Hello Sang Hak,Thank you for your valuable feedback. We hear your comment about the breakfast and will do our best to enrich our selection and meet your expectations.Kind regards,Valentine Vandenbesselaer - Deputy manager

Hello Sang Hak,Thank you for your feedback. We are sorry that your stay was not as relaxing as you would have liked. We will do everything we can to improve our facilities and reduce this noise. You can also let us know if you would like a quiet room when you make your reservation, and our team will do its best to accommodate your wishes.Kind regards,Valentine Vandenbesselaer - Deputy manager

Hello Susan,Thank you for your feedback! We're thrilled to know that you had a comfortable stay and enjoyed the nearby shops and restaurants! We hope to see you again soon.Valentine Vandenbesselaer - Deputy manager

Hello Brian,Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our location and that our services met your expectations. Your feedback about the room and its facilities is also taken into account, and we will do our best to make them more comfortable and welcoming.We hope that despite these inconveniences, you have had a pleasant stay with us. We look forward to welcoming you again in the future.Valentine Vandenbesselaer - Deputy manager

Hello Richard! Thank you for your kind review. We're glad to hear that you enjoyed your stay at our hotel. We hope to welcome you back soon! Best regards,Valentine Vandenbesselaer - Deputy manager

Hello Richard! Thank you for your review. We are delighted that you enjoyed your stay at our hotel. Our location is indeed convenient for travellers, and we are also happy to hear that you liked the breakfast as well as the professionalism of our staff. We hope to welcome you again soon! Valentine Vandenbesselaer - Deputy manager

Hello Christine! Thank you for your review! We're glad that our location near the train station was perfect for you . We look forward to your next visit!Valentine Vandenbesselaer - Deputy manager

Dear guest,Thank you for taking the time to rate our establishment. However, your rating seems to indicate that your experience was not entirely satisfactory, and we would like to know more about what you did not like. Please do not hesitate to tell us more, your comments and suggestions will help us improve our services and better meet your expectations.Kind regards,Valentine Vandenbesselaer - Deputy manager

Bonjour Myriam,Merci d'avoir choisi notre établissement et d'avoir pris le temps de partager vos impressions. Nous sommes très heureux d'apprendre que votre séjour parmi nous au Crowne Plaza Lille se soit bien déroulé.Au plaisir de vous revoir bientôt pour une nouvelle expérience tout aussi positive.Valentine Vandenbesselaer - Directrice adjointe

Hello Harold,Thank you for your very positive feedback. We are delighted to read your appreciation. It's great to know that you enjoyed your breakfast! We are also happy that you enjoyed the privileged location of our hotel, and we appreciate your complimentary comments about our team. We will be sure to pass on your compliments to all the staff and hope to have the opportunity to bring you this satisfaction again.Valentine Vandenbesselaer - Deputy manager

Hello Dennis,Thank you for taking the time to rate our hotel. However, your rating seems to indicate that you were not satisfied with your stay, and we would like to know more about what you did not like. Please let us know, your comments and suggestions will help us to improve our services and better meet your expectations.Kind regards,Valentine Vandenbesselaer - Deputy manager

Cher client,Merci d'avoir pris le temps d'évaluer notre établissement. Votre note semble toutefois indiquer que votre expérience ne vous a pas donné entière satisfaction, et nous souhaiterions comprendre ce qui s'est passé. Nous apprécierons si vous pouvez nous donner des détails sur ce qui ne vous a pas plu, cela nous permettrait d'identifier les améliorations à apporter à nos prestations.Bien à vous,Valentine Vandenbesselaer - Directrice adjointe.

Bonjour Laurent,Merci d'avoir pris le temps d'évaluer notre établissement. Votre note semble toutefois indiquer que votre expérience ne vous a pas donné entière satisfaction, et nous souhaiterions en savoir davantage sur ce qui s'est passé. Nous apprécierons ainsi si vous pouvez nous donner des détails sur ce qui ne vous a pas plu, ils nous permettront de cibler les améliorations à mettre en œuvre afin de mieux répondre à vos attentes.Bien à vous,Valentine Vandenbesselaer - Directrice adjointe.

Cher client,Nous vous remercions d'avoir pris le temps de nous écrire ce commentaire pour nous faire part de cet incident. Nous sommes sincèrement désolés pour le désagrément subi, ceci ne reflète en aucun cas notre standard de service et nous allons nous renseigner auprès des équipes concernées pour comprendre l'origine de cet incident.Nous restons à votre écoute pour tout complément d'information.Valentine Vandenbesselaer - Directrice adjointe.

Dear Richard,Thank you for your comment, which makes us very proud and happy! We are sincerely touched by your complimentary comments.We're delighted that you liked our location.Enjoying Lille on foot is indeed possible thanks to our privileged location.We apologize for the air conditioning problem. We rarely encounter a problem of this kind. We can, however, offer you a change of room in such cases, so please don't hesitate to ask our team.We look forward to your next visit,Valentine Vandenbesselaer - Deputy manager

Dear guest,Thank you very much for this review. We are delighted to know that you enjoyed your stay with us. Cleanliness is an important issue for our hotel, and we are pleased to know that you are satisfied with it. We would be glad to welcome you back for your next stay in Lille.Valentine Vandenbesselaer - Deputy manager.

Dear William,Thank you for your kind feedback. It's great to know you enjoyed your stay with us. The room is your cocoon during your stay, and we do our best to ensure that you find warmth and comfort there. We also appreciate that you pointed out the ideal location of our hotel for your travel needs. Your kind words about the quality of service are a pleasure to read, and we will be sure to pass them on to our entire team.We hope to see you again soon and maintain this level of satisfaction.Kind regards,Valentine Vandenbesselaer - Deputy manager.