객실 내 금고, 책상, 방음 설비, 다리미/다리미판
예약 가능 여부 확인

카스텔로 빌리지 리조트 여행 후기

4 out of 5
카스텔로 빌리지 리조트
Papatheodorou, Sissi, Agios Nikolaos, Crete Island

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 34개 이용 후기 중 9개" "
평점 8 - 좋아요. 34개 이용 후기 중 18개" "
평점 6 - 괜찮아요. 34개 이용 후기 중 3개" "
평점 4 - 별로예요. 34개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 34개 이용 후기 중 2개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Serena

2023년 8월에 3박 숙박함

4/10 - 별로예요

Safia

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On est resté 5jours sans eau chaude dans la douche, il a fallu faire un scandale à la réception pour que le problème soit pris au sérieux.
2023년 7월에 11박 숙박함

6/10 - 괜찮아요

Sofiane

아이를 동반한 가족 여행
Bonjour L'hôtel lui-même était bien situé en front de mer (que des rochers en face)par contre pas de plage disponible à proximité il faut marcher au moins 10 à 15 minutes pour trouver la 1 ère plage en ce qui concerne la nourriture c'est vraiment catastrophique pas trop le choix toujours la même chose pas de variété on s'attendait à trouver plusieurs variétés grec mais pas du tout en ce qui concerne la chambre nous avons pris une suite elle était bien
2023년 7월에 9박 숙박함

8/10 - 좋아요

PTJ

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

8/10 - 좋아요

Laureen

단체 여행
좋아요: 청결 상태, 객실의 편안함
Notre séjour s’est plutôt bien passé. Mais, lors de notre arrivée, les réceptionnistes nous ont dit qu’elles essayeront de nous donner la chambre avant 15h, nous avons attendu jusqu’à 15h. De plus, nous n’avons pas eu 2 lits une place et 2 canapés lits, comme il était mentionné. Et nous n’avons pas eu non plus notre cadeau de bienvenue. Étant donné que les gens en général, traitent moins bien les adultes que les jeunes, je pense que c’est pour ça qu’ils se sont permis de nous traiter ainsi. Les lits, pas respectés et le cadeau, pas donné.
2022년 7월에 3박 숙박함

8/10 - 좋아요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This hotel has the makings of a great place to holiday. It is close to the resort, just a five minute walk on the flat. The rooms are adequate, may be not 4* and quite dark, certainly not as they appear on the website. Breakfast is ok but is the same every day and after a week is a bit repetitive. Bathrooms great as not all in Greece are. Main letdown was the sunbeds which were very uncomfortable and need replacing to a 4* hotel standard. There isnt enough of them either, but there isn't enough room at the pools for all the sunbeds they need for 100 plus bedrooms.
2022년 6월에 7박 숙박함
답변 제공: Diakakis Stavros 님, 2022년 6월 27일
Dear Mrs. Tracy , Thank you for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort . We have made a notice of your constructive comments to help us improve our services to our guests We hope to have the pleasure in welcoming you back to our hotel on your next vacation Kind Regards, The Management Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Peu mieux faire
Déçu. Rien à voir avec la description et les photos du sites. J’avais principalement choisis cet hôtel et surtout cette chambre pour le jacuzzi privée vue sur mer à l’occasion de notre lune de miel avec mon mari. Le jacuzzi était très sale donc inutilisable et la vie donnait sur un immeuble en construction et pas de vue sur la mer. Le lit était petit et pas agréable. On sentait chaque ressort du matelas. Malheureusement nous avions hâte de que la fin du séjour arrive car nous dormions très mal. C’est la première fois que l’on passe par hotel.com et on est très déçu surtout au vu du prix que ce séjour nous a coûté et sourtout pour notre lune de miel.
2022년 6월에 5박 숙박함
답변 제공: Diakakis Stavros 님, 2022년 6월 27일
Dear Guest , you for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort . We have made a notice of your constructive comments to help us improve our services to our guests We hope to have the pleasure in welcoming you back to our hotel on your next vacation Kind Regards, The Management Team

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함
답변 제공: Diakakis Stavros 님, 2022년 5월 20일
Dear Jan, On behalf of all staff i would like to thank you for you review!!! We wish to visit us again!!! At your disposal

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great service! Everybody who works there deserve a best ratings. They do all the best to make a stay unforgetable and perfect. Thanks to All Team at Castello Village Resort
2021년 9월에 9박 숙박함
답변 제공: Hotel Manager 님, 2021년 10월 11일
Dear Christian The Castello Village Resort Team would like to thank you for taking the time to write this review. We are very pleased to read your comments. Our goal is to continuously improve our services and facilities ad we thank you for your feedback We wish you all the best and look forward to welcoming you once more to our Hotel. Kind Regards Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else
So many of the amenities (room service, group exercises, laundry services, sauna, etc) listed on here were not available when we stayed in late September to early October. The excuse was either because of COVID or end of season. They should really mention that in their details! Then, we had to ask to move because it was so noisy next to our room: guests at the pool, entertainment there at night and the worst - loud noises in the morning. They happily moved us, but unfortunately the noises in the morning were still a problem. I didn’t know if it was tables being rearranged or what. The free WiFi was also terrible and we were working remotely - so don’t plan on that here without your on pocket WiFi. Lastly, we don’t recommend paying for dinner. The options every night were not good at all. The only pro was that the staff members were nice and there is a sea view from some rooms and common areas. It is not next to a good lounge beach though.
2021년 9월에 9박 숙박함
답변 제공: Hotel Manager 님, 2021년 10월 8일
Dear Anonymous Thank you for taking the time to write a review about your stay at our hotel. We truly welcome and value all comments of our guests. We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention any of your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant. We would like to express our apologies for any inconvenience caused during your stay with us and we sincerely hope to have the opportunity to welcome you once more in our hotel with confidence that we will meet your highest expectations. Kind regards, Hotel Manager

4/10 - 별로예요

Mervyn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Disappointed - Do not believe the photos
The hotel advetises with some photos from the 5 star Castello Boutique hotel across the road, so do not believe the photos. The airconditioning poured water over our bed on the first night. The pillows are hard. The free welcome drink was not offered on the first night we had to ask the manager the next day. The free welcome gift advertised was not given until we asked for it. We had paper cups for drinks, hardly 4 star. Tea bags were not replenished. The water in the shower only gets warm. The jets in the hot tub only partially worked. If you have any issues the staff just shrug their shoulder and say what can I do? The rooms are bare and do not have any of the niceties shown in the photos. Food is bland, mass produced with little variety. The maid just let herself in to take some of our fruit without knocking. There are no where near enough sun beds. No health and safety information given, in fact virtually no information about anything given. The hotel is in a great location, however the staff seem to be poorly trained and customer service seems to be a chore to them. Sissi is a great place but please choose a different hotel.
2021년 9월에 10박 숙박함
답변 제공: KarouzakisI. 님, 2021년 9월 30일
Dear Mervyn Thank you for your comment and for giving us the opportunity to respond. On the day of your arrival 16/09 you took room 711 and the type of room you had booked. You had come at 00:30 in the evening. The next day and after the meeting we had listening to your problem we changed your room and specifically in 611. You told me that the a/c dripped in the morning on 17/09 and specifically at 07:00 and not all night as you write. We apologized for forgetting to give you the welcome gift and in exchange we gave you dinner and a daily welcome gift for your entire stay at a cost for us of 300.00 euros As well as I would like to point out that throughout your stay you did not mention any complaints from what you write, knowing that I am available at any time to help in any problem you may have. As for the fruits that the maid took as you write she took them to replace them and not for some other reason as you suggest any problem you may have. As far as sunbeds are concerned, I would like to inform you that we know that they are few in relation to the number of customers but this is based on protocols for covid-19. As far as our staff . I would like to inform you that we always have the best reviews from customers about our service. Kind regards

10/10 - 훌륭해요

Artur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
We spent at Castello Village Resort one week in September. We have the best memories of our stay. The hotel staff (receptionists, waiters, bartenders) were very nice and helpful. Our room was clean, towels were changed daily. Meals were delicious and plentiful. Of course you can find hotels with more food selection but for us variety of dishes and drinks was sufficient. The hotel is located in a beautriful area in walking distance to small but charming Sissi port and nice beaches. Degree of satisfaction with the stay at Castello Village Resort may vary by room type. We got a room with jacuzzi and sea view so our stay was even better than expected. We had a great vacation.
2021년 9월에 7박 숙박함
답변 제공: Hotel Manager 님, 2021년 10월 5일
Dear Artur The Castello Village Resort Team would like to thank you for taking the time to write this review. We are very pleased to read your comments. Our goal is to continuously improve our services and facilities ad we thank you for your feedback We wish you all the best and look forward to welcoming you once more to our Hotel. Kind Regards Hotel Manager

2/10 - 너무 별로예요

Ion

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all we paid extra fir a jacuzzi room, king bed , two double beds together. What we got was something smaller then a queen bed and tge room had a view to a brick wall, under construction. The room next door had a jacuzzi on the balcony as well but there's no privacy wall between the two balconies, you could easily step in their jacuzzi if you wanted to. Horrible experience, staff working at the reception were rude and couldn't care less of out complains, tokd us to call expedia if we want anything changed. Never again.
2021년 8월에 7박 숙박함
답변 제공: Hotel Manager 님, 2021년 10월 5일
Dear Ion Thank you for taking the time to write a review about your stay at our hotel. We truly welcome and value all comments of our guests. We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention any of your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant. We would like to express our apologies for any inconvenience caused during your stay with us and we sincerely hope to have the opportunity to welcome you once more in our hotel with confidence that we will meet your highest expectations. Kind regards, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Posizione ottima e località incantevole. Abbiamo prenotato una stanza vista mare con formula mezza pensione, drink e omaggio di benvenuto. Ci hanno riservato una stanza che era sprovvista di vista mare e con un cantiere a vista. Il disagio è stato coperto dalla presenza di una jacuzzi sul balcone. Barista e personale del ristorante molto cordiali e professionali tranne la reception. Completamente ignorata la richiesta del drink e dell'omaggio di benvenuto compresi nella prenotazione. Reception molto deludente, repentiva. Presenza di intrattenimento tra spettacoli vari, spa e palestra inclusi. Hotel che offre tante servizi. Consigliatissimo.
2021년 8월에 6박 숙박함
답변 제공: Hotel Manager 님, 2021년 10월 5일
Dear Anonymous Thank you for taking the time to write a review about your stay at our hotel. We truly welcome and value all comments of our guests. We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention any of your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant. We would like to express our apologies for any inconvenience caused during your stay with us and we sincerely hope to have the opportunity to welcome you once more in our hotel with confidence that we will meet your highest expectations. Kind regards, Hotel Manager

10/10 - 훌륭해요

Alessandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Felice sistemazione per una vacanza
Ho apprezzato molto il fatto che ogni stanza avesse uno spazio esterno privato. A colazione e a cena ottima varietà di proposte e ottima qualità del cibo.
2021년 8월에 10박 숙박함
답변 제공: Hotel Manager 님, 2021년 10월 5일
Dear Alessandro The Castello Village Resort Team would like to thank you for taking the time to write this review. We are very pleased to read your comments. Our goal is to continuously improve our services and facilities ad we thank you for your feedback We wish you all the best and look forward to welcoming you once more to our Hotel. Kind Regards Hotel Manager

8/10 - 좋아요

laurence

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super
Chambres confortables (mais bâtiment en 2e ligne donc sans vue mer contrairement aux photos, non contractuelles), repas délicieux, personnel de l'accueil, du bar et du resto adorable et très soucieux du respect des règles Covid (sauf le boss du restaurant qui inspecte sans cesse, ce qui est stressant, mais surtout avec le masque sous le menton et qui ouvre tous les plats sans gants, alors que c'est exigé pour les clients). Entretien des chambres à améliorer.
2021년 6월에 6박 숙박함
답변 제공: Nikos L. 님, 2021년 6월 23일
Dear Laurence, We would like to thank you for taking the time to write a review about your recent stay at our hotel. We make a continuous effort to improve our services and we thank you for your feedback. We look forward to welcoming you once more in our hotel! Kind regards, The Management Team

8/10 - 좋아요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good experience. Very nice hotels in a nice place. very nice and helpful receptionists. Mario and his team, super! excellent cuisine! only flaw ... 4 young girls who were in a room next door who did night hours with great din and noisy night parties that are not suitable for a 5 stars hotel
2021년 6월에 7박 숙박함
답변 제공: Nikos L. 님, 2021년 6월 22일
Dear Claudia, Thank you for your review regarding your recent stay at our hotel! We are very pleased to read your positive comments and kind words regarding our food as well as the friendliness and service of our personnel. Our goal is to continuously improve our services and facilities and we thank you for your feedback. We wish you all the best and look forward to welcoming you once more to our hotel! Kind regards, The Management Team

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
es war gut dass das Hotel neu Renoviert wurde. Das Badezimmer mit ebenerdiger Dusche ist schon sehr gut. Im Zimmer selbst fehlen so ein bisschen wie Waldecken für Bekleidung und ein bisschen Wandschmuck wie Bilder, sieht so halt ein bisschen kahl aus. bei Problemen findet man immer ein offenes Ohr und gut ist auch, der Arzt ist Täglich im Hause. Alle 3 Tage Bettzeug(wäre für mich noch OK, aber alle 3 Tage Handtuchwechsel ist wenn man sich morgens und am Abend Tuschen möchte schon ein bisschen wenig. Wer keine zu hohen Ansprüche hat, der findet die Anlage sicher Gut.
2019년 9월에 9박 숙박함
답변 제공: Stelios Tamboukos, General Manager 님, 2019년 9월 26일
Dear valued Guest, Thank you so much for your recent evaluation. We are pleased that overall you enjoyed your recent stay with us here at the Castello Boutique Resort & Spa. We have made a notice of your constructive comments to help us improve our services to our guests. We hope we have the pleasure of welcoming you back to our hotel on one of your next vacation Kind Regards from Sissi

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personnel très sympathique, les repas sous forme de buffet sont plutôt bons dans l'ensemble, il y a du choix. Il est important de demander la vue sur la mer sinon vous avez la vue sur la route derrière avec le bruit des commerçants... Le bémol est que la plage la plus sympathique est à 20 minutes de marche. Autrement pour des plages encore plus belles, il faut prendre la voiture. Dans l'ensemble, nous sommes satisfaits.
2019년 8월에 15박 숙박함
답변 제공: Stelios Tamboukos, General Manager 님, 2019년 9월 26일
Dear valued Guest, Thank you so much for your recent evaluation. We are pleased that overall you enjoyed your recent stay with us here at the Castello Boutique Resort & Spa. We hope we have the pleasure of welcoming you back in our resort on one of your next vacation. Kind Regards from Sissi

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel in Sisi
Lovely hotel, close to the sea, short walk to the beach and a lovely harbour town sisi. Good selection of food for half board. All staff were extremely helpful also.
2019년 8월에 7박 숙박함
답변 제공: Renata Kounali, Reservations Coordinator 님, 2019년 8월 21일
Dear valued guest, Thank you for taking the time to share your experience with us and especially for your kind comments regarding our personnel. We really hope to accommodate you again in the future and please do not hesitate to contact us for anything you might require. Warm regards

10/10 - 훌륭해요

Luc 님, Rouen france

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tout est parfait , de l equipe au site... nous y allons depuis plusieurs annees avec toujours autre de bonheur.
2019년 6월에 18박 숙박함
답변 제공: The Management Team 님, 2019년 7월 21일
Dear Luc on Thank you so much for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort. We look forward to welcoming you back next year. Kind Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel a 3 metri dalle scogliere; in cui c'e molto rispetto per il.silenzio nelle ore notturne; dopo le 23 c 'e tranquillita assoluta; camere moderne ed ampie; personale e camerieri gentilissimo e disponibile; ci ritornerei; perche nonstante l hotel nn sia piccolo , la.gestuone è riuscita a mantenere un'atmosfera accogliente e familiare.
2019년 6월에 11박 숙박함
답변 제공: The Management Team 님, 2019년 7월 14일
Dear Guests Thank you so much for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort. We hope we the pleasure in welcoming you back to our hotel on one of your next holidays Kind Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ottima struttura sul mare, molti parcheggi liberi lungo la strada. La struttura è tenuta molto bene. La colazione è ricca per chi preferisce il salato, un po' più scarsa per chi la preferisce dolce. Personale molto cordiale, non c'è il cartellino "non disturbare". In ogni caso esperienza molto positiva
2018년 9월에 7박 숙박함

10/10 - 훌륭해요

Marco 님, Sondrio

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Cordialita' personale
Bella struttura. Pulita, ottimo servizio a Buffett sia di colazione che di cena. personale molto gentile e disponibile. Piccole mancanze di comunicazione in lingua italiana.
2018년 9월에 9박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Greetings from Castello Village Resort! We would like to thank you for taking the time to share your feedback with us. Please bear in mind that your opinion is greatly appreciated as it encourages to provide our best care and attention. Remaining at your disposal. Warm regards, Claire

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ruim app terrasje aan het zwembad uitkijkend over zee. Fantastisch!
2018년 9월에 1박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Kalispera from Castello Village Resort! We would like to thank you for your very positive comments. Remaining at your disposal assuring you in advance of our best care and attention. Warm regards, Claire

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Hervorragende Lage.
Als Expadia Reisender hatte man das Gefühl nicht wahrgenommen zu werden. Wo alle anderen zuvorkommend behandelt wurden. Unsere Frage nach einem anderen Zimmer wurde zwar ernst genommen aber es wurde uns ein Zimmer mit Balkon zur Straße angeboten. Wir hatten aber ein Zimmer mit Gartenblick gebucht.
2018년 8월에 7박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Greetings from Castello Village Resort! Following your comments, we regret to hear that our services didn't meet in full your expectations. Our main focus is to provide at all times our best care and attention. We hope we will have the opportunity to welcome you back to our Resort and try to regain your confidence back to us. Remaining at your disposal. Warm regards, Claire

8/10 - 좋아요

Jhen 님, Roma

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buono ma poteva essere migliore
camere abbastanza pulite e carine appena rinnovate,pulizia poteva essere migliore,colazione e cema a buffet vario ma ripetitivo,personale efficiente,albergo aspetto esterno da migliorare.attività e servizi magari sono da migliorare come pubblicizzato sui siti internet. ma tutto sommato si sta benissimo,spiaggie vicinissime un posto.molto rilassante per famiglia
2018년 8월에 8박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Kalispera from sunny Sissi! We would like to thank you for your feedback. We would like to reassure you that your comments are shared with our Team and actions have taken place as we strive to keep our services and facilities at always high standards. Remaining at your disposal. Warm regards, Claire

10/10 - 훌륭해요

lisa

Wonderful
Lovely apartments large size and good shower. Breakfast was good. Wish we were staying longer.
2018년 8월에 1박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Kalispera from Castello Village Resort! We would like to thank you for sharing your positive experience with us! It is much appreciated. Remaining at your disposal and look forward to welcoming you back in the future! Warm regards, Claire

10/10 - 훌륭해요

Kelly

Lovely
Beautiful place..shame we only stayed for one night...quick checkin and checkout friendly staff Close to nice eating places
2018년 8월에 1박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Kalispera from always beautiful Sissi! Castello Village Team remains at your disposal and hope to welcome you back in the near future. Warm regards, Claire

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Very welcoming staff especially in the restaurant. Fridge in the room which was very useful and supermarket opposite. Great beach about 20min walk away
2018년 7월에 11박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Greetings from Castello Village Resort and Sissi! We would like to thank you for taking the time to share your nice comments with us. It is much appreciated as it motivates us to improve our services and exceed our guests expectations. Remaining at your disposal. Warm regards, Claire

8/10 - 좋아요

KEVIN 님, Weston-super-Mare

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel close to the centre of town
Excellent one bedroom room, spacious and very clean. Staff excellent and buffet breakfast was very good. Two pools the front one by the sea is not very big and as always you have to beat the German towels to get a bed even though they say it's not allowed. Very good stay apart from that. My only suggestion is that the bottom pool bar shuts at seven but they add should keep it open later so that you can have a drink and watch the beautiful sunsets.
2018년 7월에 10박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Dear Mr. Kevin, We would like to thank you for taking the time to share your experience with us! Your suggestions are much appreciated and your hope we will the opportunity to welcome you back in the near future for enjoying marvelous sunsets by our Sea front Pool Bar! Remaining at your disposal Warm regards, Claire

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
recht angenehmer Urlaub
grundsätzlich empfehlenswertes Hotel, das für durchschnittliche Ansprüche ausreicht. Die Lage ist recht günstig gelegen, die Entfernung zum Strand war doch etwas weiter als erhofft, wobei wir sogar einen noch weiteren Fußweg auf uns genommen haben, um zu einer geschützten Bucht zu gelangen. Lautstärke in der Anlage hat täglich zugenommen, da immer mehr Kinder eingetroffen sind. Vor allem bestimmte Nationalitäten haben hierbei mehr Raum und Akustik in Anspruch genommen als andere. Dies hat sich vor allem am Pool gezeigt, der fast zur Gänze von zwei Familien in Beschlag genommen wurde. Die Essensqualität war ok, die Auswahl hätte tageweise ruhig etwas größer sein können.
2018년 7월에 11박 숙박함
답변 제공: Claire 님, 2018년 9월 23일
Kalispera from Castello Village in Sissi! We would like to thank you for taking the time to share your experience with us. Your comments are highly appreciated and reassure you that are taken into serious consideration as our priority is to ensure all our guests requirements are fulfilled! Remaining at your disposal and hope to welcome you in the future! Warm regards, Claire

8/10 - 좋아요

Mari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mari o Anders
Härligt ställe med bra närområden och fantastisk solnedgång. Underbar personal, speciellt Zevi vår egen Darling! Vad vi saknade var toalettartiklar. Stod att det skulle finnas så reste utan men fanns bara handtvål. Nära till affär så köpte där. Stenig strand så ett tips är gå 15 min till "resortstranden" , där finns sandstrand med sandbotten!
2017년 7월에 7박 숙박함
Hello Mrs. Mari, thank you very much for your kind comments for our hotel. We are very glad that you enjoyed your stay with us and our staff made you feel comfortable and pleasant. Our rooms were fully renovated in 2017. We hope to have the chance to accommodate you again in the future. All the best from Castello Village Resort. Maria Sifaki E-Commerce Manager

8/10 - 좋아요

Andreas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schöner Kreta Urlaub Juni 2017
+freundliches & hilfsbereites Hotelpersonal +Buffet gute Qualität +Zimmer mit Meerblick mit fantastischen Sonnenuntergängen +Nähe zum kleinen Hafen mit sehr guten Cocktailbars + Gutes Preis-Leistungsverhältnis - Zimmerreinigung hat noch Potential - Handtücher wurden nicht täglich gewechselt - Bettwäsche nach 6 Tagen nicht gewechselt - Sonnenliegen sind morgens um 9:30 Uhr bereits alle reserviert - Taubendreck auf der gefliesten Terasse wurde nicht entfernt
2017년 6월에 7박 숙박함
Your comments are very valuable to us and we want to express our gratitude to you for taking a moment to share your experience at our property. It is pleasing to know that during your time at the Castello Village Resort you enjoyed your accommodation, the food, your sea view room and the service. We are grateful that you pointed out some aspects that could be improved in the future as your opinion is very important to us. We hope to have the pleasure of welcoming you back for another stay at Castello Village Resort. With kind regards Nikos Kritsotakis Gen. Manager