스위트, 킹사이즈침대 1개, 금연, 분사식 욕조 | 책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

아메리카스 베스트 밸류 인 & 스위트 리틀 록 앳 스콧 해밀턴 드라이브 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 137개 이용 후기 중 26개" "
평점 8 - 좋아요. 137개 이용 후기 중 21개" "
평점 6 - 괜찮아요. 137개 이용 후기 중 32개" "
평점 4 - 별로예요. 137개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 137개 이용 후기 중 28개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Jackie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Looks like remodeling but all trash outside. Ac unit making loud noise even after trying to fix kept making noise all night. Mini fridge wouldn't open.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Jackie,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is crucial, and we are addressing the issues with the AC unit, mini-fridge, and ongoing renovations to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Brooke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very respectful Always have clean rooms.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Brooke,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel to be very respectful and that you consistently enjoy clean rooms during your stays with us. Providing a comfortable and respectful environment is important to us, and we're glad we could meet your expectations. We appreciate your loyalty and look forward to welcoming you back again soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

CHRISTINA

아이를 동반한 가족 여행
It was decent for the price. We stayed for 1 night. The cleanliness was okay. It had a hot shower, cable and Wi-Fi. Checking in went quick and smooth. Same for checking out.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear CHRISTINA,Thank you for your feedback. We're glad to hear that you found our hotel decent for the price and that the check-in and check-out process was quick and smooth. We're pleased you enjoyed the amenities, such as the hot shower, cable, and Wi-Fi. We appreciate your comments regarding cleanliness and will strive to improve in this area. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Bianca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The app could be better in selection
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Bianca,Thank you for your feedback. We're glad to hear that you had a positive experience overall. We appreciate your suggestion regarding our app selection and will consider ways to improve it for a better experience. Your input is valuable to us, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena atención y mucho estacionamiento
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Javier,Thank you for your perfect rating and positive feedback! We're delighted to hear that you received good service and found plenty of parking during your stay with us. Providing excellent service and convenient amenities like ample parking are our priorities, and we're glad we could meet your expectations. We appreciate your kind words and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Carl

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 29일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 - 너무 별로예요

Ana

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only good thing was easy access to the highway. Other than that not recommended place to stay. The rooms outdated and where not clean. Sure the beds where made but you can see the walls & floor where filthy. Everything seemed broken. The only reason we ended up staying here was because it was late at night & where very tired. Skip this one, pay a little more for a better one.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 20일
Dear Ana,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we jump into action to rectify the issues you've mentioned and give our rooms the extra attention needed. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

6/10 - 괜찮아요

Jill

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 11월 18일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Milly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BEST HOTEL TOO B AT AND HOTEL RIGHT BY EXON..
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Milly,Thank you so much for the glowing review! We're thrilled to hear that you consider us the best hotel to be at. Our convenient location near Exon certainly adds to the overall experience. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Glen 님, ROSENBERG

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked it.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Glen,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us. If there's anything specific you particularly liked or any suggestions you have for us to make your next visit even better, please feel free to let us know. We hope to see you again soon!Sincerely, Hotel Manager

4/10 - 별로예요

Tobias

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Not a safe area
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 25일
Dear Tobias,We regret that you felt this way about your recent visit. Our property has measures in place to ensure a secure environment, and our staff is happy to review them with you should there be any concerns. Nonetheless, we trust that you found your room to be clean and comfortable during your stay. Should you return in the future, we hope to have another opportunity to host you again.

6/10 - 괜찮아요

Kevin

별로예요: 청결 상태
Old building, very small bathroom, poor mattress
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Kevin,We appreciate your feedback and apologize for any inconvenience caused during your stay. We continuously strive to enhance our guests' experiences and will take your comments into consideration for future improvements.Sincerely, Hotel Manager

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I've been in several hotels and by far there one of the best for value and comfort. I sleep well
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Patricia,We're thrilled to hear that your experience with us ranks among the best you've had! Providing great value and comfort for our guests is always our goal, and we're delighted that you were able to enjoy a restful night's sleep during your stay. Thank you for your kind words, and we look forward to the opportunity to welcome you back for another exceptional experience!Sincerely, Hotel Manager

6/10 - 괜찮아요

Michael

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property served its purpose for the money spent. The bed was very comfortable and slept well. Area was quiet, but the security bars surrounding the hotel parking perimeter were a little concerning. The bathroom needed to be updated or at least care taken to paint the door and trim with some professionalism. Really bad and presented horribly. Towels and wash cloths were really thin and cheap. An upgrade here would go a long way in customer satisfaction. The staff was the best thing about this hotel. So nice and friendly.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Michael,We appreciate your feedback and are delighted to hear that you found our beds comfortable and enjoyed the peaceful environment. We take your concerns regarding security and bathroom maintenance seriously and will address them promptly. Thank you for highlighting our friendly staff. We hope to welcome you back soon for an improved experience.Sincerely, Hotel Manager

6/10 - 괜찮아요

jane

2023년 7월에 2박 숙박함
답변 제공: Customer Care Team 님, 2023년 8월 9일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - 훌륭해요

Garry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 7월 18일
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - 훌륭해요

Cynthia

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were clean and recently updated. Was a great value for the price. Beds were comfortable and everything worked. Check in and out was easy. Would stay here again.
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Cynthia,Thank you for the fantastic review! We're delighted to hear that you found our recently updated rooms clean and comfortable and that you enjoyed the value we offer. Making check-in and check-out seamless is a priority for us, so we're pleased that you found it easy. We can't wait to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Terry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Toiletries were limited other than that it was a decent place to stay
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Terry,Thank you for your rating and feedback. We’re glad to hear that you found our place decent. We apologize for the limited toiletries at the time of your stay, but lot has improved since your last stay We strive to provide a 5-star experience to all our guests and your feedback helps us do that. We look forward to welcoming you back.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Tracy

2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 25일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Sheila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Sheila,Thank you for your positive rating and feedback. We’re glad to hear that you found our place nice. We strive to provide a 5-star experience to all our guests and would love to know how we can improve. We look forward to welcoming you back.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Christopher

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very dirty the TV was was broke sheets had burn marks the pillows was dirty and had hair all over the place
2023년 4월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 7일
Dear Christopher,We're sorry to hear about any disappointment in our amenities or the cleanliness of our accommodations. Our team members will be sure to look into all your comments further and make changes where necessary. Please come back and join us again soon.

8/10 - 좋아요

Francisco

2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 15일
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 - 괜찮아요

Beatriz

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The sheets were clean. The bed spread was not. The furniture was falling apart, very old and not in good condition.
2022년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 6월 14일
Dear Beatriz, thank you so much for your valuable feedback. We feel sad to hear about your experience with us was not up to the mark and we sincerely apologize for falling short of your expectations and failing to provide you with a better experience. Our staff is usually thorough with the cleaning and stringent with upkeep and maintenance. However, it seems that we have failed to do so. We promise to look into your claims and take steps in addressing them. We hope to remain your hotel of choice in this area and give you a better stay on a future visit. Best Regards, ABVI Little Rock Customer Care Team

2/10 - 너무 별로예요

H

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear H,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

4/10 - 별로예요

Dave

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Dave,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Ryan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was disgusting, roaches crawling around the room, located in the a bad neighborhood, very uncomfortable and sketchy location and room, the staff were awful. Didn’t even stay the night, checked in and checked out 10 minutes later. Staff tried saying we messed up the room, in 10 minutes. Room doesn’t look like the pictures and was set up with mirrors on the headboard and ceiling.
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 14일
Dear Ryan, Thank you for sharing your thoughts. Please know that our facilities undergo extensive routine maintenance to avoid any such concerns, and you can rest assured that our pest control specialist will be addressing any issues. Additionally, we can assure you that our property is perfectly secure, though we will be sure to discuss all of your comments internally to ensure that we are meeting our own high hospitality standards.

4/10 - 별로예요

Dominique

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 5월 12일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

6/10 - 괜찮아요

Lorie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I stayed 3 night called front desk asked for trash to be taken out and bed made while we were out. Left for 3 hrs came back nothing then housekeeper tells me she had a lot of rooms. And they have roaches. Bad.
2022년 1월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2022년 1월 11일
Dear guest, thank you so much for your valuable feedback. While we are glad you chose to stay with us, we are sad to know that your experience was not up to the usual standards. We are sorry to note from your feedback that you did not love your time at our hotel, and we apologize for the shortcomings you encountered in terms of our service. We will take steps to address the issues highlighted by you so that such incidents do not reoccur. Should you stay with us again, please do know to make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, ABVI Little Rock Customer Care Team

8/10 - 좋아요

jassyj.freebrd

2021년 12월에 3박 숙박함

2/10 - 너무 별로예요

xiangzheng

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 12월 15일
Dear guest, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon. Best Regards, ABVI Little Rock Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ac not working properly no breakfast
2021년 8월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 8월 12일
Dear guest, we appreciate you for taking time out of your busy schedule to write to us about your recent stay. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We have always emphasized providing the best possible experience for our valued guests such as you, yet we apologize for missing the mark here. We wish you had brought this to our notice earlier as this would have helped us find a better alternative. We will make sure to highlight the issues to our management, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Best Regards, ABVI Little Rock Customer Care Team

2/10 - 너무 별로예요

Robin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
UNFIT FOR OCCUPANCY
The room was quite hot when we arrived. The bathroom door was barely hanging on - even though one could tell that SEVERAL attempts had been made to re-secure the hinge. The vent did not work, and looked quite grungy. There was debris at the base of the bathroom door that needed to be swept up. The TV did not work. None of these things were mentioned during check-in. Neither was there any mention of the breakfasts that were supposed to come with the room. The room was on the second floor with no elevator. My husband and I both have leg issues, so this was very distressing. By morning, we were all freezing - the air conditioner finally started cooling while we were sleeping. This room was so disturbingly not fit to be occupied. Thankfully all we needed was a place to rest before continuing on to our next destination. I thought about taking pictures of the unsightly things in the room, but I did not. Booking for our next trip, I won’t even LOOK at an American Value Budget Inn as a possibility. My advice would be skip this one and move on to your next choice.
2021년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2021년 6월 16일
Dear Robin, thank you so much for taking time out of your busy schedule to write us a review. We are so disappointed to hear that you had such a negative experience during your stay with us. Please accept our most sincere apologies that we failed to deliver a comfortable stay with us, and we were unable to leave a positive impression on you. We will review your comments in detail and make changes wherever possible in improving ourselves, to ensure a better experience for our future guests. We hope you give us another chance to redeem ourselves and provide you with a better experience. Best Regards, ABVI Little Rock Customer Care Team

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2021년 1월 26일
Hey Stacey, Thank you for the positive rating. We really appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, ABVI Little Rock Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Room was fairly clean but outdated and needed some paint Sheets and towels were clean but had tears and stains
2020년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2020년 12월 31일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the issues you describe with the sheets and towels, and we are sorry that our hospitality and attention to detail left something to be desired on this occasion. We do wish that you had made our on-site staff aware of this, as it would have enabled them to provide you with better replacements. Nevertheless, we appreciate you bringing this to our attention, as this allows us the opportunity to improve future guest satisfaction. We have also noted your comment about the room, and we will see what we can do about having some updates to the room soon. We look forward to a chance to host you again and hope to delight you with a superior experience during your next trip to the area. Best Regards, ABVI Little Rock Customer Care Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2020년 12월 17일
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

10/10 - 훌륭해요

TimothySummons 님, Little Rock Arkansas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It took a min for the heat too start up and the headboard fell but everything else good I can see they under repair and update things so I’m understanding on the heat and the headboard
2020년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2020년 12월 4일
Hey Timothy, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We hope your stay was relaxing and you had a good night's sleep at our property. We apologize for the aspects of your visit that did not impress you, and we thank you for sharing your feedback with us as this allows us the opportunity to improve future guest satisfaction. The property, as you rightly pointed out, is currently undergoing renovations/repairs. This is to ensure that we are able to offer a superior experience to our guests in the near future. We can't wait for the renovations to be over, and we hope that you will be back to see our finished product when everything is complete. Best Regards, ABVI Little Rock Customer Care Team

4/10 - 별로예요

Jerry

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
21-Nov-2020
Room, accommodations and furniture were clean but well used.
2020년 11월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2020년 11월 26일
Hi Jerry, Thank you for choosing to stay with us and letting us know that you found the room and the furniture clean. We appreciate it. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the aspect of your visit that did not impress you, and we thank you for sharing your feedback with us as this allows us the opportunity to improve future guest satisfaction. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We hope for a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, ABVI Little Rock Customer Care Team

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is such an inconvieniance whrn you get to the hotel and they cant get into the email that the reservation is attached to only the manager can. So we waited for 45 mins to see and thats what we were told. So for the next hour i was on and off the phone with hotels.com i was given 2 options cancel and get a refund which could take days and book at the hotel and pay or move which took another 30 mins so we got to the hotel to stay but it was so late that we didnt get to enjoy our stay and it was my rewards night. The lady with hotels.com was great but our stay was a no
2020년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2020년 11월 20일
Dear Kevin, While we are grateful that you chose to stay with us during your time in town, we're very sorry that your experience was not as seamless as it should have been. Sometimes, when a reservation is made through a third-party site, it does not sync properly with our system. Please accept our apologies for this inconvenience. We will keep your comments in mind as we're always working to improve. On behalf of our entire team, we wish you continued good health and safe travels ahead.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not so nuce
My door wouldn't shut all the way my AC was very noisy and there was a lot of police and random people knocking on the door
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 16일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards on this occasion. We apologize for the issues you describe with the door and the air conditioning unit, and we regret that you did not experience the usual level of satisfaction that other guests generally have while staying with us. Your comfort and satisfaction are of the utmost importance to us, and we have taken your feedback on board for the betterment of the guest experience. We sincerely hope that you will give us another chance to redeem ourselves with you and restore your faith in our facility and hospitality. Best Regards, ABVI Little Rock Customer Care Team

4/10 - 별로예요

Casey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It took 2hrs to check inn the room was not accommodating it was a rewards night and ive had better nights that ive paid for the front desk was polite but they are not all trained properly
2020년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 3월 12일
Hi Casey, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We are sorry to hear that you did not have a quick check-in experience, and it is disappointing to read that our front desk staff did not impress you with their excellence in customer service. This is not the usual feedback that we receive, and rest assured that we will review your comments in detail and make changes wherever possible in improving our property and training our staff to ensure a better experience for future guests. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, ABVI Little Rock Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here unless you're looking to be robbed. Very sketchy neighborhood. "Projects" next door. Counter person is behind bulletproof glass. A lot of people were in the parking lot eyeballing my belongings in my truck. Two people told me my things were sure to be stolen in this parking lot.
2020년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 8일
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We are sorry that our neighborhood did not particularly appeal to you. We want you to know that our accommodation is safe and secure for all our guests; however, we recommend general caution when you are out on the streets, which is true for the locals too. We apologize that the location of our property was not suitable for you, but we appreciate you staying with us on this visit. Best Regards, ABVI Little Rock Customer Care Team

10/10 - 훌륭해요

Teneshia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 12월 24일
Hey Teneshia, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We hope your stay was pleasant and everything was in order. It was a pleasure to host you, and we look forward to having you back soon. Best Regards, ABVI Little Rock Customer Care Team

2/10 - 너무 별로예요

Kelvin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
DONT DO IT TO YOURSELF OR FAMILY
Not a good place for a family. There were all kinds of things for sell in the parking lot (not rooms). Got in the room, it wasn't clean plus there were roaches everywhere. Tub was rusted, sink had hair in it, plus toilet seat broken. We checked out before midnight.... .
2019년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 12월 24일
Hi Kelvin, We are very sorry to read your review of our property. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we apologize for the shortcomings that you encountered during your visit. At ABVI Little Rock, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. Furthermore, the property is serviced regularly by pest control, so your comments are surprising. Please accept our sincere apologies for not achieving our goal of providing you with a clean, comfortable and pleasant place to stay. Your comfort and satisfaction are of the utmost importance to us, and we have taken your feedback on board for the betterment of the guest experience. We will also have our pest-control partners carry out a full review of our facility to ensure the issue has been comprehensively dealt with at this point. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have another chance to change your perception and delight you with the exceptional experience that our guests have come to expect from us. Best Regards, ABVI Little Rock Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2019년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 12월 1일
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

10/10 - 훌륭해요

Tiffany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 11월 26일
Hey Tiffany, Thank you for choosing to stay with us and rating your experience as positive. We really appreciate it. We hope your stay was pleasant and everything was in order. It was a pleasure to host you, and we look forward to having you back soon. Best Regards, ABVI Little Rock Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

2019년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 11월 6일
Dear guest, Thank you for choosing to stay with us. We hope your stay was pleasant and everything was in order. Please do let us know if there is anything that we can do to make the next experience more enjoyable for you. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area. Best Regards, ABVI Little Rock Customer Care Team

10/10 - 훌륭해요

Keishla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 22일
Dear Keishla, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Cheap place to sleep. Was clean but not the best neighborhood. Lots of shady stuff going on next door.
2019년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 26일
Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were in a pinch and couldn’t find a place to stay. This was last minute and late at night, but they were VERY accommodating. We needed a rollaway bed for one of our kids and it was late, but they got us one quickly and either extra sheets, no problem. Very friendly staff. The one downfall is the advertised breakfast. Coffee and 2-3 little sugary breads on a cake plate doesn’t really constitute as breakfast. Otherwise, we were pleased with our stay. It was literally only for sleeping though.
2019년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 5일
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great. Gnats were in my sink. Overall my stay was good, housekeeping came and made my beds and cleaned the room. I just wish the breakfast was better. You only get juice, coffee, and muffins.
2019년 3월에 2박 숙박함