The information is misleading, their lobby is not open 24/7. They do leave the key in a locker, but if you need any assistance, you’re on your own. The beds in our room were uncomfortable; the kids beds were incredibly squeaky, and the adult bed was uneven because of old mattresses. Our kids bedsheets were dirty and we had to put a towel over them. Since it was 11 PM there was nobody who we could call to get new sheets. They advertise a rooftop restaurant, which is very nice, unfortunately, they only serve breakfast from 7 to 10 or open late in the evening so the hours are quite limited. They don’t offer hotel services at all (concierge, shuttle service, etc.)