Dear Eun-jungWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear Keyong Hoon, Thank you very much for staying at SANA Lisboa Hotel, and for posting your valuable comments. We are very glad to learn that you’ve had an excellent experience and was satisfied with our superb services provided by our fantastic colleagues. Rest assured that I will be sharing your feedback with our team members. We truly hope to have the opportunity to welcome you in the future. Best regards, Paulo Alves Guest Experience

Dear Guest, Thank you very much for sharing your score regarding our services! Best regards, Paulo Alves Guest Experience

Dear JonWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

Dear X,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope you had an amazing time on your 2nd visit!Kind regards,Karim AlyGuest Experience

Dear MeghnaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

Dear ConsuelWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear JesualexanderWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Francisco,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear AndresWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear AdamWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim Aly

Dear Marti We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear VikasWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Marti, We sincerely thank you for taking the time to evaluate your experience. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality and variety of our breakfast as well as the the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

Dear Mrs. Alicia,We sincerely thank you for taking the time to evaluate your experience. It gives us great pleasure to realize that we were able to meet and exceed your expectations, especially regarding the quality of the service provided. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

Dear Mr. Nazim,We are delighted to hear you have enjoyed the overall experience with us at EPIC SANA Marquês. On behalf of the entire team, we sincerely appreciate your preference.Kind regards

Dear Aditya We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear AlessioWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Mrs. Neha, We are honored to receive the wonderful feedback you shared with us regarding your recent experience at EPIC SANA Marquês. Your comments regarding the quality of the service leave us flattered and with more motivation to continue improving every day and presenting a service of excellence. On behalf of the whole team, and especially Beatriz, we would like to thank you for taking the time to evaluate your stay, and we are delighted to hear that we exceeded your expectations. Thank you for your preference and we look forward to seeing you in Lisbon in the near future!

Dear ShanekaWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.We do apologize for any inconvenience faced during your stay and we do hope to regain your confidence so we can provide you a better experience in the future,Kind regards,Karim AlyGuest Experience

Dear Earlene We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear Mr. Shlomi Shlomo, We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards

Dear Yoon Jin ,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear Gladys ,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear Shlomi Shlomo We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear GladysWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Dear RichardWe sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,Karim AlyGuest Experience

Dear HongyiThank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your recent stay with us.We regret to hear that you found our front desk service to be unfriendly and that there was an issue with the fee. Kindly note that the fees are corresponding the breakfast which was not included as well the supplement for a double occupancy.Regarding the breakfast options, we apologize if they did not meet your expectations. We continuously strive to improve our offerings, and your feedback will be taken into consideration as we evaluate and enhance our breakfast menu.We appreciate your kind words regarding the overall service and experience at our hotel. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Please do not hesitate to contact us directly if there is anything else we can assist you with.Warm regards,Karim AlyGuest Experience

Dear Busisiwe Precias, Thank you for the time taken to evaluate your experience at EPIC SANA Marquês. We are glad to hear we were able to exceed your expectations. It was a pleasure to have you and we look forward for a future visit. Kind regards from Lisbon

Dear Mrs. Gladys, we are delighted to hear that you have fully enjoyed your experience at EPIC SANA Marquês. It was a pleasure to welcome you and we hope to see you again in the future.