리셉션

머큐어 리스보아 호텔 여행 후기

4 out of 5
머큐어 리스보아 호텔
Av. Jose Malhoa, 23, Lisbon

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 877개 이용 후기 중 332개" "
평점 8 - 좋아요. 877개 이용 후기 중 408개" "
평점 6 - 괜찮아요. 877개 이용 후기 중 89개" "
평점 4 - 별로예요. 877개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 877개 이용 후기 중 18개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
기차.버스터미널에서 가까워요.
버스. 기차역에서 가깝고, 방은 깨끗하지만 좁은편입니다.기차역에 큰 수퍼도 있어요.
2020년 2월에 2박 숙박함

8/10 - 좋아요

Hyelim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value place
The bed was really comfortable! You can go to the airport in roughly 10mins and the subway is also 10min walk from hotel. It's 5 stops away from tourist districts(old town) which is still nice. What you should definitely check out is the breakfast. Absolutely best value local food, with great collection of fresh cheese and lots more.
2019년 4월에 2박 숙박함
답변 제공: Cláudia Gomes 님, 2019년 5월 4일
Dear Guest, We appreciate that you have shared your experience at Mercure Lisboa. It was a pleasure to be at your service. We look forward to welcoming you again at Novotel Lisboa. Sincerely, Cláudia Gomes Guest Relation Manager

8/10 - 좋아요

EUNJI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 편리했고, 짐 맡겨주는 서비스가 좋았음.
2019년 1월에 3박 숙박함

10/10 - 훌륭해요

sungil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Seung Yeul 님, 사우디 제다시

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
포르투칼 여행
가격 대비 안락하고 편안했으며 지하철및 버스 터미널이 근접해 있어 이동이 용이하여 좋았음.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
이른 아침에 갔는데도 체크인 할 수 있었어요 직원은 대부분 친절했는데, 간혹 불친절한 직원도 있었고 조식은 무난했어요 아침에 9시 쯤부터 객실을 그냥 열고 청소하려고 한 건 쫌.... 청소도 바닥은 청소하지 않는 것 같았어요 그 외에는 편안하고 괜찮았는데 위치는 호텔들이 밀집한 지역이라 괜찮고 지하철 역도 가까워요

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
잘 관리된 객실
가격 대비 깨끗하고 잘 관리되는 객실 서비스 좋았습니다. 지하철이 가깝고 교통이 괜찮았지만 시내 관광지와 좀 떨어진 위치여서 이동시간이 좀 걸립니다. 호텔 조식도 가격을 생각하면 괜찮은 편이고 전반적으로 만족스럽습니다.

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to rail links
2024년 3월에 1박 숙박함
답변 제공: Ivone Pereira - Front-Office Manager 님, 2024년 3월 11일
Dear Stephen,We very much appreciate your comments regarding your stay at the Mercure LIsboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness, service, breakfast buffet
2023년 12월에 9박 숙박함

10/10 - 훌륭해요

Laura Mahboobeh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Livaldo

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ar condicionado não aceita regulagem.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Alfonso

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amabilidad de sus empleados
2023년 11월에 1박 숙박함

8/10 - 좋아요

Thibaud

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 11월 17일
Monsieur Thibaud,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Lisboa Hotel.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursPaulo CastroFront Office/Receçãowww.mercure.com

10/10 - 훌륭해요

Anne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Mercure was exceptionally clean; staff was very helpful. Had breakfast, quality of food and service was excellent.
2023년 10월에 1박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 11월 17일
Dear Anne,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Radmila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 11월 17일
Dear Radmila,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Bashkim

2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 10월 16일
Dear Mari,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very conveniently located near airport and great service
2023년 10월에 4박 숙박함
답변 제공: Ivone Pereira - Front-Office Manager 님, 2023년 10월 13일
Dear George,We very much appreciate your comments regarding your stay at the Mercure LIsboa! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

8/10 - 좋아요

Liciene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel bem localizado custo benefício muito bom
2023년 9월에 2박 숙박함
답변 제공: Ivone Pereira - Front-Office Manager 님, 2023년 10월 13일
Cara Liciene,Agradecemos os seus comentários no seguimento da sua estada no hotel Mercure LIsboa!Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Continuaremos a envidar todos os nossos esforços nesse sentido.Na expectativa de o acolhermos novamente, queira aceitar os nossos melhores cumprimentos.Cordialmente,Ivone PereiraChefe de Receção

10/10 - 훌륭해요

Helen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really Friendly Helpful Staff
Really friendly helpful staff, nothing was too much. Clean room and comfy bed. Had a lovely stay.
2023년 9월에 5박 숙박함
답변 제공: Ivone Pereira 님, 2023년 10월 6일
Dear Helen,We very much appreciate your comments regarding your stay at the Mercure LIsboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Ivone Pereira 님, 2023년 10월 6일
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure LIsboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

8/10 - 좋아요

Joyce

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very clean. Staff were extremely helpful and polite
2023년 9월에 4박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 9월 29일
Dear JoyceWe very much appreciate your comments regarding your stay at the Hotel Mercure LisboaIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Steeve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon hotel
Bien placé et bien tenu
2023년 9월에 2박 숙박함
답변 제공: Ivone Pereira 님, 2023년 10월 6일
Cher Steeve,Nous vous remercions pour vos commentaires suite à votre séjour à l'hotel Mercure Lisboa.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos félicitations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous continuerons à déployer tous nos efforts dans ce sens, notamment en ce qui concerne les points que vous avez mentionnés.Merci encore d'avoir partagé votre expérience avec nous, car votre avis est fondamental pour nous permettre d'améliorer tous les points sur lesquels nous pouvons continuer à nous développer.Bien cordialement,Ivone PereiraChef de Réception

10/10 - 훌륭해요

Thomas

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Für eine Städtereise von 11 Tagen ist das Hotel zu empfehlen. Bosonderes Highlite ist der Pool mit ausblick im 9 Stock.
2023년 9월에 11박 숙박함

8/10 - 좋아요

Steeve

좋아요: 직원 및 서비스, 객실의 편안함
Hôtel correct
Hôtel correct.
2023년 9월에 2박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 9월 29일
Monsieur Steeve,Nous vous remercions pour vos commentaires suite à votre séjour à Hotel Mercure LisboaC’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur Steeve, en l’expression de nos sentiments lesmeilleursPaulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Mahrukh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Location is great as it is only 3mins walk from the Sete Rio station. Staff was very helpful.
2023년 9월에 3박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 9월 18일
Dear Mahrukh,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

6/10 - 괜찮아요

Müslüm

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
In die Jahre gekommene Hotel. Nichts besonderes erwarten. Preis fürs Zimmer etwas zu teuer.
2023년 9월에 4박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 9월 29일
Dear Mr. Muslum,Thank you for taking the time to tell us about your experience at the Hotel Mercure Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

6/10 - 괜찮아요

Rene van der

2023년 9월에 6박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 9월 29일
Dear Rene Van Der,Thank you for taking the time to tell us about your experience at the Hotel Mercure Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 - 훌륭해요

Moshé-Itshak

좋아요: 직원 및 서비스
2023년 8월에 11박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 9월 10일
Dear Moshe- ItshakWe very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Griselda

2023년 8월에 2박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 8월 29일
Dear Griselda,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was sadly a bit far from the main city tourist area but there was a train station/metro 3 min walk away. Overall, it was safe and the rooms were clean. The staff was very friendly and helpful. My main issue was the pool area. I chose this hotel just for that, but the water was very cold in August. Also, the pool filters showed lots of mold and the pool lounge cushions were very grossly stained from water. I could not sit on them, even with a towel under. I would suggest wipeable vinyl or similar. Apart from that, it was in a quiet area, but away from cool patio restaurants and the Lisbon atmosphere.
2023년 8월에 5박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 8월 24일
Dear Nancy,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Manuel

2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Judith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very welcoming atmosphere and receptionist very friendly. Room was bigger than expected and fresh and clean. Tea and coffee (with creamer too) a nice touch. Lovely big and fluffy bath towels as well as hand towels in bathroom and Nuxe soap etc. Beds very comfortable and enjoyed a quiet night’s sleep. Location ideal for appointment at IPO hospital and also for visiting Gulbenkian Museum. Short walking distance from railway station too. Would stay again
2023년 8월에 1박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 9월 10일
Dear JudithWe very much appreciate your comments regarding your stay at the Hotel Mercure LisboaIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 - 훌륭해요

Teresa

2023년 7월에 2박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 8월 13일
Dear Teresa,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

2/10 - 너무 별로예요

Frederic

별로예요: 객실의 편안함
Pas ouf comme hôtel
Pas ouf vraiment le mercure hôtel. Pas de prise sur les cote du lit. Un wifi inutilisable. Un déjeuner plus que sommaire et dont la qualité laisse à désirer.
2023년 7월에 1박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 8월 2일
Monsieur Frederic,Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Lisboa Hotel.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire,Monsieur Frederic, en l’expression de nos sentiments les meilleurs.Paulo CastroFront Office/Receçãowww.mercure.com

10/10 - 훌륭해요

noel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 7월 19일
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Marine

2023년 7월에 2박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 8월 13일
Dear Marine,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Kemal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bett, Zimmergröße, Preis-Leistungs-Verhältnis - Sauberkeit des Pools /- WLAN
답변 제공: Ivone Pereira 님, 2023년 6월 23일
Sehr geehrter Herr Kemal,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Lisboa Hotel.Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen GrüßenIvone PereiraFront-Office Manager

8/10 - 좋아요

Emmanuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Fantastic Stay
The room was very clean, and so also the environment, Even though there were wide roads and tall buildings around, the area was very peaceful and quiet. Of course there was a big superstore (El Corte Ingles), a walking distance away. I would not mind staying in this hotel again
2023년 6월에 5박 숙박함
답변 제공: Ivone Pereira - Front-Office Manager 님, 2023년 6월 23일
Dear Mr. Emmanuel,We very much appreciate your comments regarding your stay at the Mercure Lisboa hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were helpful but sadly the roof pool is in the flight path.
2023년 6월에 4박 숙박함
답변 제공: Ângela Lopes Front-office Manager Assistant 님, 2023년 6월 15일
Dear Jonathan,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - 좋아요

GIUSEPPE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La struttura è situata nei pressi della metro, per cui ti puoi spostare facilmente. Unico neo la mancanza di un canale tv italiano.
2023년 5월에 5박 숙박함
답변 제공: Ângela Lopes Front-office Manager Assistant 님, 2023년 6월 15일
Signor Giusepe,Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Lisboa.E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile.In attesa di accoglierla nuovamente, Signor le porgiamo cordiali saluti.

8/10 - 좋아요

Michel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tout est parfait, juste un loin du centre ville historique, faisable à pied mais aussi en transport en commun. La piscine sur le toit est un vrai plus. Les petits déjeuners sont copieux et variés. le personnel attentif et accueillant. Plein de petits restaurants accessibles pour le dîner. chambre confortables et calmes.
2023년 5월에 6박 숙박함
답변 제공: Ângela Lopes Front-office Manager Assistant 님, 2023년 6월 15일
Monsieur Michel,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Lisboa.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

8/10 - 좋아요

james

2023년 5월에 1박 숙박함
답변 제공: Ivone Pereira - Front-Office Manager 님, 2023년 6월 23일
Dear James,We very much appreciate your comments regarding your stay at the Mercure Lisboa hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Fatima

2023년 5월에 1박 숙박함
답변 제공: Ângela Lopes Front-office Manager Assistant 님, 2023년 6월 15일
Dear Fatima,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Joao luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Ângela Lopes Front-office Manager Assistant 님, 2023년 6월 15일
Dear Joao Luis,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a 4 star experience
Mouldy room, poor dinner.
2023년 5월에 5박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 5월 19일
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 5월 15일
Dear Guest,We very much appreciate your comments regarding your stay at the Hotel Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 - 좋아요

Marco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 4박 숙박함
답변 제공: Ângela Lopes Front-office Manager Assistant 님, 2023년 6월 15일
Dear Marco,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - 좋아요

Claudia

좋아요: 청결 상태, 직원 및 서비스
Lieblose und herunter gewohnte Zimmer, sehr, sehr gutes Frühstück
2023년 4월에 3박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 5월 4일
Dear Mrs ClaudiaWe very much appreciate your comments regarding your stay at the Hotel Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good
hotel is good near the train and metro station
2023년 4월에 2박 숙박함
답변 제공: PAULO CASTRO 님, 2023년 5월 4일
Dear Mr. Charles,We very much appreciate your comments regarding your stay at the Hotel Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com