복도

트래블로지 바이 윈덤 레무어 해군항공기지 근방 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 202개" "
평점 8 - 좋아요. 1002개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 199개" "
평점 4 - 별로예요. 1002개 이용 후기 중 148개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 155개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Sang young

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 8월 27일
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 19일
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 - 괜찮아요

Mario 님, Winnemucca

아이를 동반한 가족 여행, 가족 여행
Check in was from the outside of the building on a cold night. Area was dirty and the hotel itself was dirty, not the best but I guess it could have been worse.
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 16일
Dear Mario, we're disappointed to hear about your less than satisfactory experience during check-in and with the cleanliness of our property. Providing a comfortable and welcoming environment for our guests is a top priority, and we apologize for falling short in this instance. Your feedback is invaluable to us, and we'll share these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards,Guest Experience Team

8/10 - 좋아요

Amy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We thought the room was big, clean and remodeled. Our suite had a microwave and fridge which we enjoyed!
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 15일
Dear Amy, we're delighted to hear that you enjoyed your stay in our remodeled suite and found the room spacious, clean, and well-equipped with amenities like a microwave and fridge. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're pleased that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another excellent stay! Warm regards,Guest Experience Team

10/10 - 훌륭해요

Bem

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The stay was great. Rates were good and the bed was comfortable.
2024년 4월에 6박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 8일
Dear guest, we're delighted to hear that you had a great stay with us! Providing comfortable accommodations at competitive rates is what we aim for, and we're thrilled that you found our beds to be comfortable and our rates to be reasonable. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future! Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Mhyka

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 4일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

AJhourni

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great choice with reasonable price.
2024년 3월에 7박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 2일
Dear guest, thank you for choosing our hotel for your stay and for taking the time to share your feedback! We're delighted to hear that you found our accommodations to be a great choice with reasonable pricing. Providing our guests with a comfortable and affordable experience is always our goal, and we're glad to know that we met your expectations. If there's anything else we can do to enhance your stay or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back again in the future!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Isabel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Secluded a bit
2024년 1월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 5일
Dear Isabel, thank you for taking the time to leave a review. We're glad you appreciated the more secluded ambiance of our property. Providing a peaceful environment is important to us, and we hope it added to the overall enjoyment of your stay. If there's anything specific you'd like to share or if you have suggestions for improvement, please feel free to reach out. We value your feedback and look forward to hosting you again in the future.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I and my wife stayed for a night and enjoyed that it was clean, comfy, and very reasonable.
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Hi Michael,We're thrilled to hear that you and your wife had a pleasant stay with us. Ensuring a clean and comfortable experience for our guests is always our priority, and we're delighted that you found your accommodations to be just that. We strive to provide excellent value for our guests, and we're pleased that you both found our rates to be very reasonable. Thank you for choosing to stay with us, and we look forward to welcoming you both back for another enjoyable stay in the future!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Mhyka

2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 21일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 - 별로예요

Romel

출장 여행
별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 16일
Dear Romel, thank you for taking the time to share your feedback with us. We value your opinion and are sorry to hear that the amenities did not meet your expectations. If there are specific amenities you were expecting or suggestions you have for improvement, please let us know. Your input helps us enhance the guest experience, and we appreciate your honesty. We hope you enjoyed other aspects of your stay, and if your travels bring you back to our area, we would love the opportunity to host you again and make your stay more enjoyable. Safe travels, and thank you for choosing our hotel.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Edna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 12일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Martin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 11일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Leticia

2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 9일
Dear Leticia, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team

10/10 - 훌륭해요

Perla

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
good location, our room was very clean housekeeping staff very friendly
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 4일
Dear Perla, thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed our good location, and we're especially pleased to know that you found your room to be very clean and our housekeeping staff friendly. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Tahsin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cheap price, excellent service
2023년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 2일
Dear Tahsin, thank you for your positive feedback! We're glad to hear you found value in our services. We strive to offer both affordability and exceptional service to all our guests. We look forward to welcoming you back in the future. Safe travels!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Ricardo

2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Ricardo, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Guest Experience Team

6/10 - 괜찮아요

Ricardo

2023년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 5일
Dear Ricardo, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Warm regards,Guest Experience Team

10/10 - 훌륭해요

Yvette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the travellodge hotel
This location has a very welcoming appearance, gives off a country,cabin like fell to it. The owner of this property and their staff are amazing and alway polite and welcoming when I check in or out of this great location. I will be recommending this location to anyone in the lemoore ca area and the neighboring city's
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 29일
Dear Yvette, thank you for your kind words! We're delighted to hear that our property's ambiance and the warmth of our team have left a positive impression on you. It's our pleasure to ensure a welcoming and comfortable experience for every guest. Your recommendation means a lot to us! We look forward to welcoming you back and extending the same level of hospitality to anyone you refer to us in Lemoore, CA, and neighboring areas.Warm regards,Guest Experience Team

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, rooms nicely remodeled.
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 16일
Dear Amanda, we're thrilled to hear that you appreciated our hotel's convenient location and the recently remodeled rooms during your stay. Thank you for recognizing the efforts we've made to improve our accommodations. Providing a pleasant and updated environment for our guests is a top priority for us, and we're glad that you enjoyed your experience. We hope to have the pleasure of hosting you again in the future and continuing to exceed your expectations.Warm regards,Guest Experience Team

4/10 - 별로예요

Keith

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 14일
Dear Keith, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team

10/10 - 훌륭해요

Hector

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 14일
Dear Hector, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Warm regards,Guest Experience Team

8/10 - 좋아요

jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 6일
Dear Jesus, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Warm regards,Guest Experience Team

2/10 - 너무 별로예요

anthony

연인과의 여행
별로예요: 편의 시설/서비스
Stay away
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 6일
Dear Anthony, we're sorry to hear that you were not satisfied with the amenities during your stay. We take guest feedback seriously, and we would appreciate it if you could provide more details about what specifically you found lacking. Your input can help us make improvements for future guests. Please feel free to share any additional comments you may have. Thank you for your feedback.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Eraclio

2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 22일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 - 괜찮아요

John

출장 여행
별로예요: 편의 시설/서비스
No coffee maker. Bath towels old and worn.
2023년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 26일
Dear John, thank you for sharing your feedback about your stay. It's valuable to know that the lack of a coffee maker and the condition of the bath towels were areas of concern for you. The hotel may consider updating these amenities to enhance the guest experience. Your input is appreciated, and it can help the hotel make improvements to better meet guest needs. If you have any other comments or suggestions, please feel free to share them with the hotel staff. Your comfort and satisfaction are important to them.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 24일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 - 괜찮아요

Vannesa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 24일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I'd stay again....
An older renovated hotel at an affordable price in a nice quiet are next to a restaurant. New furniture, pleasant staff.
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 25일
Dear Jessica, thank you for sharing your experience. It's good to hear that you found the hotel to be affordable and appreciated the renovations and pleasant staff. Staying in a quiet area with a nearby restaurant can be quite convenient. If you have any specific feedback or suggestions for further improvements, feel free to share them. We hope you had an enjoyable stay and consider returning in the future.Warm regards,Guest Experience Team

10/10 - 훌륭해요

vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were renovated and clean.
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 19일
Dear Vanessa, we're pleased to hear that you found the renovated rooms clean and to your liking. If you have any more feedback or if there's anything else we can do to enhance your stay, please don't hesitate to let us know. We're here to ensure you have a comfortable experience.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Thankful
No complaints great service clean room
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 10일
Dear Joshua, thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience during your stay and that you found our service and room cleanliness to your satisfaction. If you have any further comments or if there's anything specific you enjoyed about your stay, please feel free to share. We hope to welcome you back in the future for another enjoyable visit!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Perla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 10일
Dear Perla, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Warm regards,Guest Experience Team

10/10 - 훌륭해요

Amanda

2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 2일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 - 좋아요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 5일
Dear Francisco, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Sean

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not a good experience, they are unfriendly. This place was dirty. Construction workers were unsafe while drinking leaving beer bottles everywhere. Stay somewhere else.
2023년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 26일
Dear Sean, we're truly sorry to hear about your negative experience during your stay. Cleanliness, safety, and a welcoming atmosphere are essential aspects of a comfortable stay, and it's disappointing to hear that these aspects fell short during your visit. Your feedback regarding the behavior of construction workers and the overall condition of the property will be dealt with by the appropriate teams to ensure necessary improvements are made. We apologize for the inconvenience you experienced, and we appreciate your candid feedback. If you have any additional comments or specific concerns you'd like to share, please feel free to do so. We value your input and hope to provide a better experience should you choose to stay with us again in the future. Thank you for taking the time to provide your feedback.Warm regards,Guest Experience Team

10/10 - 훌륭해요

ileana

2023년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 4일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Dora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 7일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 - 좋아요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 9월 6일
Dear Francisco, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Guest Experience Team

10/10 - 훌륭해요

Isabella

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
Camera nuova e di ottime dimensioni. Sono rimasta sorpresa
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 14일
Dear Isabella, we're delighted to hear that you were pleasantly surprised by your stay in our new and spacious room. If you have any more comments or if there's anything else you'd like to share, feel free to let us know. We're here to ensure your comfort and satisfaction during your stay, and we hope to continue exceeding your expectations in the future!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
No reservation
Reservation not in the computer But was able to get a room.
2023년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 9일
Dear Robert, we apologize for any inconvenience you experienced with your reservation. It's good to hear that our staff was able to accommodate you and provide a room, despite the issue with the reservation not being on the computer. If there's anything else you'd like to share or if you have any further feedback, please don't hesitate to let us know. Your input helps us improve our services for future guests. We hope you had an otherwise pleasant stay!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Pepsi

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dead bugs
Dead bugs on the floor and live ones on the wall. No clock and only 1 uncomfortable fold up chair. Bed was really to tall for my 5' 1" frame.
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 1일
Dear guest, we deeply apologize for the negative experience you had during your stay at our hotel. Providing a clean and comfortable environment for our guests is one of our top priorities, and we regret that we fell short of meeting your expectations. We take your concerns about cleanliness seriously, and we will address this issue with our housekeeping team to ensure that proper cleaning procedures are followed and that such incidents do not occur in the future. Regarding the presence of bugs, we understand the importance of pest control, and we will take immediate action to address this matter with our maintenance team. We want to assure you that we take all necessary measures to provide a pest-free environment for our guests. We apologize for the inconvenience of not having a clock in your room and for the lack of comfortable seating options. Your feedback is invaluable in helping us identify areas for improvement, and we will consider it as we strive to enhance our facilities and amenities for our guests' comfort. Regarding the height of the bed, we understand that comfort is essential, and we will review this matter to ensure that our beds are suitable for guests of all heights. We genuinely appreciate your feedback, and we want to thank you for bringing these matters to our attention. Your satisfaction is essential to us, and we hope to have the opportunity to make things right for you. If there is anything else you would like to share or if you have any further concerns, please feel free to contact us. We are committed to addressing your concerns and ensuring a more pleasant experience for you in the future. Thank you for choosing our hotel, and we hope to have the chance to welcome you back for a more satisfactory stay. Your comfort and well-being are important to us, and we are here to assist you in any way we can. Please take care, and we hope to see you again soon.Warm regards,Guest Experience Team

10/10 - 훌륭해요

David

2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 16일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Julie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is to the general manager, I sent and still have not received response! Hello Jay Patel, my family and I stayed at the Travelodge in Lemoore California. On 6-22 Room 206 We are very unsatisfied and would like a full refund or one free night stay at any different location of Travelodge for compensation! Reservation was under Julie Sheasby.  The bedding on both beds were absolutely disturbing with how much hair was on everything. They definitely were not washed. One bed even had pee stain. The phone to call the front desk was dirty I had walked down to the office to get all new clean bedding. Also we were woken up to renovation in the morning, it would have been helpful if we were put in a different room. We asked for bottom floor so we didn’t have to carry our 65-75 pound suitcases up two flights of stairs. We were informed there were no bottom floors available. There were only 5 cars in the parking lot We were not able to get a good night sleep and driving for hours that’s the last thing we want to do is change all bedding to feel comfortable enough to sleep on the beds. It was very stressful and not enjoyable stay.  Here are some pictures below to confirm how unsettling,unsanitary, unnecessarily our stay was. Thank you for taking the time to read our complaint.  I’ll look forward to getting back a response from you. Ps the hotel manager gave us 20$ bill when we checked out. The front desk lady said that’s all she told to do. Since the manager was not there.
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 3일
Dear Julie, we sincerely apologize for the unsatisfactory experience you and your family had during your stay at our Travelodge in Lemoore, California. We understand your concerns regarding the cleanliness of the bedding and the disturbance caused by the renovations. This is not the level of service and quality we strive to provide to our guests. We have carefully reviewed your complaint and the attached pictures, and we can assure you that we take these matters very seriously. Rest assured that we will personally address each issue with our housekeeping and maintenance teams to ensure that such incidents do not occur again in the future. Regarding your request for a refund or a complimentary night stay at a different Travelodge location, we completely understand your disappointment and frustration. We would like to discuss this matter further with you and find a suitable resolution. We kindly request you to reach out to us directly. We assure you that we will do our best to make it right and regain your trust in our brand. Once again, we apologize for the inconveniences you and your family experienced during your stay. We appreciate your patience and understanding, and we look forward to resolving this matter to your satisfaction.Warm regards,Guest Experience Team

10/10 - 훌륭해요

ERNESTO 님, Dinuba

좋아요: 청결 상태, 직원 및 서비스
The room had the smell of cigarette smoke
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 27일
Dear Ernesto, we apologize for any inconvenience you experienced with the smell of cigarette smoke in your room. As a non-smoking hotel, we strive to maintain a fresh and clean environment for all our guests. We appreciate you bringing this matter to our attention. Please rest assured that we will investigate the issue and take appropriate measures to address it. Our goal is to provide a comfortable and pleasant stay for all our guests, and we apologize if this was not the case during your visit. We appreciate your feedback and the opportunity to improve our services. Thank you for choosing to stay with us, and we hope to have the chance to provide you with a more enjoyable experience in the future.Warm regards,Guest Experience Team

4/10 - 별로예요

Cindy

좋아요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 20일
Dear Cindy, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Guest Experience Team

6/10 - 괜찮아요

Arnold

좋아요: 청결 상태, 객실의 편안함
2023년 5월에 5박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 6일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 - 별로예요

Milton

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It had been 10 years since I stayed here and it's in a sad state of decline. No doubt the owners are doing their best to maintain it but it needs lots of help. The room was 'clean' but the wall ss were gouged from the chairs, there were soiled spots on the comforter cover, and only two pillows per bed which were the thickness of the scratchy almost see through towels. The pluses were fridge and microwave in the room without extra cost and the fact that it was pet friendly. I was disappointed that there was not hot tub in the pool area. And the dust from the field behind the property being plowed was equally annoying. Save yourself the hassle and book next door or elsewhere in the area.
2023년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 6일
Dear Milton, thank you for taking the time to provide feedback on your recent stay with us. We apologize for any inconvenience or disappointment you experienced during your visit. We understand that the condition of your room did not meet your expectations, and we apologize for the issues you encountered, such as the wall gouges and soiled spots on the comforter cover. We take cleanliness very seriously, and your feedback will be shared with our housekeeping team to address these issues and ensure that our rooms meet the highest standards of cleanliness and maintenance. Regarding the pillows, we apologize for the inconvenience of only having two pillows per bed. We appreciate your feedback, and we will consider your comments when evaluating our amenities and guest comfort offerings. We understand your disappointment about the lack of a hot tub in our pool area. Guest feedback is important to us, and we will take your comments into consideration as we continue to improve our facilities and amenities. Additionally, we apologize for the dust from the field behind our property. While this is beyond our control, we apologize for any inconvenience caused. We appreciate your comments about the positive aspects of your stay, such as the inclusion of a fridge and microwave in the room without extra cost, as well as our pet-friendly policy. We strive to provide amenities that enhance the comfort and convenience of our guests. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.Warm regards,Guest Experience Team

4/10 - 별로예요

Wilfredo

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staffs are very friendly, bed clean tub clean toilet clean furniture are too old and has lots stains Tv works whenever
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 4일
Dear Wilfredo, we're glad to hear that you found the staff friendly during your stay. Providing excellent customer service is important to us, and we appreciate your positive feedback in this regard. However, we apologize for the condition of the furniture and the stains you encountered. We understand that outdated and stained furniture can detract from the overall experience and comfort of your stay. We will take your comments into consideration as we work towards improving and updating our accommodations. Regarding the television, we apologize if you experienced any difficulties with its functionality. Our maintenance team will be notified to ensure that all amenities, including the TV, are in proper working order for future guests. We appreciate your feedback, and we value your input as it helps us identify areas for improvement. We hope to have the opportunity to provide you with an even better experience in the future.Warm regards,Guest Experience Team

4/10 - 별로예요

Donald

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The main issue that we came across on our stay was the cleanliness of our suite that I had booked months ago. We entered the room and felt dirty just walking in. Then, to see a sofa cover with burn marks/holes to which the plan was to sleep on the sofa pull out bed, but with the holes there was also food/trash underneath the cushions of the sofa. To also find hair in the refrigerator dampened the mood. I immediately asked the front desk to refund me for our stay and we'd look elsewhere to stay. The front desk employee did help us out and re-located us to a newly renovated room on the opposite side of the establishment. However, this concerned me more because we weren't initially given the room that was a disaster and then given as a secondary room that was renovated. Why wouldn't you give a customer a clean room first as opposed to the filthy room? Front desk employee did try to do right by helping us get the better room, but I feel that the first impression of a dirty room warrants me to never go to this establishment when we comes visit Lemoore in the future.
2023년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 4일
Dear Donald, we sincerely apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear that your suite was not up to the expected standards of cleanliness and that you had to request a refund and a room relocation. We understand your frustration and agree that as a customer, you should have been provided with a clean room from the start. We apologize for the inconvenience caused by initially being given a room that did not meet your expectations. Rest assured, we will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future. On the other hand, we appreciate your acknowledgement of the efforts made by the front desk employee to assist you and provide a newly renovated room. However, we understand your concern about the initial room assignment and the impact it had on your overall impression of the establishment. We apologize for any negative impact this experience may have had, and we value your feedback. We will use it to improve our cleanliness standards and ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust should you decide to visit Lemoore again in the future.Warm regards,Guest Experience Team

8/10 - 좋아요

Erika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Si me gusto. Si llegaría a ir claro que me volvería a hospedar ahí mismo
2023년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 6월 2일
Estimada Erika, gracias por tomarse un tiempo de su apretada agenda para brindarnos sus comentarios. Esperamos que haya tenido una experiencia agradable mientras estuvo con nosotros y esperamos tenerlo nuevamente con nosotros.Warm regards,Guest Experience Team