I prepaid for my stay, yet they put two charges on my card $20 and $570. When I contacted the front desk he stated that was standard policy, later reversing when he checked my prepaid claim. I told him that it is fraudulent to put that much on my card for incidentals and I have stayed at that property for several, but would look elsewhere in the future (he replied "that sounds good". The charge was later removed. The TV streaming offered was horrid, our bolt lock did not work and room service was only available after 3 nights (I stayed 4 nights). The room was clean but was showing signs of wear and the fridge froze everything. The overall experience was disappointing. Thank you