야외 수영장, 수영장 파라솔, 일광욕 의자

크로스로드 호텔 릴롱궤 여행 후기

3.5 out of 5
크로스로드 호텔 릴롱궤
Crossroads Complex, Off Mchinji Roundabout/M1, Lilongwe

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 90개 이용 후기 중 15개" "
평점 8 - 좋아요. 90개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 90개 이용 후기 중 26개" "
평점 4 - 별로예요. 90개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 90개 이용 후기 중 7개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Vicki

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
The staff are all very nice and helpful. They were in the process of remodeling a wing so clean was a challenge. Then their hoover was broken so the poor staff were sweeping rugs using s dust broom. I really look forward to the new mattresses they promise in the superior rooms as they just installed in the standard rooms. Breakfast is eggs your way then dinner type savories. Pretty much same every day. The breads are very dry so dont get eaten. No pork, good for non pork eater. The breakfast could use an imaginative and good chef to offer a wider variety
2024년 4월에 9박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I was looking forward to swimming but unfortunately the pool is closed for maintenance and this wasn’t communicated when I booked. Bathtub had hotwater but the shower was only lukewarm not hot. Excellent breakfast!
2024년 3월에 1박 숙박함
답변 제공: Muhai 님, 2024년 3월 28일
we are apologize any inconvenience caused rest assuredour pool & gym will be opened from 01.04.2024 to make sure our guest are getting better experience's.we also set auto temp controller for water issues.we will make sure it will not repeat again

10/10 - 훌륭해요

Rachel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely staff and clean, spacious room
The staff were lovely - everyone is very welcoming and the service is great. Breakfast had fresh fruit and an omelette station everyday. I didn't have time to use the pool but it looked quite nice. Had a tasty meal at the restaurant attached, The Copper Pot, where I also had great service.
2023년 6월에 3박 숙박함

8/10 - 좋아요

Anvar

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

REGINALD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was in Lilongwe for one week. I am glad that I only booked this hotel for two nights. The only good thing good about this hotel is the location and the staff. The rooms are dated. It looks like grandmothers bedroom. Which was not a dealbreaker. The the Wi-Fi sucks. You can almost say that it really is nonexistent. The staff tried to resolve the situation and it really did not help. The dealbreaker breaker for me was found out that YouTube is blocked. I usually exercise to videos on YouTube in the morning. So this hotel wants to give you horrible Wi-Fi service and and censor of what you watch. I was out.

2/10 - 너무 별로예요

Sofeeyah

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 3월에 5박 숙박함

8/10 - 좋아요

Rosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay here for a few nights with our toddler after a long flight from UK. The room was beautiful and well presented, and the staff were very friendly and accommodating. The swimming pool was lovely and very child-friendly with a separate shallow pool. Only a few complaints - there were no mosquito nets, only peaceful sleep tabs, which were ok but not as effective as nets, and the external fire doors were locked at night. We had a slight confusion with payment at the end but this was quickly and professionally resolved by the manager. Would definitely recommend this place to other travellers especially families, and will be staying there again on our way back from Malawi
2023년 2월에 3박 숙박함

8/10 - 좋아요

PhilIp

2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Ken

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every support and service was good! It was very convenient to have stores nearby. Wifi can be better, and I saw a cockroach several times.
2023년 1월에 14박 숙박함

10/10 - 훌륭해요

Helmut

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dieses Hotel kann empfohlen werden ! - Allerdings besteht kein Shuttle zwischen Flughafen und Hotel, so daß jeder selbst sich um den Transport kümmern muß (bei der Anreise).
2022년 10월에 3박 숙박함

2/10 - 너무 별로예요

Diane

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Rooms Available
Unfortunately after paying for everything online when I arrived at the hotel they informed me that they had been sold out for over a week and didn't have an available room. The front desk said sorry and hope you find a place. I also tried to reach a person at hotels.com to help me find another room and couldn't reach anyone. Hotels.com needs to make sure there are rooms available before taking peoples money.
2022년 9월에 4박 숙박함

2/10 - 너무 별로예요

Andrea

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 3박 숙박함

6/10 - 괜찮아요

Brian

출장 여행
the hotel wifi is not stable you can only connect to two devices at a time and the gym is completely run down
2021년 9월에 2박 숙박함

6/10 - 괜찮아요

Muchona

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The place is serene and quiet, I just found it odd not to have DStv at such a Hotel. The Bar is not open to customer choices but rather kind of dictated one.
2021년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Great environment. Wonderful restuarant with a nice pool area for relaxation. Also conveniently located close to Crossroads shopping complex and City Mall.
2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 7월에 3박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay at crossroads
Stayed at Crossroads hotel, we had a very welcome reception from the day we arrived, the team at crossroads were very polite and cheerful. Food was very nice we had plenty of options to select from, i highly recommend this place for anyone who wants a little vacation or business, its truly a relaxing place and atmosphere is wonderful!
2020년 7월에 3박 숙박함

10/10 - 훌륭해요

Ken 님, Nairobi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location. Food court, stores and banking nearby.
2020년 2월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel centrally located with malls and eating places just a walk away. very convenient but if you drink alcohol make arrangements to get its outside the hotel. No alcohol here.
2019년 10월에 1박 숙박함
답변 제공: GRO 님, 2019년 11월 4일
Thank you for sharing the most insight of Crossroads hotel during your recent meetings. Your feedback is priceless and constructively used to maintain and improve our service standards and facilities.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was good. Everything was okay except the gym did not have towels. It was difficult to workout without wiping sweat. I suggest they always have towels and drinking water available at the gym
2019년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2019년 11월 4일
Dear Valued Guest Thank you for choosing Crossroads hotel as a destination of choice. Your concerns has been presented to the right department for action. Thank you.

8/10 - 좋아요

GAZA 님, 東京

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
レストランスタッフの対応は大変すばらしかったです。 残念だったのは、チェックインの時に名前がなかったり、2泊予約したのに1泊だと思われていたり、エクスペディアとの連携がきちんと行われていなかったことです。 お風呂は熱いお湯が出て、湯量も充分でした。
2019년 8월에 2박 숙박함
답변 제공: Guest relations 님, 2019년 9월 2일
Dear Valued Guest Thank you for choosing Crossroads hotel as a destination for your accommodation. Our sincere apologizes for the inconveniences during your check in process, we however are glad that our team made your stay enjoyable. Thank you, we hope to see you soon.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like the breakfast. Also the bathroom doesn't have the dryer, as it is fixed to the wall in the room - in the drawer.
2019년 6월에 11박 숙박함
답변 제공: Guest Relations 님, 2019년 6월 20일
Dear Valued Guest Thank you for giving your feedback through Expedia. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for not meeting your expectations with the breakfast and this will be reviewed. Thank you for staying with us. Kind regards

10/10 - 훌륭해요

Heinrich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ones again.
It is always a good experience at Crossroads. That's why it is my first choice 😉
2019년 6월에 2박 숙박함
답변 제공: Guest Relations 님, 2019년 6월 20일
Dear Heinrich Thank you for choosing Crossroads Hotel as a destination of choice. we are delighted to know that we are your first choice and that you have memorable experiences with us. We are looking forward to welcoming you soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
kFriendly helpful staff, good buffet breakfast, and dinner at restaurant was quite good (although "spicy" could have been spicier). The rooms look a bit tired/worn, but are comfortable.
2019년 5월에 3박 숙박함
답변 제공: Guest Relations 님, 2019년 6월 20일
Dear Valued Guest Thank you for reviewing your experience at Crossroads Hotel through Expedia. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We are pleased to know that we were able to meet your expectations with the services offered and about the beddings note that we are currently in a process of buying new linen for our rooms. We hope that they will be available on your next stay. Thank you, once more.

8/10 - 좋아요

albert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in the Deluxe aisle of the hotel and I really appreciate the comfort and space of the rooms.
2019년 3월에 3박 숙박함
답변 제공: Guest Relations 님, 2019년 3월 21일
Dear Mr. Albert, Thank you for sharing your priceless feedback through Expedia during your stay with Crossroad hotel. We are so delighted to hear that you had a wonderful experience our deluxe room lay out. As a brand, we pride ourselves on delivering a memorable services for all who visit our hotel and we are glad that your expectation were met. Once again, thank you for your time and contributions and we look forward to welcome you back in the near future. Kind Regards

6/10 - 괜찮아요

Irine

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Internet was not good. Alcohol was not served.
2018년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2019년 2월 6일
Dear Irene, Thank you for staying with Crossroads hotel. Your feedback is priceless and constructively used to maintain and improve on our service standards and facilities. We are so glad to know that our wi-fi made your stay. The hotel however, serves a variety non alcoholic beverages as its standard. We value your time and contributions and we look forward to welcome you back in the near future. Kind Regards,

8/10 - 좋아요

Márcio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent hotel, with good Deluxe Rooms
In general the Hotel is quite decent, with a good range of services. Unfortunately they don't serve any alcohol inside the hotel, which can be annoying if you want to like to drink some wine or beer during the meal. Breakfast was OK, and regarding the room I was lucky to book the deluxe room, which is significantly better than the standard rooms. In my opinion the difference in price justifies, as the standard rooms are quite low standard. Regarding the location it's good if you are doing something on that side of town, because to come to city center on traffic hours will be a nightmare (obviously for Lilongwe standards, which which 20-30 minutes in traffic is a nightmare). WiFi in general works well.
2018년 11월에 2박 숙박함
답변 제공: Guest Relations 님, 2018년 11월 14일
Dear Marcio, Thank you for reviewing Crossroads hotel through Expedia. It gives us great delight to hear that you loved our beautiful rooms as well as the breakfast offering. Reviews such as yours help remind us that we are keeping to our customers promise of delivering world class service to all who visit our hotel. We are delighted that your stay at Crossroads hotel was an amazing one even without alcohol consumption. We value your business and we look forward to welcoming you back in the near future. Kind regards, Guest Relations

10/10 - 훌륭해요

Shinichi

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
快適なホテル
食事の心配がなく、便利。
2018년 10월에 4박 숙박함
답변 제공: Guest Relations 님, 2018년 10월 30일
大切なお客様 Expediaでお越しいただき、ありがとうございました。 私たちの食べ物が素晴らしく便利な場所であることがわかったのはうれしいです。 お客様のご意見は、当社のサービス基準と施設を維持するのに役立ちます。 もう一度あなたの時間と貢献に感謝します。 近い将来、お返事をお待ちしております。 Kind Regards, Guest relations

8/10 - 좋아요

yasu 님, JAPAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 14박 숙박함
답변 제공: Guest Relations 님, 2018년 9월 16일
Dear Valued guest, Thank you for choosing Crossroads hotel as a destination of choice. We appreciate your priceless time sharing your priceless review through expedia. We are glad to have most of your expectations during your stay wit us. We look forward to welcome you back in the near future. Kind regards, Guest Relations

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2018년 8월 29일
Dear Valued Guest, Thank you for sharing your views of Crossroads hotel through Expedia. We are gad to have met your expectations in all areas of service. We value your business and we hope to welcome you back in the near future. Kind regards.

10/10 - 훌륭해요

Heinrich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 3박 숙박함
답변 제공: Guest Relations 님, 2018년 6월 29일
Dear Mr. Heinrich, Thank you for such an amazing review of Crossroads hotel through expedia. We are delighted to know that you enjoyed our services and facilities which made your stay pleasant. We look forward to welcoming you back in the near future. Kind Regards,

10/10 - 훌륭해요

KOTOYUKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 6박 숙박함
답변 제공: Guest Relations 님, 2018년 6월 12일
Dear Kotoyuki, Thank you for rating your Crossroads experience during your visit through expedia We are so delighted to hear that you had an amazing experience with us. As a team we do not only strive for the best facilities but also an impeccable service. Once again, thank you for your time and we hope to see you again in the near future. Kind regards,

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight Transit
Great location, good WiFi, good food. It was a great overnight stop on my way out of Malawi.
답변 제공: Guest Relations 님, 2018년 5월 8일
Dear Sam, Thank you sharing your feedback on Expedia regarding your recent stay with Crossroads hotel. We are so delighted to know that you found the hotel conveniently located with quality food. Our aim as a team is to offer our guests satisfactory service beyond their expectations. We value your business and we looking forward to welcome you back in the near future. Kind regards,

4/10 - 별로예요

annette 님, uk

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Although not advertised this Hotel has closed its bar and you can no longer drink alcohol in the restaurant either. The furnishings, carpet and general condition of this Hotel needs a major overhaul. The only positive element was the Copper Pot restaurant which did offer a very good selection of Indian and Chinese dishes.
2018년 2월에 2박 숙박함

8/10 - 좋아요

Poul Iben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Renovated, clean and friendly staff
For a business trip this was a perfect choice. Clean room and friendly staff. All necessary facilities inclusive of free wifi. Good location with many stores in the neighbourhood. Definitely coming back when next time in Lilongwe. Good value for the money.
2018년 2월에 2박 숙박함

8/10 - 좋아요

Bob 님, Calgary

좋아요: 청결 상태, 직원 및 서비스
Mix of good and bad
I stayed in the newer suites and rooms. Very clean, comfortable and well kept. Good service from staff. Breakfast is boring but ok for Malawi. problems included no hot water in half the rooms and limited controls for air cond (basically on or off). Some of the rooms (including suites) have unsealed louvre windows and thus mosquitoes (ask for sealed windows and check when you get there). Ask for a room with a remote control air conditioner. Check the hot water right away and complain if you don't have any. S
2017년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Jon 님, SA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable, friendly, good food.
Great stay generally and I will stay there again. Only real problems were luke warm water on first morning. WIFI speed and intermittent connection problems with voucher system.
답변 제공: Guest Relations 님, 2017년 3월 16일
Dear Jon, Thank you for sharing your reviews regarding your stay at Crossroads hotel. Our aim is to provide satisfactory service that exceed your expectations. We are glad to know that you had a great stay and will be glad to welcome you back in the near future. Rest assured that your concerns have been addressed properly and you should expect improved services during your next visit. Kind Regards

8/10 - 좋아요

실제 이용하신 고객

OK hotel, but I do not think the owner treats and pays his employees well. Shame.
답변 제공: Sara 님, 2017년 3월 16일
Dear Valued Guest, Thank you for choosing Crossroads as a destination of choice. We are glad to learn that you had a wonderful stay with us. Our aim as a team is leave our customers with positive memories. However, the management has taken note of your comment regarding staff. Once again, thank you for your review and we hope to welcome you back in the near future. Kind Regards, Guest Relations

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service was excellent; room conditions pretty good; restaurants a bit expensive but good, especially The Copper Pot.
답변 제공: Sara 님, 2017년 3월 16일
Dear Valued Guest, So glad to read your positive feedback regarding your stay at Crossroads hotel. Your feedback is constructively being used to maintain or improve our service standards and facilities. Rest assured that the Management has interest on your views regarding Copper pot prices. Otherwise, we hope you enjoyed your stay and we look forward to welcome you back in the future Kind Regards, Guest relations

4/10 - 별로예요

Wael 님, US

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
zero value for the money
room amenities are so poor. old cheap furniture. no electricity for air condition. very poor food. in brief. it is really cheap please for big money.

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Fantastic

6/10 - 괜찮아요

Michael 님, Dublin Ireland

좋아요: 청결 상태, 객실의 편안함
Staff friendly but in need of training. Breakfast not good. Wifi code had to be changed every day.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
First time in Lilongwe
The staff is friendly and eager to please. The pictures on the website are pretty accurate. If you are staying more than a day or so, I would recommend the Deluxe Rooms. The Deluxe Rooms are larger, have better furniture, larger bathroom with magnifying mirror, and more dependable air condition. If you need extra internet vouchers, ask the front desk. They were happy to give me an extra voucher when needed. A breakfast buffet is included.

6/10 - 괜찮아요

Jeffrey

별로예요: 숙박 시설 상태 및 시설
Decent property among few options in Lilongwe
Superior room was decent, wouldn't stay in standard room. Check your bill carefully as I got charged for laundry services that I didn't procure. The "free internet" is misleading. You get a voucher for 350MB of internet access per day which is about enough check and send a few emails then you have to purchase more airtime. The airtime is cheap and is usable all over the city, so that factor is actually convenient but if hotels.com advertises free internet as part of the room rate, it should at least be unlimited daily access at the hotel facility.
Dear Mr. Jeffrey, Thank you for leaving a review regarding your stay at the Crossroads Hotel in Lilongwe. The team and I are sorry our services and facilities did not live up to your expectations. Currently we do provide 350mbs as well as unlimited internet access. Unfortunately during your stay we were faced with poor internet connectivity with regards to the unlimited internet. However it was a mistake on our part to charge for the laundry service. Sorry for any inconveniences caused. Please do not hesitate to contact guest relations on your next visit should you need any assistance. Once again, thank you for your priceless feedback and we hope to welcome you back in the near future.

8/10 - 좋아요

HENRY 님, Monkey Bay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great stay
It was a great stay except for some of the items that were not available in the room. There was only one bathroom, no extra tissue, and the shower hose was leaking at the base that led to the whole bathroom being flooded with water after shower. The breakfast was good though. Not bad but one of those things you encounter in hotels!
답변 제공: Sara 님, 2016년 7월 13일
Dear Mr. Henry, Thank you for staying with us at the Crossroads Hotel. Whiles we glad you found some of our services living to your expectations, we disappointed to know your entire stay was not a pleasant one. Rest assured your feedback is being used constructively to improve on the areas you have touched on. Once again, sorry for any inconveniences caused and we hope to welcome you back soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Godt beliggende hotel, let adgang til Foretninger
Fint hotel med venligt personale, der egen fin Indisk restaurant på hotellet.
답변 제공: Judith 님, 2016년 7월 19일
Dear Valued Guest, Vores mål som et team er at forlade positive minder med alle vores klient ved at overskride deres forventninger. Jeg vil helt sikkert dele din uvurderlige feedback med resten af holdet. Vi ser frem til næste besøg i den nærmeste fremtid. Kind Regards

6/10 - 괜찮아요

Arthur 님, Montpellier

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad gym
Although the staff is smiling and welcoming, I would not recommend that hotel for the following reasons. There was not water one day and I went to work without shaving and taking a shower. I selected that hotel because there is a gym and I found a gym not maintained, some equipment was broken or not working and most benches are unstable, which is very dangerous while handling weights. After four days, I moved to Sunbird Capital and I found a much more comfortable hotel for the same rate and with a nice well-maintained and better equipped gym. Pity for Crossroads Hotel, because I am staying in Lilongwe for the next 10 months.
답변 제공: Sara 님, 2016년 7월 13일
Dear Mr. Arthur, Thank you for taking time in sharing your experience at the Crossroads Hotel in Lilongwe. Here, at Crossroads Hotel, the team and I always strive to exceed the expectations of our valued guest. Unfortunately our facilities let you down and we sorry for any inconveniences caused. However, management has in plan to renovate the gym as currently the hotel is undergoing refurbishment phases. We hope the experience has not totally marred your thoughts about us. Once again, thank you and we hope to welcome you back soon in the near future.

10/10 - 훌륭해요

Anna 님, Durban South Africa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had a great time. Thanks to all your staff for giving us the best holiday ever
답변 제공: Sara 님, 2016년 7월 13일
Dear Ms. Anna, Thank you for your kind words regarding your stay at the Crossroads Hotel. Be assured your priceless feedback will be communicated to the rest of the team as this will motivate them to continue with the good services. Once again, thank you and we hope to welcome you back in the near future.