책상, 다리미/다리미판, 무료 유아용 침대, 간이 침대

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
385 Cherry Blossom Way, Georgetown, KY

이용 후기

6.2
평점 10 - 훌륭해요. 621개 이용 후기 중 94개" "
평점 8 - 좋아요. 621개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 621개 이용 후기 중 161개" "
평점 4 - 별로예요. 621개 이용 후기 중 113개" "
평점 2 - 너무 별로예요. 621개 이용 후기 중 107개" "

6.2/10

청결 상태

7.2/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

Sanjho

좋아요: 편의 시설/서비스
Area
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Sanjho,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

2/10 - 너무 별로예요

Paul

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old property rebranded old motel
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Paul,We appreciate your feedback and are sorry to hear your experience didn't meet your expectations. Our property has a unique charm with a blend of modern upgrades. Your comments will be shared with our team for further review. We value your input as it helps us improve and enhance our guest experience for the future.

8/10 - 좋아요

Laura

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Laura, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 - 별로예요

Barbara

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed was comfortable slept well although air conditioner was very noisy No hot water Bathroom rather dirty Breakfast satisfactory All in all served its purpose and price was right! S
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Barbara, We appreciate your detailed feedback and are glad you found the bed comfortable during your stay. We will address the air conditioner noise concern with our team. For any hot water or cleanliness issues, feel free to reach out to our management directly for further assistance. We're pleased to hear that breakfast met your expectations and hope to welcome you back in the future.

4/10 - 별로예요

Kaylie Pilkington

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was trash laid out of multiple rooms. Our room smelled like smoke. There were globs of hair in the bathroom.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Kaylie Pilkington,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns they may have. Thank you for bringing this to our attention.

8/10 - 좋아요

Jeanne

좋아요: 청결 상태, 직원 및 서비스
Not overly stocked for breakfast or clean eating area
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Jeanne,We appreciate your feedback and apologize for any inconvenience. Your comments will be shared with our team for improvement. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Kevin,We are pleased to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please feel free to contact us.

2/10 - 너무 별로예요

Juan Antonio

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not recommended for very dirty areas
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Juan Antonio, We appreciate your feedback and regret to hear about your experience. We encourage guests to reach out to management directly with any concerns so they can address them promptly. Thank you for bringing this to our attention as we continuously strive to improve our standards of cleanliness.

10/10 - 훌륭해요

Becky

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Property was outdated an old.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Becky, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused. We constantly strive to improve our property and will take your comments into consideration for future upgrades.

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location off the highway
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Karen,Thank you for choosing our hotel for your recent stay and for highlighting our convenient location off the highway. We appreciate your feedback. Please do not hesitate to reach out to our management team directly for any further assistance or feedback you may have. We hope to welcome you back in the future for another positive experience.

10/10 - 훌륭해요

John

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello John,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service to all our guests, and we're delighted that we met your expectations. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 - 훌륭해요

Becky

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Becky,We're thrilled to hear that you had a fantastic stay at our hotel! Thank you for choosing us for your accommodation needs. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 - 좋아요

Gary

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Gary,Thank you for choosing to stay with us! We're pleased to hear that you had a positive experience during your time at our hotel. If there's anything else we can do to improve your next visit, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Melanie

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Got what I expected for an $88 hotel.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Melanie,Thank you for choosing our hotel and sharing your feedback. We're glad to hear that our pricing matched your expectations. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.

2/10 - 너무 별로예요

Summer

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Summer,We're sorry to hear that you had a less than satisfactory stay at our hotel. We would appreciate it if you could reach out to us directly with any specific feedback or concerns you may have experienced during your stay. We always value our guests' opinions and strive to improve our services. Thank you for your understanding.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Barbara,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and a comfortable stay for all our guests. If there's anything else we can do to make your next visit even better, please let us know.

2/10 - 너무 별로예요

Aaron

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello Aaron, We are sorry to hear that your stay did not meet your expectations. We highly value our guests' feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay so that we can address them promptly. We look forward to hearing from you.

4/10 - 별로예요

Ty

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower was disgusting. I have no idea what was growing in that tub. The facet dripped. The comforter has stains. The sheets had smudge like dirt skids. The worst coffee I ever had. It was cheap, tho.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Ty, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience regarding the shower, faucet, comforter, sheets, and coffee. We appreciate your insights and have passed them along to our team for further review. We strive to provide a positive stay for our guests and we apologize if we fell short of your expectations.

2/10 - 너무 별로예요

Sarah

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Sarah,We apologize for any concerns you may have had during your stay. We kindly encourage you to reach out to our hotel directly so we can address any issues you encountered. We value your feedback and strive to provide a positive experience for all our guests.

2/10 - 너무 별로예요

Brendan

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its a dirty truck stop with nice people working there
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Brendan, Thank you for your feedback. We appreciate your kind words about our staff. We apologize if the cleanliness did not meet your expectations. We value our guests' feedback and will address this matter with our housekeeping team. We strive to continuously improve our services for a better experience.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Dear Guest,We are sorry to learn that you did not have the best experience at our hotel. If you have and feedback please reach out to the hotel so we can work to address the issues. We hope to have a chacne to welcome you back.

10/10 - 훌륭해요

Robin

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Robin,Thank you for choosing our hotel for your stay! We are delighted to learn that you had a wonderful experience with us. We strive to provide excellent service to all our guests, and it is great to know that we met your expectations. We look forward to welcoming you back soon!

10/10 - 훌륭해요

egidijus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello egidijus,Thank you for taking the time to share your review! We appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to create memorable and enjoyable stays for all of our guests. If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to our management team directly.

8/10 - 좋아요

José Alfredo

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello José Alfredo,Thank you for taking the time to share your feedback. We appreciate your rating and apologize for any inconvenience you may have experienced during your recent stay. We always strive to provide the best possible experience for our guests and would love the opportunity to discuss your concerns further. Please reach out to our management team directly.

8/10 - 좋아요

Jeananne

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Jeananne,Thank you for your review! We are glad to hear that you had a positive experience staying at our hotel. If there is anything we can do to further improve your stay next time, please let us know.

4/10 - 별로예요

Kelvin

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Very old and run down. Needs renovation badly. Not very good value for money
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Kelvin, We apologize for any inconvenience caused by the condition of the hotel. We appreciate your feedback and will take it into consideration for future improvements.

10/10 - 훌륭해요

Monzer

좋아요: 청결 상태
it's just okay
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Monzer,Thank you for your feedback. We value your opinion and will use it to improve our services.

2/10 - 너무 별로예요

gayle

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello gayle,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 - 훌륭해요

Noah

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
This is a get-what-you-pay-for hotel. They could do better cleaning up for sure. The staff was very friendly and helpful. The breakfast is good. Plenty of parking.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Noah,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff and also our parking. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 - 너무 별로예요

Katrinka

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing I liked! When we arrived, we had no reservation with the hotel. Atfter showing then from our phone reservations still took 45mim. To be giving a room. Room smelled of cigarette smoke and door looked as if it had been kicked in several times. Hotel looked nothing like the picture you are posting cars raved all night in parking lot and people hung out in groups. Just a nasty place!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello KatrinkaI sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area. ,

2/10 - 너무 별로예요

Marko

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of workers shared many rooms and went well beyond what you would expect. Cooking done outside the rooms, and you had to walk past this to get to ice machine. Overall terrible location and experience. Shower tub became a pond because it didn't drain properly.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Marko, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

william b

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Probably the worst I have ever been in. Needs a lot of work.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello william b,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 - 별로예요

errett

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very run down. The internet works SOMETIMES.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello errett, I can't apologize enough for the bed not being as easily accessible for you as you needed it to be. Our only goal is for every guest to enjoy every aspect of their stay with us. I am in great appreciation that you are informing me of your dissatisfaction with the room and amenities, you have my word that I will personally be looking into this matter and proceeding with the appropriate actions necessary. If anything, such as this happens again in the future at our property or any property, I strongly urge you to please notify the front desk agent immediately and give us or them a chance to do everything in our power to make sure that you are having an enjoyable and comfortable stay.

4/10 - 별로예요

Aleisha

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Get a different room elsewhere.
When booking I read the Hotels reviews only- this is one google reviews are far more honest. AVOID THIS PLACE! When checking in the woman was rude right off the bat in the reminder of a non smoking room which I explained I am not a smoker and why I rented the room. Got to the room it is NOTHING as it is shown. I did not get the room I paid for. I didn't even have an apporopriate work space as claimed even. The outside photo is the ONLY accurate photo at all. The rooms have air freshners that are entirely too strong. So strong that I left my stay one night early due to the fact I was depending on my medications & inhalers to breathe from how strong the fragrence was. This includes in the lobby of an entirely different smell which was on the other side of my room wall (room 108). As soon as you walk in the room its like a strong heavy amount of male cologne has been sprayed everywhere. For what I can only assume is for the smoking smell before. I checked out a night early, & right off the bat again the front desk ladies had an awful attitude and before asking assumed I wanted a refund which I did not. I wanted to go home & breathe. The woman did not care I was suffocating. We unable to sleep from all the banging that comes from the lobby area. Not to mention the Blood stains from bugs in bedding which is due to no housekeeping & letting the maintence person do two jobs at once I found out as they were okay expressing these things like it should make it okay. AVOID THIS PLACE!
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Aleisha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 - 괜찮아요

Diana

별로예요: 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Diana,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The living room area was great the carpet was very nice, the furniture was in good condition and laid out well, the bed was good also, but the bathroom needs help, the toilet is way to close to the toilet paper the caulk needed to be done much better. You might want to check Amazon they have finishing tools under $5.00
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hi David,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 - 좋아요

LeRoy

연인과의 여행
For the money, room.was a good value. However the outside curb appeal-cleanliness was terrible. Area close to room doors was littered trash, butts etc. that were there a long time.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 21일
Hi LeRoy,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

4/10 - 별로예요

Brian

가족 여행
별로예요: 청결 상태
The pool was not ready and the remote did not work for the T.V. When we call they never show up
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 12일
Hi Brian,Your review is highly appreciated, and I would like to apologize for not exceeding your expectations with the condition of our pool and remote control did not work, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스
So sad
I have to give this place 2 Stars. Service was awful. Our rooms did not get clean we did not receive clean towels, there were gnats in one of the rooms, our remote did not work so we asked them to send someone they didn’t. The only this good about it was the beds were comfortable and the sheets were soft. They did not even give us Wi-Fi password.
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hi Brian,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 - 별로예요

Rafael

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I like The location of this facility.
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Rafael, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

4/10 - 별로예요

Amy

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Amy, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Kimberlee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
I felt the outside needed a little work and could’ve been a little more cleaner, but the inside was very clean and nice. . I was very pleased..
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hi Kimberlee,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태
The staff was very friendly and helpful We got there early and they said we couldn’t check it till 3 and I don’t know his name but he was the maintenance guy he got us in early Had a very nice stay Thank u
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Hello Christina,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. We hope to see you again to deliver you with a 5 star experience.

4/10 - 별로예요

Benjamin

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The reality vs the expectation was very opposite. The room stinks so bad and sadly I had a rash after laying down on bed. First and last time going there
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Benjamin,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our bed and also our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was not the best stay experience. The room claimed to be a non-smoking room, but walking in, smelled like a cigarette burnt. I had to spray febreze. No extra toliet paper. Stained bedsheets, bugs were everywhere. Very limited breakfast. They lied about the pool being in-doors. Management is hardly available. I would recall not staying at this hotel. You are better off elsewhere.
2023년 6월에 5박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Hello Matthew, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 - 괜찮아요

Timothy

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wouldn't stay here again.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Hello Timothy, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

8/10 - 좋아요

Walter

2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Walter,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 - 괜찮아요

Rayna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice selecting of breakfast items, warm baked cookies in the afternoon and cold popsicles delivered to the outdoor pool.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello Rayna, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was not clean .
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 31일
Hello Kevin, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - 훌륭해요

Tamekia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Tamekia,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.