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페스타나 신트라 골프 컨퍼런스 & 스파 리조트 여행 후기

4 out of 5
페스타나 신트라 골프 컨퍼런스 & 스파 리조트
Quinta de Beloura, Rua Mato da Mina, 19, Sintra

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 482개 이용 후기 중 180개" "
평점 8 - 좋아요. 482개 이용 후기 중 198개" "
평점 6 - 괜찮아요. 482개 이용 후기 중 65개" "
평점 4 - 별로예요. 482개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 482개 이용 후기 중 17개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it's so good
2018년 11월에 1박 숙박함
답변 제공: Hélia Carvalho 님, 2018년 12월 7일
Dear Guest, Thank you very much for your feedback. We are glad to Know you enjoyed your stay with us. Looking forward to welcoming you back. With kind regards, Hélia Carvalho, Unit Supervisor

8/10 - 좋아요

cheolwoo 님, spain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good to be with family
service and breakfast is good
답변 제공: Guest Service Manager 님, 2016년 6월 4일
Dear Guest, Thank you for visiting us and for posting your review we hope to welcome you again. Kind Regards, Miguel Metello (Area Manager)

10/10 - 훌륭해요

Henry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very helpful. Breakfast buffet very good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were lovely, the hotel has beautiful views, it is peaceful and breakfast is lovely. You need a car unless you plan to relax on resort. There is a Lidl nearby for necessities and it is a 15 minute drive to the beautiful beaches at Guincho and Cascais.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

CHRISTOPHE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Mylene

2024년 2월에 7박 숙박함

8/10 - 좋아요

Tiga

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 5박 숙박함

8/10 - 좋아요

Liliana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Urban

2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Ave

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the pool facility was very cold, the sauna was very cold and there was no member of staff to assist you if anyone drowned in the pool no member of staff was there to help or assist.The restaurant evening buffet was not value for money too expensive not much choice. There was a time for breakfast there was no fruit and it was not replaced so had to do without.
2023년 10월에 5박 숙박함

8/10 - 좋아요

wladimir

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함

8/10 - 좋아요

C.J.J.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함

8/10 - 좋아요

Shauna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine hotel surrounded by a golf course.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Victor M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
After unpacking, I realized the mini fridge was not working. Inform the front desk and they did not have a replacement. Also, the separate shower did not have a shower head. Took a pic to show front desk and again they did not have a shower head to install on it. Pitiful. You would think that a "Golf Resort" would have a manager that would speak to you about their inability to have complete rooms. Never heard from the manager. Even when checking out, one wasn't available. Will never stay there again.
2023년 9월에 5박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 10월 14일
Dear Mr. Victor M, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Sintra Golf for your stay.Kind regards,Miguel MetelloGeneral Manager

8/10 - 좋아요

Martyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was very well run. Plenty of helpful staff, most with good English. Breakfast offered a good choice. Spa facilities were very good, nice pool, sauna etc. Golf course was in ok condition and not crowded in the afternoons. All in all we had a very nice stay and would certainly go again.
2023년 9월에 6박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 10월 14일
Dear Mr. Martyn, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent breakfast buffet with many choices
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Patrícia E

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Péssima experiência, comida sem sabor, caríssima, o bacalhau tinha ossos e espinhas, algo básico para um prato tradicional. O quarto tinha sofas rasgados e camas danificadas, a psicina coberta era fria totalmente decepicionante. O frigobar vazio e era cobrado uma taxa de quase 10 euros para colocar meia duzia de bebidas só pelo serviço de abastecer o frigobar. Surreal.
2023년 9월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty good but beware the snack bar menu
Everything great except the restaurant for dinner which had only the snack bar menu and very poot caesar salad and club sandwich....cheap on ingredients and quantity
2023년 9월에 2박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 9월 30일
Dear Mr. John, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

6/10 - 괜찮아요

RORY 님, Johannesburg

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms in need of upgrading. Minibar fridges do not work. No tea or coffee making facilities in the rooms. All in all not bad for the rate you pay but not a 4 star hotel.
2023년 9월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 9월 30일
Dear Mr. RORY, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

10/10 - 훌륭해요

Thelma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Foi apenas 1 noite mas foi maravilhoso. E ainda tivemos uma surpresa. Gostei muito. Limpeza impecável dos quartos e um conforto fantástico
2023년 9월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 9월 9일
Cara Sra Thelma, Em nome de toda a equipa do Pestana Sintra Golf, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-la em breve no nosso hotel!Atenciosamente, Miguel MetelloGeneral Manager

4/10 - 별로예요

Paul

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함

10/10 - 훌륭해요

David

2023년 8월에 1박 숙박함

8/10 - 좋아요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel au top Mais quelques petit chose désagréable Eau de la piscine intérieur beaucoup trop froide même au mois Août on a du mal à y rentrer . Il faudrait la chauffer . Petit déjeuner bon sauf les croissants beaucoup trop sec .prix du buffet le soir 30 euros adultes et 15 euros les enfants hors boisson c’est beaucoup trop chers vu les prix de la restauration au Portugal .
2023년 8월에 3박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 8월 20일
Cher Monsieur Carlos, Au nom de toute notre équipe du Pestana Sintra Golf, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Sintra Golf.Cordialement, Miguel MetelloGeneral Manager

10/10 - 훌륭해요

Fatima

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Update bathroom faucets
2023년 8월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 8월 20일
Dear Mrs. Fatima, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

6/10 - 괜찮아요

Yanick

Breakfast was good, nice variety. Front desk service wasn’t good. No accommodations whatsoever. The furniture in the lobby is outdated and looks dirty.
2023년 8월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 8월 10일
Dear Mr. Yanick, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Miguel MetelloGeneral Manager

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved our very spacious room and the outdoor balcony! Staff was super friendly. Greta breakfast buffet.
2023년 7월에 3박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 7월 20일
Dear Mrs. Jennifer, Thank you for your feedback on your stay at Pestana Sintra Golf. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Sintra Golf, and we look forward to welcoming you again soon.Best regards, Miguel MetelloGeneral Manager

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very great hotel and beautiful will definitely recommend
2023년 6월에 5박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 7월 2일
Dear Mr. Jonathan, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Tiago LacheverGuest Service Manager

6/10 - 괜찮아요

Lidia

좋아요: 청결 상태, 직원 및 서비스
The property is pretty, small pool area thr bar is mediocre and the restaurant empty on a friday night is very strange.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Tzvetan

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Offre de demi pension abordable avec deux repas par jour. Nous avons apprécié les repas du restaurant et le service.
2023년 6월에 2박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 6월 22일
Cher Monsieur Paul, Au nom de toute notre équipe du Pestana Sintra Golf, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Sintra Golf.Cordialement, Miguel MetelloGeneral Manager

10/10 - 훌륭해요

Rony

2023년 6월에 1박 숙박함

8/10 - 좋아요

matilde

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Todo bien
2023년 5월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 6월 4일
Estimada Sra. Matilde: De parte de nuestro personal de Pestana Sintra Golf, le damos las gracias por el tiempo dedicado a facilitarnos sus positivos comentarios. Su opinión es fundamental para nosotros, para continuar mejorando nuestro servicio y anticiparnos así a las necesidades de nuestros huéspedes.Ha sido un placer para nosotros recibirlo como huésped, y estamos deseando volver a darle la bienvenida en Pestana Sintra Golf.Saludos cordiales, Miguel MetelloGeneral Manager

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would recommend
This hotel is really nice, the staff have been very friendly and accommodating. The rooms are very big, however, is a little strange in a hotel having your bedroom upstairs but cool all the same.
2023년 5월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 6월 4일
Dear Mr. Thomas, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

2/10 - 너무 별로예요

Rori

2023년 5월에 1박 숙박함

8/10 - 좋아요

Lívia

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Corine

좋아요: 청결 상태
Décevant
Décevant. Chambre avec vue sur rien. Frigo qui ne fonctionne pas. Pas de café dans la chambre. Piscine intérieure non chauffée. Restaurant très cher et désert. Seul le petit déjeuner était correct. Hôtel loin de tout.
2023년 5월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 5월 20일
Chère Madame Corine, Merci d’avoir pris le temps de nous donner votre avis concernant Pestana Sintra Golf. Votre opinion est cruciale pour nous aider à améliorer la manière dont nous travaillons.Nous souhaitons vous présenter nos sincères excuses pour ne pas avoir répondu pleinement à vos attentes et pour les éventuels désagréments que cela a pu causer.Nous avons partagé vos commentaires avec nos équipes afin de nous assurer que des améliorations seront apportées.Nous souhaitons vous remercier de votre séjour à Pestana Sintra Golf. Nous espérons que cette expérience n’a pas terni l’image de notre hôtel de manière durable. Nous serions très heureux de la faire changer lors de prochains séjours.Cordialement, Miguel MetelloGeneral Manager

8/10 - 좋아요

Paulo Sérgio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A academia precisa de mais equipamentos
2023년 5월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 5월 20일
Caro Sr Paulo Sérgio, Em nome de toda a equipa do Pestana Sintra Golf, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Sintra Golf.Cordialmente, Miguel MetelloGeneral Manager

10/10 - 훌륭해요

orit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel near Sintra
Amazing staff, great breakfast and good location. We enjoyed it very much.
2023년 4월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 5월 20일
Dear Mr. orit, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Miguel MetelloGeneral Manager

10/10 - 훌륭해요

Milton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and overall food was good. Rooms clean and spacious. Area around hotel was very good and scenery beautiful. Indoor pool was closed which was a shame. However good value all round.
2023년 3월에 5박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 4월 8일
Dear Mr. Milton, On behalf of our entire team at Pestana Sintra Golf, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Sintra Golf.Best regards, Tiago LacheverGuest Service Manager

2/10 - 너무 별로예요

richard

No indoor pool
They need to not advertise that there is an indoor pool while it’s under remodel. I was extremely disappointed and would have never ever booked this place. The indoor pool was empty and there were no workers remodeling it as was advised at the front desk. I’m still waiting for compensation
2023년 3월에 2박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 3월 30일
Dear Mr. Richard, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused.We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Tiago LacheverGuest Service Manager

2/10 - 너무 별로예요

richard

Disappointed and dissatisfied.
I picked this hotel specifically because it listed of having an indoor pool. When we arrived we were notified that the pool has been closed since February for renovations. I looked at the pool. There were no workers there doing anything. And the pool water is empty. I believe that since it’s been closed for such a long time that there should be a mention in the hotel listing.
2023년 3월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 3월 30일
Dear Mr. Richard, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused.We appreciate that you chose Pestana Sintra Golf for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Tiago LacheverGuest Service Manager

8/10 - 좋아요

Bruce 님, Cambridge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved location, walking around both downtown and surrounding areas. Breakfast was a buffet with lots of options and good! Room was nice and clean Hotel chain was very accommodating as we had booked another location where indoor pool had a problem, transferred us to Pestana Cascais without a question - totally appreciated the effort Most enjoyable week and would use the hotel chain again in the future
2023년 3월에 7박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 3월 19일
Dear Mr. Bruce, On behalf of our entire team at Pestana Hotel Group, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Hotel GroupBest regards, Tiago LacheverGuest Service Manager

2/10 - 너무 별로예요

Sara

2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Fabrice

좋아요: 직원 및 서비스
2023년 2월에 2박 숙박함

8/10 - 좋아요

Christina

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Mandy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful room with lovely golf course view! Dining room snacks were quite expensive and the shrimp salad was not good! Breakfast buffet had good selection.
2023년 2월에 1박 숙박함
답변 제공: Tiago Lachever / GSM 님, 2023년 2월 26일
Dear Guest,On behalf of the entire team at Pestana Sintra Golf, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us.We look forward to hosting you again soon at our hotel!Warm regards, Tiago LacheverGuest Service Manager

8/10 - 좋아요

Carla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 2월에 1박 숙박함