2/10 - 너무 별로예요
becky
출장 여행, 가족 여행
2024년 3월 20일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I had a reservation and it was paid in full, non refundable at this hotel because my daughter sees a Dr. next door to the hotel. It’s convenient. Or had been. When I arrived in the evening , I was told my reservation was moved “ down the way” which I assumed was around the block, but it was 3 miles. The hotel they moved me to was cheaper, smelled bad, was under construction, and the shower head sprayed water out like a garden hose would. It was broken as was the hand held p shower head. I was never notified of the change or issue until I tried to check in. I would never had stayed at the hotel they put me in if I had a choice. I’m also confused as why they put me in a worse, cheaper hotel when I was the one unconvinced, why wouldn’t they refund me? Or put me in a nicer hotel ? Why would they move me when I had already paid in full in advance? There must have been other customers who hadn’t paid in full that they could have moved.