Dear Guest, We hope you are well.We are sorry that you did not have a good experience at the Hall Chiado facilities.Hall Chiado is a GuestHouse in the heart of Lisbon, located in a historic building that is over 200 years old. It is a small GuestHouse with modern and minimalist decor that adds a touch of the designers who designed the facilities. Our double rooms do not have a refrigerator, however special double rooms and suites have a refrigerator.We are sorry that your shower was leaking, we checked the situation and the same no longer happens. Regarding the air conditioning, it is always in operation, and from October onwards it is programmed to supply hot air to all rooms.Although we have a short period at the Hall Chiado facilities (between 11am and 3pm), you can always contact us via WhatsApp or message so we can assist you with any problem. We are always available and ready to assist you.We are sorry that your experience was not as expected, but we hope to welcome you back to Lisbon next time and give you a better experience. Best Regards