Dear Catherine,Thank you for taking your time to review and rate your overall experience at our property. It is our pride to always provide the comfort of a home away from home, great space and exceptional hospitality experience and where we fell short of our brand promises, we apologize for the shortfall. Looking forward to welcoming you in the near future.Regards-Front Office Manager

Dear Refiloe,Thank you for taking time to review and rate us. It has been a great pleasure to have you stay with us. Our everyday aim is to exceed guests' expectations and we are glad to hear that you had a great stay experience. Hoping to have you back in the near future.Regards-Front Office Manager

Dear Shawn,Thank you for taking time to rate your experience at our hotel. It is our signature to provide guests with exceptional service and we are delighted to hear that you enjoyed your stay. We look forward to having you back in the near future.Regards-Front Office Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by the feedback from our guests. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future. Regards General Manager

Dear Andrey, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We apologise for the inconvenience experienced. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future to an improved experience. Regards General Manager

Dear Antonio, Thank you for choosing our hotel again for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We look forward to welcoming you back again in the near future to an improved experience. Regards General Manager

Dear Margaret, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests. We look forward to welcoming you back again in the near future to another great stay. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future to an improved experience. Regards General Manager

Dear Sandesh, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future to an improved experience. Regards General Manager

Dear Sello, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Terusha, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We have a few areas we are in the processing of completing to enhance the guest experience further and we hope you will approve thereof as well. We look forward to welcoming you back again in the near future to another awesome experience. Regards General Manager

Dear Terusha, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We apologise for the inconvenience you experienced and we are finalising the procurement of additional hair dryers. We look forward to welcoming you back again in the near future to an improved experience. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future to an improved experience, Regards General Manager

Dear Sthembiso, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We apologise for not meeting your expectations of both the room as well as the food. We have rechecked the new pictures on the webpage and found them to be in order. There are some very old pictures that were posted by previous guests from many years ago. We look forward to welcoming you back again in the near future. Regards

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Andries, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback and we share all reviews with our team members who are motivated by these reviews. We look forward to welcoming you back again in the near future. Regards General Manager

匿名各位ホスピタリティーのニーズに合わせて当ホテルを選択しただけでなく、評価を完了するのに時間をかけて、あなたの経験を私たちと共有してくれてありがとう Avani Maseruでは、常にお客様の満足を保証することを誇りにしており、すべてのフィードバックに感謝しています。 お客様へのサービス提供を継続的に向上させることに意欲を持っているチームメンバーと、すべてのレビューを共有します。 近いうちにまたお会いできることを楽しみにしております。 ゼネラルマネージャー

Dear Pleases, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback which we share with all our team members. We apologise for the inconvenience of the missing hairdryer which we will address immediately. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We look forward to welcoming you back again in the near future. Regards

Dear Ms Priscillah, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back home again in the near future. Regards General Manager

Dear Chris, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Anonymous, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We will communicate to the souvenir shop to expand on their range of products. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Ndiewo, Thank you for taking of your time to complete the rating and for sharing your experience with us and choosing us for your accommodation requirements. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We share all guest reviews with our team members who are always motivated by such feedback. We look forward to welcoming you back again. Regards General Manager

Dear Rodrigo, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back in the near future. Regards General Manager

Dear Ms Luisa, Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Rahil, We thank you for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We will complete the renovation of the hotel by the end of February 2018. We hope to welcome back in the near future. Regards General Manager

Dear Richard, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager

Dear Akash, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise for the inconvenience you experienced during your star with us. The power supply in the area was disrupted and we were forced to start our generator to supply electricity to the hotel. We are well advanced in finalising the project for the refurbishment of the property which will enhance the facilities for your enjoyment. We hope to welcome back in the near future. Regards Area Resident Manager.

Dear AEM, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We are well advanced in finalising the project for the refurbishment of the property which will address inter-alia the facilities as mentioned in your survey. Regards Area Resident Manager

Dear Guest, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We thank you for your comments regarding the condition of the hotel. We are well advanced in finalising the project for the refurbishment of the entire property. We hope to welcome you back in the near future. Regards Area Resident Manager

Dear Anonymous, Thank you for taking of your time and we do appreciate your feedback regarding your stay. We do apoligise for any inconvenience you may have experienced during your stay. We are in the process of finalising the renovation project planning so that we can then proceed with a full renovation of the property. Thank you once again and we hope to see you in the near future again.