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노부 호텔 앳 시저스 팰리스 여행 후기

5 out of 5
노부 호텔 앳 시저스 팰리스
3570 Las Vegas Boulevard South, Las Vegas, NV

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 472개" "
평점 8 - 좋아요. 1000개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 148개" "
평점 4 - 별로예요. 1000개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 66개" "

8.8/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Taekyung

2020년 10월에 1박 숙박함
답변 제공: Charelle 님, 2020년 10월 16일
Thank you for taking the time to rate your stay. I'm sorry that your stay was less than a 10 out of 10. Would you be so kind to provide me with details of your stay?

6/10 - 괜찮아요

Taek

별로예요: 직원 및 서비스
2019년 10월에 3박 숙박함

8/10 - 좋아요

MYEONGJU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
나름 좋았어요ㅎㅎ
깨끗하고 조용하고 넓고 좋아요
2018년 8월에 1박 숙박함
답변 제공: NobuCP 님, 2018년 11월 17일
Thank you for your feedback! We hope to see you soon.

10/10 - 훌륭해요

Heejae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 1박 숙박함
답변 제공: Joseph - Asst. Hotel Manager 님, 2018년 2월 4일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. Please consider reviewing us on TripAdvisor: j.mp/Nobu_Reviews We look forward to welcoming you back to our property on your next visit to Las Vegas. Thank you for choosing Nobu Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
2017년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
추가요금
뉴 호텔이라 숙빅을 결정, 노부 호텔 자체에 어메니티는 운동실과 회의실 밖에 없고 수영장,스파등은시저스로 가야하는 불편함. 혹시 밈에 안들면 옮기려고 1박씩 예약.첫날은 새벽 두시가 넘어서 체크인했는데 레릿체크아웃에 대한 배려는 1시간... 보통 체크아웃이 12시인데 ..이곳은 11시 . 두번째 날..방옮김. 노부 룸서비스는 전체적으로 괜찮았으나 다음날 체크아웃 당시 리조트비가 추가로 첵정,물어보기까지 했으나 hotels.com에서 계산이 안됐다며 추가로 지불... 계산시 바가지 요금에 얹잖았음

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
서비스가 엉망
새벽2시가 넘어 도착했는데 레잇체크아웃에 대한 배려가 너무 스트릭했고 분명 사이트를 통해 계산을 맞췄음에도 불구하고 리조트피를 따로 받아서 불쾌했음. 랑함과 만다린에서는 따로 받지 않았는데 분명 오버차지 되었음. 2박을 했는데...룸서비스 시켜먹은 그날만 리조트피가 차지되었음.

2/10 - 너무 별로예요

Aurelis

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Christina Banks 님, 2024년 4월 23일
Hello (guest name), I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 - 너무 별로예요

Eun-Ji

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked for Nobu Cesar’s and they did not have my reservation and put me in another Cesar tower.
2024년 4월에 1박 숙박함
답변 제공: John 님, 2024년 4월 18일
Hello Eun-Ji, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 - 괜찮아요

Mike

연인과의 여행
좋아요: 직원 및 서비스
The property was very well maintained. Unfortunately, for the hotel, there are much better options with convenient accommodation such as closer and cheaper parking to the room to that of what Nobu at the ceasers place offered.
2024년 4월에 2박 숙박함
답변 제공: Latrice 님, 2024년 4월 15일
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

6/10 - 괜찮아요

Nancy

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not what you would expect from Nobu. Rooms looked tired
2024년 4월에 3박 숙박함
답변 제공: Michelle 님, 2024년 4월 14일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 - 별로예요

John

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff on our arrival night was great and got us a dinner reservation we could not get on our, but the staff on our final night was apathetic and basically rude. Shocking discrepancy.
2024년 2월에 4박 숙박함
답변 제공: Christina banks 님, 2024년 4월 14일
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, a wonderful stay! Check in was easy and quick. We were placed in an accessible room (which we didn't need), but it allowed us to have a partial view of the strip. The shower was a bit inconvenient, and it was quite a bit different than the photos I had seen online, but that didn't bother us. The room was very clean. Loved the location. Staff was really wonderful. Everyone was so friendly and very customer service oriented. Very quiet hotel for being right in the middle of the action. Would definitely stay here again!
2024년 4월에 3박 숙박함
답변 제공: Christina banks 님, 2024년 4월 9일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Mark

2024년 3월에 5박 숙박함
답변 제공: Christina Banks 님, 2024년 4월 23일
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 - 별로예요

Christopher

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Any positives about our stay at Nobu were overshadowed by an absolutely horrible checkout experience. We knew we would be up late on our last nigh in town, so we arranged ahead of time for late checkout. The staff at the front desk gave us two options: complimentary noon checkout, or a 2PM checkout for a fee of $55. We chose the 2PM checkout, provided our room number, and verbally confirmed to the staff that it was my name/reservation they were seeing on their end. We didn’t think anything of it until 11:15AM, when the cleaning service entered our room. We told them we had arranged for late checkout and they left. I locked the room from the inside but this didn’t stop someone from coming and knocking and trying to enter every 15-20 minutes. Around 12:15/12:20PM, security was sent to our room asking us about why we haven’t checked out of our room. This was an absolutely ridiculous situation - especially for a 5 star hotel. I will be following up with the hotel directly about getting my $55 fee refunded. What’s the point of paying for late checkout if you’re going to be harassed every 15 mins and accused of not paying for the service? Not worth what we paid by any metrics.
2024년 3월에 2박 숙박함
답변 제공: JD 님, 2024년 3월 24일
Hello Christopher, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 - 별로예요

Mourad

2024년 2월에 4박 숙박함
답변 제공: Christina banks 님, 2024년 4월 9일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 - 괜찮아요

Jose

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hard to find reception. Only 2 positions, huge line. Long walk from taxi/uber to reception
2024년 2월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 2일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 - 별로예요

susan

연인과의 여행
별로예요: 직원 및 서비스
They denied my reservation saying that they were overbooked and that we should have booked directly with them.
2024년 2월에 2박 숙박함
답변 제공: Doug 님, 2024년 2월 25일
Hello Susan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 - 훌륭해요

steven 님, goleta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Doug 님, 2024년 2월 26일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Ellen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are beautiful and clean. The check in and check out were very quick. The complimentary drinks were a nice surprise.
2024년 2월에 1박 숙박함
답변 제공: JD 님, 2024년 2월 22일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value!
2024년 2월에 1박 숙박함
답변 제공: Ben 님, 2024년 2월 9일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

EDITH CAROLINA ANDA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Solo el check in un poco lento
2024년 1월에 3박 숙박함
답변 제공: Kimberly 님, 2024년 1월 30일
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Rachel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall I had an excellent stay at Nobu. It was a quiet oasis in the middle of a crazy hotel and casino atmosphere. If I had to nitpick, the hairdryer provided is old and outdated and the air conditioning never really got as cold as I set it to and it got hot at night. Those things would not stop me from staying here again though and I would highly recommend others stay here.
2024년 1월에 2박 숙박함
답변 제공: Michelle 님, 2024년 1월 29일
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

ALFONSO AGUAYO

2024년 1월에 2박 숙박함
답변 제공: Christina banks 님, 2024년 4월 1일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

David 님, bellevue

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a complete surprise, a boutique hotel within Ceasars Palace with amazing service, rooms and location.
2024년 1월에 2박 숙박함
답변 제공: Doug 님, 2024년 1월 25일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Jenna

출장 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: JD 님, 2024년 1월 22일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Maria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I attend a yearly work conference at Caesars Palace and this year stayed in Nobu. It’s quieter and cleaner than the main rooms and the location means a little less time in the noise and smell of the casino. The rooms are beautiful but be careful of slippery floors in open shower bathrooms. Nobu restaurant is pricy but excellent.
2024년 1월에 4박 숙박함
답변 제공: Michelle 님, 2024년 1월 22일
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Michelle 님, 2024년 1월 22일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 - 너무 별로예요

Kai-Ting

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Service was terrible
2024년 1월에 2박 숙박함
답변 제공: Sylvie Umutesi 님, 2024년 1월 9일
We apologize for the disappointing experience you had at Nobu Hotel Las Vegas. We appreciate your feedback and will take it into consideration to improve our services. If you have any further concerns, please feel free to contact us at (800) 727-4923.

10/10 - 훌륭해요

Noe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a last minute decision but really good for the price and very convenient.
답변 제공: Latrice 님, 2024년 2월 19일
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay . We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 - 괜찮아요

Marianna

좋아요: 청결 상태
Tv remote was old, unusable
2023년 12월에 1박 숙박함
답변 제공: ALM 님, 2024년 1월 1일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 - 훌륭해요

Shinichi

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
답변 제공: Latrice 님, 2024년 2월 19일
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay . We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 - 별로예요

Steve

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Mediocre
Nice decor, room not properly clean, rude and unhelpful service. Not imp.
2023년 12월에 3박 숙박함
답변 제공: Kimberly 님, 2023년 12월 27일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 - 괜찮아요

seiji

좋아요: 직원 및 서비스
별로예요: 청결 상태
只々普通。料金が高いので特別なことを期待した。バスローブがあり、スリッパがあるだけ。日本の低料金のビシネスホテルと比べると優っている点は広さだけである。付随施設などの案内がほとんどない。
2023년 12월에 1박 숙박함
답변 제공: ALM 님, 2023년 12월 26일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 - 훌륭해요

David 님, Yorba Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Kimberly 님, 2023년 12월 20일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Malik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the scent of the hotel
2023년 12월에 1박 숙박함
답변 제공: Latrice 님, 2023년 12월 18일
Hello, I would like to thank you for taking the time to express your comments concerning your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 - 괜찮아요

david

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing unique. Elevator service very slow.
2023년 12월에 2박 숙박함
답변 제공: Ben 님, 2023년 12월 14일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 - 괜찮아요

Gabriel

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Felt like an older Caesars room with slight facelift.
2023년 12월에 3박 숙박함
답변 제공: Christina Banks 님, 2023년 12월 11일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 - 훌륭해요

Joyce

답변 제공: Latrice 님, 2024년 2월 19일
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay . We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

hiroaki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cool but not covinent...
2023년 11월에 1박 숙박함
답변 제공: Alyssa Mendes 님, 2023년 11월 28일
Thank you for your feedback, Hiroaki. We appreciate your review and are glad to hear that you found our hotel cool. We apologize if our services did not meet your convenience expectations. If there is anything specific that we can improve upon, please do not hesitate to contact us at (800) 727-4923.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel room at a reasonable ptice.
2023년 11월에 3박 숙박함
답변 제공: Michelle 님, 2023년 11월 18일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 - 너무 별로예요

Jennifer

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator has been down months. Our floor elevators all 3 not working. Asked.for help..never came. Eberytime we talked to front desk...actrd it like it was the 1st time theu jeard of it. Carried 4 suitcases down 4 flights of stairs because bell never vame. Waited 30 mins
2023년 11월에 1박 숙박함
답변 제공: Michelle 님, 2023년 11월 17일
Hello Jennifer, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 - 좋아요

COREY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Dan 님, 2023년 11월 16일
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

victor w

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very. ice free happy hour. Great. desk host!!! Joelle. Thanks
2023년 11월에 2박 숙박함
답변 제공: Dan 님, 2023년 11월 15일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I arrived at 3:15pm and told my room was not ready yet, which was perfectly acceptable. I was then told I could leave my bags and I would receive a text when my room was ready. At 4:15 I still had not received at text so I went back to the desk. Yes, my room was ready, and we will send up your bags. 5:00pm still no bags and they could not tell me when the bell captain would have them to me. I needed to change for a meeting but was already late to the meeting waiting for the bags to arrive, so I ended up going to the meeting in shorts and a tee shirt. Not happy that I had check on when my room was ready and not receive the text as promised and waited for over a half hour for my bags and still don't know when they did show up because I had to leave.
2023년 11월에 1박 숙박함
답변 제공: Ruby 님, 2023년 11월 9일
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. Please call the property so that we can further discuss the issues if you have not been assisted with this. Please have a great day

6/10 - 괜찮아요

Le'Ondra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There were a few mishaps with one staff member and his attitude. The manager claimed she will provide coaching. I was told my room was upgraded but it was the exact room I booked. Just a lot of nothing with the staff.
2023년 11월에 1박 숙박함
답변 제공: Ben 님, 2023년 11월 8일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 - 별로예요

Steven

가족 여행
별로예요: 편의 시설/서비스
Checkin was at 4pm, we had to wait to 5pm to check in, room wasnt ready. But they sure made sure we knew that our check-out was 11 am. Nickle and dime about everything, could have had the same or more amenities at a best western.
2023년 11월에 1박 숙박함
답변 제공: James 님, 2023년 11월 8일
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 - 별로예요

Jennifer

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
NOBU? More like NOWAY
The check area is tiny and get so crowded- guest stand in front of the elevators then you have to walk through them and over their luggage to get to the elevators. 3 elevators and only one is in use for guests. It’s all the guest talk about is how long we wait and only use one elevator. There are NO hookups to Nobu. They can’t get you a table/reservation or anything but they mention we have VIP service and priority as guest of the hotel. The rooms smell like smoke, loud. 1 garbage can in the room. The amenities are very very weak. The WI-FI is TERRIBLE!!!! No service at all in the hotel. And the “lobby”- is that a joke? A nightstand with coffee for a couple hours and then a big table that usually one person sits in the middle and takes it all up. I was so disappointed and dissatisfied with such a well know boutique hotel and it was a complete let down BUT the gym was great! Peloton bikes and no one in there.
2023년 11월에 4박 숙박함
답변 제공: Michelle 님, 2023년 11월 8일
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 - 너무 별로예요

James

2023년 10월에 2박 숙박함
답변 제공: Michelle 님, 2023년 11월 25일
Hello James, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 - 훌륭해요

Kevin 님, golden

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2023년 10월에 1박 숙박함
답변 제공: Michelle 님, 2023년 10월 28일
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!