스위트, 킹사이즈침대 1개, 금연 | 고급 침구, 책상, 다리미/다리미판, 무료 유아용 침대

라 퀸타 인 렉싱턴/호스 파크 여행 후기

2.5 out of 5
라 퀸타 인 렉싱턴/호스 파크
1920 Stanton Way, Lexington, KY

이용 후기

6.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 236개" "
평점 8 - 좋아요. 1001개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 218개" "
평점 4 - 별로예요. 1001개 이용 후기 중 175개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 94개" "

6.8/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Qamar

2024년 4월에 2박 숙박함
답변 제공: Sara 님, 2024년 4월 15일
Hello Qamar,Thank you for your perfect score. We are thrilled to hear that you had an excellent experience during your stay.We appreciate your feedback and hope to welcome you back again soon for another wonderful experience.Warm Regards!Sara DrammehGuest Relations Associate

10/10 - 훌륭해요

Jan

Other than the door frame to the hallway, room was well worth the price.
2024년 4월에 1박 숙박함
답변 제공: Sara 님, 2024년 4월 15일
Hello Jan,Thank you for the perfect score and for sharing your feedback. We are delighted to hear that you found your room worth the price.We will address the door jam issue promptly to ensure a seamless experience for our guests.We hope to welcome you back soon for another great stay.Warm Regards!Sara DrammehGuest Relations Associate

8/10 - 좋아요

Maria Grazia

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Sara 님, 2024년 4월 15일
Hello Maria,Thank you for your review. We value your feedback and are dedicated to improving. Let us know how we can make your next stay even better.We look forward to welcoming ou back again.Warm Regards!Sara DrammehGuest Relations Associate

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The checkin staff and breakfast staff were excellent workers. I stayed 2 extra nights because of how great they were instead of pur original plan to mpve to a different hotel in the area.
2024년 4월에 2박 숙박함
답변 제공: Sara 님, 2024년 4월 12일
Hello Joe,Thank you for the glowing review. We are glad to hear that you had a wonderful experience with our staff.I will share your feedback with them and I am sure they will be encouraged with your kind words.Thank you for choosing us, we look forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

4/10 - 별로예요

María

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Olía mucho a cigarro
2024년 4월에 1박 숙박함
답변 제공: Sara 님, 2024년 4월 8일
Hello Maria,We are sorry to hear that your experience fell short of your expectations.Your feedback is valuable to us, and we appreciate you sharing it. We are committed to improving and hope to have the opportunity to make it right for your next visit.Warm Regards!Sara DrammehGuest Relations Associate

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We slept just one night breaking the trip but we were pleasantly surprised by the are and property. Surrounded by other hotels , gas station and Cracker Barrel it’s a convenient place to stop. The room was nice and quiet, easy on and off the highway.
2024년 3월에 1박 숙박함
답변 제공: Sara 님, 2024년 4월 1일
Hello Kathy,Thank you for sharing your positive feedback. We are delighted to hear that you found our hotel to be a convenient place to stay, with a nice and quiet room that provided ease of access to and from the highway.Should your travel bring you back to this area, we would be honored to welcome you again and ensure that your stay remains enjoyable and hassle-free.Thank you for choosing to stay with us, and we look forward to hosting you once more in the future.Regards!Sara DrammehGuest Relations Associate

8/10 - 좋아요

Kristine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and staff was friendly. Easy to reach downtown Lexington. Really appreciated the affordable price point.
2024년 3월에 1박 숙박함
답변 제공: Sara 님, 2024년 4월 1일
Hello Kristine,We appreciate your warm review. Thank you for acknowledging the cleanliness of our room and the friendliness of our staff. Your feedback is valuable to us and we hope to welcome you back soon.Warm Regards!Sara DrammehGuest Relations Associate

8/10 - 좋아요

LUCIENNE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 3월에 1박 숙박함
답변 제공: Sara 님, 2024년 3월 23일
Hello Lucienne,Thank you for your feedback on our convenient location! We are pleased to hear that our property met your expectations. If there is anything else we can do to enhance your experience further, please feel free to let us know.Warm Regards!Sara DrammehGuest Relations Associate

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would stay again
2024년 3월에 3박 숙박함
답변 제공: Sara 님, 2024년 3월 19일
Hello Kristin,Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you had a wonderful experience and that we were able to exceed your expectations. We appreciate your perfect 5/5 score and are delighted to have been a part of making your stay memorable.We hope to have the pleasure of welcoming you back soon for another fantastic stay with us.Best regards,Sara DrammehGuest Relations Associate

10/10 - 훌륭해요

Edward

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was satisfactory
2024년 3월에 1박 숙박함
답변 제공: Sara 님, 2024년 3월 16일
Hello Edward,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay and that our services and facilities met your expectations.We strive to provide our guests with a comfortable and enjoyable experience, and we are glad to know that we were able to achieve that during your stay. We appreciate your feedback and will use it to continue to improve our services and facilities.Thank you again for choosing our hotel and we look forward to welcoming you back soon!Warm Regards!Sara Drammeh Guest Relations Associate

4/10 - 별로예요

Parthasarthy

좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wasn't the best experience I have to say the bathroom was dirty. The toilet seat cover was probably not cleaned before I moved in and the floor and carpet had lots of small little debris on them. The entire room seemed pretty cramped and if you are over 5'10" tall then raising your arm will make it hit the ceiling of the bathroom. The shower stall is incredibly cramped and the sliding doors of the shower stall keep opening and sliding on their own. Overall, I'm afraid this was not a good experience. I cannot remember anytime in the recent past where I did know it have at least a decent experience staying at a budget hotel. This one needs some serious renovations.
2024년 3월에 2박 숙박함
답변 제공: Sara 님, 2024년 3월 11일
Hello Parthasarthy,We deeply apologize for your disappointing experience at our hotel. This is not the level of service we love to potray to our guest. We will address these issues with our housekeepers and maintenance team and rest assured we solve the issues immediately.We hope you consider staying with us again so that we can have another chance to properly host you in the future.Regards!Sara DrammehGuest Relations Associate

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very convenient for us. Breakfast was good the kids enjoyed it. The only things no elevator. If you have heavy luggage you have to take the stairs. Only two stories so not alot of stairs.
2024년 3월에 1박 숙박함
답변 제공: Sara 님, 2024년 3월 12일
Hello James,Thank you for taking the time to leave a review of your recent stay with us. We are happy to hear that our property was convenient for you and your family and that you enjoyed our breakfast offerings.We apologize for the inconvenience caused by the lack of an elevator. We understand that this can be difficult for guests with heavy luggage, but we are glad that the two-story layout of our property minimized the number of stairs needed to be taken.Thank you again for your feedback. We hope to have the opportunity to serve you better in the future.Warm Regards!Sara DrammehGuest Relations Associate

8/10 - 좋아요

Rickey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 2박 숙박함
답변 제공: Sara 님, 2024년 2월 26일
Hello Ricky,Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we hope to welcome you back again soon for another wonderful stay.Warm Regards!Sara DrammehGuest Relations Associate

4/10 - 별로예요

Casey

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a bed bug shell on the mattress of our room. I let the front desk know and she moved us rooms but I don’t feel the necessary steps are being taken to assure there isn’t going to be a spread throughout. I’ve been super anxious ever since the stay worried that I may be bringing them home
2024년 2월에 1박 숙박함
답변 제공: Sara 님, 2024년 2월 26일
Hello Casey,Thank you for bringing this matter to our attention. We take reports of bed bugs very seriously, and we sincerely apologize for any discomfort or anxiety this incident may have caused you. Rest assured, our team has taken immediate action to address the issue, including thorough inspections and treatment protocols to prevent any potential spread.Your feedback is invaluable to us, and we will continue to monitor the situation closely to ensure the safety and comfort of our guests. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in our accommodations in the future.Warm Regards!Sara DrammehGuest Relations Associate

6/10 - 괜찮아요

Rickey

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
d
2024년 2월에 2박 숙박함
답변 제공: Sara 님, 2024년 2월 23일
Hello Rickey,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we're sorry to see that it fell short of your expectations. Your satisfaction is important to us, and we'll use your comments to identify areas for improvement to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm Regards!Guest Relations Associate

10/10 - 훌륭해요

Donna 님, Jenison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
There was no soap or shampoo in the room and the shower leaked all over the floor. Comfortable bed!! I would stay again but would check for soap before getting into the shower
2024년 2월에 1박 숙박함
답변 제공: Sara 님, 2024년 2월 19일
Hello Donna,Thank you for your feedback. We're glad to hear that you found the bed comfortable and that you would consider staying with us again. However, we apologize for the inconvenience you experienced with the lack of soap and shampoo in your room, as well as the issue with the shower leaking onto the floor.Please know that we take your comments seriously, and we will address these issues with our housekeeping and maintenance teams to ensure they are promptly resolved. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention.If you do choose to stay with us again in the future, please don't hesitate to reach out to our front desk team if you encounter any issues during your stay. We're here to assist you and ensure that you have a comfortable and enjoyable experience with us.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for a better experience.Warm Regards!Sara DrammehGuest Relations Associate

8/10 - 좋아요

Jo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sara 님, 2024년 2월 12일
Hello Jo,Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We appreciate your review and are glad to hear that overall, you had a positive experience.Your comments are invaluable to us as they help us to continually improve our services and facilities. We have noted your rating of 4 out of 5, and we would love to learn more about any areas where we can enhance our guests' experiences.If you have any specific suggestions or concerns that you would like to share with us, please feel free to reach out directly. Your satisfaction is our top priority, and we want to ensure that we address any issues you may have encountered during your stay.We hope to have the opportunity to welcome you back for another stay in the future, and we are committed to making it even better than your last.Warm regards,Sara Drammeh,Guest Relations Specialist

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome place to stay. STAFF was so friendly!
2024년 1월에 1박 숙박함
답변 제공: Sara 님, 2024년 1월 23일
Hello Jill, Thank you for the kind words. We are glad you enjoyed your stay.We appreciate your loyalty and look forward to having you again soon.Best Regards!Sara Drammeh.Guest Relations Specialist

10/10 - 훌륭해요

Celia 님, Warsaw

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sara 님, 2024년 1월 18일
Hello Celia,Thank you for giving us a 5/5 score regarding your recent stay at La Quinta Inn Lexington.We are glad you had a great and convenient stay with us. At La Quinta Inn Lexington, it is always a pleasure to receive satisfactory reviews from our guests.We look forward to having you again for another great experience.Best Regards!Sara Drammeh.Guest Relations Specialist

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place.
Good place. morning staff was awesome. Quiet room. Clean. Breakfast was ok. Would stay here again.
2024년 1월에 1박 숙박함
답변 제공: Sara 님, 2024년 1월 17일
Hello,We are glad you felt right at home with us. We are thrilled to hear that you found our hotel to be clean, with a fantastic breakfast service, and quiet for your needs.We look forward to creating more experiences with you.Regards!Sara Drammeh.Guest Relations Specialist

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Sara 님, 2024년 1월 17일
Hello,Thank you for such a warm review. We are glad you enjoyed your stay with us.Our team takes pride in creating a welcoming and comfortable environment for our guests.We hope to welcome you back soon and continue providing you with a great experience throughout your stay.Thank you for choosing our hotel. We look forward to hosting you again soon.Regards!Sara DrammehGuest Relations Specialist

8/10 - 좋아요

Atapis

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sara 님, 2024년 1월 8일
Hello,Thank you for sending us such a brief review. We appreciate doing business with you.We look forward to welcoming you to our hotel again so we can have another chance to provide you with exceptional service more pleasant than the previous one.Wishing you a Happy New Year.Best Regards,Sara DrammehGuest Relations Specialist

10/10 - 훌륭해요

Shirley L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was very good the staff was extremely professional and courteous and made sure my stay was good
2023년 12월에 3박 숙박함
답변 제공: Sara 님, 2024년 1월 8일
Hello, Thank you for sending us such a heartwarming review regarding your stay at our hotel. Your feedback is important to us. It will be used by our future guests in making informed decisions about staying with us.We look forward to seeing you again soon.Best Regards!Sara Drammeh.Guest Relation Specialist.

2/10 - 너무 별로예요

Debra

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The first staff was really nice at check-in but the staff in the middle of the night when you have a problem where jerks and didn't take care of anything
2023년 12월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Debra,I sincerely apologize for the discrepancy in service you experienced during your stay. Your feedback is important to us, and we take this matter seriously. Rest assured, we will investigate the issue and address it with our night staff to ensure a more consistent and pleasant experience for our guests.We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.Sincerely,

8/10 - 좋아요

Richard

Nice, clean facility. Airport shuttle was so convenient! We would definitely stay here again.
2023년 12월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Richard,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our facility nice and clean and that the airport shuttle service was convenient for you. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Safe travels, and we can't wait to host you again!Best regards,

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Close to interstate n cracker barrel. Good value
2023년 10월에 2박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Stephen,Thank you for your positive feedback! We're delighted to hear that you appreciated our convenient location close to the interstate and Cracker Barrel. We look forward to the opportunity to welcome you back for another great stay.Safe travels, and thank you for choosing us!Best regards,

8/10 - 좋아요

LaKisha 님, Macon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The renovated room was nice. The property does not have elevators so keep that in mind when booking.
2023년 12월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Lakisha,Thank you for sharing your feedback with us. Your comfort is important to us, and we appreciate your positive comments.We also appreciate your note about the lack of elevators. We understand the importance of providing accurate information to our guests, and we will ensure that this detail is highlighted for future bookings.We look forward to welcoming you back for another pleasant stay.Safe travels, and thank you for choosing us!Best regards,

4/10 - 별로예요

Barri 님, Sidney

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This was an accessible unit and the floor was cracked and hazardous for someone who wasn’t handicapped otherwise it was ok.
2023년 11월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Barri,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay, especially in an accessible unit. Your safety and comfort are our top priorities, and it's disheartening to hear about the issue with the cracked floor.We take your feedback seriously, and we will address this immediately to ensure the necessary repairs are made to eliminate any hazards. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,

2/10 - 너무 별로예요

Duane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ff
2023년 11월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Duane,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay.Your satisfaction is important to us, and we would appreciate the opportunity to learn more about your We value your feedback and take it seriously as we continuously strive to improve our services. Thank you for bringing your concerns to our attention.Sincerely,

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Michael,Thank you for taking the time to share your feedback, and we appreciate your 4/5 review. We're pleased to hear that your overall experience was positive, and we value your insights.We hope to have the pleasure of welcoming you back for another positive stay in the future. Best regards,

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was very clean. Bed was great. The place was very quiet. I would stay there again
2023년 11월에 2박 숙박함
답변 제공: Phatima 님, 2023년 11월 22일
Hello Ruth,,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our hotel to be very clean, with a great bed, and in a quiet environment. Providing a comfortable and peaceful stay is a top priority for us, and we're glad to know we succeeded during your visit.Your intention to stay with us again is the highest compliment we could receive, and we look forward to welcoming you back in the future.Safe travels, and we can't wait to host you again!Best regards,

10/10 - 훌륭해요

Mario

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quite clean and quiet. Was close to the horse park.
2023년 11월에 2박 숙박함
답변 제공: Phatima 님, 2023년 11월 22일
Hello Mario,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel to be quite clean and quiet. Providing a peaceful and comfortable environment for our guests is a top priority, and we're glad we could meet your expectations.Safe travels, and we look forward to welcoming you back!Best regards,

10/10 - 훌륭해요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Phatima 님, 2023년 11월 22일
Hello Craig,Thank you so much for your glowing 10/10 review! We are thrilled to hear that you had an exceptional experience during your stay.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Safe travels!Best regards,

10/10 - 훌륭해요

Halbert

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok place for a night when traveling with a dog.
2023년 11월에 1박 숙박함
답변 제공: Phatima 님, 2023년 11월 22일
Hello Halbert,Thank you so much for taking the time to leave us a perfect 5/5 review! We are thrilled to learn that your stay exceeded your expectations.We truly appreciate your positive feedback, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For a person that has short legs, your beds are way too high to get on to. For a person who is handicapped, your handicap rooms do not accommodate those in wheel chairs or a scooter - especially in the bathroom. There aren't any railings to hold onto. I couldn't get close enough to the sink in order to brush my teeth without getting my top all wet.
2023년 10월에 1박 숙박함
답변 제공: Phatima 님, 2023년 11월 22일
Hello Mary,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is incredibly valuable as we continually strive to improve our accommodations to meet the diverse needs of our guests.Please accept our sincere apologies for any discomfort you experienced.We appreciate your feedback and hope for the opportunity to welcome you back with improved accommodations in the future.Best regards,

6/10 - 괜찮아요

Marvin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Phatima 님, 2023년 11월 3일
Hello Marvin,Thank you for taking the time to share your feedback with a 6/10 review. We appreciate your input, as it helps us identify areas where we can improve. Your comments are important to us, and we are committed to making your future visits even better. Thank you for your review.Regards,

10/10 - 훌륭해요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Phatima 님, 2023년 11월 3일
Hello CraigThank you so much for your fantastic 10/10 review! We are thrilled to hear about your excellent experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future!Regards,

8/10 - 좋아요

Sandy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a suitable hotel for our stay and needs while competing at the Kentucky horse park
2023년 10월에 6박 숙박함
답변 제공: Phatima 님, 2023년 10월 24일
Hello Sandy,I'm glad to hear that the hotel served your needs well during your stay while competing at the Kentucky Horse Park.We are glad that you enjoyed your stay at our hotel.Regards,.

10/10 - 훌륭해요

Donna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Phatima 님, 2023년 10월 24일
Hello Donna,Thank you for your positive review!We are thrilled to hear about the wonderful stay you had our hotel.Thank you for feedback, we will like to have you again at our hotel to give you another best experience. Regards,

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location.
2023년 10월에 2박 숙박함
답변 제공: Phatima 님, 2023년 10월 24일
Hello Kelly,I'm glad to hear you found the location suitable. If you have any more feedback or questions about your stay, the location, or anything else, feel free to let me know. I'm here to help!Thank you,

10/10 - 훌륭해요

Jason 님, Mulvane

좋아요: 청결 상태, 직원 및 서비스
Breakfast was great. The room was a little run down.
2023년 10월에 1박 숙박함
답변 제공: Phatima 님, 2023년 10월 24일
Hello Jason,I'm pleased to hear you enjoyed the breakfast.We appreciate your feedback and we will love to have you back in our hotel soon. Your feedback is valuable!Regards.

4/10 - 별로예요

jade

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room wasn’t clean. Shower had hair in it, lights were dim, and TV didn’t work
2023년 10월에 5박 숙박함
답변 제공: Phatima 님, 2023년 11월 22일
Hello Jade,We sincerely apologize for the issues you encountered during your stay with us. Your experience does not align with the standards we strive to maintain, and we deeply regret any inconvenience caused.Again, we apologize for falling short of your expectations, and we appreciate your understanding as we work to improve. We hope to have the opportunity to regain your trust on a future visit.Best regards,

8/10 - 좋아요

ruth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
My stay was good but my room smelled liked someone had smoked in there. I didnt like that i had to walk up steps because i have knee problems
2023년 10월에 1박 숙박함
답변 제공: EB Jambang. 님, 2023년 10월 16일
Dear Ruth,Thank you for taking the time to provide feedback on your recent stay. We are pleased to hear that overall you had a good stay, but we apologize for the issue you encountered with the room odor.Your comfort and well-being are important to us, and we understand that the smell of smoke can be unpleasant. We will be working diligently to ensure that this issue is addressed effectively and that it does not happen again in the future.We also apologize for any inconvenience the steps may have caused you. Please feel free to let us know about any special requirements you have for future stays, and we will do our best to accommodate your needs.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an even more enjoyable stay on your next visit. If you have any further comments or suggestions, please don't hesitate to share them.Best regards,

8/10 - 좋아요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Enjoyed our stay. Room good but could use some updates. Biggest complaint was had to ask for a 4th towel every day as we were only given three. Had to get plastic cups from food area because there were none in the room.
2023년 10월에 3박 숙박함
답변 제공: EB Jambang. 님, 2023년 10월 16일
Dear Jacqueline,Thank you for taking the time to provide feedback on your recent stay. We're delighted to hear that you enjoyed your stay overall, but we apologize for the issues you encountered.Your comments about the need for updates and the lack of towels and cups in your room have been noted. We'll be discussing these matters with our housekeeping and maintenance teams to ensure these concerns are addressed promptly and do not occur in the future.Thank you for choosing our hotel, and we hope to have the pleasure of serving you again on your next visit. If you have any further comments or suggestions, please don't hesitate to share them.Best regards,

10/10 - 훌륭해요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: EB. 님, 2023년 10월 12일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service
We booked to utilize the shuttle service to the airport. The day of our stay, we received a call to confirm the use of the shuttle. We had to change the pick up time from 4AM to 3AM well into the night. Everyone was so helpful & accommodating even with the inconvenience.
2023년 10월에 1박 숙박함
답변 제공: EB. 님, 2023년 10월 12일
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Regards!

6/10 - 괜찮아요

Virginia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good airport shuttle
2023년 9월에 1박 숙박함
답변 제공: Phatima 님, 2023년 10월 2일
Hello Virginia,Thank you for your positive feedback regarding our airport shuttle service. We're delighted to hear that you had a good experience with it. Providing reliable transportation to and from the airport is one of our top priorities, and we're pleased that our efforts have met your expectations.We hope to have the opportunity to welcome you back in the future and continue to provide you with excellent service.Regards,

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Booked a 2 night stay last minute since the first hotel I chose to stay in was not in the best shape. The room was fine but the hallway smelled like dog urine, there was remodeling of some sort going on. The stay at this La Quinta Inn was great. Quiet, friendly staff, great wifi. I'd stay here again in the future.
2023년 9월에 2박 숙박함
답변 제공: Phatima 님, 2023년 10월 2일
Hello Ronald,We're thrilled to hear that you had a positive experience during your last-minute stay at our La Quinta Inn. Your feedback is greatly appreciated, and it's wonderful to know that you found the room comfortable, our staff friendly, and our Wi-Fi service reliable.We apologize for any inconvenience caused by the remodeling in progress and the odor in the hallway. We appreciate your understanding as we work to improve our facilities for our guests.Thank you for choosing La Quinta Inn!Regards,

4/10 - 별로예요

mary

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Severe amounts of mold in bathroom. Super noisy even signs posted to not slam loud doors. Damage around doors and dirty carpets. No fruit for breakfast.
2023년 9월에 1박 숙박함
답변 제공: Phatima 님, 2023년 10월 2일
Hello Mary,I want to start by extending my sincerest apologies for the issues you encountered during your stay at our hotel. Your feedback is crucial to us, as it helps us identify areas for improvement.Your experience is important to us, and we are committed to making necessary improvements. We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,

10/10 - 훌륭해요

Heather

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Phatima 님, 2023년 10월 2일
Hello Heather,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a great stay with us. If you ever find yourself in the area again, we'd be delighted to welcome you back for another excellent experience.Regards,