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투이 블루 엘운다 빌리지 리조트 & 스파 바이 아킬라 여행 후기

5 out of 5
투이 블루 엘운다 빌리지 리조트 & 스파 바이 아킬라
Pigadakia Elounda, Agios Nikolaos, Crete Island

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 97개 이용 후기 중 57개" "
평점 8 - 좋아요. 97개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 97개 이용 후기 중 5개" "
평점 4 - 별로예요. 97개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 97개 이용 후기 중 1개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Norinne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 10박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 10월 27일
Dear guests, thank you so much for your rating! We hope to have the pleasure of welcoming you again.

10/10 - 훌륭해요

Lennart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Deepblue Zimmer mit eigenen privaten Pool einfach traumhaft
2023년 10월에 3박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 10월 20일
Dear guests, thank you so much for your kind words! It is a pleasure to read that your stay was so enjoyable and we look forward to welcoming you again in the near future!

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra sted, kan anbefales - noen små forbedringspkt
Flott sted, rolig og behagelig. På enkelte områder er faglig kvalitet på serveringspersonalet noe svakere enn sist vi var der. Totalt sett er vi likevel fornøyd med oppholdet og stedet.
2023년 9월에 11박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 9월 28일
Dear guests, we do appreciate that you took the time to share your insight! We are grateful for your kind words and we would like to assure you that your comments will be taken into consideration with our team. We look forward to welcoming you again!

8/10 - 좋아요

Alessandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 9월 28일
Dear guests, thank you so much for your rating! We are very pleased that you enjoyed your stay. Looking forward to welcoming you again in the near future!

10/10 - 훌륭해요

Dirk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 13박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 9월 25일
Dear guests, thank you very much for your excellent rating! We are honored and hope to have the pleasure of welcoming you again soon!

6/10 - 괜찮아요

Johanna

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 9월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 9월 28일
Dear guests, thank you very much for taking to time to share your impression of the hotel. We would have been more than happy to learn more about your experience during your stay in order to assist you in the best possible way! We look forward to welcoming you in the future.

10/10 - 훌륭해요

Maria 님, Aurora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful ocean view, delicious breakfast, rooms are spacious and clean. Wonderful hotel, quiet and well maintained. We will go back! We loved everything about it!
2023년 8월에 4박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 9월 16일
Dear guests, thank you so much for sharing your impression with us! We are delighted that you enjoyed your vacation and look forward to welcoming you again!

10/10 - 훌륭해요

Claude

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bien, adult only, parfait
2023년 9월에 11박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 9월 16일
Dear guests, thank you very much for your kind words! We hope to have you with us again the near future!

10/10 - 훌륭해요

Gianluca

2023년 8월에 1박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 8월 31일
Dear guests, thank you very much for rating our hotel! We are really pleased that you enjoyed your stay and look forward to welcoming you again in the not too distant future.

10/10 - 훌륭해요

Peder

2023년 7월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 8월 28일
Dear guests, thank you so much for your rating! We are delighted that you enjoyed your stay with us and look forward to welcoming you again in the near future.

10/10 - 훌륭해요

Ike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay! Staff was very helpful and friendly. We requested a room change to a more quiet room and the guest relations manager was very quick and efficient. Everything was perfect.
2023년 7월에 6박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 8월 5일
Dear guests, thank you so much for your kind words! It is a great pleasure to read that you enjoyed your stay and any issues were taken care of efficiently. We look forward to welcoming you again!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 8월 4일
Thank you very much for rating our hotel! We do appreciate it.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 7월 4일
Dear guests, thank you so much for your rating! We are very pleased that you enjoyed your recent stay and look forward to welcoming you again in the near future.

10/10 - 훌륭해요

Trond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Veldig bra
Veldig bra 10 dagers opphold med "All Inclusive". Selv om alt på menyen ikke var inkludert likevel som var litt skuffende så var maten veldig bra. Veldig koselig å gå rundt på hotellet som bestod av mange små kardemommebyhus og koselige stier.
2023년 6월에 10박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 7월 4일
Dear guests, our hotel thanks you deeply for your kind comments. We are incredibly happy to hear that you had a nice experience with us and we really hope to see you again in the future! Our resort always aims to provide a plethora of options in order to suit the needs of many different guests that are staying with us, which is why we accommodate multiple boards basis such as Bed & Breakfast, Half – Board and Premium All Inclusive! Our Premium All Inclusive package offers a large variety of items available to our beloved guests and most of them are fully included, with a nice arrangement of premium alcohol brands and premium food items being offered at a nice discount! We genuinely hope that our buffet and a la carte restaurants were able to live up to the expectations of an excellent and premium quality resort, which all of our team & management strive to achieve and surpass! Thank you kindly once more and we hope you have a wonderful rest of the year!

10/10 - 훌륭해요

Christopher Murray

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful setting, wonderful staff. Clean. delicious food. Thoroughly relaxing break. Sunbed hogging from very early morning but no one on them until very late morning. Water could be difficult to come by if no bars open. You could buy it in the shops but we were all inclusive so we shouldn’t have had to do that. Also water given in a plastic bottle, I felt, given the resorts eco status that a non disposable cup and water filter machines around the resort would have been better option. And water would then be available around the clock.
2023년 6월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 7월 8일
Dear guests, we would like to thank you so much for your kind words regarding our staff and our hotel in general!We always make so much effort to fulfill our guests’ expectation and we are constantly trying to be more eco friendly every year by improving our environmental policies.We hope to have you again next year and wish you a lovely rest of the summer!

8/10 - 좋아요

Millie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
lovely no problems, get a pool room if you can.
2023년 6월에 2박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 6월 20일
Dear guests, thank you so much for your kind feedback! We look very much forward to welcoming you again.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 5월 30일
Dear guests, thank you for your rating! We are delighted that you enjoyed your stay with us.

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property has so many scenic spots to relax or sit in the sun with the most beautiful landscaping and flowers. The service was first class. We treasured our stay and we were sad to leave. The breakfast buffet was a special treat with so many delicious options. It was the most beautiful resort and just a short ride to the center of Agios Nicholas.
2023년 5월에 3박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 5월 30일
Dear guests, we are really glad to read that you enjoyed all aspects of your stay! We look forward to welcoming you again in the not too distant future!

10/10 - 훌륭해요

dale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Perfect in every way imaginable
2023년 4월에 2박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 5월 13일
Dear guests, we are so glad to read that you enjoyed every aspect of your stay with us! We look forward to welcoming you again in the near future!

10/10 - 훌륭해요

Mathe 님, Chattanooga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff Anda especially Maia
2023년 4월에 8박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2023년 5월 30일
Dear guests, thank you for your feedback! Our colleagues will be most grateful! Looking forward to having you with us again!

10/10 - 훌륭해요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel, garden and spacious suite with beautiful view. Great friendly staff. "Sand" beach is very small but was enough for us in April as the hotel was still quite empty. Mostly rock beach with platforms. Spa and gym close too early at 6.30pm.
2023년 4월에 1박 숙박함
답변 제공: Eleni Almpantaki 님, 2023년 4월 15일
Dear guests, thank you very much for taking the time to describe your impressions about your recent stay. Your comments are thoroughly noted and your kind words are very much appreciated! We hope to have the pleasure of welcoming you again in the near future!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schöner Platz zum Ausspannen
Sehr schöne gepflegte Anlage. Pools dürfen gerne etwas wärmer sein. Das Frühstücksbuffet würde ein bisschen mehr frisches Obst anstatt Konserve vertragen. Service sehr zuvorkommend und freundliches Personal.
2022년 10월에 8박 숙박함

10/10 - 훌륭해요

Zarouhi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was best vacation ever!!!
2022년 8월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2022년 8월 27일
Dear guests, thank you very much for your kind words! We are so glad to read that you enjoyed your stay and look forward to welcoming you again soon.

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second visit to the property, which is the best evidence of a wonderful hotel that we would return. Both times, we spent 10 days there. The room was spacious and well-appointed. We had a private pool, which a number of rooms have. This was lovely for an early morning or late swim, but also for use during the day as we had a sun deck too. There are three restaurants, two bars (one at the beach, one in the hotel complex) so were never at a loss for food when we wanted to eat. We had half board, and the snacks in the bar restaurants always sufficed for a late lunch if we wanted it. The main restaurant had an incredible choice of food, and the special restaurants (one overlooking the ocean) were nice and at no extra charge for certain items on the menu (which were always enough for us to be very happy). The staff were universally helpful and spoke excellent English. By the end of our time, the waiters in the restaurants and bars knew our preferences, and made us feel at home. (Some had been there the year prior when we were there.) Overall, a place we will go back to again and again.
2022년 8월에 10박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2022년 8월 23일
Dear guests, thank you so much for your kind words! We are thrilled that you chose our hotel again for your vacation and that we were a part of such a positive experience. Our colleagues will be grateful for your feedback and we do hope to have the pleasure of welcoming you again in the near future!

8/10 - 좋아요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All inclusive is nice, but having to book 30 minutes at the gym through an app is ridiculous when you have 100 people sitting next to each other at the buffet. COVID rules are so ridiculous at this point.
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort is absolutely stunning, the whole thing is well thought out, the beach is lovely even though there isn't actually your traditional sandy beach, it is great for snorkelling (we saw cuttlefish, eels and loads of fish). We loved that the suba shop was actually on the lot too. Water sports were very overpriced though so we didn't use that. The food and drink is very expensive within the hotel though if you aren't all inclusive, I think even if you are, there are still a lot of additional charges. The massages were a lovely experience, but again, expensive. Elounda, the nearest village is lovely, but the village along from there - Plaka is even better! Closer to Spinalonga as well if you want to visit for a day trip.
2022년 7월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2022년 8월 13일
Dear guests, thank you so much for your kind words! We hope to have the pleasure of welcoming you again in the near future.

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay at Elounda Village
Excellent service and very quality and good selection of food and drink on the Premium All Inclusive Plan. Special mention to Mirabello! We had a small problem with the ladder into the private pool. We spoke to the staff and it was fixed in a couple of hours! Also it will work out expensive if you are not on the "all inclusive" rate Staff really friendly and nothing too much trouble. Only issues; its a long way from Elounda (4KM) and as usual some people love to "towel claim" sunbeds but that's not really something the hotel can control. All in all excellent
2022년 7월에 3박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2022년 8월 13일
Dear guests, thank you very much for taking the time to share your impressions! We are delighted that you enjoyed your stay with us. Hoping to welcome you again the not too distant future!

10/10 - 훌륭해요

Matthias Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfekte Unterkunft für Paare - Essen ist ein Traum! Insbesondere die waterfront Bungalows mit eigenem Pool sind zu empfehlen - durch das enthaltene Mythica Package passt auch das Preis- und Leistungsverhältnis! Danke für die wunderschöne Woche - zusammenfassend lässt sich sagen, Anlage unglaublich schön und das Essen ist brutal gut :-)
2022년 7월에 5박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2022년 7월 29일
Dear guests, thank you so much for your kind words! We do appreciate it that you took the time to share your impressions and we are delighted that you enjoyed your stay to the fullest. We look forward to welcoming you again in the not too distant future!

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can't say enough about this property and the staff. Everything was well beyond what we expected. From being greeted so kindly upon arrival, to the staff that explained the properties many amenities. One person that stood out and had an abundance of energy was Zoe, we participated in many events that she coordinated. The food never disappointed and we never were left hungry, many different options and one thing that you can't pass up is Greek night. Excellent variety of local foods and can't forget the Raki. We will definitely be back.
2022년 5월에 10박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2022년 7월 12일
Dear guests, Thank you so much for your kind words! We are really glad to read that you enjoyed your stay and hope to have the pleasure of welcoming you again in the near future. Always at your disposal!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super hôtel avec service/personnel/accueil pwrfait
Vue incroyable depuis les bungalows!
2021년 9월에 2박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 10월 1일
Dear guests, thank you for your kind feedback! We are delighted that you enjoyed your stay with us.

4/10 - 별로예요

Oliver

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Disappointed with our stay here, and very rarely give bad reviews. Setting of the hotel is beautiful and facilities are good but we were disappointed with the service particularly from the reception staff who were confrontational when we had a misunderstanding about our transfer. It set out stay off negatively and we felt the general service and quality of food (particularly the buffet) was far from 5*. We weren’t informed how services in the hotel worked upon arrival and all this ruined what could have been a lovely stay
2021년 9월에 3박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 9월 30일
Dear guests, Thank you very much for providing us with your insight. Regarding your transfer, allow us to kindly note once again that in case of a no show of an already booked transfer without contacting the hotel, the full cost is charged. However, our colleagues offered you a reduction on the non-show fee exceptionally, in order to assist you. We would like to assure you that we do our utmost to offer our guests the best possible experience by providing as many details as possible regarding our operation, and we are always at their disposal for any further queries. We are sorry to read that the food offered in the buffets of our Gourmet Main restaurant was not to your personal liking as the majority of our guests are more than satisfied with the quality offered. Thank you once again for your review and we wish you a cozy winter!

8/10 - 좋아요

Stephan

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Beautiful location, disappointing service.
Beautiful spot but service and food doe not meet expectation of a 5 stars resort, no class. Mineral water should be free of charge no matter if you book all inclusive or not.
2021년 9월에 3박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 10월 1일
Dear guests, Thank you for choosing Aquila Elounda Village for your recent vacation and for taking the time to provide us with your review. Firstly, we are so pleased that you appreciated the beauty of our location, however we are very sorry that you did not feel that our cuisine met with your expectations. The vast majority of our guests truly appreciate the efforts of our chefs to provide 5 star cuisine and we regret that your own opinions differ. We do hope that you enjoyed all other aspects of your stay with us and that we may host you once again in the future.

8/10 - 좋아요

Erhard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Architektur der Dorfanlage traumhaft. Haupthaus mit Esssaal kommen da nicht mit.
2021년 9월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 10월 18일
Dear guests, Many thanks for choosing our hotel for your holiday. We are also very grateful for your review as we consider all feedback to be exceptionally important in our pursuit of continual improvement. We are exceptionally lucky to be placed in such a beautiful part of the world and we are pleased that you appreciated the fantastic architecture of our resort, however, disappointed that you did not feel the same towards our main building and restaurant. We hope you thoroughly enjoyed your stay here and hope to have the pleasure of hosting you again in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 7박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 9월 11일
Dear guests, thank you very much for your feedback. We are delighted that you enjoyed your stay with us! We hope to have the pleasure of welcoming you again in the near future.

10/10 - 훌륭해요

Adham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 6박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 8월 28일
Dear guests, Thank you very much for sharing your impression of our hotel! We are delighted that you enjoyed your stay with us.

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely resort. We visited during the summer (2021) when travelling began again, and were pleasantly surprised at how wonderful the resort was. The food buffets at breakfast and dinner provided lots of options and changed each day (we were there for 10 days, and never tired of it). The staff were very friendly and always helpful. We had a room with a private pool (we saw that there were many of these rooms in the resort), and this was so nice: the pool was clean (as was our room, which was cleaned each day). The bar was nice, both outside (where the view over the water was great) and inside (when we needed air-conditioning). We will return next year.
2021년 7월에 10박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 9월 20일
Dear guest, thank you for your wonderful feedback! We are so pleased that you enjoyed your stay with us and look very much forward to welcoming you back in the near future.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Rummet var väldigt fint och buffén var värd. Personalen var snåla vad gäller att ge tips om vad man kan göra i området mm. Fanns ingen tandkräm, hår produkter m.m. i rummet utan man behövde köpa det i deras market. Man kunde inte beställa drinkar till rummet och varje gång man beställde något till rummet tillkom en avgift på 5 euro.
2021년 7월에 3박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 8월 13일
Dear Valued Guest Thank you for providing us with your feedback following your recent stay with us. I am extremely pleased to see that overall you enjoyed your time with us and found the room you were allocated to be very nice. I am also delighted to read that you were happy with our buffet service. As we strive to be environmentally friendly, we have limited our use of plastics and as such we no longer provide toiletries within our rooms. We also found that the vast majority of our guests did not make use of the complimentary toiletries and therefore the provision of these items has not caused any cause for concern. I am however sorry that you were personally disappointed. If room service is required we charge a minimum fee, as this is an additional service not included in the overall package. It is not unusual to find, in the vast majority of hotels, that a charge will be incurred when ordering items to a room. It was our pleasure to host you and we certainly hope we have the opportunity to welcome you back in the not too distant future.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un magnifique hôtel de luxe! Seul petit bémol est l’absence d’animation
2021년 7월에 9박 숙박함
답변 제공: Elina Sakaraki 님, 2021년 7월 27일
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Kindly rest assured that your feedback has been shared with the related departments for immediate consideration & improvement where applicable. We look forward to welcoming you back.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Το μόνο θετικό σε αυτό το ξενοδοχείο είναι το προσωπικό του- ευγενικό, εξυπηρετικό, προσπαθεί να κάνει την διαφορά.Οταν όμως όλες οι άλλες παροχές του ξενοδοχείου δεν επαρκούν ούτε για ξενοδοχείο 3 αστέρων, τότε ο κόπος του προσωπικού πάει χαμένος.
2021년 7월에 1박 숙박함
답변 제공: Ελένη Αλμπαντάκη | Crs Secretary 님, 2021년 8월 7일
Αγαπητοί επισκέπτες, Σας ευχαριστούμε πολύ για τα σχόλια σας σχετικά με την πρόσφατη διαμονή σας στο ξενοδοχείο μας. Θα θέλαμε να σας διαβεβαιώσουμε ότι έχουμε λάβει υπόψη τις επισημάνσεις σας και θα συνεχίσουμε να κάνουμε ότι είναι απαραίτητο, προκειμένου να προσφέρουμε στους πελάτες μας μια μοναδική εμπειρία αντάξια των προσδοκιών τους. Χαιρόμαστε πολύ και σας ευχαριστούμε θερμά για τα θετικά σχόλια σχετικά με το προσωπικό μας κι ελπίζουμε να έχουμε τη χαρά να σας φιλοξενήσουμε ξανά στο μέλλον.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel sublime, personnel adorable, un grand merci pour ce séjour. J’y retournerai sans hésitation. Piscine à débordement, plage privée et accès à la mer. Vraiment parfait.
2021년 7월에 4박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 7월 21일
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

6/10 - 괜찮아요

Kevin

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Not nearly what I was expecting
Was not impressed would the service. Multiple issues with communication about the resort leaving us missing out on opportunities and losing out on parts of our booking. I am not sure if there were so many issues due to covid, but I will not be back during our next trip to Elounda. The food in the restaurant was not good and the drinks were all lacking. We paid extra for a lobster dinner and highly regret it. Waited 20-30 minutes in between each course. It was one of the most frustrating meals I've had. The property is nice, but outdated . On a positive note, the views are great.
2021년 7월에 3박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 7월 29일
Dear guests, Thank you very much for taking the time to share your impressions regarding your recent stay. We would like to assure you that all points raised will be looked into and we really hope that you had informed us during your stay. We do regret that you felt you have missed out opportunities as we always recommend to our guests to download the relevant app, in order to have all information about the hotel always on hand, which is really easy by scanning the QR code at the front desk. We do feel saddened that some aspects of your stay were not as expected nevertheless, we are glad that you have enjoyed the views. We hope to have the pleasure of welcoming you on another occasion and thank you very much for your feedback.

8/10 - 좋아요

Corinne

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sehr schön - jedoch kein 5-Sterne-Ranking
Die Hotelanlage hat uns wirklich sehr gefallen. Die Architektur der Anlage: Häuser, Pflanzenanlagen, Pools und der Verlauf bis nach unten zum Meer empfanden wir als speziell, stimmig und einfach nur schön. Die Aussicht auf das Meer und Elounda ist wunderschön. Alles erschien uns immer sehr gepflegt. An kleinen Details merkt man dann aber auch, dass es kein 5-Sterne Hotel sein sollte - z.B. dass einzelne Stellen an den Mauern vergessen worden sind zu streichen. Das Buffet-Essen im Hauptrestaurant (Frühstück/ Abendessen) war ok, aber dann leider auch nicht mehr bzw. nicht 5-Sterne like. Vieles war schon wieder kalt, nicht speziell oder sehr gut/fein. Das hat etwas enttäuscht. Schön fanden wir jedoch die Spezialabende (z.B. BBQ oder Seafood). Das Essen im Mirabello hingegen war der Hammer. Einfach nur zu empfehlen. Das Personal in allen Restaurants war ausserordentlich freundlich. Hingegen empfanden wir das Personal an der Reception als zu wenig kompetent, etwas kompliziert und nicht dem Service eines 5-Sterne-Hotels entsprechend. Die Zimmer-Ausstattung fanden wir sehr schön: hell, beach-griechisch-Style eingerichtet und sehr sauber. Etwas umweltfreundlicher könnten sie hingegen insofern sein, als dass die Badetücher wirklich nicht so oft ausgewechselt werden, wie sie es versprechen. Am Abend wird einem das Bett aufgeschlagen (5-Sterne-Service), jedoch werden sodann die Lichter im Zimmer brennen gelassen bis man zu Bett geht (nicht gerade umweltschonend bzw. stromsparend).
2021년 5월에 9박 숙박함
답변 제공: Eleni Almpantaki | Crs Secretary 님, 2021년 6월 18일
Dear guests, Thank you very much for taking the time to share your impressions. We are delighted that you enjoyed your stay with us and after the immediate actions of our Reception, you were allocated in a room that suited your needs. We would be more than glad to assist you, had we been informed about your feedback during your stay however, rest assured that your comments have been forwarded to the respective departments and will be attended to. We hope to have the pleasure of welcoming you again in the near future!

10/10 - 훌륭해요

Mihaela-Sabina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Great hotel - would highly recommend getting a room with a pool or sea view. Rooms (we had a superior bungalow with sharing pool) were large, nicely decorated and modern. Breakfast and dinner were varied and staff always friendly!
2021년 6월에 4박 숙박함
답변 제공: Elina Sakaraki, CRS department 님, 2021년 6월 14일
Dear guest, thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay. We look forward to welcoming you back.

8/10 - 좋아요

HELENE

좋아요: 청결 상태, 직원 및 서비스
2021년 5월에 7박 숙박함
답변 제공: Elina Sakaraki, CRS department 님, 2021년 6월 10일
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Kindly rest assured that your feedback has been shared with the related departments for immediate consideration & improvement where applicable. Since our guests’ satisfaction is our main concern & goal, it would of great assistance if you have contacted us whilst at the hotel in order to immediate attend in person any matter & note in detail your comments. We look forward to welcoming you back.

8/10 - 좋아요

Micaela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Havre de paix, beau break dans cette année COVID
Magnifique séjour dans un hôtel presque vide dans ce contexte de COVID. Nourriture excellente et variée, personnel adorable et aux petits soins.
2020년 10월에 8박 숙박함
답변 제공: Eleni Almpantaki, Crs Secretary 님, 2020년 11월 4일
Dear guests, Thank you very much for your kind words! It will be our pleasure to welcome you again in our hotel next year. Until then, stay safe! With best regards

8/10 - 좋아요

Amir

2020년 10월에 5박 숙박함
답변 제공: Elina Sakaraki 님, 2020년 11월 19일
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

10/10 - 훌륭해요

Jérome

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 7박 숙박함
답변 제공: Eleni Almpantaki, Crs Secretary 님, 2020년 11월 4일
Dear guests, Thank you very much for your feedback! We look forward to welcoming you again in the near future. Until then, stay safe! With best regards

10/10 - 훌륭해요

Tal

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 9월에 4박 숙박함
답변 제공: Elina Sakaraki 님, 2020년 10월 8일
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

8/10 - 좋아요

실제 이용하신 고객

2020년 8월에 4박 숙박함
답변 제공: Elina Sakaraki/Crs Department 님, 2020년 9월 19일
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

6/10 - 괜찮아요

Delph 님, Bdx

단체 여행, 연인과의 여행
좋아요: 청결 상태
Le site est très très beau. Nous avions une chambre avec piscine partagée très bien. Malheureusement et sous prétexte du COVID, alors que nous avons payé un 5 étoiles «  plein pot « , les chambres ne sont faites que tous les 2 jours. Il a fallu systématiquement aller à la réception demander de l’eau et du café. L’hôtel est annoncé comme resort et spa avec piscine intérieure, sauna... tout est fermé. Il a été compliqué d’avoir un matelas à la plage alors que la capacité est divisée par 3 cette année, qu’en est-il des autres fois ? Pour finir, un soir à 22.50, impossible de pouvoir manger quoique ce soit alors que nous avions opté pour la formule tout inclus. Le COVID peut certes expliquer certaines choses mais il vaudrait mieux dans ce cas ne pas faire payer pour des prestations qui n’existent pas, ce n’est pas à nous, consommateurs de supporter ces aléas.
2020년 8월에 7박 숙박함
답변 제공: Eleni Almpantaki 님, 2020년 9월 2일
Dear guests, Thank you very much for sharing your impression concerning your recent stay with us. We are glad to read that you enjoyed the scenery and your accommodation. We do regret that our hotel did not meet your expectations in certain aspects. Allow us to kindly address the points raised in your review, as we should note that as advised upon arrival, we are not allowed by Greek law to enter your room on a daily basis. Due to this, the housekeeping and mini bar service are offered upon request of the guests. Furthermore, our indoor pool and sauna are closed for this year due to the updated health & safety protocols, which we are obliged to follow in order to protect the health of our employees and guests. We were surprised by your comment regarding the sunbeds on the beach as this year, due to the low occupancy of the season, our sunbeds do outnumber our guests. Additionally, the opening hours of our food & beverage outlets are duly noted in the available app, and we also inform our guests during their check-in accordingly. Nevertheless, following the last order in our a la carte restaurants at 22:45pm, we also have the Premium All Inclusive snack at 23:00-00:00 and a la carte Room Service available on a 24-hour basis. Please note that we haven’t charged for services that you did not receive. All the above information was available upon arrival and also in the app at all times. It was a pleasure to have you with us and we do appreciate your insight, which is very important to us as we do our utmost to provide the best possible service. We would like to assure you of our best attention at all times and we hope to have the pleasure of welcoming you again in the near future.