고급 침구, 필로우탑 침대, 객실 내 금고, 책상

더블트리 바이 힐튼 라스베이거스 에어포트 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 490개" "
평점 8 - 좋아요. 1004개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 104개" "
평점 4 - 별로예요. 1004개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 56개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Lee

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
일만 할수 있어요
에어컨이 너무 시끄러워서 더위냐 소음이냐 선택했어야 함.
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location near airport
Hotel staff were amazingly kind and supportive.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
스트립에서 멀지만, 가족이 지내기에 조용한 호텔.
라스베가스 렌터카터미널과 가까이 있어 밤늦게 도착해도 금방 호텔에 체크인 할 수 있었습니다. 공항근처에 있지만 그다지 시끄럽지 않았습니다. 조식이 포함된 Bed & Breakfast 로 예약하면 프론트에서 조식권을 받아 아침식사 할 수 있습니다. 고속도로에 인접해 있어서 렌터카를 이용한 여행에는 불편함이 없었습니다. 방에 있는 에어컨이 좀 오래되어서 소음이 있었습니다만 일정시간 틀고 꺼두어도, 실내가 덥지는 않았습니다.

8/10 - 좋아요

no name 님, korea

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
더블트리여서 좋지만 애매한위치 낡은 느낌
더블트리는 언제나 편안하고 훌륭합니다 침구 조식 운영상태등 더할나위없습니다. 위치는 공항옆 고속도로옆이라 상당히 소란스럽습니다만 공항 입출구 반대편이라 거의 스트립과 차이없게 멀어요 세면대 욕조 물이 잘 안빠지고 수건도 기름냄세가 남아있어 좀 불편함이 있었으나 티아이 엠지엠급 이하 라스베가스 대형호텔의 어처구니없는 상태와 불편함에 비하면 저에게는 더할나위없는 좋은 선택이었습니다

2/10 - 너무 별로예요

John

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property caught on fire during my stay at 2am. We had to wait for hours to get our belongings after evacuating and no accommodations were made for other hotels. Zero chance I would ever stay at this property again.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Sierra

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First paying for parking at a hotel is ridiculous. The price of the room for a double queen at $230 should come with parking. Only one elevator worked and my confidence in it was quiet low due to the amount of screeching it did. This also resulted in long waits for the elevator as everytime it stopped at your floor it was full and you couldn't get on. I'm glad I'd spent the last 5 days camping in the desert and didn't mind the cold shower since there was zero hot water anyways. Then the website said there was a continental breakfast but failed to mention you'd be charged for that as well. The nickle and diming you with the parking and breakfast combined with the elevator issues and no hot water made me feel like they really couldn't care less about the comfort of thier guest. The front staff and cleaning staff were super nice and helpful but upper management should definitely consider taking better care of the people that stay there.
2024년 3월에 1박 숙박함
답변 제공: Gian B 님, 2024년 3월 24일
Greetings Sierra,We're sorry to hear about your most recent experience. Please know that we take your feedback seriously and we are actively working to address the issues you've mentioned to improve our services. We apologize about having just one elevator, we will have our renovations soon and we will fix this issue soon. In regard to breakfast, we do charge for breakfast, but you can book a room that includes breakfast. I hope you give us another chance in the future.Warm Regards,Gian

4/10 - 별로예요

Jackie

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms need to be updated Uncomfortable bed, broken window shade, old shower curtain
2024년 3월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 3월 5일
Hello Jackie, Thank you for your most recent stay. We greatly appreciate your feedback. I have great news! We will be starting our full hotel renovation in April 2024, which will be amazing. We do hope that you visit us again later this year, to experience our new hotel.

10/10 - 훌륭해요

Kimberly 님, Concord

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very efficient, helpful and welcoming! Serena and Lynette do a great job at the front desk. The airport shuttle service is a great amenity. The bathroom is very clean and well-stocked.
2024년 3월에 1박 숙박함
답변 제공: Gian B 님, 2024년 3월 2일
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Jennifer

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

todd

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Jasmin G. 님, 2024년 3월 5일
Hello Todd, Thank you for your most recent stay. We appreciate your rating and hope to welcome you back soon.P.S. We will be starting our full hotel renovation in April 2024. We cannot wait for you to see and experience our new hotel.

10/10 - 훌륭해요

Jebidiah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pick up from airport was a five min wait. Driver was very informative of local area. Great service.
2024년 2월에 1박 숙박함
답변 제공: Gian B 님, 2024년 3월 2일
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

8/10 - 좋아요

Imani 님, Hayward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good clean place, nice staff, transportation to airport is a plus
2024년 1월에 1박 숙박함
답변 제공: Gian B 님, 2024년 3월 2일
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

4/10 - 별로예요

Meghan

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
We stayed here for one night before our trip-on-the-strip started because it was expensive for the weekend, it is close to the airport, and we were getting in late. To start off, check in was easy, the hotel lobby was clean, and they had it decorated cute for Christmas. The workers chill. However, I could not shower in the hotel, it was absolutely disgusting in the bathroom. The shower head was covered in gunk and the drain looked like something was going to crawl up and kill me. I was afraid to touch anything, and the toilet was dodgy. The sheets were clean, the tabletops were not. Overall my expectations weren’t going to be great anyway, but for this one being the ‘better’ option of the hotels near the airport, I was shocked that it was able to lower my already low expectations of basic-level hotels. 👍
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Meghan, Thank you for your most recent stay. We greatly appreciate your business and your feedback. I am sorry that we did not meet your expectations, but please know that your concerns will be addressed with our team to ensure quality. Our hotel will be undergoing a full hotel renovation this spring and we hope to welcome you back to our New Hotel.

2/10 - 너무 별로예요

Philip

2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Philip, We are so sorry that your stay did not meet your expectations. We welcome your feedback as we use to improve our quality of service.

4/10 - 별로예요

Junchul

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Junchul,Thank you for staying with us. We greatly appreciate your feedback as we use guest comments to improve our services or celebrate successes. If there was anything we could have done to improve your stay, please let us know. Our goal is to always provide a great guest experience.

4/10 - 별로예요

Sue

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service not good, heater so noisy, couldn’t sleep.
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Sue, Thank you for your most recent visit to our hotel. I am sorry to hear that your stay was not as comfortable as we hoped. I have addressed your concerns with the team in efforts of correcting the noise from the unit. If there is anything further that you would like to share regarding the service you received, please let us know.We hope to welcome you back in the future.

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Frindly staff. Close to airport. Shuttle was quick to pickup, shuttle ride is less than 10 minutes to airport.
2023년 12월에 1박 숙박함
답변 제공: Gian B 님, 2024년 3월 2일
Thank you so much for your kind words!We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Naveen

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is a weird smell of old building in the hotel and also the bathrooms had a used towel and the water was not draining fast enough. The beds were so old that they went deep in on both sides of the bed while the center is elevated. Add to this the hotel charges $10 for parking on the property when the rates are already ridiculous for this kind of a hotel. Very disappointed with the hotel, the price and the overall experience of staying in here.
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Naceen, Thank you for your most recent visit to our hotel. We greatly appreciate your business and regret that we did not meet expectations. Our hotel will be undergoing a full renovation this coming spring and I am sure you would love it. If your travel plans bring you back to Las Vegas, please keep us in mind.

8/10 - 좋아요

Jana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and well taken care of.
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Jana, Thank you for visiting us. We greatly appreciate your business and feedback. If your travel plans bring you back to Las Vegas, we hope to have the opportunity to serve you.

10/10 - 훌륭해요

Francisco and Gloria

2023년 12월에 2박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Hi Francisco, Thank you for your most recent visit. We greatly appreciate your feedback and are pleased that you enjoyed your stay. We have some great changes coming down the pipeline with our hotel renovation and hope to welcome you back soon.

10/10 - 훌륭해요

Sonia

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Sonia, Thank you for staying with us. We greatly appreciate your 5* rating and are so pleased that you enjoyed your stay. Please keep us in mind should your travel plans bring you back to Las Vegas!

10/10 - 훌륭해요

Steven

2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Hi Steven, WOW, thank you for the 10* rating! We greatly appreciate it and hope to see you again soon.

8/10 - 좋아요

Kelsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Kelsey, Thank you for staying with us and for providing a rating. We are pleased to hear that you enjoyed your stay and hope to welcome you back in the future.

4/10 - 별로예요

Terry

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
The heater wasn’t working…and there were not extra blankets….loooong night :(
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Terry, Thank you for your most recent stay and for providing feedback. It is always our goal to provide great service and it looks like we dropped the ball. I have shared your feedback with engineering team regarding the heater. We certainly could have brought an additional blanket to you and I am sorry that was not done. Its always our goal to ensure guest satisfaction. We would be grateful for the opportunity to welcome you back in the future.

8/10 - 좋아요

JONATHAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charging For Wifi and Parking
I forgot this was a Hilton style hotel and they charge for parking (even though it’s out at the Aeroport, and wifi (or using you info, in exchange, still wrong).
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Jonathan, Thank you for your most recent visit and for providing feedback on your stay. I am sorry that your stay was not as expected. We do provide complimentary wi-fi to all registered guests. There is an additional fee for premium. If there is anything further, we could have done to make your stay more enjoyable, please let us know.

4/10 - 별로예요

Esteban

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived late in the evening and had to wait 30 min because the person that manages the front desk was also the shuttle to airport driver - even though he tried to amend with good service makes no sense to be that under staff … the room was dated but clean - don’t think we will stay there again
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 17일
Dear Esteban, Thank you for your most recent stay. We greatly appreciate your business. We sincerely regret that we did not meet your expectations. We are investigating the reasoning for the delayed check-in and understand that this was an inconvenience. Our hotel will be undergoing a full hotel renovation starting in April 2024 which will correct any dissatisfaction with the age/ style of our accommodations. I do hope that we have another opportunity to welcome you back and provide the service you deserve. Thank you again.

10/10 - 훌륭해요

DEVON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Service
Airport pick up was quick and friendly. Check in was efficient. Stay was quick but just what we needed
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Hi Devon, Thank you for your most recent visit and feedback. We are so pleased to hear that you enjoyed your stay. Please keep us in mind for any future visits to Las Vegas. We would love to welcome you back!

10/10 - 훌륭해요

Desenhos

2023년 12월에 2박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 14일
Desenhos, Thank you for your most recent stay and for providing us with a 5star rating. We greatly appreciate your business and hope to be of service for future plans to Las Vegas

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were awesome the made us feel comfortable. Our shuttle driver Sven, was so friendly and courteous. He picked us up from the airport when we arrived and greeted us with warm cookies. He also made sure that i made it to the airport on time to catch my flight back home! We'll definitely be staying there again soon.
2023년 12월에 2박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 14일
Dear Cynthia, Thank you for sharing your experience from your most recent stay. We greatly appreciate your business and hope to be of service for future trips to Las Vegas. Thank you as well for your compliments on our team member. I will be sure to share your feedback with the team. Thank you again and Happy Holidays!

6/10 - 괜찮아요

Amber

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 13일
Dear Amber, Thank you for your rating. We greatly appreciate your business and hope to have an opportunity to welcome you again.

10/10 - 훌륭해요

Samanthi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean.
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 14일
Dear Samanthi, Thank you for staying with us and for providing us with a 5 star rating. We greatly appreciate your business and hope to see you again.

4/10 - 별로예요

Sandy

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
We waited over an hour at the airport to be picked up. When my husband called to see what the hold up was the desk clerk was rude and not helpful. We had been traveling for over 15 hours and were tired and I was sick. We finally got to the hotel a little after midnight. They charged us 394.00!! I said for one night! When I booked the hotel they had sent me the cost in sterling or pounds so I had no idea it was going to be so expensive. No breakfast included- a Huge sign at the door 10.00 to park your car! 3 weeks ago we stayed at La Quinta not far from your establishment. Very clean-up to date-free breakfast- free parking and half the price. We will go back there- your warm cookie on arrival does not make up for everything you are lacking.
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 14일
Dear Sandy, Thank you for staying with us and for providing us with your review. We appreciate your business and we are sorry that your experience was not as you expected. We do strive to make sure that all of our guests are satisfied. We will be undergoing a full hotel renovation starting in the spring. I hope that we have an opportunity to welcome you back then.

8/10 - 좋아요

Carlee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 14일
Dear Carlee, Thank you for staying with us and providing us with your rating. we greatly appreciate your business and hope to be of service for future travel plans to Las Vegas. Happy Holidays to you!

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They let us check in a little early
2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 14일
Dear Scott, Thank you for staying with us and providing us with a 4star rating. We greatly appreciate your business and hope to welcome you back in the future.

8/10 - 좋아요

Alison

답변 제공: Jasmin G. 님, 2024년 3월 6일
Hello Alison, Thank you for your most recent stay. We appreciate your rating and hope to welcome you back soon.P.S. We will be starting our full hotel renovation in April 2024. We cannot wait for you to see and experience our new hotel.

2/10 - 너무 별로예요

Rosalie

2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 8일
Dear Rosalie, Thank you for your most recent stay. I am sorry that we missed the mark and did not meeting your expectations. If you have an opportunity, I would love to learn more about your stay experience in efforts of improving our quality of service.

2/10 - 너무 별로예요

Jean-Cedric

2023년 12월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Jean-Cedric, Thank you for your most recent stay and for providing a ratings. I regret that you did not have a good experience. I welcome your feedback as we do use this information to improve our services and amenities. If your travel plans bring you back to Las Vegas, we would love to welcome you back.

8/10 - 좋아요

Wayne

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was a distinct odor everytime the air came on
2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 8일
Dear Wayne, Thank you for your review. I greatly appreciate your feedback and have shared your review with our engineering and housekeeping team in efforts of correct the issue. We do have to have the opportunity to welcome you back to our hotel in the near future.

6/10 - 괜찮아요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2024년 1월 9일
Dear Kristen, Thank you for your most recent visit and for providing a rating for your stay. It looks like we didnt quite hit the mark. Please let us know if there were any issues with your stay. Our goal is to ensure all guest have a great experience.

10/10 - 훌륭해요

Kami

2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 14일
Dear Kami, Thank you for your most recent stay. We are thrilled that you enjoyed yourself and greatly appreciate the 5star rating. Should your travels bring you back to Las Vegas, we hope to be of service.

10/10 - 훌륭해요

Malesia

2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 14일
Dear Malesia, Thank you for your 5-star rating! We greatly appreciate your business and hope to welcome you back for next visit to Las Vegas

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carlos at the front desk is amazing!
2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 8일
Dear Nicole! WOW, thank you for your comment on our team member. Carlos is a wonderful addition to our team and will be delighted to see your comment. We greatly appreciate your business and hope to see you again.

10/10 - 훌륭해요

Lauren 님, Raleigh

2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 8일
Dear Lauren, Thank you for your 5 star review! We are happy to hear that you enjoyed your stay. We hope to welcome you back for your next trip to Las Vegas.

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 8일
Dear Michael, Thank you for staying with us and sharing your review. It looks like we have missed the mark. If there is anything that we could have done differently to change your experience, please let us know. We do strive to make all guest satisfied and we hope to have the opportunity to welcome you in the future

2/10 - 너무 별로예요

Sarah

2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 8일
Dear Sarah, Thank you for your most recent stay and review. We are sorry that we missed the mark during your stay. I would love to learn more about your stay experience so that we can improve our overall guest experience. We do appreciate you as our guest and hope to have an opportunity to welcome you back in the future.

10/10 - 훌륭해요

Terrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 8일
Dear Terrie, Thank you for your perfect rating. I am pleased that you were satisfied with your stay and service. We greatly appreciate your business and hope that you keep us in mind for future plans back to Las Vegas.

6/10 - 괜찮아요

Sonia

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
I book 2 rooms one for my family and the other one for my friend, I pay for both rooms at the time that I booked them, mind you, only one of my rooms was ready the other one took almost 2 hours for my friend and her kids to get her room and her with a 3 months old baby and on top of it, they told us that VIP customers had preferences Vs us , even though I had pay for the rooms 8 days prior to our arrival
2023년 10월에 1박 숙박함
답변 제공: PB -Manager 님, 2023년 10월 31일
Thank you for taking time to leave a review. We appreciate your patience while the 2nd room was being prepared for your friend. We were completely sold out and were doing our best to get the room type cleaned that your friend had reserved. Additionally all of our guest are treated equally, we don't ever refer to our guest as VIP guests because they all are VIP's in our eyes. Again thank you and I know 20 minutes can seem like forever and we apologize for the inconvience.

8/10 - 좋아요

junko 님, Shoreline

2023년 10월에 1박 숙박함
답변 제공: Jasmin G. 님, 2023년 12월 8일
Dear Junko, Thank you for your 4 star review. We greatly appreciate your business and hope to be of service for future trips to Las Vegas

6/10 - 괜찮아요

Woodbridge

연인과의 여행
Room smelled
2023년 10월에 2박 숙박함
답변 제공: PB -Manager 님, 2023년 10월 31일
Thank you for taking the time to leave a review, We really wish you would have made us aware during your stay. We could have switched your room and Had Housekeeping look into why there was a smell.