Delivering a clean, comfortable, and convenient stay is always our goal, so we're saddened to learn we fell short during your visit. Your comments have been shared with our housekeeping team to ensure that our high standards are being fully met. We hope to change your perceptions during your next trip to the area, and we wish you safe and happy travels along your way.

Dear Kim, Thank you for sharing your feedback. It is disheartening to hear that our coffee was not to your preference. If you have any suggestions for menu items you'd like to see added, we'd love to hear them. Otherwise, we'll continue to work toward improving, and we hope you allow us another chance to change your perceptions in the future.

Dear Megan, Providing our guests with top-notch accommodations is something our team strives for every day. That being said, it is unfortunate that your room did not meet your standards in quality. Our property goes under routine maintenance for pests, and as such, it is surprising to hear that this was not the case for you. Your feedback has been passed along to our housekeeping team and pest service in hopes of a prompt resolution. We hope for the chance to make it up to you the next time you're in Lexington.

Thank you for your feedback! we will fix the issues you address to us. hope you will come again and see how we did in your next visit.

Thank you for your feedback! we appreciate for your comments. hope to see you again!