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컨트리 하스 인 & 스위트 켄턴 여행 후기

2.5 out of 5
컨트리 하스 인 & 스위트 켄턴
902 E Columbus St, Kenton, OH

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 206개 이용 후기 중 48개" "
평점 8 - 좋아요. 206개 이용 후기 중 71개" "
평점 6 - 괜찮아요. 206개 이용 후기 중 39개" "
평점 4 - 별로예요. 206개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 206개 이용 후기 중 21개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Carla

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
While checking in it took an extremely long time to check in. The room was dark, we bought a bulb for a lamp and the lamp had a short. The bath tub was to smooth and needed something for standing safely then getting out of the tub there was no grab bar for assistance. I didn't like the handicapped room that I asked for last year with no place to put the morning items needed for dressing and I didn't request it do to that last year. The breakfast was slim. Seems no one thinks about those who cannot have sugar. There are a lot of diabetics today and a noncoated cereal would be welcome. The hotel was comfortable for sleeping it was quiet. Thank you.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Holly

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pool was broken
2024년 3월에 1박 숙박함

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It’s clean enough. In need of an update
2024년 3월에 1박 숙박함

4/10 - 별로예요

Shannon

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

William

별로예요: 숙박 시설 상태 및 시설
Average hotel with a huge mowed field in the back to air out dogs. Dining is close by.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Susan 님, Holland

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was dirty, the swimming pool was out of order!! The only reason I stayed there for the swimming pool ,I took my grandchildren there so we could swim!! What a bad time. I should have gotten a discount!!!
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 25일
Dear Linda, We are very grateful that we had the opportunity to host you and your grandkids, but are truly sorry that you could not utilize all of our onsite amenities this time around. Please accept our apologies for any miscommunication regarding their availability and for any disappointment caused. We can't change the past, but we hope we will have the opportunity to serve you in the future so you can take full advantage of all that we have to offer.

6/10 - 괜찮아요

Stanley

좋아요: 직원 및 서비스
What I liked was that the staff were friendly and accommodating. It all went downhill after that. The hallway smelled of smoke despite this being a non-smoking environment. The baseboard/trim in the bathroom was badly separated from the wall leaving a bit of a chasm behind the toilet next to the tub. The tub itself had long hairs in it, was all knocked up and discolored, and the shower head was not adjustable; you couldn’t tilt or turn it to better cover you with the spray. I will give it a five for great hot water however! Whomever had the room next to mine decided to stay up and watch tv all night. It wasn’t that the volume was loud, it was a problem of a poorly sealed connecting door between our rooms and the paper thin walls. He probably heard every time I cleared my throat. I certainly heard his attempts. Breakfast was the last straw. No eggs or any other hot food. There was a double waffle iron but no batter, the temperature settings were in Celsius, but there was a conversion chart. There were no instructions as to how long to heat the non-existent batter nor to what temperature to set the dial. I did manage to find the hot water and had to settle for a bowl of plain instant oatmeal to get anything with some warmth beyond the coffee. The one remaining donut was hard as the proverbial rock. I wonder how many weeks it had been there. Thankfully, there’s a McDonalds nearby. I almost forgot, the tv remote batteries dead.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Melanee

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Lady working desk was beyond rude. Cursed at me. Got loud with me. Apparently her 2nd night working also. Ended up leaving a night early and lost out on money because of the disrespect.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 12일
Dear Melanee,Thank you for taking the time to share your thoughts. We are truly surprised and disappointed to read your comments, as our team always aims to provide courteous and professional service. Rest assured, this matter is being looked into. It is important to us that all of our guests feel respected and valued, and if you would like to discuss your experience further, we would be grateful for the chance to connect with you offline.

2/10 - 너무 별로예요

Thomas

단체 여행, 연인과의 여행, 출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
In all fairness I never judge a book by its cover but in my span of staying at hotels. This was by far the worst. We were there for a wedding and it was the 4 minutes from the venue so we bit the bullet. From finding bed bugs, the toilet doesn’t drain, the showers were filthy same with the chairs in the room. I was honestly scared to sleep there. The only good thing I can take away from this was the heat in the room. I never complain but this hotel needs a lot of work.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Dear Thomas,Your experience is not one that we're proud to read about, as we know we're capable of much better. We sincerely regret that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please know that room integer is essential to us. Your feedback will be shared with the respective teams as we make the appropriate changes and improvements. In the future, we hope you consider giving us another chance to change your perceptions.

8/10 - 좋아요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and affordable
Perfectly serviceable inn with friendly desk help who changed our room assignment upon request to a first floor room--much appreciated. This is an older motel but reasonably well kept. Has an indoor pool which was closed when we arrived. Good wifi, fridge & microwave in room, comfortable beds. Everything worked. Good value IMHO and we'd stay here again.
room interior
room interior
interior hallway
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Megan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The shower was Rusted out the so called breakfast was just bread and water so it was bring your own food barley any thing to sleep with and it was smelly in the room
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 2일
Dear Megan,What you've described isn't the experience we want our guests to have. We'll be sure to have our team members look into your comments regarding our amenities further and make improvements where necessary. Thank you, and we truly hope you'll consider joining us again in the future so we can deliver a stay that better represents our true value.

6/10 - 괜찮아요

nicole

Out dated old and smelly
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place needs renovating
We didn't stay. I only booked this hotel because it had an indoor pool. I'm disabled, and have many back & neck issues. The ad doesn't say that their pool is closed. The clerk didn't say anything about the pool being closed when we checked in. We struggled to carry all our stuff up to the 2nd floor (no elevator) then changed into our bathing suits. went to the pool to find a closed sign on it. The desk clerk came out & said it was closed because it needed chemicals & because of the weather. We asked Why because of the weather? She said the roof leaks & they don't open it when it rains. We looked and the entire pool had drops of rain coming in.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 26일
Dear Richard, Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. Please accept our sincere apologies that you could not utilize all of our amenities during your stay and for the frustration is caused. Our team is actively working to prevent this concern from occurring again, and we truly hope you will consider joining us in the future so that you can experience all that we have to offer.

4/10 - 별로예요

William

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Hotel Review!!
This place badly needs renovation and cleaning just short of demolishing the property. We obviously will never stay here again.
2023년 9월에 1박 숙박함
답변 제공: Country Hearth 님, 2023년 10월 8일
We appreciate your feedback. Thank you for staying with us.

2/10 - 너무 별로예요

Greg

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was dirty. The sink in the room wouldn’t drain. Turned the shower on and got a blast of brown water shoot out. The toilet would almost overflow every time it was flushed. The room looked like it hadn’t been swept in a long time.
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 5일
Dear Greg,What you have detailed is not typical of a stay with us, and our housekeeping team has been notified. Our staff is dedicated to providing our guests with top-notch accommodations. That said, we hope you will consider staying with us again so that we can show you our efforts and change your perception of our hotel.

10/10 - 훌륭해요

Beverly

2023년 8월에 3박 숙박함
답변 제공: Country Hearth 님, 2023년 10월 8일
Thank you for your review. We hope to see you again soon.

8/10 - 좋아요

Carol

2023년 8월에 1박 숙박함
답변 제공: Country Hearth 님, 2023년 10월 8일
Thanks for staying with us. We hope to see you again soon.

10/10 - 훌륭해요

kent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked the area especially it was my home town,and just visiting for my 55th yr class reunion. Your hotel was great and when we come back home we will be staying there again. Thank You!
2023년 8월에 4박 숙박함
답변 제공: Country Hearth 님, 2023년 10월 8일
We are glad you enjoyed your reunion and your stay with us. We enjoyed having you here with us. Please visit us again soon.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함
답변 제공: Country Hearth 님, 2023년 10월 8일
Thank you for your feedback. We look forward to your next visit

6/10 - 괜찮아요

Paul

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
If there were another hotel I’d have gone to it.
Unfortunately, this is the only hotel in Kenton. Mold on the bathroom ceiling from a water leak upstairs, bathtub faucet would not turn off, carpet what threadbare in places and filthy, vanity light did not work.
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Dan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The receptionist charged my cc again for the stay even after i told her it was paid for thru Expedia and she confirmed that. I've disputed it thru the cc company. Poor security. The side doors are blocked open by a stop so they are not locked at night.
2023년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 15일
Dear Dan,Your feedback is appreciated, and we apologize for any issues with your final bill and concerns about security. This will be addressed by our staff right away, as we are dedicated to ensuring a secure environment for our guests. Thank you, and we wish you safe travels ahead.

8/10 - 좋아요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Terrence

별로예요: 숙박 시설 상태 및 시설
No TV in the room. Breakfast not available the first day. Light in the bathroom flickered off and on.
2023년 7월에 2박 숙박함

8/10 - 좋아요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was nice and helpful especially the housekeeping. The pool needed maintenance and was disappointing that it was not available this time. Sometimes the breakfast is not refilled. Overall the location is great for my family visits.
2023년 6월에 7박 숙박함

6/10 - 괜찮아요

Dennis

가족 여행
좋아요: 직원 및 서비스
Rugs were soiled - bed cover was stained - paint peeling - bathroom and sink area was nice and clean
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Joe

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Description indicated fitnessroom but that was closed. There was an anytime fitness a few blocks away you could borrow a fob for but thats not convenient. Pool was closed. Provided breakfast was pretty much breads. Description should have indicated continental breakfast. The path to where the breakfast was was extra dark. Might have been a single burnt out light bulb but still sketchy. Security door next to us that was supposed to be exit only wouldnt close all the way. Not totally sure if it was latched or not but it didnt give as warm and fuzzies. We did go for a walk around the area and felt safe.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Jewel

2023년 3월에 1박 숙박함

4/10 - 별로예요

Holly

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was run down and was dirty. The pool was disgusting as well. We will not be staying there again. One of the exit doors would not open and was falling out of its frame. Our room was gross.
2023년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 24일
Dear Holly,We sincerely apologize for failing to provide you with a great stay. Our team continuously seeks ways to improve our property and will use your feedback to help us do just that. Please be well, and we hope you have pleasant travels in the future.

2/10 - 너무 별로예요

rosemary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else
I was very disappointed, I will never stay there again. Key cards didn't work from outside to get to our rooms. Pool closed, exercise room closed. Rude workers the hole was terrible. Lucky for us we were only staying 1 night.
2023년 3월에 1박 숙박함

8/10 - 좋아요

Elizabeth

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Bed was OK. A bit hard. Room had bugs, gnats, little black bugs in the bathroom on floor and in tub, stink bugs. Carpet needed vacuumed. The tv controller was sticky. As far as quiet. the room was quiet and safe.
2023년 3월에 1박 숙박함

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스
Warm, clean, dry, and quiet. Close to restaurants and the like.
2023년 3월에 2박 숙박함

4/10 - 별로예요

Abby

가족 여행
별로예요: 직원 및 서비스
Very disappointed
The main reason we were staying at this hotel was for the pool. It was not open because of maintenance. If it was closed they should let someone know. I put in my filter for an indoor pool. I would have stayed somewhere else so that my family could swim. Then we got to the room and the tv didn't work. We told the girl at the front desk and all she said is well it should. She did not make any effort to get if fixed.
2023년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 2일
Dear Abby,Thank you for taking the time to leave us your feedback, and we're sorry to hear that you didn't enjoy your time with us overall. We'll be sure to look into all your comments further and make changes where necessary. Please consider coming back to stay with us again at some point later down the road.

10/10 - 훌륭해요

Judith 님, El Paso

좋아요: 청결 상태
everything good

2/10 - 너무 별로예요

Pat

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed at this property about 18 years ago and it was very nice. It has since gotten into a very run down state. Repairs are needed to many items and even though staff is perhaps difficult to obtain, cleanliness was terribly lacking, so much so that if it were a requirement for a license to do business, it should not be granted. Staff was very cordial but situation was out of their control.
2022년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 3일
Dear Pat,While it was indeed a pleasure to see you again, we are disappointed that our accommodations left much to be desired this time around. Your feedback is valuable to us, so know that our team will reflect and determine the next best step to take in improving our property and the overall guest experience. It would be an honor to welcome you back in the future so we can deliver the quality stay you've come to expect.

6/10 - 괜찮아요

April

2022년 9월에 1박 숙박함

4/10 - 별로예요

Doug

단체 여행
Indoor was good TV didn't work and the management need more experience
2022년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 9월 29일
Dear Doug,We're sorry to hear that our amenities failed to impress you during your visit and that you didn't have a great time overall. We'll discuss all your comments internally as we continue to make changes. Thank you, and we hope you'll consider joining us again later down the road.

2/10 - 너무 별로예요

McKenzie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve been traveling to many different places and stayed at over 50 different hotels, this by far is the worst. Unhelpful and lying staff, shower and ac didn’t work and we were denied having it fixed or our room switched and the staff was rude to us.
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 23일
Dear McKenzie,We're so sorry to hear that you didn't enjoy your time with us and we apologize for any lack of service or any issues with our accommodations during your visit. We'll be sure to look into your comments further and make changes where necessary. Please consider giving us another chance later down the road.

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean room, breakfast was a little disapointing.
2022년 6월에 1박 숙박함

8/10 - 좋아요

Caleb

좋아요: 청결 상태, 직원 및 서비스
2022년 6월에 1박 숙박함

8/10 - 좋아요

Bruce

좋아요: 청결 상태, 직원 및 서비스
Common areas - hallways, vending area, entry ways were quite dated, not terribly clean, carpet very worn, loose in some areas. Not visually appealing. Registration lobby was very clean, up to date, visually appealing. Rooms were not completely modern, but not horribly dated; and they were clean and comfortable. Easy to find, ample parking, excellent value for the price. Would stay here again and would recommend it.
2022년 5월에 1박 숙박함

4/10 - 별로예요

Tracie

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room smelled like urine, the heater would not shut-off (even when on the "off" position) and when leaving the room for our fundraiser event the door would not lock. Because of these things I chose not to stay and checked out after the event, wasted over $100.00 on this room. Also, pictures on-line are old pictures.
2022년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 29일
Dear Tracie, We can't apologize enough for your experience. What you have shared is a poor reflection of our standards, and our team will use your feedback as a learning tool to ensure our guests receive better from us. If there is any chance to change your perceptions on the road ahead, we'd be grateful for it.

10/10 - 훌륭해요

Joanna

2022년 3월에 2박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

donald

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
carpet shredded,terrible lighting
2021년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 11월 13일
Dear Donald, Thank you for your feedback. Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. Rest assured, we've passed your thoughts along to our team for review, and we hope for another chance to impress you on the road ahead.

4/10 - 별로예요

Scot

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Place wasn't properly maintained and updated.
2021년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2021년 11월 13일
Dear Scot, Keeping our property clean and updated is one of our goals, and it is unfortunate that you felt this was not the case. Had we known that your stay was not to our usual standards, our team would have been happy to accommodate you accordingly. We hope you'll consider giving us another chance to impress you the next time you're in town.

10/10 - 훌륭해요

rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함