실내 수영장, 09:00 ~ 22:00 오픈, 일광욕 의자

퀄리티 인 렉싱턴 이스트/함부르크 에어리어 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 358개" "
평점 8 - 좋아요. 1000개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 169개" "
평점 4 - 별로예요. 1000개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 78개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and easy to find.
2024년 4월에 2박 숙박함
답변 제공: Karly 님, 2024년 4월 12일
Dear Barbara,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

10/10 - 훌륭해요

Jere

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 4월 9일
Thanks for the great review! We hope to see you again when you visit Lexington.

8/10 - 좋아요

Frankie

좋아요: 편의 시설/서비스
Hotel service using cart at check out time to take out trash. Customers couldn’t use.
2024년 3월에 3박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 4월 9일
Thanks for the great review! We hope to see you again when you visit Lexington.

10/10 - 훌륭해요

sade 님, cincinnati

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time staying with a Quality Inn hotel and I was impressed. The manager Adam was awesome and a great help . The entire staff was friendly including the woman during breakfast who worked that area . The indoor pool was clean and nice . The rooms were clean and bed comfortable.Plenty of stores for shopping and gas stations in the area . I would definitely stay here again !
2024년 3월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 4월 1일
Thank you for the great review! We are thrilled you had an enjoyable stay, and hope you'll come visit us again soon.

8/10 - 좋아요

Pierre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the property and especially the staff. The rooms could use some upgrades, like newer furniture, larger televisions, repainting and more thorough cleaning.
2024년 3월에 2박 숙박함
답변 제공: Karly 님, 2024년 3월 27일
Dear Pierre,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Allison

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely not the nicest hotel I have stayed in. The comforter had a big hole in it and the stuffing was coming out on the one bed. The headboard had drip marks that had dried. I did bring this to the front desk attention and she made me feel a bit better that she was certain it was from a spray cleaner that never got wiped off. The sink and shower drains had buildup that just need scrubbed. The pool was very very gross and dirty. Right above the water line you can see grime and dirt and people have literally scratched their namesake other words in it. I would say the area seemed a bit rowdy and seemed like a lot of locals came there to stay/party. I’m not totally dogging this hotel because I have stayed in worse and well we survived but there are many things they could do to make it better. I would not recommend in general if you can find a different hotel. But at the end of our stay when I brought up issues the lady did seem to care and apologized and said she would look into things.
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 27일
Dear Allison,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

8/10 - 좋아요

Madison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our room. Was sad because the indoor pool was too cold to swim in.
2024년 3월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 27일
Dear Madison,Sorry the pool was too cold to swim in during your stay. We do hope you come back again to experience a more fullfilled visit.

8/10 - 좋아요

Mike

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Free breakfast and WiFi...pool was nice and desk staff was very nice and helpful. The only negatives...two burn holes in bed spread, pillows aren't much and had to pick up extra towels/wash clothes at the front desk.
2024년 3월에 3박 숙박함
답변 제공: Karly 님, 2024년 3월 27일
Dear Mike,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our 2nd time here. We always stop here on our way home from Florida. Very nice and clean good breakfast friendly staff and love the pool.
2023년 8월에 1박 숙박함
답변 제공: Karly 님, 2024년 3월 27일
Robert,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

Nasir

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
HOUSE KEEPING NEEDS BE MORE TRAINED
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 23일
Thank you for your feedback. We appreciate it.

4/10 - 별로예요

Calain

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The owner tried to break into my room. Because I had a latch on the door she used a jimmy. I threatened to file a police report & the staff made a snarky remark @ no cameras so they would like to see me try. Nice hotel but I left for safety reasons
2024년 3월에 3박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 3월 15일
I am sorry to hear about your experience at our property. Due to a Housekeeping Reporting error with Choice Hotels, your room was marked Vacant Clean. Our owner was checking rooms and thought the door latch had accidentally gotten stuck. When no one responded when she knocked and tried opening the door, she assumed the room was empty. This was an honest mistake due to reporting errors. I apologize if it made you feel unsafe.

8/10 - 좋아요

Stacie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The deadbolt on the door did not lock and the room had a weird smell initially but everything else was fine. I stay here often when I come to town and it’s usually ok.
2024년 3월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 3월 12일
We are sorry to hear your stay was not satisfactory. We will investigate the problem and ensure this problem is corrected for future guests.

6/10 - 괜찮아요

Steven

좋아요: 청결 상태
Some people hanging outside tried to call me over to their car when i was going to check in. A bit unnerving. Told the front desk and didnt seemed to concerned. I was expecting a $50 deposit , not a $200. I had to change all my money plans. The wifi hardly worked too. The room itself was good.
2024년 3월에 2박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 3월 12일
Thanks for bringing this to our attention. We have alerted the local authorities to have the car removed from the adjacent property.

2/10 - 너무 별로예요

Niomie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Adam Routt, General Manager 님, 2024년 3월 12일
I am sorry to see your stay was unsatisfactory. We strive to provide 5-star service. We would appreciate any feedback you can offer so we can address your concerns and ensure a better stay for future guest.

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 3월 12일
Thanks for the great review! We appreciate your business and hope to see you again soon.

2/10 - 너무 별로예요

Skylar

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very "sketchy" feeling, claimed to be re-done and definitely has not been. Our room outlets rarely worked, no tv remote, wood around AC was broken off, and our door never wanted to shut and when did had to be slammed. Staff was AMAZING and worked well with us but building itself was not great.
2024년 3월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 3월 12일
I am sorry to hear your stay was unsatisfactory. I have addressed these issues with our maintenance team to ensure there are no issues for future guests.

8/10 - 좋아요

Kaisha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 3월 12일
Thanks for the great review

10/10 - 훌륭해요

brittaney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
staff was amazing
2024년 3월에 3박 숙박함
답변 제공: Karly 님, 2024년 3월 5일
Dear Brittaney,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 - 좋아요

Elsie

연인과의 여행
좋아요: 편의 시설/서비스
Didn’t like the small kid pillows, and bed was not comfortable
2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 2월 6일
Dear Elsie,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

4/10 - 별로예요

Jessie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hair everywhere in bathroom, towel was dirty, stains on beds. Chair was falling apart. Really gross and in need of updating.
2024년 2월에 1박 숙박함
답변 제공: Karly 님, 2024년 2월 6일
Dear Jessie,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

8/10 - 좋아요

Diane

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is great and over-the-top friendly.
2024년 1월에 2박 숙박함
답변 제공: Karly 님, 2024년 1월 30일
Dear Diane,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very pleasant. Property under some construction, understandably. Needs some touch up painting to freshen up appearance. Room very clean.
2024년 1월에 2박 숙박함
답변 제공: Karly 님, 2024년 1월 30일
Dear Heather,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
Roads were not clear of ice. There has been a main water line burst in the lobby and there’s loud fans blowing and the lobby looks terrible. They advertised continental breakfast but served brown paper bags with a couple things in them. The yogurt was old. The rooms are not like the pictures. But the bed was comfortable. And the pool was cold but not crowded.
2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 30일
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Kara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Quite hotel, near very many options for food and shopping. Easy on/off the interstate However, due to the weather there was a water main break and the set the sprinkler alarms off about 10:30 pm. We were able to go back to our rooms after the alarm was silenced because the water damage was in another part of the property ton our room. I know this was not the fault of the propert, it was an inconvenience, but it didn’t ruin the trip. Hotel staff excellent under the circumstances.
2024년 1월에 2박 숙박함
답변 제공: Karly 님, 2024년 1월 26일
Kara,Thank you for the review. Thank you for being so understanding of the situation that has occurred. Our goal is to provide our guests with the best possible stay. We hope you may come back so we can provide that for you.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
James,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 - 괜찮아요

David

2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
David,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 - 훌륭해요

Seneca

2023년 12월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
Seneca,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

6/10 - 괜찮아요

Andrew

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I enjoyed some upgraded technology for the check in process and the pool area was decent. The rooms seemed to be dated and definitely not up kept with maintenance.
2023년 12월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
Dear Andrew,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Ronald

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Ok, but missed the mark of Quality.
2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
Dear Ronald,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great breakfast
2023년 12월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
Dear Cynthia,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

10/10 - 훌륭해요

Mohammed

2024년 1월에 1박 숙박함
답변 제공: Karly 님, 2024년 1월 12일
Dear Mohammed,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 - 좋아요

David

단체 여행
좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 1월 8일
Thanks for the great review! We appreciate your business and hope you'll visit again soon.

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff was friendly and helpful!!!! thanks to All
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 1월 8일
Thanks for the great review! We appreciate your business and hope you'll visit again soon.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful staff.
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 1월 8일
Thanks for the great review! We appreciate your business and hope you'll visit again soon.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy stay
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 1월 8일
Thanks for the great review! We appreciate your business and hope you'll visit again soon.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My trip was great, hotel staff where very friendly and welcoming and also it was a clean environment
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 1월 6일
Thanks for the great review! We hope to see you again.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inexpensive, good location for traveling
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 1월 6일
Thanks for the great review! We hope to see you again.

8/10 - 좋아요

Skylar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Adam Routt, General Manager 님, 2024년 1월 6일
Thanks for the great review! We hope to see you again.

10/10 - 훌륭해요

Chadwick

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome and safe
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2023년 12월 31일
Thank you so much for the great review of our property! We are thrilled you enjoyed your stay, and hope you'll visit us again the next time you visit Lexington.

6/10 - 괜찮아요

NORMAN

2023년 12월에 2박 숙박함
답변 제공: Adam Routt, General Manager 님, 2023년 12월 31일
Thank you so much for the great review of our property! We are thrilled you enjoyed your stay, and hope you'll visit us again the next time you visit Lexington.

10/10 - 훌륭해요

Tim and Sherri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2023년 12월 31일
Thank you so much for the great review of our property! We are thrilled you enjoyed your stay, and hope you'll visit us again the next time you visit Lexington.

10/10 - 훌륭해요

Kristy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2023년 12월 26일
Thanks for the great review of our property. We are thrilled to hear you enjoyed your stay. Hope to see you again the next time you travel to Lexington.

10/10 - 훌륭해요

Gloria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dallas at the front desk was wonderful. He was so helpful and polite. He took the time to tell us about local restaurants and diners place was clean. Pool was great.
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2023년 12월 18일
Thanks for the excellent review of our property. We are thrilled you enjoyed your stay, and hope you'll visit us again soon.

10/10 - 훌륭해요

Stacie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Adam Routt, General Manager 님, 2023년 12월 16일
Thanks for the great review. We hope to see you again!

10/10 - 훌륭해요

ERIC C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Karly 님, 2024년 2월 9일
Dear Eric,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I LOVED ANTWON!! He made my stay there very comfortable. He made sure we were well taken care of!! I really appreciated him, all while providing SUPERIOR CUSTOMER SERVICE!! TY
2023년 11월에 6박 숙박함
답변 제공: Management 님, 2023년 12월 8일
Tiffany,Thank you so much for the review! I will share your comments with Antwon and let him know how comfortable he made your stay. We hope to see you back soon!

6/10 - 괜찮아요

Tarik

좋아요: 직원 및 서비스
Unavailable rooms and not ready for check-in
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 12월 8일
Tarik,Sorry about the inconveniences you faced during your stay. We hope to see you back soon.

10/10 - 훌륭해요

Marcin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for your feedback. We appreciate it.

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is insanely unbelievable stay away from this place. Room smelled horrible.
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for your feedback.

10/10 - 훌륭해요

Mtu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great. Also i like the way that the staff they welcome their guests.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Thank you for your 5 star feedback. We appreciate it.