루프탑 바

알티스 그랜드 호텔 여행 후기

5 out of 5
알티스 그랜드 호텔
Rua Castilho, 11, Lisbon

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 589개" "
평점 8 - 좋아요. 1000개 이용 후기 중 285개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 84개" "
평점 4 - 별로예요. 1000개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 15개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 깨끗하고 편안하였습니다. 친절하였습니다. 조식도 편안하게 먹었습니다. 이동하는데도 별 불편함 없었습니다
2019년 9월에 3박 숙박함
답변 제공: Joana Ribeiro | Guest Experience Ambassador 님, 2019년 9월 19일
Dear valued guest, Thank you for choosing Altis Grand Hotel. We appreciate for taking the time to write a review. We are delighted to know that you had a good impression regarding the service and overall experience. It is always very rewarding to receive this kind of feedback! Thank you very much for your recommendation! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards,

10/10 - 훌륭해요

Kyujung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good to stay
깨끗하고 서비스도 매우좋습니다.
2019년 6월에 5박 숙박함
답변 제공: Joana Ribeiro | Guest Experience Ambassador 님, 2019년 7월 16일
Dear Kyujung, Thank you for choosing Altis Grand Hotel and for taking the time to write a review about your hotel experience. It is such a delight to know that you had a very pleasant stay with us and felt the genuine hospitality of the team service. It is always very rewarding to receive this kind of feedback! Thank you very much for your recommendation! We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

10/10 - 훌륭해요

Yoo-Hun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안하고 좋은 호텔
아침부페도 좋았습니다 서비스도 좋았구요 시내라 이동하기도 좋았습니다
2019년 3월에 5박 숙박함
답변 제공: Joana Ribeiro | Guest Experience Ambassador 님, 2019년 5월 14일
Dear Yoo-Hun, Thank you for choosing Altis Grand Hotel and for taking the time to evaluate your hotel experience. Thank you very much for your recommendation! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards, Joana Ribeiro | Guest Experience Ambassador

10/10 - 훌륭해요

HYUN KI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
폼팔광장에서 가깝고 호시우역 쪽으로도 걸어서 갈 수 있는 좋은 위치이고 주변이 매우 조용함. 가격이 좀 비싸지만 그만한 가치가 있었음. 조식이 럭셔리하진 않으나 나름 맛있었음.
2018년 9월에 6박 숙박함
답변 제공: Joana Ribeiro | Guest Experience Ambassador 님, 2018년 10월 3일
Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to evaluate your hotel experience. Thank you very much for your recommendation! We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

8/10 - 좋아요

Dong Jun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비가 좋아요
2018년 5월에 4박 숙박함
답변 제공: Joana Ribeiro | Guest Experience Ambassador 님, 2018년 6월 7일
Dear valued guest. Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to evaluate your hotel experience. We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
강추
엄청 럭셔리하고 사람들도 한결같이 친절하고 관광지에 가깝고 대접받는느낌이 들었습니다 다음에도 이용 의사가 있습니다
답변 제공: Joana Ribeiro | Guest Experience Ambassador 님, 2018년 3월 12일
Dear valued guest, Thank you for choosing Altis Grand Hotel. We are delighted to know that you enjoyed your stay with us. It is always very rewarding to know that! Thank you very much for your recommendation! We will be very happy to receive you once again at Altis Grand Hotel. Best regards,

10/10 - 훌륭해요

Pinar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a great stay, the hotel has provided us with a n ice baby cot that is big in size for free which was great, they were super helpful and accommodating at all times. Great hotel to stay!
2024년 4월에 3박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2024년 4월 14일
Dear Mrs. Pinar Silahtaroglu,Thank you for your visit and your preference for the Altis Grand Hotel. We are pleased to know that you enjoyed your stay in our company.We await your next visit with open arms!Best regards,

10/10 - 훌륭해요

Hooman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with an amazing staff! Very attentive and friendly! The bed was very comfortable as well.
2024년 3월에 7박 숙박함
답변 제공: Filipa Isidro | Guest Experience Ambassador 님, 2024년 4월 14일
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel.We are pleased to know that you enjoyed your stay in our company.We await your next visit with open arms!Best regards,

10/10 - 훌륭해요

Puja

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was really nice. Staff was very friendly and helpful.
2024년 4월에 2박 숙박함
답변 제공: Filipa Isidro | Guest Experience Ambassador 님, 2024년 4월 11일
Dear Guest,Thank you for your visit and your preference for the Altis Grand Hotel.We are pleased to know that you enjoyed your stay in our company.We await your next visit with open arms!Best regards,

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are poorly lit. Staff very responsive. Food choice very good and good value
2024년 4월에 1박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2024년 4월 9일
Dear Mr. Ronald,Thank you for your visit and your preference for the Altis Grand Hotel!We are delighted to hear that you enjoyed your stay with us and that you felt the genuine hospitality of our team. That's always very gratifying to hear! Thank you so much.Best regards,

10/10 - 훌륭해요

nahd

2024년 3월에 4박 숙박함
답변 제공: Artur Conceição | Guest Experience Ambassador 님, 2024년 4월 6일
Dear Guest,Thank you for your Excellent review on Expedia.com , and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal!We are pleased to know that you enjoyed your stay with us.We are waiting for your next visit with open arms, and smiling faces to welcome you.Kind regards,Artur Conceição

10/10 - 훌륭해요

Frédérique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent petit déjeuner très complet. Chambre spacieuse et lit confortable. Réceptionniste très arrangeant. Hôtel à recommander
2024년 2월에 3박 숙박함
답변 제공: Pedro Miranda | Guest Experience Ambassador 님, 2024년 3월 13일
Cher client,Nous sommes ravis que vous ayez apprécié votre séjour à l'Altis Grand Hotel ! Nous vous remercions de nous avoir recommandés. Nous espérons vous accueillir à nouveau bientôt !Salutations distinguées,

10/10 - 훌륭해요

ILIANA CECILIA ROJO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente
2024년 2월에 1박 숙박함

8/10 - 좋아요

JEREMY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2024년 2월 9일
Dear Guest,Thank you for your review on Expedia and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,

10/10 - 훌륭해요

Najim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's nearby the center and all the other neighborhoods. A clean hotel and nice people.
2024년 1월에 2박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2024년 1월 28일
Dear Mr. Najim,We thank you for having chosen Altis Grand Hotel during your stay in Lisbon.We are delighted to hear that you enjoyed your stay with us and we look forward to welcome you back at Altis Grand Hotel.Best regards,

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent city centre family hotel!
2023년 12월에 3박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2024년 1월 16일
Dear Guest,Thank you for choosing Altis Grand Hotel.We are very pleased to know that your stay with us was memorable.We hope to welcome you back soon for another incredible experience!Best regards,

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2024년 1월 16일
Dear Guest,Thank you for choosing Altis Grand Hotel.We are very pleased to know that your stay with us was memorable.We hope to welcome you back soon for another incredible experience!Best regards,

10/10 - 훌륭해요

Zaida

2024년 1월에 2박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2024년 1월 13일
Dear Guest,Thank you for your review on Expedia and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,

8/10 - 좋아요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good location. Good room size. Staff were friendly. Parts of the room little were a little scruffy, scuffs etc. But overall it is a good big hotel in a good location. It's not perfection but is is good value and I would stay there again. It feels a little retro which I like.
2023년 12월에 4박 숙박함
답변 제공: Pedro Miranda | Guest Experience Ambassador 님, 2024년 1월 11일
Dear Guest,Thank you for your positive feedback! We appreciate your compliments on our location, room size, and friendly staff. We apologize for any imperfections in the room and appreciate your understanding. We are glad you find value in your stay, and we look forward to welcoming you back to Altis Grand Hotel for another enjoyable experience.Best regards,

8/10 - 좋아요

Shirley

2024년 1월에 2박 숙박함
답변 제공: Pedro Miranda | Guest Experience Ambassador 님, 2024년 1월 12일
Dear Guest,Thank you for your positive feedback! We appreciate your input, and we are always striving to enhance our services at Altis Grand Hotel. We look forward to exceeding your expectations in the future.Best regards,

10/10 - 훌륭해요

Philipp

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2024년 1월 8일
Dear Guest,Thank you for your review on Expedia.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,

10/10 - 훌륭해요

Frey

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very friendly staff, large rooms. The center can be reached quickly on foot or by metro
2023년 12월에 4박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2024년 1월 8일
Dear guests, it is a pleasure to receive positive feedback about our welcoming staff and spacious rooms. We are happy to hear that our convenient location allows easy access to the city center on foot or by metro. We thank you for your kindness and hope to welcome you again soon.

10/10 - 훌륭해요

Marcelo

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel muito bem localizado, serviço muito bom e muito conveniente. Ótimo custo benefício.
2023년 12월에 6박 숙박함
답변 제공: Artur Conceição | Guest Experience Ambassador 님, 2024년 1월 8일
Caro Hóspede,Agradecemos a sua Excelente avaliação, assim como a sua preferência pelo Altis Grand Hotel durante a vossa estada em Lisboa, Portugal!Estamos muito satisfeitos em saber que puderam desfrutar em pleno da vossa estada conosco, nomeadamente da localização do hotel próxima da Avenida da Liberdade; e do no serviço personalizado aos nossos Hóspedes e Clientes prestado pela nossa Equipa.Estamos à sua espera nesta sua "casa longe de casa".Atentamente,Artur Conceição Guest Experience Ambassador

10/10 - 훌륭해요

thomas

2023년 12월에 3박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2024년 1월 8일
Dear Guest,Thank you for your review on Expedia.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We look forward to your next visit with open arms and smiling faces!Best regards,

10/10 - 훌륭해요

Vidya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the hotel and the service but the room was a bit small to accommodate 3 adults. Otherwise it was a great stay.
2023년 12월에 3박 숙박함
답변 제공: Artur Conceição | Guest Experience Ambassador 님, 2024년 1월 8일
Dear Guest,Thank you for your Excellent review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon, Portugal!Concerning your room's size, we suggest you that you on your next stay with us, may you be so kind to select a Junior Suite or a Exclusive Suite.We are waiting for your next with us!Yours sincerely,Artur Conceição Guest Experience Ambassador

10/10 - 훌륭해요

Antoine 님, St GRATIEN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Cet hôtel est placé dans un quartier très calme à deux pas de la grande avenue abritant les magasins de luxe et descendant vers l’arc Augusta. Le service est d’une excellence rare j’ai demandé à changer mon matelas qui était usé et la direction l’a changé immédiatement ! Le personnel est extrêmement poli et dévoué à toutes questions besoins et je les remercie. La propreté est sans remarques Les restaurants sont de qualité et d’un accueil plaisant Le petit déjeuner très abondant En résumé je recommande vivement cet hôtel Altis
2023년 12월에 5박 숙박함
답변 제공: Artur Conceição | Guest Experience Ambassador 님, 2024년 1월 8일
Cher Monsieur,Merci beaucoup pour une si bonne critique! Nous travaillons pour offrir le meilleur service possible, nous sommes donc très heureux de constater que nous avons déjà obtenu des résultats lors de votre dernière visite. Nous sommes assurés que l' Équipe de notre hôtel reçoive la reconnaissance qu'il méritait, j'étais très heureux de voir son commentaire. Nous espérons vous revoir bientôt à Lisbonne. Bien cordialement, Équipe de L'Altis Grand Hotel

10/10 - 훌륭해요

Nelson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2023년 12월 31일
Dear Guest,Thank you for your review on Expedia.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We await your next visit with open arms !Best regards,

10/10 - 훌륭해요

Bruno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ottima colazione
2023년 12월에 2박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2023년 12월 29일
Dear Guest,Thank you for your review on Expedia.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We await your next visit with open arms and smiling faces!Best regards,

2/10 - 너무 별로예요

youngsug 님, Lisboa

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Artur Conceição | Guest Experience Ambassador 님, 2023년 12월 26일
Dear Mrs. Young Sug Og,Thank you for your review on Expedia.com, and for having chosen Altis Grand Hotel during your stay in Lisbon,Portugal!We regret that your experience with us, it wasn't at the level that you expected. Nonetheless, we sent you an e-mail for you may inform us what were the reasons that promoted your Expedia's review. We thank you in advance for your answer.Meanwhile, we remain avaialable for any further request or information.Kind regards,Artur Conceição General Manager Assistant

10/10 - 훌륭해요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice staff, great location and clean hotel.
2023년 12월에 3박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2023년 12월 26일
Dear Guest,Thank you for your review on Google.com and for choosing the Altis Grand Hotel for your stay in Lisbon, Portugal!We await your next visit with open arms and smiling faces!Best regards,

10/10 - 훌륭해요

Berenice

2023년 12월에 2박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2023년 12월 21일
Dear Guest,Thank you for your kind words about Altis Grand Hotel!We are delighted to hear that you had such a wonderful experience with us. Providing exceptional comfort and tranquility is at the heart of our service, and it is fantastic to know that you felt well taken care of during your stay. We remain at your entire disposal for any further information you may need.

10/10 - 훌륭해요

Yamei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel. No complaints at all. Recommend.
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2024년 3월 12일
Dear Guest,Thank you for your positive review on Google.com, and for choosing the Altis Grand Hotel during your stay in Lisbon, Portugal.We are pleased to know that you enjoyed your stay with us.We look forward to your next visit with open arms and smiling faces!Carefully,

10/10 - 훌륭해요

JOEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bel hôtel mais plus très moderne. Le buffet du petit-déjeuner est bon mais je m’attendais à plus de choix.
2023년 12월에 1박 숙박함
답변 제공: Pedro Miranda | Guest Experience Ambassador 님, 2023년 12월 11일
Cher client,Nous vous remercions sincèrement de nous avoir fait part de vos impressions sur votre séjour à l'Altis Grand Hotel. Il est gratifiant de savoir que vous avez eu une expérience généralement positive avec nous.Nous vous remercions de nous avoir fait part de vos suggestions, car cela nous aide à identifier les domaines dans lesquels nous pouvons améliorer nos services et nos installations afin de vous offrir un séjour plus enrichissant.Nous espérons avoir l'occasion de vous accueillir à nouveau à l'Altis Grand Hotel pour vous montrer les améliorations que nous avons apportées et vous garantir une expérience encore plus agréable lors de votre prochaine visite.Salutations distinguées,

10/10 - 훌륭해요

Heriberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
As always ALTIS Gran Hotel is and always will be the best experience of confort tranquility and best experience in a 5 Stars Hotel ❤️👍
2023년 12월에 7박 숙박함
답변 제공: Pedro Miranda | Guest Experience Ambassador 님, 2023년 12월 9일
Dear Guest,Thank you for your kind words about Altis Grand Hotel!We are delighted to hear that you had such a wonderful experience with us. Providing exceptional comfort and tranquility is at the heart of our service, and it is fantastic to know that you felt well taken care of during your stay. We remain at your entire disposal for any further information you may need.

10/10 - 훌륭해요

Vinod

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel in a good location. Close enough to the tourist spots but far away from the everyday hustle & bustle. The Hotel is very clean. The service & staff were excellent.
2023년 11월에 4박 숙박함
답변 제공: João Cabral | Guest Experience Ambassador 님, 2023년 12월 6일
Dear Guest,We sincerely thank you for taking the time to share your experience at the Altis Grand Hotel. It is gratifying to know that our strategic location allowed you to enjoy proximity to tourist attractions, while still providing a quiet refuge from the daily hustle and bustle.Our commitment to cleanliness and hygiene is an absolute priority. The staff strives tirelessly to maintain an impeccable environment, ensuring that every guest feels comfortable and safe during their stay.We are delighted to receive your compliments on the service provided by our staff. We train our staff diligently to provide exceptional service and create positive memories for our guests.We are delighted to have exceeded your expectations and hope to have the privilege of welcoming you again in the future for more memorable moments.Best regards.João Cabral Guest Experience Ambassador

10/10 - 훌륭해요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Conforto e localização
Muito bem localizado, com café da manhã farto e diversificado. Perto das estações de metrô Marques de Pombal e Avenida. Padrão 5 estrelas de atendimento e cordialidade, sempre estão prontos para te auxiliar no necessário.
2023년 11월에 6박 숙박함
답변 제공: João Cabral | Guest Experience Ambassador 님, 2023년 11월 30일
Prezado(a) Hóspede,É com imenso prazer que recebemos seu feedback sobre sua experiência no Altis Grand hotel. Agradecemos por compartilhar seus comentários e por reconhecer os esforços da nossa equipa para garantir uma estadia excepcional.Estamos felizes em saber que apreciou a nossa localização privilegiada, próximo às estações de metro do Marquês de Pombal e da Avenida da Liberdade. procuramos proporcionar comodidade aos nossos hóspedes para explorar facilmente a cidade.É gratificante saber que o nosso pequeno almoço diversificado atendeu às suas expectativas. Nosso objetivo é oferecer uma experiência gastronômica de qualidade, com varias opções para satisfazer os diferentes gostos dos nossos clientes.Agradecemos também por reconhecer o padrão de atendimento cinco estrelas e a cordialidade da nossa equipa. Estamos sempre empenhados em proporcionar um serviço de excelência, prontos para ajudar e garantir que sua estadia seja memorável.Seu feedback é extremamente valioso para nós, e estamos ansiosos para recebê-lo(a) novamente em breve para outra experiência excepcional em nosso hotel.Com os melhores cumprimentos.João Cabral Guest Experience Ambassador

4/10 - 별로예요

Flavio

2023년 11월에 1박 숙박함
답변 제공: João Cabral | Guest Experience Ambassador 님, 2023년 11월 22일
Estimado Hóspede, Agradecemos a sua avaliação e a sua preferência pelo Altis Grand Hotel durante a sua estadia em Lisboa, Portugal! Ficamos satisfeitos por saber que pôde usufruir plenamente do nosso serviço aos Hóspedes , prestado por toda a Equipa do Hotel, que trabalha diariamente para satisfazer as suas necessidades, superando as suas expectativas. Aguardamos a vossa próxima visita de braços abertos e com um sorriso no rosto! Com os melhores cumprimentos.João Cabral Gues Experience Ambassador

10/10 - 훌륭해요

John 님, Toronto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Highly recommend.
2023년 11월에 3박 숙박함
답변 제공: Sofia Carmo | Guest Experience Ambassador 님, 2023년 11월 20일
Dear Mr. John, Thank you for your excellent review and your preference for the Altis Grand Hotel during your stay in Lisbon, Portugal!We await your next visit with open arms and smiling faces !Thank you very much for taking the time to review us.Best regards,

10/10 - 훌륭해요

Benjamin

2023년 11월에 1박 숙박함
답변 제공: Pedro Miranda | Guest Experience Ambassador 님, 2023년 12월 9일
Dear Guest,Thank you for choosing the Altis Grand Hotel for your stay in Lisbon.We remain at your entire disposal for any further information you may need.Best regards,

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and Hotel
We loved our quick stay. It was in a great location and accommodations very nice. Definitely will stay there again.
2023년 11월에 2박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2023년 11월 20일
Dear Guest, Thank you for your review and your preference for the Altis Grand Hotel during your stay in Lisbon, Portugal! We are pleased to know that you were able to fully benefit from our service to Guests , provided by the entire Hotel Team, who work daily to satisfy your needs, exceeding your expectations. We await your next visit with open arms and a smile on our faces! Best regards.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2023년 11월 13일
Dear Mr. Niko Nurmio, Thank you for choosing the Altis Grand Hotel. Thank you very much for taking the time to review us.Best regards,

10/10 - 훌륭해요

Michael Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about our stay was great. Due to location we found a few restaurants we might not have found if we were nearer the seafront. About 20 mins to walk to the Elevator or Railway station. Metro 5 mins away if you don’t like to walk. Staff and facilities excellent, we left some of our clothes draped over the chairs and on rerun housekeeping had folded them up and put them neatly on the side, wrapped up cables and placed them neatly. Breakfast had a great choice can’t fault anything. Would definitely recommend this hotel. Only thing on Lisbon pavements are uneven and have potholes saw a few people had twisted ankles so take care. Great city very hilly but rewarding.
2023년 11월에 3박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2023년 11월 12일
Dear [Guest's Name],Thank you so much for taking the time to share your positive experience during your recent stay at our hotel. We are delighted to hear that everything about your stay was great and that our location allowed you to discover some wonderful local restaurants.It warms our hearts to know that you found our staff and facilities excellent. Our team takes great pride in providing exceptional service, and it's rewarding to see their efforts reflected in your feedback. We're especially pleased to hear about the extra care taken by our housekeeping team in folding and organizing your clothes – attention to detail is a priority for us.Your mention of the breakfast selection is much appreciated. We strive to offer a variety of choices to cater to different tastes, and it's fantastic to know that we met your expectations.Your recommendation means the world to us, and we are honored to have had the opportunity to host you. We understand the importance of safety, and we appreciate your advice regarding the uneven pavements in Lisbon. We will certainly share this information with future guests to ensure their well-being during their stay.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well maintained and clean, easy access to everything.
2023년 9월에 2박 숙박함
답변 제공: Artur Conceição | Guest Experience Ambassador 님, 2023년 11월 7일
Dear Mr. Joe Gomes,Thank you for your Excellent review on Espedia.com, and for having chosen Altis Grand Hotel durintg your stay in Lisbon, Portugal!We are so glad to know that you enjoyed your stay with us, particularly your room, hotel's itself, and location.We are waiting for your next visit!Kind regards,Artur Conceição Guest Experience Ambassador

10/10 - 훌륭해요

CLAUDIO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel excelente em todos os aspectos.
O hotel é excelente em todos os aspectos: localização, conforto, atendimento, pessoal, qualidade das roupas de cama e toalhas, café da manhã e estrutura de lazer (academia e spa). Apenas não fomos nos restaurantes, mas recomendamos vivamente.
2023년 11월에 3박 숙박함
답변 제공: Pedro Miranda | Guest Experience Ambassador 님, 2023년 11월 5일
Estimado Hóspede,Muito obrigado pelo seu feedback incrivelmente positivo sobre sua a estadia no nosso hotel! É maravilhoso saber que a sua experiência foi excelente em todos os aspetos. Estamos felizes em saber que apreciou a localização, o conforto das instalações, a qualidade das roupas de cama e toalhas, bem como as comodidades de lazer, como a academia e o spa. As nossas equipas estão sempre trabalhando incansavelmente para oferecer o melhor serviço e experiência aos nossos hóspedes e é gratificante receber o seu reconhecimento.Embora não tenha visitado os nossos restaurantes durante a sua estadia, caso decida experimentá-los numa futura visita, estamos confiantes de que ficará igualmente satisfeito com a nossa oferta gastronômica.Agradecemos novamente por escolher o nosso hotel e esperamos recebê-lo novamente em breve. Para informações adicionais, não hesite em contactar-nos. Com os melhores cumprimentos,

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2023년 11월 6일
Dear Guest, Thank you for your review and your preference for the Altis Grand Hotel during your stay in Lisbon, Portugal! We are pleased to know that you were able to fully enjoy our Guest service, provided by the entire Hotel Team, who work daily to satisfy your needs, exceeding your expectations. We await your next visit with open arms and a smile on our faces! Best regards.

10/10 - 훌륭해요

jorge

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un fantastico alojamiento muy bien ubicado. El personal es maravilloso. Volveremos.
2023년 11월에 3박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2023년 11월 5일
Estimado huésped,Muchas gracias por su amable comentario! Estamos encantados de saber que disfrutó de su estancia en nuestro alojamiento y que quedó satisfecho con nuestra ubicación y el servicio de nuestro personal. Su satisfacción es nuestra principal prioridad, y saber que tiene planes de regresar nos llena de alegría.Esperamos recibirle nuevamente en un futuro cercano. Estamos comprometidos a ofrecerle la misma calidad de servicio excepcional que ha experimentado en su visita anterior. Si tiene alguna solicitud o preferencia especial para su próxima estancia, no dude en ponerse en contacto con nosotros. Estamos aquí para hacer que su próxima visita sea aún más memorable.Gracias por elegir nuestro alojamiento y por compartir sus comentarios positivos. Esperamos darle la bienvenida de nuevo pronto.Atentamente,

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Problem Solved - Couldn't ask for more!
We arrived at the Altis Grand Hotel and quickly checked in. On unpacking we discovered that the tap in the bathroom was leaking and threatened to flood the bathroom. I reported the problem to reception. Within 10 minutes we had someone at our room to repair the tap. We were then offered a free upgrade to a better room as a way of apology, which wasn't really necessary but very much appreciated. We certainly couldn't fault the service we received. The hotel was comfortable and well located, slightly out of the main area but easily within walking distance of everything. We can certainly highly recommend the Altis Grand Hotel for anyone visiting Lisbon and we wouldn't hesitate to stay there again.
2023년 10월에 4박 숙박함
답변 제공: Beatriz Antunes | Guest Experience Ambassador 님, 2023년 11월 3일
Dear Jeff Carter,I am thrilled to read your kind words regarding your recent stay at the Altis Grand Hotel. It's wonderful to hear that you enjoyed your experience with us, and I would like to extend my personal gratitude for taking the time to share your feedback.I'm particularly delighted to learn that you appreciated the free upgrade offered as a gesture of apology. Although the inconvenience was minor, it is our policy to go above and beyond to make sure our guests have a memorable and enjoyable stay. It's heartening to hear that this was appreciated.Your positive comments about the service, comfort, and location of the hotel mean a lot to us. We take great pride in our commitment to providing exceptional service and ensuring a convenient location for our guests to explore the beautiful city of Lisbon. Your recommendation is the best compliment we could receive, and we look forward to welcoming you back to the Altis Grand Hotel in the future.If you ever plan to visit Lisbon again, please do not hesitate to contact us directly. We would be honored to host you once more and make your stay even more memorable.Thank you for choosing the Altis Grand Hotel, and we appreciate your feedback.Warm regards,

10/10 - 훌륭해요

Dalynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location in central Lisbon
Very nice hotel with well appointed rooms. There is a bit of airport noise but it isn’t that disturbing. The quality of the facility outweighs that.
2023년 10월에 1박 숙박함
답변 제공: João Cabral | Guest Experience Ambassador 님, 2023년 11월 1일
Dear guest,Thank you for sharing your thoughts about your recent stay at the Altis Grand hotel. We are pleased to hear that you found our rooms well equipped and that you enjoyed your overall experience.We understand that occasional airport noise can be a concern for some guests, and we appreciate your understanding in this regard. We're glad to hear that it wasn't too disruptive and that the quality of our facilities made up for the minor inconveniences.Your comments are important to us and we continually strive to provide the best possible experience for our guests. If there are any specific preferences or requests you would like to share with us for your next visit, please do not hesitate to contact us. Your satisfaction is our top priority and we look forward to welcoming you back in the future.Thank you for choosing our hotel and we hope to have the pleasure of serving you again.Best regards.João Cabral Guest Experience Ambassador

10/10 - 훌륭해요

Lay

2023년 10월에 2박 숙박함
답변 제공: João Cabral | Guest Experience Ambassador 님, 2023년 11월 1일
Dear Guest, Thank you for your review and your preference for the Altis Grand Hotel during your stay in Lisbon, Portugal! We are pleased to know that you were able to fully benefit from our service to Guests , provided by the entire Hotel Team, who work daily to satisfy your needs, exceeding your expectations. We await your next visit with open arms and a smile on our faces! Best regards.João Cabral Guest Experience Ambassador

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: João Cabral | Guest Experience Ambassador 님, 2023년 10월 31일
Dear Guest, Thank you for your review and your preference for the Altis Grand Hotel during your stay in Lisbon, Portugal! We are pleased to know that you were able to fully benefit from our service to Guests , provided by the entire Hotel Team, who work daily to satisfy your needs, exceeding your expectations. We await your next visit with open arms and a smile on our faces! Best regards.João Cabral Guest Experience Ambassador