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모텔 6 렉싱턴, 켄터키 - 에어포트 여행 후기

2 out of 5
모텔 6 렉싱턴, 켄터키 - 에어포트
750 Newtown Court, Lexington, KY

이용 후기

6.0
평점 10 - 훌륭해요. 941개 이용 후기 중 182개" "
평점 8 - 좋아요. 941개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 941개 이용 후기 중 180개" "
평점 4 - 별로예요. 941개 이용 후기 중 151개" "
평점 2 - 너무 별로예요. 941개 이용 후기 중 245개" "

5.8/10

청결 상태

7.2/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
출장으론 괜찮은듯요..
휴가보다는 숙박으로서 괜찮았던것 같아요...저렴한 가격에..호텔 서비스는 괜찮았어요..단지 아침을 거~하게 드셔야 하는분은 조금 아쉬울듯...
답변 제공: Trisha 님, 2015년 4월 17일
I would like to take this opportunity to thank you for completing the survey you received regarding your stay at our hotel. As a management team, we strive for ultimate guest satisfaction, and check all surveys so that we may always improve on guest satisfaction. We appreciate the comments you have shared with us, so that we may always improve upon our hotel and services.

4/10 - 별로예요

Luke

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled of smoke and stained bedsheets. Sketchy surrounding area
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Carla

별로예요: 숙박 시설 상태 및 시설
This place was scary.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Belinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 4월 18일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 - 좋아요

Salman

2024년 3월에 1박 숙박함
답변 제공: Nick patel 님, 2024년 3월 19일
Thank you for your response

6/10 - 괜찮아요

Daniel

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was seeking the least expensive accommodations & this us what I found. Also, the location was close to where I needed to be. This motel is old, battered, not well kept up, noisy, low on amenities, and basically sad. We did stay all three nights, enjoyed our time & survived. I doubt I'd book here again.
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Guest,Thank you for choosing our motel for your recent stay. We're glad to hear that our location suited your needs and that you were able to enjoy your time despite the shortcomings. However, we apologize for any inconvenience caused by the condition of our property. Your feedback is important to us, and we'll use it to make improvements where possible. We understand your hesitation to book with us again, but we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Brian

좋아요: 편의 시설/서비스
Love it
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Brian,Thank you for your wonderful feedback! We're delighted to hear that you loved your experience at our hotel. Your satisfaction is our priority, and we look forward to providing you with more memorable stays in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

marsha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty bedding, holes in blankets and sheeta, microwave and refrideraror filtgy. Loud truck coming in and out all night; parking next to our vechile all night, guyz banging on doors cusing he wanted money back etc (assuming drug activity) horrible night, dirty, need maintenance, i was horrible night of no sleep bathroom tolit running all night wi not able to connect.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear Marsha,We sincerely apologize for the unacceptable conditions and disruptions you encountered during your stay. Your experience is deeply concerning, and we regret the inconvenience and discomfort caused. This falls far below our standards, and we will address the cleanliness, maintenance issues, and disruptive behavior immediately to prevent a recurrence. Please be assured that corrective measures will be taken. We hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Uriah

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cigarette burns in bedding and stained bedding, dirty floors, smelly room, dirty stained microwave that smelled, dirty fridge and best for last plenty of roaches. Good luck with your stay!
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. This falls short of our standards, and we are addressing these concerns urgently. Your feedback is crucial, and we appreciate your understanding. Please contact us directly so we can address your concerns and take appropriate action. We value your input and are committed to improving our services.Sincerely, Hotel Manager

6/10 - 괜찮아요

Katie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nasty
Very dirty. Looked like a meth addicts castle. Floor looked like it had never been swept and sheets were disgusting
2023년 12월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. This does not meet our cleanliness standards, and we deeply regret the impression it left. We are taking immediate steps to address and rectify the situation. Your feedback is invaluable, and we appreciate your understanding. Please contact us directly so we can address your concerns and make amends. We value your input and are committed to improving our services.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Carl

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There where roaches in both rooms we reserved. The bedding had cigarette burns.
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 29일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Danielle 님, Dayton

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed here Dec 24th &.25th and wasn't to happy bc their wasn't a fridge in our room and they lied about breakfast in the am but n had to stay due to unforseen circumstances and was settling in for the night and seen bed bugs on the bed. I took pics, packed My things and didn't look back!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Danielle,We are deeply sorry to hear about your unpleasant experience during your stay. Your concerns regarding the lack of a fridge, misinformation about breakfast, and the presence of bed bugs are taken very seriously. We apologize for any inconvenience caused and assure you that we are addressing these issues promptly. However, please note that we have a vigorous pest control program and make sure that there are no bugs or any other pests in our rooms. Your feedback is invaluable, and we are committed to ensuring a more positive experience for our guests in the future. Please feel free to reach out to our management team directly to discuss your experience further.Sincerely, Hotel Manager

10/10 - 훌륭해요

Paul

2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 18일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스
The heat was very minimal. Even
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 14일
Dear Karen,Thank you for the 5 out of 5 rating! It seems like your feedback might have been cut off. If you have any additional comments or specific details about your experience, feel free to share them. We appreciate your feedback and are here to ensure your stay is excellent.Sincerely, Hotel Manager

10/10 - 훌륭해요

Bruno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Bruno,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 - 훌륭해요

John

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My motel at a reasonable price for 2 straight guys
It was really nice I come here about 2 times a week
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear John,Thank you for the perfect score! We're delighted to hear that you find our motel really nice and reasonable for your stays. We appreciate your loyalty, visiting about 2 times a week. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

John

2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear John,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Linda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not as described online
I was very disappointed with the overall room. The bed sheets didnt look clean, they had stains, bed covers had burn holes all over them. The door was patched together, not sure if it would keep out an intruder. Heater / air conditioner looked ill fitted and plug was just hanging from the wall. This was a smokingbroom but no ash tray.
Bathtub mold
Baseboard
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Guest,We apologize for the disappointment you experienced during your stay. Your feedback is concerning, and we take it seriously. We'll investigate the issues you've raised regarding cleanliness, bedding, security, and room amenities to ensure a more accurate representation online and an improved experience for future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 - 훌륭해요

PAUL

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear PAUL,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Bruno

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Bruno,It is delightful to receive 5-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Bruno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean place
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Bruno,We appreciate your positive note about the cleanliness of our place. However, we're sorry to hear that your overall experience warranted a 1 out of 5 rating. If there are specific issues or concerns you'd like to share, please let us know so we can address them and improve. Your feedback is valuable to us.Sincerely, Hotel Manager

10/10 - 훌륭해요

Latoya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Peaceful
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Latoya,Thank you for the 5-star review! We're delighted to hear that your experience was peaceful. We appreciate your feedback and hope to provide you with another peaceful stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

John

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was convenient it's a relaxing place and the people are friendly I personally love motel 6.
2023년 11월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 24일
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 - 훌륭해요

Bruno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place
2023년 11월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 24일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

John

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good deal
I always have a wonderful stay here at motel 6 the people are friendly and my room is usually always clean
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear John,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you consistently had a wonderful stay at Motel 6, finding the people friendly and your room clean. We appreciate your positive feedback and your loyalty. We look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

Latoya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 19일
Dear Latoya,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Jonathan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

2/10 - 너무 별로예요

Tate

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like that I had to ask to change the room 2 times, first room smells like cigarettes really bad and I booked a no smoke room, second room bathroom super dirty, I got a third room the bathroom was nasty but I was too tired to keep asking for another one. Definitely no going back there
2023년 11월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 13일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 1일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

Sondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I know a lot of the previous reviews are kind of 50/50, but this honestly isn’t a bad place to stay within the price range it’s in. You get what you pay for. The clerk that checked me in was super friendly & made check in a breeze! The property was clean & I never saw anyone loitering. My car went untouched by anyone. The room itself was very clean. It did not smell like smoke, the beds had what looked like brand-new-from-the-package linens on them, & the bathroom was clean. The beds are very firm though, so if you’re used to memory foam & whatnot, you will not be comfy. On day 1 the only bug I saw was a spider. However, on days 2-3 I did see & squash a total of about 12 roaches of varying sizes. I tore the beds apart prior to bringing my things in & saw NO SIGNS at all of bed bugs. And 3 nights later, no bites. The only real ‘issue’ that I ran into was that the smoke detector went off 3 times the 2nd night—only one round of ‘beep-beep-beep’s each time. Once at midnight, once at 8am, and once at about 9am. I don’t know if the alarms are old, or if a bug or something crossed the sensor causing it to go off. I did call to let the office know prior to leaving. Overall, I wasn’t mad about the stay. The alarm caught me off guard, but anything else was honestly expected from other reviews. I’d stay here again if I needed to.
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Sondra,Thank you for providing a detailed review of your stay. We appreciate your balanced perspective. It's great to hear that the check-in process was smooth, the property was clean, and your car was secure. We apologize for the issue with the smoke detector and the presence of roaches you encountered. Your feedback is valuable, and we will address these concerns to improve our service. We're glad you found the room clean and free from bed bugs. Your insights will be helpful to future guests, and we hope to have the opportunity to provide you with an even better experience in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Michelle

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had roaches! Towels were not picked up/cleaned after we used them. Each time we returned to room we were locked out and had to go to office to get key card reset. Very noisy rooms and they smelled like there had been smokers in previously
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 24일
Dear Michelle,We apologize for the numerous issues you encountered during your stay. Room cleanliness, towel service, key card problems, noise, and the smell of previous guests smoking are not up to our standards. We take your feedback seriously and will work to address these concerns to ensure a more comfortable and pleasant experience for our guests in the future. We hope you'll consider giving us another chance to provide a much-improved stay. Thank you for sharing your concerns.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Breanna

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Motel 6
I have probably stayed in 50 hotels over the last year and this is the worst by far. Almost comically bad. Cigarette burns EVERYWHERE (after requesting a non smoking room), the extra lock did not work. Splatters of...food? On the walls. Not to mention the several roaches i saw, one which i managed to kill. Yikes my friends. Stay away.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 22일
Dear Breanna,I'm very sorry to hear about your disappointing experience at our hotel. We take guest feedback seriously and will address the issues you've mentioned to ensure that such incidents don't happen in the future. Your feedback is invaluable to us, and we hope you'll consider giving us another opportunity to provide you with a much-improved stay. Thank you for sharing your concerns.Sincerely, Hotel Manager

10/10 - 훌륭해요

Christopher

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Helpful staff, room was clean, price was good
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 22일
Dear Christopher,I'm glad to hear that you had a positive experience with helpful staff, a clean room, and a good price during your stay. Your input can be helpful for others looking for accommodations in the area.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Matt

2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 10일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Latoya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 19일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

131
My Stay Being Here Has Been Relaxing I Never Had A Problem The Staff Here Is Amazing And Nice Sherie Tasha And Antanet Cant Forget Shantellie Yall Do A Great Job Here
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 17일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Meggan

2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 11월 6일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Laurel

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not clean. At all. I called the front desk probably 10-20 times this morning from 10:30 until 11 trying to get help from the front office. Our shower was leaking so bad it caused a small flood in the bathroom floor and nobody would answer and it is not my responsibility as a customer to chase down someone who works in the front office to try and resolve an issue which caused us to check out late because we couldn’t even shower.
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 16일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Courtney

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don’t normally leave bad reviews but this place was terrible. I reserved a non-smoking room and the room we were given reeked of cigarette smoke. I asked for another room, and was given one, although the lady working acted like we were the worst inconvenience to her. This room was a tad better but still had the worst smells and filthy sheets. We stayed about an hour and decided to drive home. Never again.
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 16일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for the money.
Great for an economical one night stay.
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 16일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Awful
Place was nasty, beds werent clean, smoke holes all over blankets, roaches. Do NOT recommend.
2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 16일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 - 별로예요

Diego

2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 5일
Dear Diego,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 - 훌륭해요

Latoya

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 28일
Dear Latoya,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Latoya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 6일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

amex

좋아요: 직원 및 서비스, 객실의 편안함
Near airport
Hotel was conveniently located. Nothing special, nothing awful. Staff was nice.
2023년 9월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 2일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Sylvia-Lei

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was spacious but the entirety of the room was dirty. The floor was covered in dirt, the bathroom floor was disgusting and had broken pieces of a crack pipe scattered around. I got bitten up by bed bugs, never actually saw one but I have the bites to prove it. It wasn’t a bad stay except for those things.
2023년 9월에 3박 숙박함
답변 제공: Hotel manager 님, 2023년 9월 27일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Bruno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place and great staffs
2023년 9월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 9월 27일
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 - 너무 별로예요

Bruno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 25일
Dear Bruno,We appreciate your kind words regarding our service, despite the low rating. We're glad to hear that our team provided you with great service during your stay. However, it seems there were other aspects of your stay that didn't meet your expectations. We take all feedback seriously and will use it to improve our overall guest experience. If you have any specific comments or suggestions on how we can enhance your next visit, please feel free to share them with us. Your input is valuable, and we hope to have the opportunity to provide you with a more satisfying stay in the future. Thank you for your feedback.Sincerely, Hotel Manager

4/10 - 별로예요

Antonio

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in at around 8pm-ish. The hostess seemed intimidating, no welcome greetings. Her aura is kinda scary but after talking to her she got nicer. The whole place looks rough. We didn’t want to leave our car park all night outside, as we saw lots of rough looking people going in and out.When we get into the room, it was so smelly! The smell is terrible, so we went back to the reception and ask for a refund. We looked for another hotel. I feel bad for the workers, as it is not their fault. The management has to change something.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear Antonio,We appreciate your honest feedback about your recent experience at the hotel. We apologize for the intimidating initial encounter with the hostess and the overall impression you had of the property. Your concerns about safety and the room's condition are noted. Your feedback is valuable and will be shared with the management for improvements. We hope you have better experiences during your future stays.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Michael

연인과의 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Full of cockroaches
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear Michael,We take all reports of cleanliness and pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely, Hotel Manager