, 연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 1월 17일
Thank you so much .

10/10 - 훌륭해요

Juan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy lindo
2024년 1월에 6박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 14일
Thank you for your kind words, we hope you'll join us again soon!

2/10 - 너무 별로예요

zachary

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They didn't even have the handicap room I booked told me the third party I booked with never told them about it Had to take a handicap room with only one bed for to people Thanks Expedia your not very good and I would advise others not to do business with you guys thanks for ruining my trip
2024년 1월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 10일
Thank you for taking the time to give us your feedback, I am sorry to hear that there was a booking error. We hope you will join us at the property again in the future as we do have accessible room types available upon request and availability.

2/10 - 너무 별로예요

JASMINE

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel advertised an indoor pool that would quote "be great for parents when its cold outside." But when we areived the pool was closed for the season, there isn't anywhere on the website that says the indoor pool closes for the season. The pool is the only reason I booked this place. The beds were hard as rocks, it was so still that if you flopped down to hard you would hurt yourself. Housekeeping kept passing our room up even though I signed a form stating I wanted housekeeping everyday. The only thing I liked about this place was the free breakfast. But I will never be going back.
2023년 12월에 8박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 10일
Thank you for taking the time to provide valuable feedback. We are currently in the process of making changes so the pool is heated, the requested changes to our site have been updated. We hope you'll join us again in the future so you can enjoy our updates.

2/10 - 너무 별로예요

Nichole

가족 여행
별로예요: 숙박 시설 상태 및 시설
Property would not let us cancel our room 2hrs. After booking. Paid 150.00 for a service that was not provided
2024년 1월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 14일
I appreciate you following up, non-refundable reservations are discounted rates because the agreement states you won't be getting any compensation should anything happen. There are other rates that allow you flexibility for cancellation without penalty.

4/10 - 별로예요

Karl

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 10일
We wish to hear your thoughts and hope you'll join us again in the future.

10/10 - 훌륭해요

Micaela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 10일
Thank you for your review, have a great day. We hope to see you again soon!

8/10 - 좋아요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was fine but all of the rooms are only accessible from the outside. And when people walk by your room it’s quiet load. Breakfast in the morning was great.
2023년 12월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 10일
Thank you for your kind words, I will discuss with my team to see what steps we can take to mitigate the noise. We hope to see you back in the future!

8/10 - 좋아요

Muthu

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good breakfast
2023년 12월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 10일
Thank you for your review, come back and see us again soon!

10/10 - 훌륭해요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 1월 2일
Thank You.

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sleeper Spot Outside Vegas
Fantastic location in proximity to numerous attractions. Staff was friendly and accommodating. Great overall experience and we will be back.
2023년 12월에 3박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 1월 2일
Thank you for the feedback we appreciate it.

4/10 - 별로예요

Juan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Best Western Hoover Dam 님, 2024년 1월 10일
We wish to hear your thoughts and hope you'll join us again in the future.

10/10 - 훌륭해요

Stan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasantly surprised when we got there. I initially booked it because of the overall ratings and it was just as advertised. I would recommend this hotel.
2023년 12월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2024년 1월 2일
Thank you so much.

10/10 - 훌륭해요

Steven 님, West Windsor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: BW Hoover Dam 님, 2023년 12월 30일
Thank you so much, please coma back and see us again.

8/10 - 좋아요

Jackson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Best Western Hoover Dam 님, 2024년 1월 20일
We're glad you enjoyed your stay, we hope to see you again soon!