외관

홀리데이 인 익스프레스 호텔 & 스위트 댈러스 루이스빌, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 852개 이용 후기 중 576개" "
평점 8 - 좋아요. 852개 이용 후기 중 201개" "
평점 6 - 괜찮아요. 852개 이용 후기 중 41개" "
평점 4 - 별로예요. 852개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 852개 이용 후기 중 15개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Min

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 10월 5일
Min,Thank you so much for your positive review; we are elated that you enjoyed your stay with us, and look forward to your next visit with us, when in the area. Thank you,

8/10 - 좋아요

jeong book

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
방이 넓어서 좋았습니다.. 그리고 아침식사도 생각 보다는 괜찮았구요 .. 인터넷은 조금 아쉬운 점이 있었지만 무난 했습니다.. 실망 하지는 않을것 같습니다
2022년 9월에 2박 숙박함
답변 제공: Kimberley A. Jones, General Manager 님, 2022년 10월 3일
Thank you for the review! We hope to see you again soon.

10/10 - 훌륭해요

Hee Soo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Kimberley A. Jones, General Manager 님, 2022년 8월 17일
Thank you Hee Soo for the great 10 out of 10. We hope to see you again soon.

10/10 - 훌륭해요

Jongsun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good
The staff is kind and all the facilities are clean.
2021년 6월에 1박 숙박함
답변 제공: Gene Smith- General Manager 님, 2021년 6월 19일
Thank you Jongsun for the TEN STAR review of our hotel. We are glad you had an excellent stay experience and hope to see you again soon.

10/10 - 훌륭해요

jesse

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean nice expect they don't open pool
2020년 8월에 1박 숙박함
답변 제공: Gene Smith - General Manager 님, 2020년 8월 28일
Thank you very much for your great review of our hotel. We are glad you had an enjoyable stay experience and hope to see you again soon.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
서비스가 별로였고 사전결재한 예약 옵션이 반영 안되어 원하는 방을 쓰지못했습니다.
2019년 6월에 7박 숙박함

10/10 - 훌륭해요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay, nice clean environment, staff was engaging, will be staying here our next basketball tournament
2024년 4월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 4월 15일
RhondaThank you so much for sharing your stay experience with us; We are elated you and your family enjoyed your visit, and we look forward to your next stay with us!

8/10 - 좋아요

LIZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked our handicap room and that we were on the first floor. Very nice big room. I can always count on Holiday Inn to be clean
2024년 4월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 4월 6일
LIZThank you for sharing your feedback with us; We are elated you enjoyed your stay with us, and our staff accommodated you with your requests; Thank you again for providing such wonderful feedback.

10/10 - 훌륭해요

Richanjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 4월 1일
RichanjitThank you for taking the time to share your stay experience with us; We are glad you had a great stay and enjoyed the hotel's amenities; We value your feedback, and Thank you again for choosing to stay at the Holiday Inn Express & Suites Dallas Lewisville Tx

10/10 - 훌륭해요

Steve

2024년 3월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 4월 15일
SteveThank you so much for your 5/5 review; We are glad you had a fantastic stay, and we value your feedback! thank you again for sharing your experience with us!

10/10 - 훌륭해요

Sujin 님, Pflugerville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, breakfast was great, friendly staffs.
2024년 3월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 3월 15일
SujinThank you for your 5/5 review; We are glad you had a fantastic stay with us and enjoyed all the amenities the hotel had to offer. We value you feedback; And your kind review will be forwarded to all staff members! Thank you again,Sincerely

2/10 - 너무 별로예요

Catherine

별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 3월 16일
Catherine,Thank you for sharing your stay experience with us; Our apologies we did not exceed your expectations.Sincerely

6/10 - 괜찮아요

Lisa

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean property. A little loud from neighbors walking etc. overall good stay., will be back. Every interaction with staff was great!
답변 제공: Melissa Booth General Manager 님, 2024년 3월 7일
LisaThank you for sharing your positive stay experience with us; We are elated you enjoyed your stay with us. We value your feedback, And we are glad you enjoyed the amenities the hotel had to offer!Sincerely,

8/10 - 좋아요

Alhena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 3월 5일
AlhenaThank you for sharing your stay experience with us; We value your feedback, and we are elated you enjoyed your stay at the hotel.Sincerely

10/10 - 훌륭해요

Brandi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will definitely be back!
2024년 2월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 3월 1일
BrandiThank you for your 5/5 review; It was our pleasure having you stay with us; we are elated you had an enjoyable stay, We value your feedback, Thank you again for sharing such a positive experience with us.Sincerely,

10/10 - 훌륭해요

jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in and out was easy. There are only certain parking spots, if there are trailers parking there, good luck on getting a spot.
2024년 2월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 2월 26일
jessicaThank you for your 5/5 review; we value your feedback and are elated you were accommodated with an easy check in and check out process. Thank you again for staying with us.

8/10 - 좋아요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The offered breakfast can be improved without costs affectation.
2024년 2월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 2월 17일
Ricardo,Thank you for sharing you stay experience with us; We greatly appreciate your feedback, this gives us the opportunity to make improvements in certain departments within the hotel.Sincerely,

10/10 - 훌륭해요

Ana

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and clean rooms ,
2024년 2월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 2월 14일
AnaThank you for your 5/5 review. You feedback is greatly appreciated, we are glad you had a fantastic stay with us, and we exceeded your expectations.

10/10 - 훌륭해요

Towanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room and good breakfast. A somewhat murky odor in room. Breakfast was really good.
2024년 2월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 2월 12일
Towanna,Thank you so much for your 5/5 review; We are glad that you enjoyed your stay, and the amenities the hotel had to offer. Thank you again for sharing your pleasant stay experience with us. Sincerely

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 직원 및 서비스
The staff was friendly. The room was spacious, The bathroom was not clean…dirty floor, corners…needed new tub/toilet/shower head…the towels were frayed and needed to be replaced.
2024년 2월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 2월 12일
MichaelThank you for sharing your feedback with us; We apologize we did not exceed your expectations, We take our guests feedback very seriously and will be immediately addressing these concerns. We hope you will give us another opportunity to serve you again in the future. Sincerely,

10/10 - 훌륭해요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 1월 3일
BonnieThank you for your 10/10 review; We are happy you had a fantastic stay with us; Happy New Year!

10/10 - 훌륭해요

Demetrius

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 1월 3일
DemetriusThank you for your 5/5 review; We value your feedback, and are elated you had an enjoyable stay!

10/10 - 훌륭해요

Desiree'

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2024년 1월 3일
DesireeThank you for the 5/5 review; We value feedback such as yours, and we are Elated you enjoyed your stay with us.

6/10 - 괜찮아요

Alf

출장 여행
좋아요: 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 12월 15일
Alf,We are glad you had a fantastic stay at our hotel, Thank you for taking the time to share your stay experience with us.

2/10 - 너무 별로예요

Chad

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parked my truck beside the "Diamon Elite Reserved" spot outside the back door. My catalytic converters were cut off during the night. The front desk was called by another guest in real time and nothing was done. They will not put up cameras although the Lewisville police stated "they know this is a problem"
2023년 12월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 12월 15일
ChadWe apology for the negative experience you encountered at our hotel. We take all of our guests concerns such as this incident seriously, and address them in a professional manner. At this time the local Police Department has also been notified of this manner and is addressing the issue accordingly.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 12월 10일
MichaelThank you for your 5/5 review; We are elated you had a fantastic stay at our hotel; Thank you again for sharing your awesome stay experience with us.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and staff we absolutely amazing! We had a situation come up while staying and needed a much later check out and graciously accommodated us. Highly recommend!
2023년 11월에 3박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 12월 10일
Kelly.We are so glad that you had a fantastic stay at our hotel, and our staff was able to accommodate you with a late check out; We value your feedback, Thank you for sharing your stay experience with us. We are glad we were able to accommodate your requests.

6/10 - 괜찮아요

JD

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
shower in the bathroom was not able to be stationed in one spot in the accessible room, so that it was difficult to take the shower. for person with disability, it was an important accommodation needed from the hotel. customer agents tried to help me, but the shower was not fixed at the end.
2023년 11월에 3박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 11월 27일
JDMy apologies you encountered issues during your stay with us; We value our guests feedback and appreciate you taking the time to let us know your concerns, We have taken the necessary steps in correctly this issue.

10/10 - 훌륭해요

so

2023년 11월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 11월 12일
by so onThank you for your 10/10 review; we value our guests feedback, and are elated you enjoyed your stay at our hotel.

4/10 - 별로예요

Abdul 님, MCALLEN

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is infested with cockroaches…killed two in Room 203. The sink back flows and gets filled up with junk.
2023년 10월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 10월 30일
We value our guests feedback, if I can be of further assistance please let me knowThank you,

6/10 - 괜찮아요

Linda

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 10월 30일
Linda,Thank you for sharing your stay experiences with us; We value our guests feedback; And apologize for any inconveniences during your stay with us.

10/10 - 훌륭해요

Antonia

2023년 10월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 11월 27일
AntoniaThank you for your 5/.5 review, We are glad that you had a fantastic stay with us. We look forward with you staying with us again, when visiting the area.

10/10 - 훌륭해요

Jacqui

2023년 10월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 11월 12일
JacquiWe greatly appreciate you taking the time to fill out a survey and for giving us a 5/5 star review; Your feedback is extremely important to us, and I am glad we exceeded your expectations.

10/10 - 훌륭해요

KATINA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 10월 17일
Katina,Thank you for your 10/10 review; We value our guests feedback, and are elated you enjoyed your stay at our hotel.

6/10 - 괜찮아요

Crystal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was all very kind. Hotel was very clean. However the room smelt like a dirty vacuum and you could hear the floor above with people walking around, anytime someone dropped something and even when someone would move their suit case. My daughter and i were woken up multiple days.
2023년 10월에 3박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 10월 17일
Crystal,Our apologies you experienced issues, during your stay with us; We value our guests feedback, at your leisure please feel free to reach out to me directly at property level, if I can be of further assistance to you and your family.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was very clean and comfortable. We enjoyed our stay.
2023년 10월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 10월 17일
Anonymous,Thank you so much for your 10/10 review, we are elated your enjoyed your stay at our hotel, Thank you again for sharing your experiences with us.

10/10 - 훌륭해요

Carol

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Room was super clean and so much room. The best hotel. Wish ibwould have stayed in this one the night before instead of the previous one.
2023년 10월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 10월 22일
Carol,Thank you for the 5/5 star review; We value our guests feedback, and we are elated you enjoyed your stay with us.

10/10 - 훌륭해요

James B

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Staff
The hotel was comfortable and the staff was great. They gave a very late checkout when we needed it. Great stay!
2023년 9월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 9월 24일
James BWe are elated that you enjoyed your stay with us; Thank you so much for sharing your positive feedback with us. It was a pleasure to accommodate you with a late check out.

2/10 - 너무 별로예요

Jeffrey

좋아요: 청결 상태
별로예요: 직원 및 서비스
Management was lousy
2023년 9월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 9월 24일
Our apologies that you did not enjoy your stay with usAt your leisure please contact us directly to provide your feedback and stay experience.Thank you,

8/10 - 좋아요

Tamra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 9월 19일
Tamra,Thank you so much for your positive review; We value our guests feedback, and look forward to your future stays with us.

8/10 - 좋아요

Andrew

2023년 9월에 2박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 10월 17일
Andrew,Thank you for the 4/5 review; we value our guests feedback, if I can ever be of assistance please contact me directly at the hotel. Thank you,

10/10 - 훌륭해요

michael

2023년 9월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 9월 18일
Michael,Thank you so much for the positive review; we value our guests feedback, and we are glad to hear you had a pleasant stay experience. We look forward to your visit in the future.Thank you,Melissa BoothGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay and Location
Nice clean hotel. Rooms was spacious with a comfortable bed. Front desk was courteous, professional and polite, provided Great customer service. Breakfast was good and provided plenty of variety. The only problem I had was the attendant serving breakfast acted like she didn’t under English when I tried to ask her if they had anymore sausage and eggs. Other than that great stay.
2023년 8월에 1박 숙박함
답변 제공: Melissa Booth, General Manager 님, 2023년 8월 21일
Good afternoon,Anonymous, Thank you so much for your feedback, regarding your experiences during your stay at our hotel. We value our guests input and will continue to move toward addressing all issues and concerns. We thank you for sharing your experiences with us, and we hope to see you again in the near future.

4/10 - 별로예요

Charles

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Pink Eye
After spending the evening, I woke up with Pink Eye. This was quite uncomfortable, especially considering I had a day of flying ahead after my overnight stay. I believe that improved cleaning measures could help prevent such situations in the future.
2023년 8월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 9월 19일
Charles,We would like to apologize for your negative experience at our property; We value your feedback; If I can be of further assistance please contact me directly. .

10/10 - 훌륭해요

Gerardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best stay!
Honestly best hotel i ever stay at. The room was lovely and the staff was extremely friendly:)
2023년 8월에 2박 숙박함
답변 제공: Melissa Booth, General Manager 님, 2023년 8월 15일
Gerardo, Thank you so much for your positive feedback, We are glad that you enjoyed your stay with us, and we exceeded your expectations. We look forward to your next visit. Thank you,

10/10 - 훌륭해요

Yolanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I haven't stayed at Holiday Inn Express in a very long time. I was very amazed with room size. Housekeeping would clean the room daily if needed. Continental breakfast was great. Slept with baby with the wonderful mattress and sheets. Highly recommended.
2023년 7월에 6박 숙박함
답변 제공: Melissa Booth, General Manager 님, 2023년 8월 8일
Good afternoon,Yolanda, We greatly appreciate your feedback; And are elated that you enjoyed your stay at our property. We value our guest feedback, and or goal is to make sure our guests have a positive experience. We hope you visit with us again when your in the area.

6/10 - 괜찮아요

clay

2023년 8월에 1박 숙박함
답변 제공: Melissa Booth, General Manager 님, 2023년 8월 7일
Thank you Clay for taking the time to review our hotel. We would love to hear from you to see how we can improve your next visit.

10/10 - 훌륭해요

Melisa

2023년 8월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 9월 18일
MelisaThank you so much for the 5 star rating, we strive to make sure we meet our guest expectations; And we value your feedback. We look forward to your next visit with us.Thank you,

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Melissa Booth General Manager 님, 2023년 8월 4일
Good afternoon,Derek, Thank you so much for staying with us, We are glad you enjoyed your stay, and look forward to your next visit with us. Have a wonderful upcoming weekend.

10/10 - 훌륭해요

Yaseen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 7월에 2박 숙박함
답변 제공: Holiday Inn Express Guest Services 님, 2023년 8월 2일
Thank you Yaseen for leaving us the kind words. We appreciate your business and look forward to seeing you again soon.