Dear Arthur, We apologize for the discomfort you experienced during your stay and for the inconvenience of cutting your visit short. Your comfort is important to us, and we regret that the beds did not meet your expectations and that you encountered a musty smell in your room. Please accept our sincere apologies for any inconvenience caused. Your feedback is valuable, and we will address these issues to ensure improvements are made. We hope to welcome you back for a more comfortable and enjoyable stay in the future. Thank you for sharing your experience with us.Sincerely,Hotel Management

Dear Teena, We are delighted you enjoyed your stay at Extended Stay America! Thank you for your kind words about our amenities and the beautiful location. We understand that noise can sometimes be a challenge, and we apologize for any inconvenience caused by sirens. We appreciate your feedback and hope to welcome you back for another pleasant stay soon.Sincerely,Hotel management

Dear Daniel, We are genuinely sorry for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we apologize for any discomfort or inconvenience caused. It is unacceptable that your room was not properly cleaned and maintained, and we are addressing these concerns with our housekeeping and maintenance teams to ensure such lapses do not recur. We deeply regret the distress experienced by your daughter due to the presence of a roach, and we understand the gravity of the situation. Your feedback regarding the kitchen amenities and breakfast offerings is also noted, and we are working to improve these aspects of our service. We hope you will consider giving us another opportunity to provide you with a much-improved experience. Your satisfaction is important to us, and we appreciate your feedback.Sincerely,Hotel management

Dear Christopher, Thank you for choosing Extended Stay America for your stay in our area. We're glad you enjoyed our efficient and seamless check-in process. Furthermore, we're pleased that you appreciated our welcoming and devoted staff members. Should your travels bring you back to the area, we look forward to welcoming you again for another fulfilling stay.Sincerely,Hotel Management

Dear Gina, Thank you for taking the time to share your positive experience. We're thrilled you enjoyed your stay at Extended Stay America! Thank you for choosing us and for sharing your positive feedback. We look forward to welcoming you back for another beautiful experience.Sincerely,Hotel Management

Dear Jodie, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. However, we are sorry for the discomfort caused and will work on the mentioned areas to improve the experience for the guests. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Renee, Please accept our gratitude for posting fantastic feedback about your stay at Extended Stay America. We are delighted that you thoroughly enjoyed your stay. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Yony, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Mohammad, Thank you for choosing us and sharing your experience. We are glad you had a great stay overall but are disappointed knowing we did not meet every expectation. Please accept our apology for any inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Ghandi, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management

Dear Renee, Thank you for reviewing your stay at Extended Stay America. We're glad to know that apart from the minor noise disturbance, you had a fantastic experience with a clean, spacious room and accommodating amenities like a microwave and fridge. We appreciate your understanding about the consistent noise outside. Still, we'll certainly consider your comments to improve our guests' overall experience. It was a pleasure hosting you, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Josh, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, it is very understandable how these multiple issues detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Angela, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent any future issues regarding roaches. Also, we strive to provide wonderful hospitality to all our guests, and we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely, Hotel Management

Dear Jim, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Kelly, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience and apologize for the inconvenience caused. Your honest comments will be shared with our associates, and we will use them for future improvements. Additionally, please know if you made reservations through a third-party prepaid booking site, financial inquiries must be made through them. To ensure you receive the best possible assistance, we recommend reaching out to the hotel as soon as possible with any additional queries or concerns. We will be more than happy to help you out. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in the future.Sincerely,Hotel Management

Dear Jessica, We're truly sorry to hear about your experience. The safety and well-being of our guests are of utmost importance, and we regret that your visit did not reflect this. We appreciate your honest feedback and will investigate the issues mentioned to ensure they are addressed. Rest assured, guest security is a priority, and we'll take measures to ensure a safer and more pleasant environment for all our guests. We understand your disappointment, and we hope that you consider giving us another chance in the future under better circumstances. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have also noted your comments regarding the bathroom amenities. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Sincerely,Hotel Management

Dear zaida, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear David, You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Patricia, We apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the cleanliness issues and disturbances you experienced. This is certainly not the level of service we aim to provide. Your feedback is taken seriously, and we will address these concerns to improve our services. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management

Dear Brian, Thank you for reviewing our hotel. We apologize for the inconvenience you and your friend had with your rooms. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Michael, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite clean, enjoyed the breakfast, and that the location was convenient for your destination. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Saed, Thank you for being our guest. We apologize for the various issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our priority is taking care of our guests, and we'll address any issues to improve everyone's experience. We are grateful for your thoughts on this matter and your patience. Please return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Heather, We appreciate you taking the time to leave your feedback. We apologize for the disappointment you had during your stay. We always aim to provide our guests with the best service, a clean suite, and well-maintained accommodations. So we apologize this was not what you experienced. We will address the issue with our housekeeping and the maintenance team to ensure this does not happen again. Thank you once for choosing us during your visit, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Michael, Thank you for being our guest and sharing your remarks. We are sorry that your expectation of clean and comfortable accommodation was not met during your time with us. Our housekeeping team works hard to provide a flawless experience. Your reviews are shared and addressed on a priority basis. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely, Hotel Management