리셉션
예약 가능 여부 확인

라 퀸타 인 & 스위트 바이 윈덤 라스베이거스 서멀린 테크 여행 후기

2.5 out of 5
라 퀸타 인 & 스위트 바이 윈덤 라스베이거스 서멀린 테크
7101 Cascade Valley Ct, Las Vegas, NV

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1211개 이용 후기 중 417개" "
평점 8 - 좋아요. 1211개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1211개 이용 후기 중 218개" "
평점 4 - 별로예요. 1211개 이용 후기 중 157개" "
평점 2 - 너무 별로예요. 1211개 이용 후기 중 149개" "

7.0/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

JEONGHG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: dsegura 님, 2024년 1월 18일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

8/10 - 좋아요

Tricia Marie

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful with providing advice and suggestions.
2024년 4월에 8박 숙박함

2/10 - 너무 별로예요

Nicholas

별로예요: 편의 시설/서비스
250 dollar deposit only stated after arriving. Should be required to be in listing as that makes room rates effectively 410 per night and the recent reviews show that the hotel isnt worth even base fees
2024년 4월에 1박 숙박함
답변 제공: dsegura 님, 2024년 4월 18일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Stacey

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Place is falling apart. Pool and spa broke. Breakfast was horrible in day one the sausage was not edible. Day two there was no sausage only scrambled eggs. The juice machine was not working. The hot water was an issue every time you showered or bathed. Staff was very nice.
2024년 4월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 18일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Susan

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty! Fixtures falling apart. The mattress was so worn out that we sank in the middle and woke up with bad backs. Needless to say, we left early.
2024년 4월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 17일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 - 괜찮아요

Kurt

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The main positive aspects were the two guys at the front desk in the afternoon/evening who were very friendly and helpful. We also enjoyed the complementary breakfast. On the negative side were that the pool and hot tub weren't working, with no apparent repair date in sight. Also the hot water in the shower was very inconsistent. Lastly, it was very difficult to open the door with the key cards. One card quit working altogether and had to be replaced.
2024년 4월에 4박 숙박함
답변 제공: dsegura 님, 2024년 4월 17일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Kristopher

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Maintenance was extraordinarily poor. A/C didn't work. Maintenance called. Still didn't work. Bathroom sink clogged when we arrived. Wrong room assignment twice. Something broken or out of order everywhere you look. However, staff was incredibly nice and did there best to address a property management clearly cares nothing about.
2024년 4월에 3박 숙박함
답변 제공: dsegura 님, 2024년 4월 16일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 - 훌륭해요

Oriana

2024년 4월에 3박 숙박함
답변 제공: dsegura 님, 2024년 4월 17일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Ed

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel did not have a king bed like Had reserved. I a room with 2 beds. It was dirty and when I called the front desk to ask about soda machine they told me to go to the hotel next door? A10am I tried to take a shower but the hot water didn’t work I called the desk and they said it was a busy time and the hotel is old. I checked out and went to the hotel next door.
2024년 4월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 16일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Robin Lynette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was filthy. We ended up NOT staying because of that reason. We didn't have any trouble getting our money returned.
2024년 4월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 16일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 - 훌륭해요

Katya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very helpful, accommodating and nice! The rooms were nice.
2024년 4월에 1박 숙박함
답변 제공: dsegura 님, 2024년 4월 11일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 - 별로예요

Mike

별로예요: 숙박 시설 상태 및 시설
Rooms were run down. Half the lights didnt work with a poor cold shower
2024년 4월에 1박 숙박함
답변 제공: dsegura 님, 2024년 4월 11일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Barbara

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You only get your room cleaned every 3 days if you request it before 8 am. What they save on not cleaning or giving you more then one towel per person every 3 day they spend on the smelliest air freshener ever! With not getting the room cleaned often they have the smallest trash cans and no place to put the trash. Many things were out of order here! No ice on the first floor, television only worked sometimes. The menu on the tv said no information for many days! The juice machine at breakfast never worked. Husband went to take a shower only to discover no water. I called the front desk and was told they turned off the water because people were complaining there was no hot water! WTH!!
2024년 4월에 5박 숙박함
답변 제공: dsegura 님, 2024년 4월 9일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Jacque

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pool was out of order, ice machine out of order, juice machine with breakfast out of order, cold water showers, blood on floor of elevator until we mentioned it to staff. Staff was friendly but offered no adjustments.
2024년 4월에 3박 숙박함
답변 제공: dsegura 님, 2024년 4월 9일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in really bad condition, the elevator has pealing wallpaper and a warped door. The wind makes a VERY loud high pitched humming through the A/C unit all night. The bathroom vanity was all chewed up. I could have stayed in a casino for less money and it would have been much nicer. Very disappointed. Staff was very nice!!!!
2024년 4월에 3박 숙박함
답변 제공: dsegura 님, 2024년 4월 9일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 - 훌륭해요

Deseria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was great. Staff was awesome and attentive.
2024년 4월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 9일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 - 훌륭해요

Err

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location
답변 제공: dsegura 님, 2024년 4월 9일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 - 훌륭해요

Err

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good place very quite close to freeway and Shopping center
2024년 4월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 9일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Talaya

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The back door was supposed to be locked but it wasn’t, meaning anybody can access the property without having to be a guest. Suite door was broken and very hard to open. Bath tube was dented, damaged, and stained. Couch was very dirty. Appliance very old & a.c. not strong at all.
2024년 4월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 9일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was great.
2024년 2월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 9일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Cynthia

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room itself was nice and bed was comfortable, but huge cockroach was in room in morning. So afraid left room immediately. Told woman at front desk she just said it was big. I have pics. I received a very small refund. I'm afraid of bugs.
2024년 3월에 1박 숙박함
답변 제공: dsegura 님, 2024년 4월 5일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 - 괜찮아요

Pamela

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태
The room was clean. Comfortable bed. Weird thing but the toilet is very short, low to the ground. (Good thing I've been doing my squats) Lots of noise from the freeway.
2024년 4월에 1박 숙박함
답변 제공: dsegura 님, 2024년 4월 3일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 - 훌륭해요

Patricia 님, Moreno Valley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet, away from the chaos
2024년 3월에 3박 숙박함
답변 제공: dsegura 님, 2024년 4월 3일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

4/10 - 별로예요

Charles

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
No pool, no hot tub, limited breakfast, no juices, exterior doors locks were broken, easy access to all! Rooms were clean, tv did not operate properly! Shower had no hot water.
2024년 3월에 3박 숙박함
답변 제공: dsegura 님, 2024년 4월 3일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Layne

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No hot water in Shower. Tried in the morning, afternoon and evening and only luke warm at best Had to move to another hotel.
2024년 3월에 4박 숙박함
답변 제공: dsegura 님, 2024년 3월 27일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Brandon

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool and hot tub weren't working. Our bed was hard and warped outward. We didn't have hot water in the shower, however when I notified them about the shower, they had it fixed within a couple hours.
2024년 3월에 3박 숙박함
답변 제공: dsegura 님, 2024년 3월 27일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Donielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked double beds however, only got a king. I was told by the front desk that Expedia always double books, and since they were sold out, there was nothing that they could do. The reservation was made for 4 guests and it was impossible for my husband and I to sleep on the pullout couch, which is clearly a single user only bed. We ended up sleeping on the floor for a $200 plus a night booking. Not to mention the key to the room was constantly malfunctioning and requires many tries to open. The saving grace was the hotel front staff. Jason was amazingly nice even though this was beyond his control. However, he could have offered a discounted rate which would have saved the day.
2024년 3월에 2박 숙박함
답변 제공: dsegura 님, 2024년 3월 27일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff. Good breakfast.
2024년 3월에 2박 숙박함
답변 제공: dsegura 님, 2024년 3월 27일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 - 너무 별로예요

nakia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: dsegura 님, 2024년 3월 27일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 - 괜찮아요

Christian

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Just dirty floor in hotel,dirty stairway, odd smells throughout the hotel, very old need renovation, small TV and old.
2024년 3월에 1박 숙박함
답변 제공: dsegura 님, 2024년 3월 21일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 - 좋아요

Sandee

2024년 3월에 2박 숙박함
답변 제공: dsegura 님, 2024년 4월 9일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 - 괜찮아요

Mayra E

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The tub was dirty and had pubic hairs. I asked for towels and they told me to go to the lobby to ask for them.
2024년 3월에 2박 숙박함
답변 제공: dsegura 님, 2024년 3월 21일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 - 훌륭해요

Branden

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a pretty every day run of the mall clean hotel. at its price point it gets a five star. I can’t think of anything negative about the property.
2024년 3월에 2박 숙박함
답변 제공: dsegura 님, 2024년 3월 21일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 - 훌륭해요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent choice! was a wonderful experience. The one we stayed in in Reno was HORRIFIC! so, this was a great experience/comeback!
2024년 3월에 1박 숙박함
답변 제공: dsegura 님, 2024년 3월 21일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
overall great for business travel
2024년 3월에 2박 숙박함
답변 제공: dsegura 님, 2024년 3월 21일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 - 괜찮아요

Kris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: dsegura 님, 2024년 3월 21일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Brittiny

별로예요: 청결 상태, 편의 시설/서비스
Smelt like smoke and no hot water. Room was filthy.
2024년 2월에 2박 숙박함
답변 제공: dsegura 님, 2024년 3월 14일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 - 좋아요

Tracy

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I felt that the property could have been better maintained … there were broken handles on the bathroom door and and a huge buildup of calcium deposits and standing water in the tub…on a positive note, the staff was wonderful and extremely accommodating and the breakfast was wonderful.
2024년 3월에 3박 숙박함
답변 제공: dsegura 님, 2024년 3월 14일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Lidia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not cleaned. Hôtel needs to be upgraded.
2024년 3월에 1박 숙박함
답변 제공: dsegura 님, 2024년 3월 14일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 - 괜찮아요

Steven

출장 여행
별로예요: 숙박 시설 상태 및 시설
No ac just a fan to cool the room and it still dont cool
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was good
2024년 3월에 1박 숙박함
답변 제공: dsegura 님, 2024년 3월 14일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Thomas

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Security door was unlocked and broken 24/7. Room 111 is a dog friendly room but the room was beyond stinky! We asked for a new room and moved in. It was much better. But the room was in sad shape. Toilet handle was cracked and nearly falling off. Tub was missing most of the enamel covering and was dirty. Doors to bathroom were terrible with old nasty handles. Cabinet for tv and microwave was broken. Ceiling in terrible condition. Beds were the worst thing ever! Hot water only lasted 90 seconds! Door to the room was very hard to open and close. It would jam constantly! I have stayed at La Quinta in other parts of the country and they were okay. This hotel is the worst of the worst. Don’t stay here period!
2024년 2월에 3박 숙박함
답변 제공: dsegura 님, 2024년 3월 4일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

10/10 - 훌륭해요

Juan Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: dsegura 님, 2024년 3월 8일
Thank you for reviewing your stay with us! Sincerely, DSegura General Manager

6/10 - 괜찮아요

Elaine

연인과의 여행
좋아요: 직원 및 서비스
I had asked for a king room from Expedia but got 2 doubles. Made due. Non of the ice machines worked.
2024년 2월에 1박 숙박함
답변 제공: dsegura 님, 2024년 3월 1일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

6/10 - 괜찮아요

Ronada

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Thank for having the rooms at the times I needed it. I think it’s about time for new carpet and paint through the hotel gives an unclean appearance. Showers did not have ample hot water. Bed linens sheets,bed covers can stand to be replace they had stains in bed covers. I stayed 4 days 3 nights without room being cleaned. Overall it was 2/3
2024년 2월에 3박 숙박함
답변 제공: dsegura 님, 2024년 3월 1일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 - 너무 별로예요

A.A

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property looked like a crime scene. The rooms were extremely dirty. Shower was covered in mold
2024년 2월에 1박 숙박함
답변 제공: dsegura 님, 2024년 3월 1일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

4/10 - 별로예요

Shanae

별로예요: 숙박 시설 상태 및 시설
Tv wouldn’t work, bathroom was not cleaned well, and air conditioning wouldn’t get cold enough.
2024년 2월에 2박 숙박함
답변 제공: dsegura 님, 2024년 2월 27일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Adam J

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room we got 1st night was dirty and even still had garbage in the bins and old food in the fridge. We were able to switch rooms and it was cleaner but had old food in the fridge and dust all over the tv stand. Also the key cards didn’t open the doors, like the doors were stuck. We scanned the cards and the light would turn green but the door would not open like the. This happened every time we went to our room. The pool had a dead bird in it. The ice machine on the 1st was broken so you had to go to the 2nd floor every time we wanted ice. Staff was nice but hotel needs to be cleaned
2024년 2월에 3박 숙박함
답변 제공: dsegura 님, 2024년 2월 27일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

2/10 - 너무 별로예요

Michelle

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We traveled with our kids and expected a working pool. The pool was out of commission for our 3 night stay. No hot water for 2 days, then scalding water that we had to have adjusted for the second time. The room was relatively clean but the room needed to be painted and the lamps didn’t work- neither the lamp or the outlets on the lamps. Despite all that, the staff was really nice.
2024년 2월에 3박 숙박함
답변 제공: dsegura 님, 2024년 2월 22일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: dsegura 님, 2024년 2월 22일
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura General Manager