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레드 루프 인 & 스위트 와파코네타 여행 후기

2 out of 5
레드 루프 인 & 스위트 와파코네타
1659 Bellefontaine Street, Wapakoneta, OH

이용 후기

6.8
평점 10 - 훌륭해요. 170개 이용 후기 중 35개" "
평점 8 - 좋아요. 170개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 170개 이용 후기 중 43개" "
평점 4 - 별로예요. 170개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 170개 이용 후기 중 21개" "

6.8/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was a joke, wasn't worth 50cents
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Donny

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was a very fine hotel I recommend it for the price
2024년 3월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 4월 14일
Hello Donny,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Wapakoneta. It's amazing to hear that you had a wonderful experience with us and also loved our affordable ratees. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We can't wait to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to the Neil Armstrong Air and Space Museum and easy access to the express way.
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 13일
Dear Paul,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WAPAKONETA. You mentioned you liked our close proximity the Neil Armstrong Air and Space Museum and our easy access to the express way. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Chris

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 4월 12일
Dear Chris,We at the RED ROOF INN & SUITES WAPAKONETA are thrilled to have earned your scoring of 5/5 in regard to your recent stay with us. It was a joy to read your stay was great. Please know your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests at Red Roof. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences here at Red Roof.Thank you again for your comments. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Zulma

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 28일
Dear Zulma, We at the RED ROOF INN & SUITES WAPAKONETA are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

4/10 - 별로예요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty. Changed my socks 3 times before deciding to wear my shoes from the bed to the bathroom. The inside ofthe Entrance Door to the room had dirty all over it. I know that I'll never be staying here again.
2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 6일
Dear Robert, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 - 괜찮아요

Margaret

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The whole place needs a refresh from the sign outside to a painting inside. There was no coffee maker 8n the room and the breakfast was toast and cereal. No begals, muffins, or fruit. Just the bare essentials in the whole place, but charged the same price as much nicer hotels that we stayed in.
2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 19일
Dear Margaret, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the breakfast not being up to your standards along with the other issues mentioned. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Michele

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Smelly ventilation!!
2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 14일
Dear Michele, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Kristal

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely dirty and outdated only thing’s clean were the sheets and towels
2023년 10월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 27일
Thank you, Kristal, for telling us about your recent stay at the RED ROOF & SUITES WAPAKONETA. I am glad to hear that you found the sheets and towels to be clean. However, you indicated that the upkeep and cleanliness of our hotel dampened your experience. Please accept our apologies for the impact these issues had on your stay. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this was not the impression we left you with. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

MARSHA 님, Xenia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Margilee

좋아요: 청결 상태, 직원 및 서비스
The property had basic accommodations. The bedding was crisp and clean, there were adequate towels, there was a small refrigerator and microwave. However, there was not a coffee maker in the room, the curtains did not cover the window well and the door did not seem the most secure. The door had a deadbolt and a chain, but they were ancient and the door itself seemed flimsy. The building sits in a truck stop area. I think that this would be a good location if you were an over the road truck driver or itinerant utility worker. The included breakfast was ok, but the coffee was dreadful. I ended up going to McDonald's. The office staff person was polite and easy to find.
2023년 9월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 10월 3일
Hello Margilee, The team and I at the RED ROOF INN & SUITES WAPAKONETA want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our clean bedding and polite staff. Our apologies for the lack of a coffee maker and the curtain situation along with the other listed concerns. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Dana

좋아요: 청결 상태, 직원 및 서비스
The area where the hotel is was just hit by a tornado, so I wasn't expecting much, the room needs to be updated from the 90's decor, but it was a clean place to sleep and shower which was all I needed. Getting into and out of the parking lot was touch and go due to road construction. Staff was super nice. Passed by the place 7 times before I found it.
2023년 9월에 2박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 9월 23일
Dear Dana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WAPAKONETA. I'm so glad we earned your 4/5 score. At Red Roof we are proud to know that the staff was super nice, the place was clean and all the positive that you highlighted. However, regarding your comment that the room needs to be updated from the 90's decor and any other concerns mentioned, these will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Iceracer

It was okay just had a weird smell in the hotel and room
2023년 9월에 2박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 9월 14일
Hello Iceracer,Thank you for your response and I am happy that your visit was ok with us. However, you indicated there was an odd smell in the room and also the property. I truly apologize for that. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn & Suites Wapakoneta. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Our apartment wasn’t in the greatest condition. There was a hole near the AC unit where a cricket was hiding, which kept bothering us all night. There was a shoddy electrical outlet behind the bed, and one of the charge stations (built into the night stands) was damaged. The bathtub drain appeared to be clogged because it couldn’t keep up with a shower. Otherwise our stay was fine, just a couple annoyances with its condition.
2023년 9월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 9월 7일
Hello David,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Wapakoneta. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. Please accept our most sincere apologies for the inconvenience caused by the drain, room's appearance and other highlighted issues. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

8/10 - 좋아요

Amie

좋아요: 청결 상태, 직원 및 서비스
Close to highway. Food choices around. Pretty chill area
2023년 9월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 9월 5일
Dear Amie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. It's good to hear that you found our hotel to be in close proximity to the highway and food places, and the area to be pretty chill resulting in a 4/5 score.Thank you again for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Gregory

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 8월 20일
Hi Gregory,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn & Suites Wapakoneta. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

6/10 - 괜찮아요

Kathy

2023년 8월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 8월 6일
Hello Kathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good
They say every day house cleaning, never seen it. Floors dirty and sticky. Hole place needs renovated up dated.
2023년 7월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 7월 27일
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES WAPAKONETA. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding housekeeping service, and the upkeep and cleanliness of our hotel not being up to your standards.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

David 님, Leavittsburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and recently remodeled. Best deal in the area.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Tracy 님, Fremont

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a room
2023년 7월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 15일
Dear Tracy,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Wapakoneta. I was thrilled to see you were pleased with the room, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Cheryl

2023년 7월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 7월 5일
Thank you for taking a moment to rate your experience, Cheryl. The staff at the Red Roof Inn & Suites Wapakoneta and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 - 훌륭해요

John J

단체 여행
좋아요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 28일
Hello John,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES WAPAKONETA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Nicholas

좋아요: 청결 상태, 직원 및 서비스
Only room available in the area, so it was wonderful for sleeping.
2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 27일
Hello Nicholas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. It's great to hear that our hotel met your needs prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your review. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Trudy

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The building is old and with hallway tile ceilings loose. The doors are visibly dirty and some of the baseboard trim is rotted and rusty with dirt in the corners. The picture on Expedia must have been from when the building was brand new because it doesn’t look anything like it!!Very disappointing even though the price was reasonable.
2023년 6월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 6월 25일
Hello Trudy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. It's great to hear that you found our rates to be reasonable. However, I am sorry that you were unsatisfied due to the upkeep of our hotel not being up to your standards, cleanliness of the doors, the conditions of the baseboard trim you mentioned, and the other highlighted concerns. In the future, should you stay with us again, feel free to contact the front desk in real time to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Jamie

2023년 6월에 3박 숙박함

2/10 - 너무 별로예요

Paul

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Floor all over was sticky like someone spelt pop. Room was overly scented with some kinda cleaner.
2023년 6월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 6월 20일
Hello Paul,Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding the floors being sticky and there being an overwhelming fragrance in your room is truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs june 2023
Donot recommend.. bed bugs. Only one of there building look like the photo on website. Run down. I understand cheaper hotels means nothing facny but this place needs to be tore down, even if they didnt have bugs. Find another hotel
2023년 6월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 12일
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wapakoneta, Jessica. I am sorry that your experience did not meet your expectations. You stated that the insects listed hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. I wish you all the best in your future travels.Very truly yours,XaoRediResponse Specialist

6/10 - 괜찮아요

Charles

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Substandard - property wearing down
2023년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 3일
Thanks for sharing, Charles. The staff at the Red Roof Inn & Suites Wapakoneta appreciated your 3/5 score. However, you noted that the property was substandard and that it is wearing down. As such, your feedback may be taken into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

8/10 - 좋아요

Carrie

2023년 5월에 1박 숙박함

8/10 - 좋아요

Todd

별로예요: 숙박 시설 상태 및 시설
got to get the tornado damage corrected and repaint the room
2023년 5월에 5박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 5월 17일
Dear Todd,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES WAPAKONETA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the situation with the tornado damage that occurred was corrected and the room got repaint. We hope to continue to provide great experiences for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,Dannielle Red Roof Management

4/10 - 별로예요

Tina

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wont come back
2023년 3월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 3월 20일
Hello Tina,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the RED ROOF INN & SUITES WAPAKONETA. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Thank you again for your review.Sincerely,OnielRediresponse Specialist

10/10 - 훌륭해요

Shivani

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and Clean and nice stay
2023년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 2월 17일
Dear Shivani,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great stay with us, especially regarding the cleanliness of your room. We aim to deliver a positive experience for all our guests and we're happy that was achieved for you.Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Toni-AnnRediResponse Specialist

6/10 - 괜찮아요

Ryan

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Got billed twice. Reservation was not in their system, so had to pay again. Snow wasn’t cleared from doors
2022년 12월에 1박 숙박함
답변 제공: Adraine RediResponse Specialist 님, 2022년 12월 28일
Dear Ryan, Thank you for taking the time to leave a review of your experience. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Wapakoneta. You indicated that you were unsatisfied with being billed twice and that there was no reservation in our system. Upon investigation I'm seeing that the property offered a return in the additional charge that was made. The refund may take 7 to 14 business days to reflex back into the card holder account. I will make sure to share your comments with the rest of our team in an effort to make changes.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Adraine RediResponse Specialist

6/10 - 괜찮아요

Brianna

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2022년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 14일
Hello Brianna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES WAPAKONETA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 4박 숙박함
답변 제공: Tianna (RediResponse Specialist) 님, 2022년 11월 14일
Hello Angela,Thank you for taking a moment to complete our survey. Myself and the staff at theRED ROOF INN & SUITES WAPAKONETA appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,

8/10 - 좋아요

Jamie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were so so hard. The staff was so nice and the room over all was clean. The water temp of the shower was eh but it got the job done.
2022년 9월에 2박 숙박함

8/10 - 좋아요

Terry

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Aaron

2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Marie

좋아요: 직원 및 서비스
2022년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 3박 숙박함

2/10 - 너무 별로예요

Aileen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice gas station next door
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Suzanne

2022년 9월에 3박 숙박함

2/10 - 너무 별로예요

Rosalie 님, Whittier Ca

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I rented this room because I was on a a travel assignment. I worked 16 hours, My next shift was in 4 hours. So I chose to stay at this motel I had prepaid for room, I always travel with my own linens & blankets. If I wasn’t so tired & needing to sleep I would got a refund & went elsewhere. This room was dirty. Hair on counters, I through bedding on floor, bedding was dirty, night stand had cup rings . I used Lysol wipes to wipe Down nightstand, all other surfaces, This motel I do not recommend!
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Lionel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice
2022년 8월에 1박 숙박함

4/10 - 별로예요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

4/10 - 별로예요

James

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fully understanding that a lower price often comes from older properties, this property failed to deliver on many levels. Water in the morning that could even be called warm was not available. The baseboards need replaced or scrubbed and painted. The floors throughout need swept and mopped well. TV with multiple verticle stripes on the screen should be repaired or replaced.
2022년 8월에 2박 숙박함

8/10 - 좋아요

TOD R

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
no coffee maker in room breakfast very limited everything just is old needs updated badly
2022년 7월에 4박 숙박함

8/10 - 좋아요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함