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예약 가능 여부 확인

스프링힐 스위트 바이 메리어트 렉싱턴 니어 더 유니버시티 오브 켄터키 여행 후기

3 out of 5
스프링힐 스위트 바이 메리어트 렉싱턴 니어 더 유니버시티 오브 켄터키
863 South Broadway, Lexington, KY

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 572개" "
평점 8 - 좋아요. 1001개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 78개" "
평점 4 - 별로예요. 1001개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 20개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Karrie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, close to campus!
2024년 4월에 1박 숙박함
답변 제공: Aiden 님, 2024년 4월 5일
We're delighted to hear that you found our rooms clean and enjoyed the proximity to the campus! Providing a comfortable and convenient stay for our guests is our top priority. We hope to have the pleasure of hosting you again in the future!Sincerely,Aiden FrahmAssistant General Manager

8/10 - 좋아요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Entrance is not visible from the road
2024년 3월에 1박 숙박함
답변 제공: Aiden 님, 2024년 4월 5일
Thank you for sharing your feedback with us. We're pleased to hear that you had a great stay overall. We apologize for any inconvenience caused by the lack of visibility of our entrance from the road. We'll take your comments into consideration as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Aiden FrahmAssistant General Manager

10/10 - 훌륭해요

Wesley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worked out perfect with our visit to University of Kentucky
2024년 3월에 1박 숙박함
답변 제공: Aiden 님, 2024년 4월 5일
We're thrilled to hear that our hotel's location worked out perfectly for your visit to the University of Kentucky! Providing convenience for our guests is a top priority, and we're glad we could contribute to your positive experience. Thank you for choosing to stay with us!Sincerely,Aiden FrahmAssistant General Manager

10/10 - 훌륭해요

Yulong

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast has a long period from 7 am to 10 am, which is what I really like.
2024년 3월에 2박 숙박함
답변 제공: Aiden 님, 2024년 3월 28일
Dear Yulong,Thank you for your review! We're glad to hear that you enjoyed our breakfast hours and had an overall great stay. We hope to welcome you back next time you visit Lexington!Sincerely,Aiden FrahmAssistant General Manager

10/10 - 훌륭해요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, very clean
2024년 3월에 2박 숙박함
답변 제공: Aiden 님, 2024년 3월 13일
Dear Sabrina,Your satisfaction is our top priority. Thank you for taking the time to share your feedback. We can't wait to see you again!Sincerely,Aiden FrahmAssistant General Manager

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean nice
2024년 3월에 1박 숙박함
답변 제공: Aiden 님, 2024년 3월 5일
Dear Jeffery,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs a bigger sign out front that’s lit up, otherwise it’s great.
2024년 2월에 1박 숙박함
답변 제공: Aiden 님, 2024년 3월 2일
Thank you for your kind words about our property! We strive to make every guest's stay great. Hope to see you back soon!

10/10 - 훌륭해요

Michael

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Toni

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome location.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

GARY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jeremy

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

carrie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! Amazing room. 👏 tlThe staff that checked us in was incredible
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Larry

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 2월 14일
Dear Larry,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Terry

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Difficult to find.
2024년 1월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 31일
Dear Terry,Thank you for taking the time to tell us about your stay. We apologize if we were difficult to find! We hope to welcome you back soon!

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 31일
Dear Daniel,Thank you for taking the time to tell us about your stay. We look forward to welcoming you again soon!

8/10 - 좋아요

Travis

2024년 1월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 2월 14일
Dear Travis,Thank you for taking the time to tell us about your stay. We look forward to welcoming you back soon!

8/10 - 좋아요

Meghan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and nice hotel
2024년 1월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 12일
Dear Meghan,Thank you for taking the time to tell us about your stay. I would love to hear more about your time with us so we are able to learn and improve. We look forward to welcoming you back soon.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
toilet troubles
All was well except our toilet wouldn't flush. When we alerted the the front desk they said the maintenance staff was getting ready to clock out. When I jokingly said we could just use the restroom in the lobby they said sure and that's what we had to do.
2023년 12월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 5일
Dear Anonymous,Thank you so much for bringing this to my attention. This is certainly not the way we train our staff to respond to any guest requests. I will use this feedback as a learning opportunity for our staff. We hope to welcome you back and deliver the kind of service and experience we strive for and that you deserve!

8/10 - 좋아요

Joshua

2023년 12월에 2박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 12일
Dear Joshua,Thank you so much for taking the time to tell us about your experience. In order to improve for future guests, I would love to hear more about your stay to learn the areas that could use improvement.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 5일
Dear Deborah,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon. Happy New Year!

8/10 - 좋아요

Deana

2023년 12월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 5일
Dear Deana, We appreciate you taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Paul

2023년 12월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 31일
Dear Paul,Thank you for taking the time to tell us about your stay. We look forward to welcoming you back soon!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Marriott lost a long time Gold Elite customer
Refrigerator was not working in room. Left messages for management who were not on property for six days and have yet to reply. DND sign was ignored and service knocked on door early even after I asked the come after I checked out. Will not be staying at Marriott anymore.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ended up not staying. The area is not good.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Dorothy H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 11박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 5일
Dear Dorothy H.Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your stay with us in Lexington. We look forward to welcoming you back soon!

10/10 - 훌륭해요

ROSIA

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 5일
Dear Rosia,Thank you so much for taking the time to tell us about your stay. We are happy to hear you enjoyed your time with us in Lexington!

8/10 - 좋아요

Henning

2023년 12월에 3박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 5일
Dear Henning,Thank you so much for taking the time to tell us about your stay. We are happy you enjoyed your time with us in Lexington! We look forward to welcoming you back soon.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, nice staff, good coffee, spacious rooms.
2023년 12월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 5일
Dear Andrew,Thank you for taking the time to tell us about your stay. We are so happy you enjoyed your time with us in Lexington! We look forward to welcoming you back.

10/10 - 훌륭해요

Alvaro

2023년 12월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2024년 1월 5일
Dear Alvaro,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Holly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay. Perfect place to stay to attend activities at the University of Kentucky. Very friendly staff at the hotel. Room was very clean and nicely decorated.
2023년 11월에 2박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 11월 15일
Dear Holly,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was one of my worst stays ever. We were given the room on the second floor directly above the lobby entrance and it was the first room you reach as soon as you exited the elevator (Room 218). We stayed there on a Thursday night so the hotel was not full so they could have put us anywhere else. I believe when you book through Expedia they give you the worst room possible sometimes. All night long you could hear the music from the lobby playing below. As the guest came in and out of the doors you can hear them talking outside as the smoked and checked in. As people came upstairs you can hear them exiting the elevator and walking down the hall. Initially we didn’t think the room would be a problem. It wasn’t until everyone was in bed and trying to sleep that the noise was very noticeable. We had an early morning and needless to say we didn’t sleep well at all. I didn’t want to drag the kids out of bed and have them pack up at 1:30 am so we tried to bear it. We checked out the next day. Besides that, the room was clean except for the pull out bed. It’s had dirt and crumbs all over it from the previous person that had the room. We had to ask for a vacuum to get it up so my daughter can lye down. The breakfast was ok. Waffles, eggs, sausage and pastry. But there’s a Waffles House was right next door if you wanted something else.
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 11월 15일
Dear Regina,Thank you so much for taking the time to tell us about your stay. I am so sorry to hear you were not able to enjoy a restful night sleep and that the pull out trundle bed was not cleaned to our standards. I have shared your feedback with our housekeeping team, it is through feedback like this we are able to learn and improve. Thank you again for your time and I hope you would give us an opportunity to welcome you back next time you are in Lexington.

6/10 - 괜찮아요

Linda

가족 여행
I was very disappointed to learn there was no housekeeping service. The breakfast was acceptable. Please let Jeanette at guest services know that we appreciated her helpfulness and warm smile.
2023년 11월에 2박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 11월 15일
Dear Linda, Thank you so much for taking the time to tell us about your stay. It is through feedback like this we are able to learn and improve. Thank you again for your time and we hope to welcome you back soon to give you the type of service your deserve and we strive for.

10/10 - 훌륭해요

Tanika

2023년 11월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 11월 15일
Dear Tanika,Thank you so much for taking the time to tell us about your stay, we are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Nichole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was great. Hotel was clean.
2023년 11월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 11월 15일
Dear Nichole,Thank you so much for taking the time to tell us about your stay! We are so happy to hear you enjoyed your night with us, we look forward to welcoming you back soon!

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 10월 30일
Dear Chris,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very convenient to anything you would need, food or otherwise. If I were to nit pick, the fire alarm went off at 4 am. I can't blame the hotel for that, and the fire alarms work so, YAY for safety! I would recommend this hotel to anyone.
2023년 10월에 2박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 10월 30일
Dear Dennis,We truly appreciate you taking the time to share your experience at our hotel. The fire alarms going off is definitely not an ideal situation but we are happy that you were still able to enjoy the majority of your stay. I look forward to sharing your feedback with our staff!

2/10 - 너무 별로예요

Amanda

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Alarms but no fire
There was a group on the same floor as us that stomped & screamed up & down the hall from about 2:30 a.m. until they set off the fire alarm around 4 a.m. The alarm went off for easily over a half an hour so, 4-4:30 a.m. lights flashed & sirens screamed in every room of the hotel. There was no fire just too much partying on the 2nd floor. My family was only there one night as a stop on a much longer adventure & we paid entirely too much for such a terrible experience. Also the breakfast there was worse than most half ass hotel breakfasts. We could've got a better nights rest & better morning boost sleeping in the car & we have a small car.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Maureen

2023년 10월에 3박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 11월 15일
Dear Maureen,Thank you so much for telling us about your stay. We are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Rylea

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my favorite place to stay in Lexington. It's in a great location, a safe neighborhood, there's plenty of dining options within walking distance, and it's a very clean hotel.
2023년 10월에 5박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 10월 20일
Dear Rylea,Thank you so much for taking the time to leave such an awesome review. We are so happy to hear your enjoyed your time with us in Lexington! We look forward to welcoming you back soon!

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay.
2023년 9월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 10월 13일
Dear Timothy,Thank you so much for taking the time to tell us about your stay. We are so happy you enjoyed your time in Lexington. We look forward to welcoming you back soon!

8/10 - 좋아요

Steve

단체 여행
Not an attractive location at all
2023년 10월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 10월 13일
Dear Steve,We are sorry to hear you did not find our property attractive. We hope you give us another chance to deliver a better experience for you! Thank you again for staying with us.

10/10 - 훌륭해요

Eduard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 10월 1일
Dear Eduard,Thank you so much for taking the time to tell us about your stay! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Jeremy

2023년 9월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 10월 1일
Dear Jeremy,Thank you so much for taking the time to tell us about your stay! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Mackenzie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff was very personable and accommodating
2023년 9월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 9월 29일
Dear Mackenzie,Thank you so much for sharing about your stay with us! I look forward to sharing your review with our team. We hope you choose to stay with us again in the future.

10/10 - 훌륭해요

Yinson

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2023년 9월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 9월 27일
Dear Yinson,We are so happy to hear you enjoyed your time with us. It is always encouraging to hear positive feedback and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Michael

2023년 9월에 2박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 11월 15일
Dear Michael,Thank you so much for taking the time to leave such an awesome review. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 9월 12일
Dear Ann,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us, as much as we enjoyed having you!

8/10 - 좋아요

Stacy

2023년 9월에 1박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 9월 12일
Dear Stacy,Thank you for taking the time to tell us about your stay. I would love to hear more so we are able to learn and improve. Thank you again for staying with us!

10/10 - 훌륭해요

Rylea

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and the staff was very friendly!
2023년 8월에 5박 숙박함
답변 제공: Alexis Signore Assistant General Manager 님, 2023년 9월 4일
Dear Rylea,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us in Lexington. We look forward to welcoming you back!